Dear Sir/Madam
Thank you for taking the time to share your feedback regarding your experience at Quest Hotel Kuta. We truly appreciate your positive comments about the friendliness of our staff.
However, we sincerely apologize for the inconvenience you experienced at the restaurant, particularly regarding the omelet service on Sunday. The extended waiting time you encountered, which eventually led you to leave the restaurant, is certainly not in line with our service standards. We deeply regret this situation, especially if the service appeared inconsistent compared to other guests.
Please be assured that your feedback has been shared with our culinary and restaurant team for immediate review and corrective action, to ensure fair, attentive, and efficient service for all guests moving forward.
We value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with a much better experience in the future at Quest Hotel Kuta.
Kind regards
Quest Hotel Kuta