Overall Ratings & Reviews Nio Hotel

Traveloka (4,408)
Other sources (5)
8.1
Very Good
From 4,408 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

7.9

Meal

7.6

Location

8.3

Service and Facilites

8.1

People often mention about Nio Hotel
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Distance to City Center (100)
Staff Friendliness (98)
Bedroom (95)
Bathroom (90)
Accessibility (88)
Ambiance (80)
Surroundings (79)
Check-in/out Time (76)
Hotel Area (76)
Wifi (73)
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Traveler Reviews Nio Hotel

Number of reviews per page
20
40
Customer reviews
Resanle
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Small but clean and very comfortable.
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Accommodation's Reply
24 Sep 2026
Dear Resanle S. Thank you so much for your kind review! We’re delighted to hear that you found the place clean, comfortable, and cozy. We truly appreciate your stay and hope to welcome you back again soon! 😊 Warm regards, NIO Management Team
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Mel R.
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Transit
icon-origin-TRAVELOKA
8.0
/10
Reviewed 3 week(s) ago
Simple & sufficient for a short stay. The staff were nice and friendly. However, parking was difficult as we had to use third-party parking, which was quite expensive. The room was small but sufficient if you only need a place to sleep and shower. We chose a room without a window, and there was no TV or fridge. The toilet looked clean in the visible areas, but there was some mould in hidden spots, such as around the sink hole, underneath the sink and behind the toilet bowl. Basic toiletries and towels were provided, and the shower had good water pressure with hot water. They also have a water dispenser, TV room and ironing area on the ground floor. Overall, not a hotel for facilities or fun, but adequate if you simply need a basic place to sleep and shower.
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1 people find it helpful
Accommodation's Reply
24 Sep 2026
Dear Mel R, Thank you for taking the time to share such a detailed and honest review. We’re glad to hear that you found our staff friendly and that the room was comfortable and sufficient for your short stay. We’re also pleased that you appreciated the hot water, good shower pressure, basic amenities, and our shared facilities. We sincerely apologize for the inconvenience regarding the parking situation and understand your concern about the additional cost of third-party parking. We also appreciate you pointing out the areas that require more attention in the bathroom. We will share your feedback with our housekeeping and maintenance teams to ensure these less visible areas are cleaned and checked more thoroughly. We understand that our rooms and facilities are designed to provide a simple and practical stay, especially for guests looking for a convenient place to rest and freshen up. Your feedback helps us identify where we can improve, and we truly appreciate your stay with us. We hope to have the opportunity to welcome you again and provide you with a better experience. Warm regards, NIO Management Team
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Yuliana
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10.0
/10
Reviewed 5 week(s) ago
Strategic location, easy to walk anywhere.
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1 people find it helpful
Accommodation's Reply
24 Sep 2026
Dear Yuliana, Thank you for your kind review! We’re happy to hear that you enjoyed our strategic location and found it convenient to walk to nearby places. We truly appreciate your stay and hope to welcome you back again soon! 😊 Warm regards, NIO Management Team
Verified Traveler
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Staycation
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8.4
/10
Reviewed 6 week(s) ago
The hotel overall is good, considering the price they charge. I will recommend it for budget stays. The best thing to highlight is the free coffee at the lobby is indeed a very good complimentary service provided to hotel guests.
1 people find it helpful
Accommodation's Reply
24 Sep 2026
Dear Guest, Thank you very much for your kind review and recommendation! We’re delighted to hear that you enjoyed your stay and found our hotel to be a good choice for a budget-friendly stay. We’re especially happy that you appreciated the complimentary coffee at the lobby. It’s our pleasure to provide this little extra comfort for our guests. We truly appreciate your support and hope to welcome you back again soon! 😊 Warm regards, NIO Management Team
R***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, the rooms are clean and comfortable.
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1 people find it helpful
Accommodation's Reply
11 Aug 2026
Dear Guest, Thank you for your kind feedback. We’re glad you enjoyed our friendly staff and found the room clean and comfortable. We hope to welcome you again soon. Best regards, NIO Hotel Management Team.
J***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
In front of the entrance there is a durian for sale, the price is okay.
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1 people find it helpful
Accommodation's Reply
30 Jul 2026
Dear Guest, Thank you for your review. We're glad you enjoyed the convenient location and that the durian stall right in front of the hotel was a pleasant surprise. We hope to welcome you back for another enjoyable stay soon. Best regards, NIO Hotel Management Team.
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Strategic hotel location, comfortable rooms.
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Accommodation's Reply
07 Jul 2026
Dear Guest, Thank you for your kind review. We're glad you enjoyed the strategic location and comfortable room. We look forward to welcoming you again. Best regards, NIO Hotel Management.
J***y
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
Next to the hotel, there's a durian shop, near the New World Park food court, and near the Ming Xiang Tai cake shop. The hot shower is just the right temperature. Unfortunately, if you want hot water, you have to get it from the second-floor lobby. Towels are changed daily, and slippers are provided. A toothbrush and toothpaste, a hair dryer, and two bottles of mineral water are provided. However, the AC is located directly in front of the bed, making it unbearable after a while.
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1 people find it helpful
Accommodation's Reply
19 Jun 2026
Dear Guest, Thank you for your detailed review. We're glad you enjoyed the nearby attraction. It's great to hear that the hot shower temperature was just right and that you appreciated the daily towel change, slippers, toiletries, hair dryer, and bottled water. We note your feedback about the AC placement and will consider it for improvements. We hope to welcome you again. Best regards, NIO Hotel Management Team.
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Ferdinandus
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
The room was too small, no small table/chair, no television. It was close to my desired destinations: Park Food City, Prangin Mall, and Komtar bus terminal. Thanks for the hotel staff.
2 people find it helpful
Accommodation's Reply
11 Jun 2026
Dear Guest, Thank you for your feedback. We're glad the location suited your needs and we'll consider your suggestions to improve the room amenities. Look forward to welcome you again. Best Regards, NIO Management.
q***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
A clean budget hotel stay in the city centre of Georgetown. Water dispenser and free flow of espresso is available at the lobby. Recently rebranded from Tune Hotel to Nio Hotel. Fast check-in and check-out without the hassle of a deposit. About a 15-minute walk to Komtar bus terminal and Penang Road. Free CAT bus is available from the side of Komtar bus terminal to explore clan jetty and heritage sites.
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1 people find it helpful
Accommodation's Reply
11 Jun 2026
Dear Guest, Thank you for your kind words. We're thrilled you enjoyed your stay. Look forward to welcome you again. Best Regards, NIO Management.
D***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
Highly recommended for budget hotel. Clean and friendly staff🫰🏻
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Accommodation's Reply
11 Jun 2026
Dear Guest, Thank you for your kind words. We're thrilled you enjoyed your stay. Look forward to welcome you again. Best Regards, NIO Management.
D***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
Highly recommended as a budget hotel. Compact room but clean 👍🏻
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Accommodation's Reply
05 Jun 2026
Dear Guest, Thank you for your kind review. We're glad you enjoyed your stay and hope to see you again soon. Best regards, NIO Management .
D***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
Compact but very nice & clean hotel. Friendly staff. Highly recommended for a budget hotel 👍🏻
1 people find it helpful
Accommodation's Reply
29 May 2026
Dear Guest, Thank you for your kind words. We're glad you enjoyed your stay and appreciate the recommendation. Hope to see you again. Best Regards, NIO Hotel Management.
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
We always choose this hotel every time we go to Penang... because it's affordable, clean, and close to everywhere...
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Accommodation's Reply
19 May 2026
Dear Guest, Thank you for your continued trust. We're happy to hear you enjoy our affordable, clean hotel with a convenient location. We look forward to welcoming you again. Best regards, NIO Hotel Management .
M***l
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
The rooms are clean and decently sized, and the location is excellent. It’s perfect for solo travelers or couples, but not recommended for families. Since it’s a budget hotel, don't expect many amenities
1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Guest, Thank you for your feedback. We're glad you enjoyed the cleanliness, size, and location. We appreciate your understanding regarding the amenities and hope to host you again soon. Best regards, NIO Hotel Management .
Miko L.
icon-Leisure
Leisure
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5.8
/10
Reviewed 26 week(s) ago
The room was too small, the soundproofing was poor, and the staff weren't very friendly at night...
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1 people find it helpful
Accommodation's Reply
01 Apr 2026
Dear Miko, Thank you for sharing this review with us. We sincerely apologize that certain aspects of the hotel did not meet your expectations. Your feedback is duly noted for our future development. Stay healthy & have a nice day ahead! Regards, Fadhlan - Guest Service Supervisor
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wiranlapat m.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
I'm having problems with the Wi-Fi; only one person in the room can log in, and it disconnects very frequently. I have to log in to the Wi-Fi all the time, which isn't ideal. I stayed at another hotel, and whenever my friends came to visit, we could all log in to the Wi-Fi, but here I can't.
3 people find it helpful
Accommodation's Reply
19 May 2026
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconvenience with the WiFi and will look into improving the connection. We appreciate your feedback and hope to make your next stay better. Best regards, NIO Hotel Management .
E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 27 week(s) ago
Nice hotel, friendly staff, near bus stop, walkable to Macalister and Chowrasta market
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Accommodation's Reply
01 Apr 2026
Dear Guest, Thank you for your review. We are pleased that you have enjoyed your stay with us. We look forward to welcoming you back again soon. Stay healthy & have a nice day! Regards, Fadhlan - Guest Service Supervisor
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
The staff was friendly! Good hotel location and walkable to Prangin Mall/Komtar bus terminal
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Accommodation's Reply
01 Apr 2026
Dear Guest, Thank you for your review. We are pleased that you have enjoyed your stay with us. We look forward to welcoming you back again soon. Stay healthy & have a nice day! Regards, Fadhlan - Guest Service Supervisor
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
Small room but clean, staff helpful, near from food court.
1 people find it helpful
Accommodation's Reply
01 Apr 2026
Dear Guest, Thank you for your review. We are pleased that you have enjoyed your stay with us. We look forward to welcoming you back again soon. Stay healthy & have a nice day! Regards, Fadhlan - Guest Service Supervisor
Number of reviews per page
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