How many rooms are available at The Axana Hotel?

The Axana Hotel has 139 rooms in total.

Does The Axana Hotel provide parking?

Yes, The Axana Hotel provides parking. Please confirm details directly with the hotel.

Does The Axana Hotel have a swimming pool?

Yes, a swimming pool is available at The Axana Hotel.

What do past guests say about The Axana Hotel?

The Axana Hotel is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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The Axana Hotel

Name: The Axana Hotel
Address: Jln. Bundo Kandung No.14-16, Padang Barat, Padang, Sumatera Barat, Indonesia, 25119, Jln. Bundo Kandung No.14-16, Sumatera Barat, 25119, Indonesia
Rating: 8.1

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8.1

/10

Very Good

6,968 reviews

What Guests Say About Their Stay

Qori L.

8.5

/ 10

This was my first time bringing my in-laws to stay at a hotel. They were thrilled. They said the food was delicious and the staff was friendly. Thank God, I want to stay here again because I forgot to enjoy the facilities.

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Santaria G.

8.5

/ 10

The hotel staff is very friendly, the facilities are pleasant, the food is delicious and varied.

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AT NURMASNI

10.0

/ 10

The staff is very friendly, and the rooms are clean. I've stayed here twice. It will be my favorite hotel every time I visit Padang.

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Verified Traveler

10.0

/ 10

The accommodation is very comfortable. The rooms are clean. The lobby is spacious. The staff are friendly. Basically, every time I go to Padang, I stay at Axana.

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Jane

9.7

/ 10

I had the most pleasant stay here. The bedroom is pretty big, the bed is comfortable, the bathroom is huge, I had the main street view. What I love most about this hotel is that it has a mini fridge. The check in process was pretty fast, less than two minutes. Before you want to check in, make sure you have 200.000 IDR with you for the deposit. But, don't worry! There's an ATM (BCA) next to the hotel. The location is very strategic. It's easy to get to some places, like bars, traditional market, supermarkets, the beach, and restaurants. I didn't get to try the food and the drink at the bar. Apparently, they're pretty expensive and you need to pay 21% additional fee for tax. The thing that I think needs to be improved is the TV. The quality of the TV is pretty bad. Looks like it's full of ants. But, I am okay with that. Who watches TV nowadays anyway? Also, the wifi is pretty slow. Overall, I would give this hotel a rate of 9 out of 10. Definitely will stay here again in the future.

In the Area

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Jln. Bundo Kandung No.14-16, Padang Barat, Padang, Sumatera Barat, Indonesia, 25119

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

The Axana Hotel is a hotel is located at West Padang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around The Axana Hotel

Jln. Bundo Kandung No.14-16, Padang Barat, Padang, Sumatera Barat, Indonesia, 25119

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Discover More About The Axana Hotel

Location
The Axana Hotel is a hotel is located at West Padang.

About The Axana Hotel

From business event to corporate gathering, The Axana Hotel provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at The Axana Hotel, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Axana Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Get precious and unforgettable moment during your stay at The Axana Hotel.

All facilities in The Axana Hotel

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Family-friendly Facilities

Children pool

Food and Drinks

A la carte breakfast
Bar
Nightclub
Poolside bar
Pub

Transportation

Car rental
Valet parking

General

AC
Family room
Swimming pool

Business Facilities

Business center
Meeting facilities

Nearby Facilities

ATM/Banking

Sports and Recreations

Billiard

Things to Do

Garden
Hot tub
Karaoke
Massage
Outdoor pool
Sauna
Spa
Sauna
Poolside bar

Connectivity

Free WiFi

Public Facilities

Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Shuttle Service

Airport transfer (surcharge)
Airport transfer

In-room Facilities

Minibar
Refrigerator
Shower
TV

Hotel Services

Concierge
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Tours

Accommodation Policy & General Information in The Axana Hotel

Deposit

Deposit IDR 250,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Extra Breakfast

Accommodation charges IDR 120,000/guest for extra breakfast.

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Axana Hotel	139
Number of floors in The Axana Hotel	6
Another facilities in The Axana Hotel	Children pool, A la carte breakfast, Bar, Nightclub, Poolside bar

Frequently asked question in The Axana Hotel

What are available facilities at The Axana Hotel?

There are top facilites at The Axana Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Axana Hotel?

The standard check-in time at The Axana Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Axana Hotel provide breakfast?

Yes, The Axana Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Axana Hotel?

The Axana Hotel is a 4.0-star hotel.

How many floors does The Axana Hotel have?

The Axana Hotel has 6 floors.

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More Reviews from Other Guests in The Axana Hotel

Overall Ratings & Reviews The Axana Hotel

Traveloka (6,936)

Other sources (32)

8.2

Very Good

From 6,936 reviews

Provided by travelers on

Cleanliness

8.1

Room Comfort

8.0

Meal

8.0

Location

8.4

Service and Facilites

8.0

People often mention about The Axana Hotel

All

Distance to City Center (139)

Ambiance (139)

Staff Friendliness (129)

Bedroom (121)

Accessibility (115)

Hotel Area (105)

Room Space (103)

Bathroom (101)

Surroundings (98)

Check-in/out Time (84)

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Traveler Reviews The Axana Hotel

Number of reviews per page

Customer reviews

A***a

Leisure

10.0

/10

Reviewed 6 day(s) ago

Love the pool on the top floor, you can see Padang City.

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A***a

Business

10.0

/10

Reviewed 6 day(s) ago

Comfortable and clean room, I like it.

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Verified Traveler

Business

8.5

/10

Reviewed 7 day(s) ago

The water in the toilet smelled a bit rusty and the sound of vehicles from outside was too audible into the room, which really disturbed my rest time.

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D***a

9.4

/10

Reviewed 1 week(s) ago

Very cool, clean environment, the employees are also friendly.

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1 people find it helpful

Y***a

8.7

/10

Reviewed 2 week(s) ago

The hotel staff was friendly, and if there was one glitch, such as a problem with the room key, it was immediately resolved. The hotel room was nice, spacious, and perfect for a family atmosphere.

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T***o

Staycation

9.4

/10

Reviewed 2 week(s) ago

Hotel guests paying for parking is a bit odd, otherwise it's okay.

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H***u

8.5

/10

Reviewed 2 week(s) ago

Overall okay, will be improved again.

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1 people find it helpful

D***a

6.2

/10

Reviewed 2 week(s) ago

A bit disappointed staying here, got a room that wasn't clean, there were cockroaches, the flush didn't work, the walls had a lot of stains.

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Accommodation's Reply

12 Oct 2026

Dear Valued Guest, Thank you for choosing Aksana Padang Hotel as your accommodation and for your feedback and rating during your stay. We apologize for any inconvenience you experienced regarding the cleanliness of your room, the improper use of the bathroom, and the condition of the walls. Your feedback is our top priority for immediate evaluation and improvement to maintain the quality of our rooms and guest comfort. We look forward to welcoming you and your family back to Aksana Padang Hotel for a better experience in the future. Sincerely, Hendra Utma, Front Office Manager

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Qori L.

8.5

/10

Reviewed 3 week(s) ago

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Accommodation's Reply

12 Oct 2026

Dear Ms./Mrs. Qori from Axana Padang Hotel, Thank you for choosing Axana Padang Hotel as your accommodation and for your review and rating during your stay. We are delighted to hear that your family enjoyed the food and the friendly service from our staff. We hope to welcome you and your family back to Axana Padang Hotel again for an even better experience. Sincerely, Hendra Utama, Front Office Manager

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M***d

8.5

/10

Reviewed 3 week(s) ago

The staff were very friendly and helpful with the check-in process.

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Accommodation's Reply

12 Oct 2026

Warm greetings from Aksana Padang Hotel. Dear valued guest, thank you for choosing Aksana Padang Hotel and for leaving such a valuable review during your stay. We are delighted to hear that you were satisfied with the kindness of our staff and the smooth check-in process. We look forward to seeing you and your family again at Aksana Padang Hotel and providing you with a wonderful experience. Thank you. Sincerely, Hendra Utama, Head of Front Desk

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Muhamad Z.

8.8

/10

Reviewed 3 week(s) ago

For 500 thousand rupiah per room, you don't get any food. Very disappointing.

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2 people find it helpful

Accommodation's Reply

10 Oct 2026

Dear Mr./Mrs. Muhammad See, from Aksana Padang Hotel, Thank you for choosing Aksana Padang Hotel as your accommodation and for your review and rating during your stay. We understand that the facilities provided should be commensurate with the price paid. We will use this feedback to improve the quality of our service and guest comfort. We look forward to welcoming you and your family back to Aksana Padang Hotel for an even better experience. Sincerely, Hendra Utma, Front Office Manager

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Muhamad Z.

8.8

/10

Reviewed 3 week(s) ago

For the price of 1 room, it's almost 500 thousand, you can't eat, it's a bit like that.

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Accommodation's Reply

10 Oct 2026

Greetings from Hotel Al Aksana Badon. Mr./Ms. Mohammed Z, thank you very much for staying at Hotel Al Aksana Badon and for providing us with your valuable feedback and evaluation. We deeply appreciate your feedback. We understand that the hotel's facilities and services must be commensurate with the price of your stay. Your feedback is extremely important in improving the quality of our services and your stay experience. We look forward to welcoming you and your family back to Hotel Al Aksana Badon and providing you with an even more satisfying stay. Thank you. Hendra Utama, Head of Front Office

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A***i

7.1

/10

Reviewed 3 week(s) ago

Parking is free, but you might lose your helmet. Try monitoring your guests' belongings better.

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Accommodation's Reply

10 Oct 2026

Dear Valued Guests, From Aksana Padang Hotel: Thank you for choosing Aksana Padang Hotel as your accommodation and for your feedback and rating during your stay. We apologize for the inconvenience regarding the lost helmet in the parking area. This feedback will be taken into consideration to improve security measures in the parking area for the convenience and safety of all our guests. We look forward to welcoming you and your family back to Aksana Padang Hotel for a better experience in the future. Sincerely, Hendra Utma, Front Office Manager

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F***a

Business

7.9

/10

Reviewed 3 week(s) ago

The room leaked when it rained, the door lock from the inside was broken, and the TV didn't work (positive thinking) because of the rain. Other than that, there were no problems.

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Accommodation's Reply

08 Oct 2026

Dear Valued Guest, From Aksana Padang Hotel: Thank you for choosing Aksana Padang Hotel as your accommodation and for your feedback and rating during your stay. We apologize for the issues you experienced, such as the problems with your room and television. We understand that such situations may cause inconvenience, but these are issues that we will consider and resolve immediately. Furthermore, we are pleased to hear that no other problems occurred during your stay. We hope to welcome you and your family back to Aksana Padang Hotel for a better experience in the future. Sincerely, Hendra Utma, Front Office Manager

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T***I

9.1

/10

Reviewed 4 week(s) ago

The staff were very nice and friendly, only the parking area should be improved, especially about smell and cleanliness. It was a very good hotel before, but now it feels like it has less maintenance. I was upgraded to the deluxe room and it was really nice and comfortable.

2 people find it helpful

Accommodation's Reply

08 Oct 2026

Warm regards from The Axana Hotel Padang Dear Guest, thank you for choosing The Axana Hotel Padang for your stay and for the near-perfect review and rating you provided. We are delighted to hear that you found your room comfortable and enjoyed the friendly service provided by our team. We sincerely apologize for the issues regarding the parking area, particularly concerning cleanliness. We have taken your feedback seriously and will immediately evaluate and address this matter to ensure the quality and comfort of our hotel are maintained. We look forward to welcoming you and your family back to The Axana Hotel Padang for an even better experience. Warm regards, Hendra Utama Front Office Manager

Alex M.

9.1

/10

Reviewed 4 week(s) ago

The service is good.. the food is delicious

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Accommodation's Reply

08 Oct 2026

Dear Mr. Alex M. from Aksana Padang Hotel, Thank you for choosing Aksana Padang Hotel as your accommodation and for the excellent review and rating we received during your stay. We are delighted that you were impressed with our service and food. We hope to welcome you and your family back to Aksana Padang Hotel for an even better experience in the future. Sincerely, Hendra Utma, Front Office Manager

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D***a

8.5

/10

Reviewed 5 week(s) ago

I really like the rooftop. The pool is clean, I like it. As for the room, maybe because I took the lowest priced room at that time, it was very simple. The wallpaper was peeling, the dacron pillows were coming out, the shower didn't work. All the furniture seemed to be old. Maybe it was just that room. This happened to be my first experience at Axana, and they didn't show me to my room, so I got lost. I don't have any photos of the room because they just weren't that appealing. But that's okay, you get what you pay for. It's called a review, and thank you for all the service.

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1 people find it helpful

Accommodation's Reply

08 Oct 2026

Dear Valued Guest, Thank you for choosing Aksana Padang Hotel as your accommodation and for your feedback and ratings during your stay. We are pleased to hear that you enjoyed our rooftop terrace and clean swimming pool. We apologize for any inconvenience related to the condition of your room, unsuitable amenities, and your experience upon arrival. Your feedback will be invaluable in our future improvements. We look forward to welcoming you and your family back to Aksana Padang Hotel for a better experience in the future. Sincerely, Hendra Utma, Front Office Manager

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D***h

10.0

/10

Reviewed 5 week(s) ago

The place is comfortable, the hotel facilities are complete, there is a gym and swimming pool.

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1 people find it helpful

Accommodation's Reply

06 Oct 2026

Dear Valued Guest, Thank you for choosing Aksana Padang Hotel as your accommodation and for your excellent review and rating during your stay. We are delighted to hear that our facilities, such as the fitness center and swimming pool, enhanced your stay. We look forward to welcoming you and your family back to Aksana Padang Hotel for an even better experience. Sincerely, Hendra Utma, Front Office Manager

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M***a

Leisure

8.5

/10

Reviewed 5 week(s) ago

The location is close to several famous food stalls.

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Accommodation's Reply

06 Oct 2026

Dear Valued Guest, From Aksana Padang Hotel: Thank you for choosing Aksana Padang Hotel as your accommodation and for your review and rating during your stay. We are pleased that our excellent location and proximity to a variety of restaurants provided you with convenience during your stay. We look forward to welcoming you and your family back to Aksana Padang Hotel for an even better experience. Sincerely, Hendra Utma, Front Office Manager

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F***d

Leisure

9.4

/10

Reviewed 5 week(s) ago

Fast check-in, friendly staff, good service, and a fully equipped room. No issues. 👌

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Accommodation's Reply

06 Oct 2026

Dear Valued Guest, From Aksana Padang Hotel: Thank you for choosing Aksana Padang Hotel as your accommodation and for the excellent review and rating you received during your stay. We are delighted to hear that the check-in process was quick, the service and friendliness of our staff were impressive, and the room amenities met your needs. We look forward to welcoming you and your family back to Aksana Padang Hotel for an even better experience. Sincerely, Hendra Utma, Front Office Manager

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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