8.4
Very Good
From 1,053 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.0

Location

8.9

Service and Facilites

8.3

People often mention about Riche Heritage Hotel
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Staff Friendliness (65)
Distance to City Center (62)
Surroundings (60)
Accessibility (56)
Bedroom (52)
Ambiance (45)
Family Friendly (43)
Room Space (43)
Bathroom (43)
Check-in/out Time (37)
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Traveler Reviews Riche Heritage Hotel

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40
Customer reviews
Widia P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 day(s) ago
The room is really nice, next time I go to Malang I will stay here again.💗
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L***A
icon-origin-TRAVELOKA
6.3
/10
Reviewed 5 day(s) ago
The check-in process took a while, and the bathroom hadn't been cleaned before guests arrived. They only gave one towel for two people. The shower water sometimes clogged. The staff were friendly and okay.
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S***n
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Leisure
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8.8
/10
Reviewed 6 day(s) ago
Close to busy places so easy to get anywhere
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Seven F.
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Leisure
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9.1
/10
Reviewed 1 week(s) ago
Everything is great, good, and very enjoyable. Keep up the good service.
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S***g
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Hotel staff is friendly, parking is available, close to Kayutangan
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M***r
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
Very good service, friendly staff, central city area
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S***i
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Leisure
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9.4
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly. The service is very good.
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P***i
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Leisure
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8.3
/10
Reviewed 3 week(s) ago
The staff are friendly and very welcoming......cleanliness could be improved.
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D***n
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
The hotel's most standard room is cramped, likely because it's for transit. It's located at the back of the second floor. The ventilation is obstructive, allowing drafts to enter. However, the Heritage Hotel's ambiance is very strong and inviting.
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R***a
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Comfortable atmosphere, friendly and responsive staff, delicious food
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2 people find it helpful
Riani D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
I prefer a room that is close to the lobby area and not the one behind the corridor, the room is clean and the roomboy service staff is very nice and helpful, but the female receptionist is not very friendly and not pleasant. Please pay attention when welcoming guests.
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Fajar D. Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly staff, clean rooms, right in the culinary center.
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1 people find it helpful
A***a
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Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
A pleasant experience staying at Hotel Riche Malang, very close to Kadjoetangan and Malang town square. The room is also good, even the television is a smart TV. In addition, the service is good, you can leave your luggage at the receptionist, you can order breakfast (sandwiches or toast) to be given at night to take away to Bromo and the security is also very friendly. The food is also delicious and changes every day. However, the only drawback is the bathroom which emits an unpleasant odor, probably from the drain. Overall, it's a pleasant experience.
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T***i
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Business
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8.5
/10
Reviewed 6 week(s) ago
The hotel room was quite comfortable, the breakfast was so-so, the service was friendly.
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3 people find it helpful
K***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
first time staying here, the family is happy to be close to the crowd, anywhere you want to go can be reached, next time you can stay here again, thank you👍
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K***a
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Staycation
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9.7
/10
Reviewed 6 week(s) ago
Very comfortable, close to everywhere & friendly staff plus there is already Android TV.
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2 people find it helpful
Henky T.
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Leisure
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8.2
/10
Reviewed 6 week(s) ago
Location is good. A lot of restaurants and good for walking around. Staffs are friendly. One thing bad was the toilet handle was broken. The maintenance guy tried to fix it but still not working. He asked if I want to move to different room but I didn't move because I will check out tomorrow morning so no need to move all my stuffs.
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3 people find it helpful
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Muhammad I.
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10.0
/10
Reviewed 7 week(s) ago
Very good service plus the service is steady according to
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C***a
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Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 7 week(s) ago
Please, the menu at 8 am is already empty, many are gone.
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2 people find it helpful
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.9
/10
Reviewed 7 week(s) ago
I went on a solo trip here, it was noted that I asked for a single bed only but because it was a long weekend they said the twin beds were full, so if you want to bring family or friends, this is worth it because it's cheap and has strategic access. For the mattress, I complained and asked for a replacement sheet because it seemed like it had never been replaced and was moldy, I was afraid it would stick to the moldy wall. I wanted to change it when I complained but because I wanted to rest, I asked for it in the morning when I wasn't at the hotel, but it turned out the hotel staff forgot, so when I got home the other bed still had a moldy sheet and the request to refill the soap wasn't filled either, luckily I brought my personal soap. If asked whether I would come back or not, I don't think so.
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