Overall Ratings & Reviews The Axana Hotel

Traveloka (6,937)
Other sources (32)
8.2
Very Good
From 6,937 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.0

Meal

8.0

Location

8.4

Service and Facilites

8.0

People often mention about The Axana Hotel
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Distance to City Center (139)
Ambiance (139)
Staff Friendliness (129)
Bedroom (121)
Accessibility (115)
Hotel Area (105)
Room Space (103)
Bathroom (101)
Surroundings (98)
Check-in/out Time (84)
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Traveler Reviews The Axana Hotel

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Customer reviews
A***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 6 day(s) ago
Love the pool on the top floor, you can see Padang City.
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A***a
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Business
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10.0
/10
Reviewed 6 day(s) ago
Comfortable and clean room, I like it.
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Verified Traveler
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Business
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8.5
/10
Reviewed 1 week(s) ago
The water in the toilet smelled a bit rusty and the sound of vehicles from outside was too audible into the room, which really disturbed my rest time.
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D***a
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9.4
/10
Reviewed 1 week(s) ago
Very cool, clean environment, the employees are also friendly.
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1 people find it helpful
Y***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
The hotel staff was friendly, and if there was one glitch, such as a problem with the room key, it was immediately resolved. The hotel room was nice, spacious, and perfect for a family atmosphere.
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T***o
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Staycation
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9.4
/10
Reviewed 2 week(s) ago
Hotel guests paying for parking is a bit odd, otherwise it's okay.
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H***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Overall okay, will be improved again.
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1 people find it helpful
D***a
icon-origin-TRAVELOKA
6.2
/10
Reviewed 2 week(s) ago
A bit disappointed staying here, got a room that wasn't clean, there were cockroaches, the flush didn't work, the walls had a lot of stains.
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Accommodation's Reply
12 Oct 2026
Dear Valued Guest, Thank you for choosing Aksana Padang Hotel as your accommodation and for your feedback and rating during your stay. We apologize for any inconvenience you experienced regarding the cleanliness of your room, the improper use of the bathroom, and the condition of the walls. Your feedback is our top priority for immediate evaluation and improvement to maintain the quality of our rooms and guest comfort. We look forward to welcoming you and your family back to Aksana Padang Hotel for a better experience in the future. Sincerely, Hendra Utma, Front Office Manager
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Qori L.
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8.5
/10
Reviewed 3 week(s) ago
This was my first time bringing my in-laws to stay at a hotel. They were thrilled. They said the food was delicious and the staff was friendly. Thank God, I want to stay here again because I forgot to enjoy the facilities.
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Accommodation's Reply
12 Oct 2026
Dear Ms./Mrs. Qori from Axana Padang Hotel, Thank you for choosing Axana Padang Hotel as your accommodation and for your review and rating during your stay. We are delighted to hear that your family enjoyed the food and the friendly service from our staff. We hope to welcome you and your family back to Axana Padang Hotel again for an even better experience. Sincerely, Hendra Utama, Front Office Manager
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M***d
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8.5
/10
Reviewed 3 week(s) ago
The staff were very friendly and helpful with the check-in process.
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Accommodation's Reply
12 Oct 2026
Warm greetings from Aksana Padang Hotel. Dear valued guest, thank you for choosing Aksana Padang Hotel and for leaving such a valuable review during your stay. We are delighted to hear that you were satisfied with the kindness of our staff and the smooth check-in process. We look forward to seeing you and your family again at Aksana Padang Hotel and providing you with a wonderful experience. Thank you. Sincerely, Hendra Utama, Head of Front Desk
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Muhamad Z.
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8.8
/10
Reviewed 3 week(s) ago
For 500 thousand rupiah per room, you don't get any food. Very disappointing.
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2 people find it helpful
Accommodation's Reply
10 Oct 2026
Dear Mr./Mrs. Muhammad See, from Aksana Padang Hotel, Thank you for choosing Aksana Padang Hotel as your accommodation and for your review and rating during your stay. We understand that the facilities provided should be commensurate with the price paid. We will use this feedback to improve the quality of our service and guest comfort. We look forward to welcoming you and your family back to Aksana Padang Hotel for an even better experience. Sincerely, Hendra Utma, Front Office Manager
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Muhamad Z.
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8.8
/10
Reviewed 3 week(s) ago
For the price of 1 room, it's almost 500 thousand, you can't eat, it's a bit like that.
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Accommodation's Reply
10 Oct 2026
Greetings from Hotel Al Aksana Badon. Mr./Ms. Mohammed Z, thank you very much for staying at Hotel Al Aksana Badon and for providing us with your valuable feedback and evaluation. We deeply appreciate your feedback. We understand that the hotel's facilities and services must be commensurate with the price of your stay. Your feedback is extremely important in improving the quality of our services and your stay experience. We look forward to welcoming you and your family back to Hotel Al Aksana Badon and providing you with an even more satisfying stay. Thank you. Hendra Utama, Head of Front Office
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A***i
icon-origin-TRAVELOKA
7.1
/10
Reviewed 3 week(s) ago
Parking is free, but you might lose your helmet. Try monitoring your guests' belongings better.
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Accommodation's Reply
10 Oct 2026
Dear Valued Guests, From Aksana Padang Hotel: Thank you for choosing Aksana Padang Hotel as your accommodation and for your feedback and rating during your stay. We apologize for the inconvenience regarding the lost helmet in the parking area. This feedback will be taken into consideration to improve security measures in the parking area for the convenience and safety of all our guests. We look forward to welcoming you and your family back to Aksana Padang Hotel for a better experience in the future. Sincerely, Hendra Utma, Front Office Manager
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F***a
icon-Business
Business
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7.9
/10
Reviewed 3 week(s) ago
The room leaked when it rained, the door lock from the inside was broken, and the TV didn't work (positive thinking) because of the rain. Other than that, there were no problems.
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Accommodation's Reply
08 Oct 2026
Dear Valued Guest, From Aksana Padang Hotel: Thank you for choosing Aksana Padang Hotel as your accommodation and for your feedback and rating during your stay. We apologize for the issues you experienced, such as the problems with your room and television. We understand that such situations may cause inconvenience, but these are issues that we will consider and resolve immediately. Furthermore, we are pleased to hear that no other problems occurred during your stay. We hope to welcome you and your family back to Aksana Padang Hotel for a better experience in the future. Sincerely, Hendra Utma, Front Office Manager
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T***I
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The staff were very nice and friendly, only the parking area should be improved, especially about smell and cleanliness. It was a very good hotel before, but now it feels like it has less maintenance. I was upgraded to the deluxe room and it was really nice and comfortable.
2 people find it helpful
Accommodation's Reply
08 Oct 2026
Warm regards from The Axana Hotel Padang Dear Guest, thank you for choosing The Axana Hotel Padang for your stay and for the near-perfect review and rating you provided. We are delighted to hear that you found your room comfortable and enjoyed the friendly service provided by our team. We sincerely apologize for the issues regarding the parking area, particularly concerning cleanliness. We have taken your feedback seriously and will immediately evaluate and address this matter to ensure the quality and comfort of our hotel are maintained. We look forward to welcoming you and your family back to The Axana Hotel Padang for an even better experience. Warm regards, Hendra Utama Front Office Manager
Alex M.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The service is good.. the food is delicious
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Accommodation's Reply
08 Oct 2026
Dear Mr. Alex M. from Aksana Padang Hotel, Thank you for choosing Aksana Padang Hotel as your accommodation and for the excellent review and rating we received during your stay. We are delighted that you were impressed with our service and food. We hope to welcome you and your family back to Aksana Padang Hotel for an even better experience in the future. Sincerely, Hendra Utma, Front Office Manager
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D***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
I really like the rooftop. The pool is clean, I like it. As for the room, maybe because I took the lowest priced room at that time, it was very simple. The wallpaper was peeling, the dacron pillows were coming out, the shower didn't work. All the furniture seemed to be old. Maybe it was just that room. This happened to be my first experience at Axana, and they didn't show me to my room, so I got lost. I don't have any photos of the room because they just weren't that appealing. But that's okay, you get what you pay for. It's called a review, and thank you for all the service.
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1 people find it helpful
Accommodation's Reply
08 Oct 2026
Dear Valued Guest, Thank you for choosing Aksana Padang Hotel as your accommodation and for your feedback and ratings during your stay. We are pleased to hear that you enjoyed our rooftop terrace and clean swimming pool. We apologize for any inconvenience related to the condition of your room, unsuitable amenities, and your experience upon arrival. Your feedback will be invaluable in our future improvements. We look forward to welcoming you and your family back to Aksana Padang Hotel for a better experience in the future. Sincerely, Hendra Utma, Front Office Manager
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D***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The place is comfortable, the hotel facilities are complete, there is a gym and swimming pool.
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1 people find it helpful
Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you for choosing Aksana Padang Hotel as your accommodation and for your excellent review and rating during your stay. We are delighted to hear that our facilities, such as the fitness center and swimming pool, enhanced your stay. We look forward to welcoming you and your family back to Aksana Padang Hotel for an even better experience. Sincerely, Hendra Utma, Front Office Manager
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The location is close to several famous food stalls.
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, From Aksana Padang Hotel: Thank you for choosing Aksana Padang Hotel as your accommodation and for your review and rating during your stay. We are pleased that our excellent location and proximity to a variety of restaurants provided you with convenience during your stay. We look forward to welcoming you and your family back to Aksana Padang Hotel for an even better experience. Sincerely, Hendra Utma, Front Office Manager
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F***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Fast check-in, friendly staff, good service, and a fully equipped room. No issues. 👌
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, From Aksana Padang Hotel: Thank you for choosing Aksana Padang Hotel as your accommodation and for the excellent review and rating you received during your stay. We are delighted to hear that the check-in process was quick, the service and friendliness of our staff were impressive, and the room amenities met your needs. We look forward to welcoming you and your family back to Aksana Padang Hotel for an even better experience. Sincerely, Hendra Utma, Front Office Manager
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Number of reviews per page
20
40