How many rooms are available at The Alts Hotel?

The Alts Hotel has 207 rooms in total.

Does The Alts Hotel provide parking?

Yes, The Alts Hotel provides parking. Please confirm details directly with the hotel.

Does The Alts Hotel have a swimming pool?

Yes, a swimming pool is available at The Alts Hotel.

Does The Alts Hotel provide early check-in?

Yes, early check-in is available at The Alts Hotel, subject to availability. Please contact the hotel directly to arrange this.

Does The Alts Hotel provide late check-out?

Yes, late check-out is available at The Alts Hotel, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about The Alts Hotel?

The Alts Hotel is well-known for its Cleanliness, Location, Room Comfort, as reviewed by verified Traveloka guests.

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The Alts Hotel

Name: The Alts Hotel
Address: JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113, JL. Rajawali No. 8, Sumatera Selatan, 30113, Indonesia
Rating: 8.5

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8.5

/10

Very Good

8,568 reviews

What Guests Say About Their Stay

r***t

9.7

/ 10

It was great, especially meeting Mr. Endru, who was very helpful even when I was sleepy. Hopefully, everyone can continue to provide even better and better service.

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Satrio I.

10.0

/ 10

My stay at The Alts Hotel was very comfortable, with friendly service and delicious food. I'd definitely come back for another staycation.

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A***i

10.0

/ 10

With competitive prices, located in an excellent location close to everywhere, and a good level of cleanliness and friendliness from the staff, Alts is the best hotel choice and worth recommending.

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NOVENSAPUTRA

10.0

/ 10

The food at The Alts Hotel is delicious, varied, and the staff is incredibly friendly and welcoming. I highly recommend staying here.

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ira I.

9.1

/ 10

Good food, spacious and clean rooms, fully equipped gym, nice swimming pool 🫰

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In the Area

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JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Location Staying at The Alts Hotel is a good choice when you are visiting Ilir Timur II. The hotel is located only 6.05 km away from Kertapati Station. This hotel is very easy to find since it is strategically positioned close to public facilities. About The Alts Hotel When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, The Alts Hotel provides a pleasant accommodation for your stay. From business event to corporate gathering, The Alts Hotel provides complete services and facilities that you and your colleagues need. Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs. The hotel’s fitness center is a must-try during your stay here. Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Savor your favorite dishes with special cuisines from The Alts Hotel exclusively for you. WiFi is available within public areas of the property to help you to stay connected with family and friends. The Alts Hotel is a hotel with great comfort and excellent service according to most hotel's guests. Get precious and unforgettable moment during your stay at The Alts Hotel.

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around The Alts Hotel

JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113

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Discover More About The Alts Hotel

Location
Staying at The Alts Hotel is a good choice when you are visiting Ilir Timur II.

About The Alts Hotel

From business event to corporate gathering, The Alts Hotel provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, The Alts Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at The Alts Hotel, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at The Alts Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

The Alts Hotel is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Alts Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Alts Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Alts Hotel.

All facilities in The Alts Hotel

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Hotel Services

Bellhop
Concierge
Doorman
Early Check-in
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Late check-out
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby
Porter

Food and Drinks

A la carte dinner
A la carte lunch
Bar
Breakfast
Buffet breakfast
Cafe
Continental breakfast
Dining area
Poolside bar
Pub
Show cooking restaurant
Snacks
Vegetarian meal
Winery

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Kitchenette
Microwave
Minibar
Refrigerator
Separate shower and tub
Shower
TV

General

AC
Reception hall
Banquet
Connecting rooms
Family room
Fireplace in lobby
Swimming pool
Rooftop terrace
Smoking area
Terrace

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Business Facilities

Business center
Computer station
Conference room
Business facilities
Meeting facilities
Photocopier
Printer

Things to Do

Entertainment for children
Health club
Massage
Sauna
Spa
Sauna

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Laundry
Supermarket

Accessibilty

Accessible bathroom
Accessible parking
In-room accessibility
Wheelchair accessible

Transportation

Area shuttle with surcharge
Car rental
Valet parking

Sports and Recreations

Aerobics
Aquafit

Kids and Pets

Babysitting
Highchairs

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Connectivity

Free WiFi

Accommodation Policy & General Information in The Alts Hotel

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Alts Hotel	207
Number of floors in The Alts Hotel	11
Another facilities in The Alts Hotel	Bellhop, Concierge, Doorman, Early Check-in, Express check-in

Frequently asked question in The Alts Hotel

What are available facilities at The Alts Hotel?

There are top facilites at The Alts Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Alts Hotel?

The standard check-in time at The Alts Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Alts Hotel provide breakfast?

Yes, The Alts Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Alts Hotel?

The Alts Hotel is a 4.0-star hotel.

How many floors does The Alts Hotel have?

The Alts Hotel has 11 floors.

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More Reviews from Other Guests in The Alts Hotel

Overall Ratings & Reviews The Alts Hotel

Traveloka (8,524)

Other sources (44)

8.6

Very Good

From 8,524 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.7

People often mention about The Alts Hotel

All

Staff Friendliness (140)

Bedroom (138)

Distance to City Center (130)

Room Space (128)

Ambiance (127)

Taste (127)

Variety (121)

Hotel Area (120)

Bathroom (117)

Accessibility (115)

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Traveler Reviews The Alts Hotel

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Customer reviews

Verified Traveler

8.5

/10

Reviewed 14 hour(s) ago

The room is very comfortable, strategic location.

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B***u

8.5

/10

Reviewed 4 day(s) ago

Good, good, good, good, good, good. I am not the only one who is in this space, but the one I

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r***t

Leisure

9.7

/10

Reviewed 6 day(s) ago

It was great, especially meeting Mr. Endru, who was very helpful even when I was sleepy. Hopefully, everyone can continue to provide even better and better service.

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Accommodation's Reply

09 Sep 2026

Hello Mr./Mr./R*t! Thank you so much for your review and compliments. We are delighted to hear that you had a positive experience, especially the quick and helpful response from Andrew, even though he was sleepy. Your constructive criticism and kind words mean a lot to us. We will continue to strive to improve the quality of our service to ensure all guests have a more comfortable and memorable experience. We hope to welcome you back again and that we can provide even better service. Thank you! General Manager

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D***a

Staycation

8.4

/10

Reviewed 2 week(s) ago

The breakfast area is cramped so you have to wait on a waiting list for breakfast, and the food variety is limited.

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Accommodation's Reply

10 Sep 2026

Hello D*a, Thank you for sharing your experience staying at The Alts Hotel Palembang. We apologize for the inconvenience you experienced during breakfast. During your stay, the hotel was quite busy due to peak season, resulting in full occupancy and crowding in the breakfast area, causing some guests to have to wait for tables. Our team is working diligently to manage the breakfast flow and minimize waiting times. Regarding the menu options, we have forwarded your feedback to the relevant department and will consider improvements for future visits. We hope to welcome you back with an even more comfortable experience. Thank you, General Manager.

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N***b

7.1

/10

Reviewed 2 week(s) ago

The Wi-Fi and television in the room are not very strong.

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yeyen p.

Leisure

10.0

/10

Reviewed 3 week(s) ago

The hotel is comfortable, the staff is friendly, and the food is delicious with a wide variety. We loved staying here, and we'll definitely be back again.

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Accommodation's Reply

22 Aug 2026

Hello Ms. Yeyen P! Thank you for your wonderful review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager

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R***d

Staycation

5.0

/10

Reviewed 4 week(s) ago

My child will be 5 years old in October and already has to pay for breakfast. The room isn't soundproof, like a boarding house; noise can be heard from the side. It's not comfortable for a 4-star hotel.

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Accommodation's Reply

22 Aug 2026

Hello Mr./Ms. R*d, Thank you for sharing your experience. We apologize if anything did not meet your expectations during your stay. Regarding the breakfast charge for children, we understand your concern. According to hotel policy, children over 4 years old are charged for breakfast at the restaurant. We informed the cashier of the children's ages, so the charge was in accordance with hotel policy. We also apologize for the inconvenience caused by the noise from the neighboring room. We understand that peace and quiet are important for a comfortable stay, especially for guests expecting a 4-star hotel experience. We will evaluate your feedback and forward it to the relevant department. Thank you for your comments, as they will help us improve the quality of service and guest comfort at The Alts Hotel Palembang. We hope to welcome you back in the future. Thank you! General Manager

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F***n

Staycation

10.0

/10

Reviewed 4 week(s) ago

The hotel was nice, the breakfast was plentiful and varied. I'll stay here again next time.

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Accommodation's Reply

21 Aug 2026

Hello Mr./Ms. F*n! Thank you for your wonderful review of The Alts Hotel Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Hotel Palembang soon. Thank you! General Manager

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Ahlakul

9.7

/10

Reviewed 4 week(s) ago

It was a pleasant stay at The Alts Palembang. Check-in was handled by Ms. Rindu, who was very friendly and helpful. Breakfast was also welcomed by Ms. Tiara and Mr. Heri. The Alts Hotel is the best.

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Accommodation's Reply

21 Aug 2026

Hello Mr. Alakul! Thank you so much for your positive review! 😊 We are delighted that you enjoyed your stay. We will pass on our thanks to Rindu, Tiara, and Heri. We look forward to seeing you again at The Alts Palembang! Thank you! General Manager

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Putra

Leisure

8.5

/10

Reviewed 4 week(s) ago

Comfortable & strategic hotel for getting around anywhere. The security guard service at the door during check-out is annoying. How come they wipe their noses in front of guests? Isn't there a restroom? Shiiitt... It just makes you in a bad mood. The food is quite good, varied and the same as other star hotels. However, when eating, please ask the security guards & housekeeping in the public area not to wander around the restaurant. If you want to eat, you should just ask in the kitchen, don't join in getting food at the restaurant with other guests. The rest of the facilities are quite good, although I haven't had the chance to try the spa & swimming pool. That's all for the review. Thank you.

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Accommodation's Reply

24 Aug 2026

Hello Ms. Putra H., Thank you for your review and feedback regarding your stay at The Alts Hotel. We are delighted to hear that you enjoyed the excellent location, facilities, and variety of food we offer. Regarding the security guard's service at the entrance, we sincerely apologize that your actions caused you discomfort and prevented you from being properly welcomed. This is certainly not the standard of service and professionalism we expect from all our team members. We also apologize for the inconvenience caused by the security guard and cleaning staff taking food from the buffet directly to eat during breakfast alongside other guests. We understand that this may have created a negative impression on guests. We will immediately assess this feedback and forward it to the relevant department to guide and reinforce standards and etiquette during breakfast. Thank you for your feedback. We consider this a valuable assessment to improve the quality of our service and create a better experience for all our guests in the future. Thank you, General Manager.

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Agung s.

10.0

/10

Reviewed 4 week(s) ago

As for the staff, they're mostly unfriendly. That's the only downside, but everything else is quite impressive.

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Accommodation's Reply

24 Aug 2026

Hello Mr. Agung S., Thank you for taking the time to share your experience staying at The Alts Palembang. We apologize for the unfriendly attitude of our staff. Your feedback is helpful in improving the quality of our service. We hope to welcome you back again with even better service next time. Thank you, General Manager.

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Satrio I.

Staycation

10.0

/10

Reviewed 6 week(s) ago

My stay at The Alts Hotel was very comfortable, with friendly service and delicious food. I'd definitely come back for another staycation.

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Accommodation's Reply

11 Aug 2026

Hello Mr. Satrio Ai! Thank you for your positive review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager

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A***i

Business

10.0

/10

Reviewed 7 week(s) ago

With competitive prices, located in an excellent location close to everywhere, and a good level of cleanliness and friendliness from the staff, Alts is the best hotel choice and worth recommending.

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Accommodation's Reply

30 Jul 2026

Hello A*i! Thank you for your review and feedback. We are delighted to hear that the competitive pricing, excellent location, cleanliness, and friendly staff made your stay enjoyable. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Alts Hotel next time. Thank you! General Manager

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NOVENSAPUTRA

10.0

/10

Reviewed 7 week(s) ago

The food at The Alts Hotel is delicious, varied, and the staff is incredibly friendly and welcoming. I highly recommend staying here.

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Accommodation's Reply

11 Aug 2026

Hello Ms. Novensaputra! Thank you for your positive review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager

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Oldissia A.

Business

10.0

/10

Reviewed 8 week(s) ago

I really liked the food, and the service was great, and the rooms were clean. I definitely recommend staying here.

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Accommodation's Reply

30 Jul 2026

Hello Ms. Oldissia A.! Thank you for your review and feedback. We are delighted that you enjoyed our food, were satisfied with the service, and felt comfortable with the cleanliness of your room. Your compliments motivate our entire team to continue striving to provide the best possible guest experience. We hope to welcome you back to Alts Hotel soon. Thank you! General Manager

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R***n

Staycation

9.7

/10

Reviewed 9 week(s) ago

Very good, comfortable, clean, friendly.

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Accommodation's Reply

18 Jul 2026

Hello Mr./Mr. R*n! Thank you for your wonderful review of The Alts Hotel Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Hotel Palembang soon. Thank you! General Manager

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Nana L.

Staycation

10.0

/10

Reviewed 9 week(s) ago

Good service, clean, comfortable, good facilities.

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Accommodation's Reply

18 Jul 2026

Hello Ms. Nana L! Thank you for your wonderful review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager

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M***d

9.7

/10

Reviewed 10 week(s) ago

Recommended. For a hotel with this price range, the service should be better. I have stayed at hotels several times where upon entering, I was greeted and my luggage was taken to the room. In this hotel, there are many belongings, I had to carry them myself. The service is lacking, in my opinion.

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Accommodation's Reply

22 Jul 2026

Hello Mr./Ms. M*d! Thank you for taking the time to share your feedback. We apologize that your experience did not meet your expectations, particularly regarding the arrival service and assistance with luggage. Your feedback is very important to us, and we will use it as a basis for our evaluation to improve our services. We hope to welcome you back again and provide you with a better stay in the future. Thank you! General Manager

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F***a

10.0

/10

Reviewed 10 week(s) ago

A comfortable hotel in the center of Palembang. Many restaurants and coffee shops nearby.

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Accommodation's Reply

18 Jul 2026

Hello, F*a! Thank you for your kind words about Alts Palembang Hotel. We are very pleased to hear that you had a comfortable stay at our hotel and were satisfied with the service provided by all our staff. Your compliments are the driving force behind our efforts to maintain service quality and provide the best experience for all our guests. We sincerely thank you for trusting and choosing our hotel. We look forward to seeing you again at Alts Palembang Hotel. Thank you. Sincerely, The General Manager

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S***a

8.5

/10

Reviewed 10 week(s) ago

Service needs to be improved. The dining room on the second floor is uncomfortable.

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Accommodation's Reply

22 Jul 2026

Hello Ms. S*a! Thank you for your feedback. We apologize if the service and comfort of the dining area on the second floor did not meet your expectations. We greatly appreciate your feedback and will take it into consideration for continuous improvement. We hope to provide you with a better experience on your next visit. Thank you! General Manager

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.