My experience there was that the elevator smelled of urine, which was very strange, as if it had never been cleaned. The room was full of mosquitoes, as if it had never been sprayed with Baygon. However, the hotel's location, given its easy access to the city center, is excellent. However, staying there twice is unlikely. Just once is enough.

Friendly staff, great room cleanliness, friendly security... Friendly zone.

The hotel's location is excellent, just a short walk to the mall. If you want to enjoy the nightlife on Jalan Tunjungan, you're just a short walk away. The rooms are quite spacious, clean, and the staff provides excellent service and is quick to respond.

Comfortable and strategic, located next to the biggest mall in Surabaya.

This is an old hotel, so the plumbing quality is poor, the water pressure is inconsistent, and the toilet flush system doesn't work properly. Overall, the hotel was very gloomy and scary. 4/10 acceptable at best, not to be repeated.

Very disappointing, a hotel at that price has ruined facilities.

The staff is friendly, but they have to improve cleanliness.

The hotel is close to the mall and easy to get around, but the reception staff are not very friendly, and their communication is not like talking to a guest. However, the security guard here is 10 stars because he is so friendly. He should be the receptionist.

Location and spaces make me choose.

Hotel with easy and convenient access close to shopping centers.

The room atmosphere is often hot water is not on.

A luxury hotel from the past with excellent cleanliness standards.

The key to my first room was faulty. I arrived at the hotel eager to get some rest, but the problem was the faulty key. Contacting the hotel was incredibly difficult.

Ok ok ok ok ok ok ok ok ok ok ok ok ok

The go-to hotel when staying in Surabaya.

The hotel staff was very friendly and helpful upon check-in. Only the room had no view outside the hotel.

Okay, all services are friendly, location is okay.

Experience close to the city center.

Family friendly hotel in the city center.

Just ordinary, nothing special.