Overall Ratings & Reviews The Alts Hotel

Traveloka (8,335)
Other sources (43)
8.6
Very Good
From 8,335 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about The Alts Hotel
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Bedroom (123)
Staff Friendliness (121)
Ambiance (112)
Distance to City Center (111)
Taste (110)
Room Space (109)
Hotel Area (104)
Bathroom (103)
Variety (101)
Accessibility (100)
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Traveler Reviews The Alts Hotel

Number of reviews per page
20
40
Customer reviews
A***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 day(s) ago
The hotel staff are friendly and serve the guests very well.
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Accommodation's Reply
26 Apr 2026
Hello A*s! Thank you for your review. We are delighted to hear that our team's service and hospitality left a positive impression on you during your stay. Your compliments motivate us to continue providing the best possible service. We hope to welcome you back to The Alts Hotel Palembang again. Thank you, General Manager
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christopher
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The service is okay, close to everywhere
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Accommodation's Reply
26 Apr 2026
Hello Mr. Christopher, Thank you for your review. We are delighted to hear that you were satisfied with our service and the hotel's excellent location. We hope to welcome you back to Alts Palembang Hotel again. Thank you, General Manager.
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N***a
icon-Leisure
Leisure
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8.5
/10
Reviewed 2 week(s) ago
Strategic, clean, recommended
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Accommodation's Reply
15 Apr 2026
Hello! Thank you again for your visit. We are very grateful for your trust in The Alts Palaceng Hotel. We hope you had a pleasant stay and we look forward to welcoming you back again soon. Thank you. General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It was a real treat. The hotel staff were friendly and the rooms were immaculate. It's perfect for a staycation at The Alt. Highly recommended.
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Accommodation's Reply
15 Apr 2026
Hello! Thank you again for your visit. We are very grateful for your trust in The Alts Palembang Hotel. We hope you had a pleasant stay and we look forward to welcoming you back again soon. Thank you. General Manager
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M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is clean, comfortable, the service is good, friendly, the access to the left and right is good, I like this hotel.
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Accommodation's Reply
03 Apr 2026
Hello M*i, Thank you for your kind review. We are delighted to hear that you enjoyed the cleanliness, friendly service, and excellent location of this hotel. Your satisfaction is our top priority. We appreciate your trust and hope to welcome you back again for an even better experience. Thank you, General Manager.
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M***k
icon-origin-TRAVELOKA
8.0
/10
Reviewed 5 week(s) ago
It's really cool, but even though it's a 5-star hotel, it's still inferior to other 5-star hotels in terms of facilities and conditions in the rooms.
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Accommodation's Reply
23 Mar 2026
Hello M*ke, Thank you so much for your review 😊 We understand that traveling between Jambi and Palembang can be quite difficult, especially during periods of heavy traffic. We hope your journey continues safely. We are very glad to hear that you were satisfied with the room we provided and that we thought the price we offered was good value. Furthermore, your compliments on the variety and taste of our breakfast menu are encouraging for our team to continue striving to provide the best service. We hope that on your next visit, you will have more time to enjoy the delicious food around the hotel. Thank you, General Manager. See you again, and we look forward to welcoming you again!
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Rina A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the room facilities are very good, the supporting facilities such as the swimming pool and gym are also very good, in short, it's a pleasure to stay here..👍😘
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Accommodation's Reply
29 Mar 2026
Dear Ms. Rina A., Thank you for your positive review. We are delighted to hear that you enjoyed the comfort of our rooms, swimming pool, and fitness center. Your compliments on the friendliness of our staff are a great inspiration for our entire team to continue providing the best service. We hope to welcome you back for another pleasant stay. Sincerely, General Manager
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Dede P. K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Late check-in due to traffic on the eastbound Jambi-Palembang route meant we couldn't enjoy many of the culinary delights around the hotel. The room was satisfactory, very nice, and reasonably priced. The breakfast menu was also varied and delicious.
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Accommodation's Reply
23 Mar 2026
Hello Mr. Dede P.K., Thank you so much for your review. 😊 We understand that traveling between Jambi and Palembang can be quite challenging, especially during periods of heavy traffic. We hope you had a safe journey. We are very pleased to hear that you were satisfied with the room we provided and that we felt the price we offered was good value. Furthermore, your compliments on the variety and taste of the breakfast menu are a great encouragement to our team to continue striving for the best service. We hope that on your next visit, you will have more time to enjoy the delicious food around the hotel. We look forward to seeing you again. Thank you, General Manager
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Diki O.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel is comfortable, the staff is friendly, the best in short
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Accommodation's Reply
17 Mar 2026
Hello Mr. Diki O., Thank you for your kind review. We are delighted to hear that you felt comfortable and were satisfied with the friendliness of our staff. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back to The Altes Hotel again. Thank you, General Manager.
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Diki O.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very comfortable hotel, if you go to Palembang, you will definitely stay here, the service is also friendly
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Accommodation's Reply
17 Mar 2026
Hello Mr. Diki O., Thank you for your kind review. We are delighted to hear that you enjoyed your stay and chose our hotel as your first choice when visiting Palembang. We also appreciate your appreciation of our team's service. We hope to welcome you back to The Alts Hotel again. Thank you, General Manager.
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Mohammad R.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Excellent service, especially for the FO Fadly and Dimas, thank you.
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Accommodation's Reply
17 Mar 2026
Hello Mr. Mohammad R., Thank you for your positive review. We are delighted to hear that you were satisfied with our service, especially the front desk team. We will pass on your compliments to our team to inspire them to continue striving for the best service. We hope to welcome you back to Alts Hotel again. Thank you, General Manager.
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Rizky A. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff are friendly (Dimas and Fadli), the service is good, the rooms are clean and fragrant. Best for a staycation.
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Accommodation's Reply
17 Mar 2026
Hello Mr. Rizky A.P., Thank you for your kind review. We are delighted to hear that you were satisfied with our team's service and appreciated the cleanliness and comfort of your room. We will pass on your compliments to other guests to motivate us to continue providing the best service. We hope to welcome you back to The Alts Hotel again. Thank you, General Manager
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a***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Okay, not bad, the access to nearby resto, cafe, pempek, masjid, and so on are one of the best. Although choosing a pricey room instead just feels like a standard room.
1 people find it helpful
Accommodation's Reply
13 Mar 2026
Hi, a***i, Thank you for sharing your review and for choosing to stay with us. We are glad to hear that you found our location convenient, with easy access to nearby restaurants, cafés, pempek spots, and the mosque. We also appreciate your feedback regarding the room. Your comments are very valuable to us and will be taken into consideration as we continue to improve our facilities and guest experience. We hope to have the pleasure of welcoming you back on your next visit. Cheers, General Manager
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Fara s. B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Comfortable, clean rooms, cheap booking prices and easier too
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Accommodation's Reply
10 Mar 2026
Dear Fara s. B., thank you for your positive review. We are delighted that you were satisfied with the cleanliness of the room, the reasonable price, and the convenient reservation process. We look forward to seeing you again at Alts Hotel. Sincerely, General Manager.
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Budi A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Nice hotel, very clean room, cold AC.
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Accommodation's Reply
10 Mar 2026
Hello Mr. Budi A., Thank you for your positive review. We are delighted to hear that you were impressed with the cleanliness of the room and the amenities we provided. We hope you had a pleasant stay and we look forward to welcoming you back to Alts Hotel again. Thank you, General Manager
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Julius W. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Friendly staff... Fast check-in and check-out times. Rooms are now updated, more comfortable and spacious.
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Accommodation's Reply
02 Mar 2026
Dear Mr. Julius W.K., Thank you for your positive review. We are delighted to hear that you appreciated the friendliness of our staff and the quick and easy check-in and check-out process. We are also pleased to hear that the room upgrade provided you with more comfort and space during your stay. We hope to welcome you back to The Alts Palembang in the near future. Thank you, General Manager
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1***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
From the moment the booking confirmation was promptly processed, several special room requests were promptly accommodated. The hotel's location near the city center made things convenient and time-saving. It was a truly memorable experience.
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1 people find it helpful
Accommodation's Reply
21 Feb 2026
Hello 1*y, Thank you for your wonderful review. We are delighted to hear that your booking confirmation process went smoothly, your special requests were met, and the hotel's location made your stay convenient. Your review inspires our entire team to strive for excellent service and create memorable experiences for all our guests. We hope to welcome you back again soon. Thank you, General Manager
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N***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
Everything is great, only the staff at check in didn't smile and the water heater wasn't working, but it pays off from the cleanliness of the room.
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1 people find it helpful
Accommodation's Reply
14 Feb 2026
Hi, N***a. Thank you for taking the time to share your feedback with us. We are truly pleased to know that you appreciated the cleanliness of the room and had an overall great stay. However, we sincerely apologize for the inconvenience you experienced during check-in and for the issue with the water heater. This is certainly not the standard of service we aim to provide. Your feedback has been shared with the respective team to ensure better attentiveness, especially in delivering warm and welcoming service to every guest. We will also recheck our room facilities to prevent similar issues in the future. We genuinely appreciate your comments, as they help us improve. We hope to have the opportunity to welcome you back for an even better experience on your next visit. Cheers, General Manager
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Fara s. B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The room is comfortable, clean, the booking price on the application is cheap, the check-in process at the hotel is fast, the receptionist named Fadly is friendly and kind.
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1 people find it helpful
Accommodation's Reply
28 Jan 2026
Hello Ms. Fara S.B., Thank you for your kind review. We are delighted to hear that you were impressed with the cleanliness of the room, the reasonable price booked through the app, and the quick check-in process. We will let you know of your appreciation for the service of our receptionist, Mr. Fadli. We hope to welcome you back for your next stay. Thank you, General Manager.
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The room is comfortable, clean, the booking price on the app is cheap, the check-in process at the hotel is fast.
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1 people find it helpful
Accommodation's Reply
28 Jan 2026
Hello F*a, Thank you for your review. We are glad to hear that you were impressed with the cleanliness of the rooms, the reasonable price, and the quick check-in process. We hope to welcome you back again. Thank you, General Manager.
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Number of reviews per page
20
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