How many rooms are available at The Alts Hotel?

The Alts Hotel has 207 rooms in total.

Does The Alts Hotel provide parking?

Yes, The Alts Hotel provides parking. Please confirm details directly with the hotel.

Does The Alts Hotel have a swimming pool?

Yes, a swimming pool is available at The Alts Hotel.

Does The Alts Hotel provide early check-in?

Yes, early check-in is available at The Alts Hotel, subject to availability. Please contact the hotel directly to arrange this.

Does The Alts Hotel provide late check-out?

Yes, late check-out is available at The Alts Hotel, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about The Alts Hotel?

The Alts Hotel is well-known for its Cleanliness, Location, Room Comfort, as reviewed by verified Traveloka guests.

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The Alts Hotel

Name: The Alts Hotel
Address: JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113, JL. Rajawali No. 8, Sumatera Selatan, 30113, Indonesia
Rating: 8.5

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8.5

/10

Very Good

8,469 reviews

What Guests Say About Their Stay

martalena s.

9.7

/ 10

Got a renovated room. It was clean and easy to find food. Breakfast here was top-notch, with lots of choices and delicious.

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r***t

9.7

/ 10

It was great, especially meeting Mr. Endru, who was very helpful even when I was sleepy. Hopefully, everyone can continue to provide even better and better service.

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Satrio I.

10.0

/ 10

My stay at The Alts Hotel was very comfortable, with friendly service and delicious food. I'd definitely come back for another staycation.

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A***i

10.0

/ 10

With competitive prices, located in an excellent location close to everywhere, and a good level of cleanliness and friendliness from the staff, Alts is the best hotel choice and worth recommending.

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NOVENSAPUTRA

10.0

/ 10

The food at The Alts Hotel is delicious, varied, and the staff is incredibly friendly and welcoming. I highly recommend staying here.

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In the Area

See Map

JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Location Staying at The Alts Hotel is a good choice when you are visiting Ilir Timur II. The hotel is located only 6.05 km away from Kertapati Station. This hotel is very easy to find since it is strategically positioned close to public facilities. About The Alts Hotel When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, The Alts Hotel provides a pleasant accommodation for your stay. From business event to corporate gathering, The Alts Hotel provides complete services and facilities that you and your colleagues need. Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs. The hotel’s fitness center is a must-try during your stay here. Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Savor your favorite dishes with special cuisines from The Alts Hotel exclusively for you. WiFi is available within public areas of the property to help you to stay connected with family and friends. The Alts Hotel is a hotel with great comfort and excellent service according to most hotel's guests. Get precious and unforgettable moment during your stay at The Alts Hotel.

What's around The Alts Hotel

JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113

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Discover More About The Alts Hotel

Welcome to The Alts Hotel, your premier destination for an unforgettable stay in Sumatera Selatan, Indonesia. We pride ourselves on offering a blend of comfort, convenience, and exceptional service, ensuring every guest experiences the true essence of Indonesian hospitality. Whether you're here for business or leisure, The Alts Hotel is designed to be your home away from home.

The Alts Hotel Location

The Alts Hotel is strategically situated in the vibrant heart of Palembang, Sumatera Selatan. Located at JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatra Selatan, Indonesia, 30113, our hotel offers easy access to the city's most sought-after destinations. We are approximately 30 minutes from Sultan Mahmud Badaruddin II International Airport, making your arrival and departure seamless. The Alts Hotel is nestled in an area that balances urban convenience with a sense of tranquility, offering a peaceful retreat after a day of exploring or working. You'll find yourself close to key business districts and popular local attractions, all within easy reach.

The Alts Hotel Facilities & Services

Facilities for guests at The Alts Hotel are designed to cater to every need, ensuring a comfortable and enjoyable stay. We offer a comprehensive range of amenities to enhance your experience:

Swimming Pool: Take a refreshing dip in our outdoor swimming pool, open daily from 7:00 AM to 7:00 PM. Access is complimentary for all guests.
Fitness Center: Maintain your workout routine at our well-equipped fitness center, available from 6:00 AM to 9:00 PM. Access is complimentary.
Spa and Wellness Center: Indulge in rejuvenating treatments at our on-site spa. Services are available from 10:00 AM to 8:00 PM, with prices starting from PHP 1,500.
Business Center: For our business travelers, a fully equipped business center is available from 8:00 AM to 6:00 PM. Printing and copying services are available at a nominal fee.
Meeting and Event Facilities: We offer versatile spaces for meetings and events, equipped with modern audiovisual technology. Please inquire for rental rates and packages.
Complimentary Wi-Fi: Stay connected throughout the hotel with our high-speed, complimentary Wi-Fi service.
24-Hour Front Desk: Our dedicated staff is available around the clock to assist you with any requests.
Concierge Services: Get personalized recommendations and assistance with bookings for tours and transportation.
On-site Parking: We provide free parking space for guests who are traveling by car.

The Alts Hotel Room Types

Discover a variety of accommodations designed to suit your preferences. The room types of The Alts Hotel range from cozy and comfortable to spacious and luxurious, ensuring a perfect fit for every traveler.

Deluxe Room: These well-appointed rooms offer a comfortable stay with a choice of city or garden views. Available in smoking and non-smoking options. Some rooms feature a bathtub.
Executive Room: Enjoy enhanced comfort and space in our Executive Rooms, featuring premium amenities and either city or garden views. Bathtub available in select rooms.
Suite: For an elevated experience, our Suites provide ample living space, luxurious furnishings, and stunning city views. All suites include a bathtub.
Family Room: Ideal for families traveling together, these spacious rooms offer comfortable sleeping arrangements and garden views. Bathtub available in select rooms.

The Alts Hotel is pleased to offer pet-friendly rooms for guests traveling with their beloved companions. An additional cleaning fee of PHP 1,000 per pet, per stay, will apply to ensure the comfort of all our guests.

The Alts Hotel Dining & Restaurants

Savor a delightful culinary journey at The Alts Hotel, where our dining venues offer a diverse range of flavors to tantalize your taste buds.

The Grand Brasserie: Our main dining restaurant, offering a lavish breakfast buffet from 6:00 AM to 10:00 AM, and à la carte lunch and dinner from 11:00 AM to 10:00 PM. Estimated price per person for lunch/dinner is PHP 800.
Skyline Lounge: Enjoy breathtaking city views and a selection of cocktails and light snacks at our rooftop bar. Open daily from 5:00 PM to 12:00 AM. Small bites start from PHP 300.
Poolside Cafe: Relax by the pool and enjoy refreshing drinks and casual meals. Open from 10:00 AM to 6:00 PM.

The Alts Hotel Nearby Attractions and Activities

Explore the rich culture and vibrant attractions surrounding The Alts Hotel. Palembang offers a wealth of experiences for every visitor.

Ampera Bridge: An iconic landmark of Palembang, offering picturesque views of the Musi River.
Great Mosque of Palembang (Masjid Agung Palembang): A significant historical and religious site, showcasing beautiful Islamic architecture.
Palembang City Center: Immerse yourself in the local culture with a visit to the bustling city center, featuring local markets and shops.
Sriwijaya Museum: Discover the history and heritage of the ancient Sriwijaya Kingdom at this fascinating museum.
Riverfront of Palembang: Enjoy a leisurely stroll along the Musi River, taking in the city's dynamic atmosphere.

If you are looking for other activities around The Alts Hotel, check out the best deals on Traveloka: Recommended activities in Palembang!

How to Get to The Alts Hotel from the Airport

Getting to The Alts Hotel from Sultan Mahmud Badaruddin II International Airport is convenient and straightforward. We offer several options to suit your travel needs.

Hotel Private Airport Transfer: For the utmost convenience, arrange for the airport transfer service of The Alts Hotel. Our professional drivers will be waiting to greet you upon arrival. This service is available for PHP 500. You can book this directly through us or via Traveloka.
Metered Taxis: Taxis are readily available at the airport's arrival terminal. The journey to The Alts Hotel typically takes around 30 minutes and costs approximately PHP 150-200, depending on traffic.
Ride-hailing Services: You can also opt for a ride-hailing service, which offers a convenient and often cost-effective way to reach the hotel. The estimated fare is similar to metered taxis.
Airport Shuttle Bus: While less direct, airport shuttle buses may offer a more economical option to reach the city center, from where you can take a short taxi or ride-hailing trip to The Alts Hotel.

For seamless travel arrangements, consider booking airport transfer services in advance. Our dedicated team is also available to assist with any queries regarding how to get to The Alts Hotel.

Summary of Why You Should Choose to Stay at The Alts Hotel

Choosing The Alts Hotel for your Sumatera Selatan adventure guarantees a memorable and comfortable experience. Here’s why we stand out:

Prime Location: Situated in the heart of Palembang, offering easy access to attractions and business hubs.
Exceptional Facilities: From a refreshing swimming pool to a well-equipped fitness center and a relaxing spa, we have everything you need for a perfect stay.
Comfortable Accommodations: A range of room types to suit every traveler, with options for stunning views and added amenities.
Delicious Dining: Explore diverse culinary offerings at our on-site restaurants and bars.
Warm Hospitality: Our dedicated staff is committed to providing outstanding service to make your stay exceptional.

Discover the best Room availability at The Alts Hotel and start planning your trip today. Booking The Alts Hotel is simple and convenient, especially when you book through Traveloka. Enjoy exclusive deals and a seamless booking process.

Book budget hotels in Sumatera Selatan and experience the best of what the region has to offer. For your travel needs, you can also Easily book domestic and international flights at low prices.

All facilities in The Alts Hotel

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Transportation

Area shuttle with surcharge
Car rental
Valet parking

Food and Drinks

A la carte dinner
A la carte lunch
Bar
Breakfast
Buffet breakfast
Cafe
Continental breakfast
Dining area
Poolside bar
Pub
Show cooking restaurant
Snacks
Vegetarian meal
Winery

General

AC
Reception hall
Banquet
Connecting rooms
Family room
Fireplace in lobby
Swimming pool
Rooftop terrace
Smoking area
Terrace

Accessibilty

Accessible bathroom
Accessible parking
In-room accessibility
Wheelchair accessible

Business Facilities

Business center
Computer station
Conference room
Business facilities
Meeting facilities
Photocopier
Printer

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Laundry
Supermarket

Sports and Recreations

Aerobics
Aquafit

Kids and Pets

Babysitting
Highchairs

Things to Do

Entertainment for children
Health club
Massage
Sauna
Spa
Sauna

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Kitchenette
Microwave
Minibar
Refrigerator
Separate shower and tub
Shower
TV

Hotel Services

Bellhop
Concierge
Doorman
Early Check-in
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Late check-out
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby
Porter

Accommodation Policy & General Information in The Alts Hotel

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Alts Hotel	207
Number of floors in The Alts Hotel	11
Another facilities in The Alts Hotel	Area shuttle with surcharge, Car rental, Valet parking, A la carte dinner, A la carte lunch

Frequently asked question in The Alts Hotel

What are available facilities at The Alts Hotel?

There are top facilites at The Alts Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Alts Hotel?

The standard check-in time at The Alts Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Alts Hotel provide breakfast?

Yes, The Alts Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Alts Hotel?

The Alts Hotel is a 4.0-star hotel.

How many floors does The Alts Hotel have?

The Alts Hotel has 11 floors.

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More Reviews from Other Guests in The Alts Hotel

Overall Ratings & Reviews The Alts Hotel

Traveloka (8,424)

Other sources (45)

8.6

Very Good

From 8,424 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.7

People often mention about The Alts Hotel

All

Staff Friendliness (142)

Bedroom (140)

Distance to City Center (132)

Ambiance (129)

Room Space (129)

Taste (128)

Hotel Area (121)

Variety (121)

Bathroom (118)

Accessibility (116)

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Traveler Reviews The Alts Hotel

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Customer reviews

Yuke H.

10.0

/10

Reviewed 7 day(s) ago

The stay here was comfortable, the food was delicious and varied, and the staff was friendly. Highly recommended!

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R***a

8.5

/10

Reviewed 1 week(s) ago

Service needs to be improved further.

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R***a

Business

8.5

/10

Reviewed 1 week(s) ago

Please update the traditional herbal medicine menu and if possible the noodle section.

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A***a

Leisure

9.0

/10

Reviewed 2 week(s) ago

Usually in every room I've ever stayed in there's a Quran, but in this room there isn't one.

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martalena s.

9.7

/10

Reviewed 2 week(s) ago

Got a renovated room. It was clean and easy to find food. Breakfast here was top-notch, with lots of choices and delicious.

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Verified Traveler

8.5

/10

Reviewed 3 week(s) ago

The room is very comfortable, strategic location.

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Accommodation's Reply

19 Sep 2026

Hello Mr. G*t! Thank you for your wonderful review. We are delighted to hear that you enjoyed our room and that our excellent location contributed to your satisfaction. We greatly appreciate your compliments and hope to welcome you back on your next stay. Thank you! General Manager

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M***d

Staycation

8.8

/10

Reviewed 3 week(s) ago

Overall it is good, but the room facilities need maintenance, such as the shower in room 850, and the fruit at breakfast needs to be improved by choosing good fruit that is not hard.

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Accommodation's Reply

22 Sep 2026

Hello M*d! Thank you for sharing your experience and feedback. We are delighted to hear that your overall stay was pleasant. Regarding your suggestion about the shower in room 850, we have checked and confirmed that the facility is in good working order. Our showers have a water flow control mechanism via a button at the bottom. We understand that the use of this feature may not have been communicated properly, so we will continue to improve the information and instructions regarding the use of in-room amenities to provide greater comfort for all guests. For the fruit in the breakfast buffet, we will be paying more attention to selection and presentation to ensure that the quality and texture remain excellent when served to guests. Thank you for taking the time to provide feedback on your stay at The Alts Hotel Palembang. We look forward to welcoming you back on your next visit for an even more comfortable and enjoyable experience. Thank you! General Manager

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B***u

8.5

/10

Reviewed 4 week(s) ago

Good, good, good, good, good, good. I am not the only one who is in this space, but the one I

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Accommodation's Reply

19 Sep 2026

Hi, B***u! Thank you very much for your wonderful feedback! We truly appreciate your kind words and are delighted to know that you had a pleasant experience with us. We look forward to welcoming you back again soon. Cheers! General Manager

r***t

Leisure

9.7

/10

Reviewed 4 week(s) ago

It was great, especially meeting Mr. Endru, who was very helpful even when I was sleepy. Hopefully, everyone can continue to provide even better and better service.

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Accommodation's Reply

09 Sep 2026

Hello Mr./Mr./R*t! Thank you so much for your review and compliments. We are delighted to hear that you had a positive experience, especially the quick and helpful response from Andrew, even though he was sleepy. Your constructive criticism and kind words mean a lot to us. We will continue to strive to improve the quality of our service to ensure all guests have a more comfortable and memorable experience. We hope to welcome you back again and that we can provide even better service. Thank you! General Manager

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D***a

Staycation

8.4

/10

Reviewed 5 week(s) ago

The breakfast area is cramped so you have to wait on a waiting list for breakfast, and the food variety is limited.

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Accommodation's Reply

10 Sep 2026

Hello D*a, Thank you for sharing your experience staying at The Alts Hotel Palembang. We apologize for the inconvenience you experienced during breakfast. During your stay, the hotel was quite busy due to peak season, resulting in full occupancy and crowding in the breakfast area, causing some guests to have to wait for tables. Our team is working diligently to manage the breakfast flow and minimize waiting times. Regarding the menu options, we have forwarded your feedback to the relevant department and will consider improvements for future visits. We hope to welcome you back with an even more comfortable experience. Thank you, General Manager.

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N***b

7.1

/10

Reviewed 5 week(s) ago

The Wi-Fi and television in the room are not very strong.

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yeyen p.

Leisure

10.0

/10

Reviewed 6 week(s) ago

The hotel is comfortable, the staff is friendly, and the food is delicious with a wide variety. We loved staying here, and we'll definitely be back again.

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Accommodation's Reply

22 Aug 2026

Hello Ms. Yeyen P! Thank you for your wonderful review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager

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R***d

Staycation

5.0

/10

Reviewed 7 week(s) ago

My child will be 5 years old in October and already has to pay for breakfast. The room isn't soundproof, like a boarding house; noise can be heard from the side. It's not comfortable for a 4-star hotel.

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Accommodation's Reply

22 Aug 2026

Hello Mr./Ms. R*d, Thank you for sharing your experience. We apologize if anything did not meet your expectations during your stay. Regarding the breakfast charge for children, we understand your concern. According to hotel policy, children over 4 years old are charged for breakfast at the restaurant. We informed the cashier of the children's ages, so the charge was in accordance with hotel policy. We also apologize for the inconvenience caused by the noise from the neighboring room. We understand that peace and quiet are important for a comfortable stay, especially for guests expecting a 4-star hotel experience. We will evaluate your feedback and forward it to the relevant department. Thank you for your comments, as they will help us improve the quality of service and guest comfort at The Alts Hotel Palembang. We hope to welcome you back in the future. Thank you! General Manager

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F***n

Staycation

10.0

/10

Reviewed 7 week(s) ago

The hotel was nice, the breakfast was plentiful and varied. I'll stay here again next time.

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Accommodation's Reply

21 Aug 2026

Hello Mr./Ms. F*n! Thank you for your wonderful review of The Alts Hotel Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Hotel Palembang soon. Thank you! General Manager

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Ahlakul

9.7

/10

Reviewed 7 week(s) ago

It was a pleasant stay at The Alts Palembang. Check-in was handled by Ms. Rindu, who was very friendly and helpful. Breakfast was also welcomed by Ms. Tiara and Mr. Heri. The Alts Hotel is the best.

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Accommodation's Reply

21 Aug 2026

Hello Mr. Alakul! Thank you so much for your positive review! 😊 We are delighted that you enjoyed your stay. We will pass on our thanks to Rindu, Tiara, and Heri. We look forward to seeing you again at The Alts Palembang! Thank you! General Manager

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Putra

Leisure

8.5

/10

Reviewed 7 week(s) ago

Comfortable & strategic hotel for getting around anywhere. The security guard service at the door during check-out is annoying. How come they wipe their noses in front of guests? Isn't there a restroom? Shiiitt... It just makes you in a bad mood. The food is quite good, varied and the same as other star hotels. However, when eating, please ask the security guards & housekeeping in the public area not to wander around the restaurant. If you want to eat, you should just ask in the kitchen, don't join in getting food at the restaurant with other guests. The rest of the facilities are quite good, although I haven't had the chance to try the spa & swimming pool. That's all for the review. Thank you.

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Accommodation's Reply

24 Aug 2026

Hello Ms. Putra H., Thank you for your review and feedback regarding your stay at The Alts Hotel. We are delighted to hear that you enjoyed the excellent location, facilities, and variety of food we offer. Regarding the security guard's service at the entrance, we sincerely apologize that your actions caused you discomfort and prevented you from being properly welcomed. This is certainly not the standard of service and professionalism we expect from all our team members. We also apologize for the inconvenience caused by the security guard and cleaning staff taking food from the buffet directly to eat during breakfast alongside other guests. We understand that this may have created a negative impression on guests. We will immediately assess this feedback and forward it to the relevant department to guide and reinforce standards and etiquette during breakfast. Thank you for your feedback. We consider this a valuable assessment to improve the quality of our service and create a better experience for all our guests in the future. Thank you, General Manager.

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Agung s.

10.0

/10

Reviewed 7 week(s) ago

As for the staff, they're mostly unfriendly. That's the only downside, but everything else is quite impressive.

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Accommodation's Reply

24 Aug 2026

Hello Mr. Agung S., Thank you for taking the time to share your experience staying at The Alts Palembang. We apologize for the unfriendly attitude of our staff. Your feedback is helpful in improving the quality of our service. We hope to welcome you back again with even better service next time. Thank you, General Manager.

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Satrio I.

Staycation

10.0

/10

Reviewed 9 week(s) ago

My stay at The Alts Hotel was very comfortable, with friendly service and delicious food. I'd definitely come back for another staycation.

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Accommodation's Reply

11 Aug 2026

Hello Mr. Satrio Ai! Thank you for your positive review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager

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A***i

Business

10.0

/10

Reviewed 10 week(s) ago

With competitive prices, located in an excellent location close to everywhere, and a good level of cleanliness and friendliness from the staff, Alts is the best hotel choice and worth recommending.

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Accommodation's Reply

30 Jul 2026

Hello A*i! Thank you for your review and feedback. We are delighted to hear that the competitive pricing, excellent location, cleanliness, and friendly staff made your stay enjoyable. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Alts Hotel next time. Thank you! General Manager

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NOVENSAPUTRA

10.0

/10

Reviewed 10 week(s) ago

The food at The Alts Hotel is delicious, varied, and the staff is incredibly friendly and welcoming. I highly recommend staying here.

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Accommodation's Reply

11 Aug 2026

Hello Ms. Novensaputra! Thank you for your positive review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.