Thank you for your review and feedback. We apologize for any inconvenience you experienced while waiting at reception. We understand that the presence and responsiveness of the reception team are crucial to providing comfortable service to all guests. We have forwarded your feedback to the relevant team for evaluation, specifically regarding ensuring the reception counter area is always well-maintained and guests receive prompt responses even when staff are busy with other tasks. We appreciate your feedback and hope to provide improved service during your next stay. Sincerely, The Management Team, Three Premier Hotel Makassar

Thank you for taking the time to share your review and feedback with us. We apologize for the inconvenience you experienced regarding the unpleasant and strong odor of the water in the bathroom, which certainly did not meet the comfort standards we expect from all our guests. We have coordinated your feedback with the relevant teams, particularly the housekeeping and engineering departments, to inspect the room condition and the water and drainage system to prevent this issue from recurring. We greatly appreciate your feedback, which will be used to evaluate and improve our services. We hope to welcome you back for another stay in an even more comfortable environment. Sincerely, The Management Team, W3 Premier Hotel Makassar

Dear Valued Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you experienced during your stay, particularly the lack of towels and bath mats upon check-in, the delayed response to your requests, and the malfunctioning air conditioning in your room. Such experiences did not reflect the standard of service we expect. We have forwarded your feedback to our housekeeping, front desk, and engineering teams for careful consideration. We will conduct more thorough checks of room amenities before guest check-in, improve response times for each guest's requests, and perform regular air conditioning checks and maintenance to prevent such incidents from recurring. Thank you for your valuable feedback. Your review serves as a reminder for us to continuously improve the quality of our service in all aspects. We sincerely hope to have the opportunity to welcome you back again in the future and provide you with an even better stay experience. Sincerely, The Management Team, Vee Premier Hotel