Overall Ratings & Reviews The ONE Legian

Traveloka (8,720)
Other sources (993)
8.5
Very Good
From 8,720 reviews
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Cleanliness

8.7

Room Comfort

8.5

Meal

8.3

Location

8.9

Service and Facilites

8.5

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Traveler Reviews The ONE Legian

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Customer reviews
D***a
icon-origin-TRAVELOKA
7.0
/10
Reviewed 6 day(s) ago
We planned to stay here for three nights. We drove our own car from Jakarta to Bali. As soon as we arrived at the basement parking lot, the security guard was unfriendly and immediately asked, "What are you doing here?" Oh no, if you ask me that without any manners, I'm just plain lazy. Domestic tourists nowadays are already reluctant to go to Bali if they encounter unfriendly security and front desk staff. Overall, this hotel's main advantage is its location, standard rooms, standard service...wet, oily floors, and smelly toilets. The only good thing was the breakfast, and even then, the egg stall was slow...the food was mediocre. In the end, we only stayed one night. We continued on to the Nusa Dua Hotel, and Jimbaran was still better.
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Accommodation's Reply
23 Dec 2025
Good morning, esteemed guest. Thank you for taking the time to share your experience. We apologize for any inconvenience you experienced upon arrival, particularly regarding the attitude of the security guard in the underground parking area. The unfriendly welcome was not up to the standard of service we expect, especially for Thai guests traveling with their families. This feedback is important and will be addressed immediately by seeking further guidance from the relevant team. We are also saddened by the cleanliness issues you encountered, such as the greasy floor and odor in the bathroom. These did not clearly reflect our standards, and we will conduct a reassessment with the housekeeping team to thoroughly review the quality. Regarding breakfast, we appreciate your compliments but apologize for the long queue at the egg station and the limited menu options. We will forward this feedback to the Food and Beverage team to improve service and menu variety. We understand your decision to move on to another hotel and regret that your stay was unsatisfactory. If you would give us the opportunity to welcome you back, we hope to welcome you with even better service. Stay Young, The One Legian
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T***R
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The room is not soundproof, it could be from outside or from the next room.
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1 people find it helpful
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Islamuddin A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
Lago holiday room is small and not soundproof
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Islamuddin A.
icon-Leisure
Leisure
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8.7
/10
Reviewed 2 week(s) ago
On holiday and staying at The One Legian, the food is more varied, the room is not soundproof.
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Islamuddin A.
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Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
While on holiday in Bali, the room is not soundproof
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d***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is really great. Easy access everywhere. All the staff from front security to FO and HK are very friendly and helpful. Next time I go to Bali, I have to come back. It's just a shame the wifi is slow 😅. All super good
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Accommodation's Reply
09 Dec 2025
Good morning d*h, Thank you very much for sharing your wonderful experience with us. We are delighted to know that our easily accessible location and the friendliness of everyone from the security guards, receptionists to the housekeeping made your experience even more comfortable and memorable. It means a lot to us to have you come back to stay with us again when you visit Bali. Regarding the slow Wi-Fi connection issue, we apologize for the inconvenience. We highly appreciate your feedback and we will work on it as soon as possible to make your next stay even smoother. Stay Young, The one legian
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Ayus P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Access in the middle of Legian, the rooms are very clean and very comfortable for families
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1 people find it helpful
Accommodation's Reply
09 Dec 2025
Good morning Ayus P. Thank you for sharing your experience with us. We are pleased to know that our location in the heart of Legian makes transportation convenient during your stay. It means a lot to us that our rooms are clean and comfortable for families. We appreciate your trust and we look forward to welcoming you and your family back again on your next visit to Bali. Stay Young, The One Legian
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misrani
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the rooms are clean and cool.
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Accommodation's Reply
01 Dec 2025
Dear Morning Spirit Misrani, Thank you for sharing your experience with us. We are glad to know that the friendly service from our team and the comfort of our clean and cool rooms made a lasting impression on you. We look forward to welcoming you back soon for an even more enjoyable experience at The One Legian. Awet Muda, The One Legian
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misrani
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10.0
/10
Reviewed 4 week(s) ago
Friendly, easy access to everywhere, cool rooms.
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Accommodation's Reply
01 Dec 2025
Dear Morning Spirit Misrani, Thank you so much for sharing your review. We are glad to know that our friendly service, convenient location, easy access to places and the comfort of our cool rooms made your stay more enjoyable. We look forward to welcoming you back to The One Legian soon. Awet Muda, The One Legian
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n***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff is responsive and the food is delicious
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1 people find it helpful
Accommodation's Reply
28 Nov 2025
Good morning n*n Thank you for sharing your review! We are pleased to know that our team's prompt service and the food we served made your stay even more memorable. We sincerely appreciate your support and look forward to welcoming you back again for another comfortable and satisfying experience on your next visit! Awet Muda, The One Legian
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D***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly staff, strategic location, clean rooms.
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Accommodation's Reply
26 Nov 2025
Good morning D*i, thank you so much for taking the time to share your experience with us. We are glad you were impressed with our friendly staff, convenient location, and clean room, which made your stay even more pleasant. We appreciate your kind review and hope to welcome you back on your next trip to Bali. See you at The One Legian! Awet Muda, The One Legian
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I***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Everything was wonderful here—the room, the atmosphere, and the kindness of the staff. I was truly happy and felt so good during my stay. This place made me feel at peace and comfortable, just like home. I’ll always remember my time here with a smile.” ❤️😍❣️
3 people find it helpful
Accommodation's Reply
14 Nov 2025
Morning Spirit I***n, Thank you so much for sharing such a heartwarming review. We’re truly delighted to know that your room, the atmosphere, and the kindness of our team made your stay feel peaceful and comforting just like home. Hearing that you left with a happy heart and beautiful memories means the world to us. Moments like these are exactly what we hope every guest experiences. We can’t wait to welcome you back whenever you’re ready for another stay that feels just as warm and memorable.
W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Always comfortable here.. and always come back here
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Accommodation's Reply
13 Nov 2025
Morning Spirit W*i Thank you very much for your warm review! We are glad that every time you stay at The One Legian, you feel comfortable and look forward to your return. Your support and trust means a lot to us. We look forward to welcoming you back again and providing you with an even more memorable stay experience each time you stay. Awet Muda, The One Legian
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Y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The location is good for walking around in the center of Legian, near Mevui too. Near the minimart, it's just a shame the room is not very soundproof. The room next to the Indian guy was really loud at 11 pm.
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Accommodation's Reply
11 Nov 2025
Good morning Y*i, Thank you for sharing your experience. We are delighted to hear that you enjoyed our excellent location in the heart of Legian, close to many restaurants and minimarts. We apologize for any inconvenience caused by the noise from the adjacent room. Your comments on the soundproofing are highly appreciated and we will take them into consideration to improve our guests' comfort. We look forward to welcoming you back and providing you with an even more peaceful stay on your next visit. Stay Young, The one legian
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a***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Good location, complete breakfast, for that price it's appropriate
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Accommodation's Reply
11 Nov 2025
Good morning, Thank you for sharing your experience! We are glad you enjoyed our convenient location and comprehensive breakfast, and we are glad you felt the price was right for your stay. We look forward to welcoming you back for an equally memorable experience at The One Legian. Awet Muda, The One Legian
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munik h.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The rooms are spacious and clean, with smart TVs and fast-cooling air conditioning. The bathtub is spacious, access to everything is close, and security is tight.
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1 people find it helpful
Accommodation's Reply
11 Nov 2025
Morning Spirit, Thank you so much for sharing your experience! We are glad you enjoyed our spacious and clean room, smart TV, fast cooling air conditioning and comfortable bathtub. We are also glad to know that the great location and tight security system made you feel safe throughout your stay. We look forward to welcoming you back for an equally wonderful experience or even better, on your next visit. Awet Muda, The One Legian
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N***l
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
This hotel is nice. The front office staff was very helpful with check-in. The check-in process was fast. However, the soundproofing of the rooms is lacking. Everyone passing by is clearly audible. And the security is not very friendly. We passed by without being greeted, while only foreigners who were not hotel guests passed by were immediately greeted. Here, we are positioned as guests, so we apply the 3S, even though we are local.
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3 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Spirit N*l, Thank you for sharing your experience at The One Legian. We were very pleased with the prompt and courteous response of our front desk staff upon check-in. We also appreciate your comments regarding the soundproofing in the room and communication with our security team. We apologize for any inconvenience this may have caused. Our entire team appreciates your feedback and is committed to providing a comfortable stay for all our guests, both Thai and international. We look forward to welcoming you back to The One Legian in the future. Thank you for your continued support of The One Legian.
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h***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
A strategically located hotel with a comfortable atmosphere, right in the heart of Legian Street. It's the perfect base for a Bali vacation.
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2 people find it helpful
Accommodation's Reply
28 Oct 2025
Good morning h*n, Thank you for sharing your experience with us! We are so glad that our excellent location in the heart of Jalan Legian and our cozy atmosphere made an impression on your Bali vacation. We are so glad that we were the perfect stopover for your trip. We look forward to welcoming you back again in the future for an exciting and memorable experience at The One Legian! Have a great rest of your day at The One Legian.
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Kusuma L.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
when I stayed overnight, my goal was to rest, when I was going to rest, next door was very noisy until 2 am, a group of children of in××a descent were screaming and laughing until morning, really annoying....
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Accommodation's Reply
21 Oct 2025
Good morning, Kusuma. Thank you for taking the time to share your experience with us. We are very sorry to hear that your stay was disturbed by the noise from other guests. This was definitely not the experience we expected during our stay at The One Legian. We have passed your feedback to the relevant team so that they can improve the care and maintenance of the hotel to make it more comfortable and pleasant, especially at night. We appreciate your understanding and look forward to welcoming you back for an even more peaceful and pleasant experience on your next visit. Avet Muda, The One Legian
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The room was clean... Spacious. The air conditioning was super cold. Access to the hotel area was easy and convenient.
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1 people find it helpful
Accommodation's Reply
08 Oct 2025
Good morning A*i, Thank you for sharing your wonderful stay with us. We're thrilled to hear that you enjoyed the clean and spacious room and the super cool air conditioning to accompany your rest. We're also pleased to know that access to the hotel area was easy and comfortable. See you again at The One Legian for your next exciting stay in Bali! Stay Young, The One Legian
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Number of reviews per page
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