Royal Hotel & Villa Batu

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Overall Ratings & Reviews Royal Hotel & Villa Batu

Traveloka (3,666)
Other sources (19)
8.4
Very Good
From 3,666 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.5

People often mention about Royal Hotel & Villa Batu
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Family Friendly (94)
Ambiance (92)
Staff Friendliness (89)
Hotel Area (87)
Surroundings (84)
Distance to City Center (83)
Room Space (82)
Bedroom (82)
Accessibility (80)
Variety (75)
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Traveler Reviews Royal Hotel & Villa Batu

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Customer reviews
K***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 3 day(s) ago
Friendly hotel staff, clean hotel, and complete facilities.
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Accommodation's Reply
20 Aug 2026
Dear Ms. Ke*a, Greetings from Royal Battu Hotel & Villas. Thank you so much for choosing Royal Battu Hotel & Villas and for your high rating. We are delighted that you enjoyed your stay. Your compliments are a great encouragement to all our staff, and we will continue to strive to provide the highest quality service and experience. Your satisfaction is always our top priority. We hope to welcome you and your family back to Royal Battu Hotel & Villas again. Thank you, Berta, Ecommerce and Reservations Department
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d***a
icon-Staycation
Staycation
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7.2
/10
Reviewed 6 week(s) ago
Saturday nights are very noisy, making it uncomfortable to rest. Sunday mornings are also very noisy, with the sounds of people exercising and exercising.
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Accommodation's Reply
16 Jul 2026
Dear Valued Guest, This is Royal Batu Hotel & Villas. Thank you very much for choosing Royal Batu Hotel & Villas and for your positive review. We are delighted that you enjoyed your stay. Your compliments are a great encouragement to all our staff, and we will continue to strive to provide high-quality service and experiences. Your satisfaction is our top priority. We sincerely apologize for any inconvenience caused by noise in the hotel. We will forward your feedback to management for future improvements. We hope to welcome you and your family back to Royal Batu Hotel & Villas again. Thank you again! Sincerely, Berta (E-commerce and Reservations)
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Indra P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Child-friendly environment.
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Accommodation's Reply
14 Jul 2026
Dear Ms. Indra P., This is a message from Royal Batu Hotel & Villas. Thank you very much for choosing Royal Batu Hotel & Villas and for giving us such a high rating. We are delighted that you enjoyed your stay. Your valuable feedback is a great encouragement to all our staff, and we will continue to strive to provide high-quality service and experiences. Your satisfaction is always our top priority. We hope to welcome you and your family back to Royal Batu Hotel & Villas again. Thank you once again. Sincerely, Berta (E-commerce and Reservations)
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Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
This hotel is nice, the atmosphere is good, the view is nice, the pool is also comfortable for children and there are satays in the pool yard (during the visit there were several food stands) in the poolside area.. This hotel is the best.
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Accommodation's Reply
07 Jul 2026
Dear Valued Guest, This is Royal Batu Hotel & Villas. Thank you so much for choosing Royal Batu Hotel & Villas and for writing such a wonderful review. We are delighted that you enjoyed your stay. Your valuable feedback is a great encouragement to all our staff, and we will continue to strive to provide you with the highest quality service and experience. Your satisfaction is our top priority. We hope to welcome you and your family back to Royal Batu Hotel & Villas again. Thank you once again. Sincerely, Berta (E-commerce and Reservations)
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Susan T. D.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
A comfortable hotel. Clean and close to the center of town. Friendly staff, courteous and helpful.
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Accommodation's Reply
07 Jul 2026
Dear Susan T.D., Greetings from Royal Batu Hotel & Villas. Thank you so much for choosing Royal Batu Hotel & Villas and for your wonderful review. We are delighted that you enjoyed your stay with us. Your valuable feedback is a great encouragement to all our staff and motivates us to continue striving to maintain the highest standards of service and quality. Your satisfaction is our top priority. We sincerely hope to welcome you and your family back to Royal Batu Hotel & Villas again. Thank you once again. Sincerely, Berta (E-commerce and Reservations)
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mario a.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
A comfortable hotel for families
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Accommodation's Reply
08 Jul 2026
Dear Mr. Mario A., Greetings from Royal Batu Hotel & Villas. Thank you so much for your stay and your wonderful review. We are delighted that you enjoyed your stay at our hotel. Your valuable feedback is a great encouragement to all our staff, and we will continue to strive to provide high-quality service and experiences in the future. Your satisfaction is our top priority. We hope to welcome you back again. Thank you very much. Sincerely, Berta (E-commerce and Reservations)
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AGUSTIAR
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
If you're visiting Batu, Malang, this villa and hotel is highly recommended. The views are stunning, and the location is strategic, close to the town square and shopping centers.
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Accommodation's Reply
03 Jul 2026
Dear Augustia, Greetings from Royal Batu Hotel & Villas. Thank you so much for your stay and for sharing such a wonderful review. We are delighted that you enjoyed your stay at our hotel. Your valuable feedback is a great encouragement to all our staff, and we will continue to strive to provide high-quality service and experiences in the future. Your satisfaction is our top priority. We sincerely hope to welcome you and your family back to Royal Batu Hotel & Villas again. Thank you once again. Sincerely, Berta (Email and Reservations Department)
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Moch E. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's absolutely fantastic. The service is excellent and incredibly friendly. The cleanliness is also truly maintained and guaranteed. The atmosphere is pleasant, the food is delicious, the best ⭐️⭐️⭐️⭐️⭐️
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Accommodation's Reply
02 Jul 2026
Dear Mr./Ms. Moji E.W., Greetings from Royal Battu Hotel & Villas. Thank you very much for choosing Royal Battu Hotel & Villas and for writing such a wonderful review. We are delighted that you enjoyed your stay. Your valuable feedback is a great encouragement to all our staff, and we will continue to strive to provide you with the highest quality service and experience. Your satisfaction is our top priority. We hope to welcome you back again. Thank you very much. Sincerely, Berta (E-commerce and Reservations)
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iqbal d.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Nice experience, unfortunately I only stayed there one night.
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Accommodation's Reply
30 Jun 2026
Dear Ms./Mrs. Iqbal Dhi, Greetings from Royal Batu Hotel & Villas. Thank you very much for choosing Royal Batu Hotel & Villas and for your high rating. We are delighted to hear that you enjoyed your stay. Your valuable feedback is a great encouragement to all our staff, and we will continue to strive to provide high-quality service and experiences. Your satisfaction is always our top priority. We hope to welcome you back again. Thank you very much. Sincerely, Berta (E-commerce and Reservations)
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Juangga n.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The hotel staff was very friendly. The room was clean and had an extra bed at no extra cost. Only here can we find that. And I requested a nice view, and I got it. I'll be back again.
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Accommodation's Reply
29 Jun 2026
Dear Ms. Juanga, Greetings from Royal Batu Hotel & Villas. Thank you so much for choosing Royal Batu Hotel & Villas and for sharing your valuable feedback. We are delighted to hear that you enjoyed your stay. Your valuable comments are a great encouragement to all our staff, and we will continue to strive to provide high-quality service and experiences. Your satisfaction is our top priority. We sincerely hope to welcome you and your family back to Royal Batu Hotel & Villas again. Thank you once again. Sincerely, Berta (E-commerce and Reservations Department)
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g***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Suitable for vacationing with a partner, clean rooms, clean hotel environment, calm atmosphere, delicious food.
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Accommodation's Reply
27 Jun 2026
Dear Valued Guest, Royal Batu Hotel & Villas would like to express our deepest gratitude for choosing Royal Batu Hotel & Villas and for your high rating. We are delighted that you enjoyed your stay. Your compliments are a great encouragement to all our staff and will motivate us to continue striving for the highest quality service and products. Your satisfaction is our top priority. We hope to welcome you and your family back to Royal Batu Hotel & Villas again. Thank you once again. Berta (E-commerce and Reservations)
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F***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The hotel is really comfortable, guys, the pool is spacious, there's live music on Saturday nights, it's really satisfying.
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Accommodation's Reply
24 Jun 2026
Dear Mr./Ms. F*h, This is Royal Batu Hotel & Villas. Thank you very much for choosing Royal Batu Hotel & Villas and for writing such a wonderful review. We are delighted that you enjoyed your stay. Your compliments are a great encouragement to all our staff, and we will continue to strive to provide high-quality service and experiences. Your satisfaction is our top priority. We hope to welcome you back again. Thank you very much. Sincerely, Berta (E-commerce and Reservations)
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elvi m.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very happy with the friendliness of the staff and the excellent security.
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Accommodation's Reply
18 Jun 2026
Dear Ms. Elvy M., Greetings from Royal Batu Hotel & Villas. Thank you so much for choosing Royal Batu Hotel & Villas and for taking the time to write such a positive review. We are delighted that you enjoyed your stay. Your valuable feedback is a great encouragement to all our staff, and we will continue to strive to provide high-quality service and experiences in the future. Your satisfaction is always our top priority. We apologize for any inconvenience you experienced regarding the breakfast. We will forward your feedback to management and use it to improve our services in the future. We hope to welcome you and your family back to Royal Batu Hotel & Villas again. Thank you very much. Sincerely, Berta (E-commerce and Reservations)
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Riva R. H.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
From the front, this hotel looks modern. However, upon entering the room, the ambiance is vintage. The executive room only has one air conditioner, located in the living room. As a result, during our three-day stay, we felt hot while sleeping, even though Batu was indeed hot. At a rate of 1.3 million rupiah per night, it's a shame that our sleep was disturbed by the heat. The television provided is also not a smart TV. However, when we complained, the television was immediately replaced. The staff responded quickly and promptly. Even when our child spilled ice cream on the bed, the report was handled promptly via WhatsApp. The staff were very friendly and helpful. However, the hotel still needs some improvements, especially for those who are used to staying in hotels with full facilities. For a four-star hotel, the food prices are quite affordable. However, not all lunch menu items at the cafe are available. This wasn't a major issue for us. The swimming pool is large, spacious, and clean. We found crumbs on the sofa in our room, so we asked for it to be cleaned again. Otherwise, there were no issues. The parking area is spacious and the garden is beautiful. Thank you.
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Accommodation's Reply
26 May 2026
Dear Ms. Riva R.H., Greetings from Royal Batu Hotel & Villas. Thank you so much for choosing Royal Batu Hotel & Villas and for your wonderful review. We are delighted that you enjoyed your stay. Your valuable feedback is a great encouragement to all our staff, and we will continue to strive to provide high-quality service and experiences. Your satisfaction is our top priority. We sincerely hope to welcome you and your family back to Royal Batu Hotel & Villas again. Thank you once again. Sincerely, Berta (E-commerce and Reservations)
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Riva R. H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
I typed the refund request two days before. The refund wasn't available at the beginning of the order, even though it stated it was available. I ended up losing 400,000 Rupiah.
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Accommodation's Reply
26 May 2026
Dear Ms. Riva R.H., Greetings from Royal Batu Hotel & Villas. Thank you so much for choosing Royal Batu Hotel & Villas and for your wonderful review. We are delighted that you enjoyed your stay. Your valuable feedback is a great encouragement to all our staff, and we will continue to strive to provide high-quality service and experiences. Your satisfaction is our top priority. We sincerely hope to welcome you and your family back to Royal Batu Hotel & Villas again. Thank you once again. Sincerely, Berta (E-commerce and Reservations)
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N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
We've been subscribing here, and everything is great. We'll be back next time. Thanks, Royal 🙏
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Accommodation's Reply
29 May 2026
Dear Mr./Ms. N*i, Greetings from Royal Batu Hotel & Villas. Thank you so much for choosing Royal Batu Hotel & Villas and for taking the time to write such a positive review. We are delighted that you enjoyed your stay. Your valuable feedback is a great encouragement to all our staff, and we will continue to strive to provide you with the highest quality service and experience. Your satisfaction is our top priority. We hope to welcome you back again. Thank you very much. Sincerely, Berta (E-commerce and Reservations)
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T***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Awesome, really good. Definitely worth it.
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Accommodation's Reply
26 May 2026
Dear Ty, We extend our warmest greetings from all of us at Royal Batu Hotel & Villas. Thank you so much for choosing to stay with us and for your kind review. We are delighted to hear that you had a comfortable stay with us. Your valuable feedback is a great encouragement to all of us and will motivate us to continue providing the highest quality service and experiences. Your satisfaction is always our top priority. We look forward to welcoming you back again. Thank you. Berta (E-commerce & Reservations)
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E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
It's a really nice place and clean. The staff are also very friendly.
1 people find it helpful
Accommodation's Reply
08 May 2026
Dear Mr./Mrs. E***y Warmest Greetings from Royal Hotel & Villa Batu On behalf of management, we would like to thank you for your willingness to choose Royal Hotel & Villa Batu during your visit in Batu. Thank you very much for taking your time to share your scoring about our hotel. We are so glad that you enjoyed your stay with us. It's our priority to make sure all of our guests feel fully satisfy and happy while staying with us. Thank you again for sharing your experience with all travelers. We really hope to meet and serve you and Family again in the near future. Hospitality regards, Bertha E-commerce & Reservation
S***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 15 week(s) ago
The sheets are a bit yellow, it looks like they've been washed and reused for a long time, they should be replaced with new ones.
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Accommodation's Reply
08 May 2026
Dear Mr./Ms. S*o, Greetings from Royal Batu Hotel & Villas. Thank you very much for choosing to stay at Royal Batu Hotel & Villas and for your valuable feedback. We are delighted that you enjoyed your stay. Your valuable feedback is a great encouragement to all our staff and motivates us to further improve the quality of our service. Your satisfaction is always our top priority. We apologize for any inconvenience you experienced during your stay. We hope to welcome you back again. Thank you very much. Berta (E-commerce and Reservations)
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Eddy W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
A very enjoyable staycation with the family. The hotel is older but still very nice. Friendly service, complete amenities, a comfortable environment, and delicious food. I'd definitely recommend it again for my next vacation.
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Number of reviews per page
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