How many rooms are available at The Alts Hotel?

The Alts Hotel has 207 rooms in total.

Does The Alts Hotel provide parking?

Yes, The Alts Hotel provides parking. Please confirm details directly with the hotel.

Does The Alts Hotel have a swimming pool?

Yes, a swimming pool is available at The Alts Hotel.

Does The Alts Hotel provide early check-in?

Yes, early check-in is available at The Alts Hotel, subject to availability. Please contact the hotel directly to arrange this.

Does The Alts Hotel provide late check-out?

Yes, late check-out is available at The Alts Hotel, subject to availability. Please contact the hotel directly to arrange this.

Does The Alts Hotel provide airport transfer?

Yes, The Alts Hotel provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about The Alts Hotel?

The Alts Hotel is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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The Alts Hotel

Name: The Alts Hotel
Address: JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113, JL. Rajawali No. 8, Sumatera Selatan, 30113, Indonesia
Rating: 8.5

Hotels

Preferred Partner

8.5

/10

Very Good

8,352 reviews

What Guests Say About Their Stay

Bedroom (171)

Staff Friendliness (168)

Distance To City Center (167)

Ambiance (160)

Summarized by AI

Commonly described as a great place to stay, The Alts Hotel in Palembang is appreciated for its strategic location, friendly staff, and cleanliness. Guests consistently praise the variety and quality of the food, especially the breakfast options, and the enjoyable swimming pool area with its appealing view. The hotel is also considered family-friendly, making it a popular choice for those traveling with children.

Jihan

10.0

/ 10

very pleasant clean room and delicious food, comfortable room

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S***i

10.0

/ 10

In my opinion, this is the best hotel in Palembang. The rooms are clean, the pool view is beautiful, there's a seating area near the pool, and the pool is open until 8 p.m. The food is also plentiful and delicious.

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yusro h. e.

10.0

/ 10

Recommended hotel, I really enjoyed my staycation here.. all the staff are friendly, the room is clean.. basically it's great.

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Herwin R.

10.0

/ 10

Strategic location. Clean and soundproof rooms. The environment is also clean. Friendly staff. Delicious breakfast.

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irwan e. s. l.

10.0

/ 10

The hotel is clean, the rooms are equipped with comfortable mattresses/pillows, amenities, and a mini bar. Breakfast is quite varied, complete with a local menu. Around the hotel there are culinary places, namely Pempek Candy, Pempek Beringin, Kopi Tiam, Alfa and Indomart, as well as local shops. Close to the mosque. Swimming pool on the 10th floor with a view of the peak of the Ampera bridge. Fitness room on the 11th floor.

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In the Area

See Map

JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Location Staying at The Alts Hotel is a good choice when you are visiting Ilir Timur II. The hotel is located only 6.05 km away from Kertapati Station. This hotel is very easy to find since it is strategically positioned close to public facilities. About The Alts Hotel When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, The Alts Hotel provides a pleasant accommodation for your stay. From business event to corporate gathering, The Alts Hotel provides complete services and facilities that you and your colleagues need. Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs. The hotel’s fitness center is a must-try during your stay here. Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Savor your favorite dishes with special cuisines from The Alts Hotel exclusively for you. WiFi is available within public areas of the property to help you to stay connected with family and friends. The Alts Hotel is a hotel with great comfort and excellent service according to most hotel's guests. Get precious and unforgettable moment during your stay at The Alts Hotel.

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Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

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CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around The Alts Hotel

JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113

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Discover More About The Alts Hotel

Location

Staying at The Alts Hotel is a good choice when you are visiting Ilir Timur II.

About The Alts Hotel

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, The Alts Hotel provides a pleasant accommodation for your stay.

From business event to corporate gathering, The Alts Hotel provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Alts Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Alts Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Alts Hotel.

All facilities in The Alts Hotel

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Bar
Breakfast
Buffet breakfast
Breakfast (surcharge)
Cafe
Continental breakfast
Dining area
Early bird breakfast
Poolside bar
Pub
Show cooking restaurant
Snacks
Vegetarian meal
Winery

Hotel Services

Bellhop
Welcoming drinks
Concierge
Doorman
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby
Porter

Public Facilities

Parking
Coffee shop
Early check-in
Elevator
24-hour room service
Late check-out
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Kitchenette
Microwave
Minibar
Refrigerator
Separate shower and tub
Shower
TV

General

AC
Ballroom
Banquet
Connecting rooms
Family room
Fireplace in lobby
Non-smoking room
Swimming pool
Rooftop terrace
Smoking area
Terrace

Things to Do

Entertainment for children
Fitness center
Health club
Massage
Sauna
Spa
Steam room

Business Facilities

Business center
Computer station
Conference room
Meeting facilities
Photocopier
PRINTER

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Laundry
Shops
Supermarket

Accessibilty

Disabled access friendly
Accessible bathroom
Accessible parking
In-room accessibility
Wheelchair accessible

Transportation

Airport transfer
Area shuttle with surcharge
Car rental
Valet parking

Sports and Recreations

Aerobics
Aquafit
Fitness center

Kids and Pets

Babysitting
Highchairs

Connectivity

Internet point
Free WiFi

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Accommodation Policy & General Information in The Alts Hotel

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Alts Hotel	207
Number of floors in The Alts Hotel	11
Another facilities in The Alts Hotel	A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast

Frequently asked question in The Alts Hotel

What are available facilities at The Alts Hotel?

There are top facilites at The Alts Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Alts Hotel?

The standard check-in time at The Alts Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Alts Hotel provide breakfast?

Yes, The Alts Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Alts Hotel?

The Alts Hotel is a 4.0-star hotel.

How many floors does The Alts Hotel have?

The Alts Hotel has 11 floors.

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More Reviews from Other Guests in The Alts Hotel

Overall Ratings & Reviews The Alts Hotel

Traveloka (8,309)

Other sources (43)

8.6

Very Good

From 8,309 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.7

Service and Facilites

8.6

Summarized by AI

Food Variety

Guests frequently mention the wide variety of food options available at the hotel. The breakfast selection is particularly praised, with many guests appreciating the diverse choices and delicious offerings. The availability of many choices makes it a recommended dining destination.

Breakfast Quality

The quality of the breakfast at The Alts Hotel is a highlight for many visitors. Guests consistently describe the breakfast as delicious and satisfying. The breakfast is a standout feature, contributing positively to the overall experience.

Strategic Location

The hotel's location is frequently mentioned as a significant advantage. Guests appreciate its proximity to various attractions, dining options, and shopping areas. This makes it easy for guests to explore and enjoy the surrounding area. The convenience of the location enhances the overall stay experience.

People often mention about The Alts Hotel

All

Bedroom (119)

Staff Friendliness (117)

Distance to City Center (109)

Ambiance (109)

Taste (108)

Room Space (107)

Hotel Area (101)

Bathroom (99)

Variety (99)

Accessibility (98)

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Traveler Reviews The Alts Hotel

Number of reviews per page

Customer reviews

Diki O.

8.5

/10

Reviewed 2 day(s) ago

The hotel is comfortable, the staff is friendly, the best in short

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Accommodation's Reply

17 Mar 2026

Hello Mr. Diki O., Thank you for your kind review. We are delighted to hear that you felt comfortable and were satisfied with the friendliness of our staff. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back to The Altes Hotel again. Thank you, General Manager.

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Diki O.

10.0

/10

Reviewed 2 day(s) ago

Very comfortable hotel, if you go to Palembang, you will definitely stay here, the service is also friendly

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Accommodation's Reply

17 Mar 2026

Hello Mr. Diki O., Thank you for your kind review. We are delighted to hear that you enjoyed your stay and chose our hotel as your first choice when visiting Palembang. We also appreciate your appreciation of our team's service. We hope to welcome you back to The Alts Hotel again. Thank you, General Manager.

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Mohammad R.

Staycation

10.0

/10

Reviewed 4 day(s) ago

Excellent service, especially for the FO Fadly and Dimas, thank you.

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Accommodation's Reply

17 Mar 2026

Hello Mr. Mohammad R., Thank you for your positive review. We are delighted to hear that you were satisfied with our service, especially the front desk team. We will pass on your compliments to our team to inspire them to continue striving for the best service. We hope to welcome you back to Alts Hotel again. Thank you, General Manager.

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Rizky A. P.

10.0

/10

Reviewed 7 day(s) ago

The staff are friendly (Dimas and Fadli), the service is good, the rooms are clean and fragrant. Best for a staycation.

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Accommodation's Reply

17 Mar 2026

Hello Mr. Rizky A.P., Thank you for your kind review. We are delighted to hear that you were satisfied with our team's service and appreciated the cleanliness and comfort of your room. We will pass on your compliments to other guests to motivate us to continue providing the best service. We hope to welcome you back to The Alts Hotel again. Thank you, General Manager

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a***i

Business

9.7

/10

Reviewed 7 day(s) ago

Okay, not bad, the access to nearby resto, cafe, pempek, masjid, and so on are one of the best. Although choosing a pricey room instead just feels like a standard room.

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Accommodation's Reply

13 Mar 2026

Hi, a***i, Thank you for sharing your review and for choosing to stay with us. We are glad to hear that you found our location convenient, with easy access to nearby restaurants, cafés, pempek spots, and the mosque. We also appreciate your feedback regarding the room. Your comments are very valuable to us and will be taken into consideration as we continue to improve our facilities and guest experience. We hope to have the pleasure of welcoming you back on your next visit. Cheers, General Manager

Fara s. B.

10.0

/10

Reviewed 1 week(s) ago

Comfortable, clean rooms, cheap booking prices and easier too

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Accommodation's Reply

10 Mar 2026

Dear Fara s. B., thank you for your positive review. We are delighted that you were satisfied with the cleanliness of the room, the reasonable price, and the convenient reservation process. We look forward to seeing you again at Alts Hotel. Sincerely, General Manager.

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Budi A.

Business

10.0

/10

Reviewed 2 week(s) ago

Nice hotel, very clean room, cold AC.

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Accommodation's Reply

10 Mar 2026

Hello Mr. Budi A., Thank you for your positive review. We are delighted to hear that you were impressed with the cleanliness of the room and the amenities we provided. We hope you had a pleasant stay and we look forward to welcoming you back to Alts Hotel again. Thank you, General Manager

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Julius W. K.

Leisure

10.0

/10

Reviewed 3 week(s) ago

Friendly staff... Fast check-in and check-out times. Rooms are now updated, more comfortable and spacious.

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Accommodation's Reply

02 Mar 2026

Dear Mr. Julius W.K., Thank you for your positive review. We are delighted to hear that you appreciated the friendliness of our staff and the quick and easy check-in and check-out process. We are also pleased to hear that the room upgrade provided you with more comfort and space during your stay. We hope to welcome you back to The Alts Palembang in the near future. Thank you, General Manager

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1***y

Leisure

10.0

/10

Reviewed 4 week(s) ago

From the moment the booking confirmation was promptly processed, several special room requests were promptly accommodated. The hotel's location near the city center made things convenient and time-saving. It was a truly memorable experience.

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1 people find it helpful

Accommodation's Reply

21 Feb 2026

Hello 1*y, Thank you for your wonderful review. We are delighted to hear that your booking confirmation process went smoothly, your special requests were met, and the hotel's location made your stay convenient. Your review inspires our entire team to strive for excellent service and create memorable experiences for all our guests. We hope to welcome you back again soon. Thank you, General Manager

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N***a

9.1

/10

Reviewed 6 week(s) ago

Everything is great, only the staff at check in didn't smile and the water heater wasn't working, but it pays off from the cleanliness of the room.

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1 people find it helpful

Accommodation's Reply

14 Feb 2026

Hi, N***a. Thank you for taking the time to share your feedback with us. We are truly pleased to know that you appreciated the cleanliness of the room and had an overall great stay. However, we sincerely apologize for the inconvenience you experienced during check-in and for the issue with the water heater. This is certainly not the standard of service we aim to provide. Your feedback has been shared with the respective team to ensure better attentiveness, especially in delivering warm and welcoming service to every guest. We will also recheck our room facilities to prevent similar issues in the future. We genuinely appreciate your comments, as they help us improve. We hope to have the opportunity to welcome you back for an even better experience on your next visit. Cheers, General Manager

Fara s. B.

10.0

/10

Reviewed 7 week(s) ago

The room is comfortable, clean, the booking price on the application is cheap, the check-in process at the hotel is fast, the receptionist named Fadly is friendly and kind.

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1 people find it helpful

Accommodation's Reply

28 Jan 2026

Hello Ms. Fara S.B., Thank you for your kind review. We are delighted to hear that you were impressed with the cleanliness of the room, the reasonable price booked through the app, and the quick check-in process. We will let you know of your appreciation for the service of our receptionist, Mr. Fadli. We hope to welcome you back for your next stay. Thank you, General Manager.

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F***a

10.0

/10

Reviewed 7 week(s) ago

The room is comfortable, clean, the booking price on the app is cheap, the check-in process at the hotel is fast.

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1 people find it helpful

Accommodation's Reply

28 Jan 2026

Hello F*a, Thank you for your review. We are glad to hear that you were impressed with the cleanliness of the rooms, the reasonable price, and the quick check-in process. We hope to welcome you back again. Thank you, General Manager.

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Fara s. B.

10.0

/10

Reviewed 7 week(s) ago

Comfortable, clean rooms, complete hotel, everything is there and the check-in process is fast, receptionist.

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Accommodation's Reply

28 Jan 2026

Hello Ms. Fara S.B., Thank you for your review. We are delighted to hear that you were impressed with the cleanliness of the room, the hotel's amenities, and the quick check-in process. We hope to welcome you back again soon. Thank you, General Manager.

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M***a

8.2

/10

Reviewed 8 week(s) ago

Parking is difficult and the security guards are also less friendly. The rooms are getting smaller, not like before. For deluxe rooms, the rooms used to be big, but now they are getting smaller, not according to expectations. Also, the breakfast used to have a lot of variety, but now it's less and the taste is not as good as before.

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1 people find it helpful

Accommodation's Reply

28 Jan 2026

Hello Ms. M*a, Thank you for your feedback. We apologize for any inconvenience you experienced regarding the parking situation, security services, room size, and the quality and variety of breakfast. Your feedback is invaluable and will be used by management to evaluate ways to improve the quality of our facilities and services in the future. We hope to welcome you back again and provide you with a better stay next time. Thank you, General Manager

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S***i

Staycation

10.0

/10

Reviewed 8 week(s) ago

The room is spacious, clean, close to everywhere

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Accommodation's Reply

22 Jan 2026

Hello Ms. S*i! Thank you for your review. We are delighted to hear that you were satisfied with our spacious and clean rooms, as well as our convenient location which made your stay so easy. This positive feedback encourages us to continue striving to maintain the quality of our service. We hope to welcome you back again on your next stay. Thank you! General Manager

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Verified Traveler

10.0

/10

Reviewed 10 week(s) ago

Great, boss, the service is appropriate

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Accommodation's Reply

08 Jan 2026

Hello Mr. G*t! Thank you for your trust and review. We are delighted to hear that our service met your expectations. This positive feedback is an encouragement to the entire team to continue providing the best service. We hope to welcome you again. Thank you! General Manager

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R***a

7.1

/10

Reviewed 10 week(s) ago

The bedroom facilities are very comfortable. The room is luxurious, nice, and clean. The service is friendly. I was just disappointed with the breakfast. Maybe because it was a school holiday or weekend, the breakfast was less varied and not very tasty. The tekwan sauce was cold. The sponge cake was too sweet and the texture was dry. There was no variety of sponge cakes, just the same. Pempek only had one type and was a bit stiff. The side dishes for the main course, like fried rice and side dishes, were delicious.

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3 people find it helpful

Accommodation's Reply

21 Feb 2026

Hello Ms. Ra, Thank you for taking the time to share your experience staying at The Alts Hotel. We are delighted to hear that you were satisfied with the room amenities, cleanliness, and the friendly service from our team. Your compliments motivate us to continue providing the best service. However, we apologize that the breakfast experience did not meet your expectations. We have noted your feedback regarding the variety of the menu, the quality and taste of the food, and have forwarded it to the relevant team for consideration and improvement in the future, especially at all times. Thank you for your honest and constructive feedback. We hope to welcome you back in the future for a better experience. Thank you, General Manager.

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Ika S.

10.0

/10

Reviewed 11 week(s) ago

Friendly staff. Facilities are also good. Cleanliness is good. Food is also delicious.

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Accommodation's Reply

08 Jan 2026

Hello Mr./Ms. Ika S.! Thank you for your wonderful review. We are very grateful that you appreciated our friendly staff, the quality of the venue, cleanliness, and the delicious taste of our food. Your feedback motivates us to continue maintaining and improving our service. We hope to welcome you back again soon. Have a great day! General Manager

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H***h

Business

9.7

/10

Reviewed 11 week(s) ago

Had made several reservations throughout the year. Food is great as always, either with large gym and great view for swimming pool. Recommended to be in here

1 people find it helpful

Accommodation's Reply

31 Dec 2025

Hi, H***h Thank you for your continued trust in choosing our hotel throughout the year. We are delighted to hear that you consistently enjoy our food, as well as the gym facilities and the swimming pool with its great view. Your recommendation means a great deal to us and motivates our team to maintain and further improve our services. We look forward to welcoming you back again in the future. Cheers! General Manager

I***a

Staycation

9.6

/10

Reviewed 11 week(s) ago

Great, thank you. Maybe next time I'll stay at this hotel again.

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Accommodation's Reply

02 Jan 2026

Hello I*a! Thank you for your trust and your wonderful review. We greatly appreciate you taking the time to share your experience at our hotel. Your satisfaction motivates us to further improve the quality of our services and facilities. We hope to welcome you back for your next stay. Thank you! General Manager

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.