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Cititel Hotel

Explore Cititel Hotel

Overall Ratings & Reviews Cititel Hotel

Traveloka (3,492)
8.4
Very Good
From 3,492 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Cititel Hotel
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Distance to City Center (65)
Bedroom (61)
Ambiance (59)
Staff Friendliness (58)
Room Space (49)
Bathroom (48)
Taste (43)
Accessibility (41)
Family Friendly (41)
Hotel Area (40)
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Traveler Reviews Cititel Hotel

Number of reviews per page
20
40
Customer reviews
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Yogi A.
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8.5
/10
Reviewed 2 week(s) ago
Good. Rooms are ok, breakfast is ok, close to the city center.
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Accommodation's Reply
23 Jul 2026
Dear Mr. Yogi A., Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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Eli M.
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8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and the hotel is very clean.
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Accommodation's Reply
20 Jul 2026
Dear Ellie M., Thank you very much for staying at Pekanbaru Citytel and for your valuable feedback. We hope you will visit us again in the future so that we can provide you with an even more enjoyable stay. Thank you again, Pekanbaru Citytel.
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APhin
icon-Business
Business
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10.0
/10
Reviewed 4 week(s) ago
Clean condition and enough room for family and business trip.
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Accommodation's Reply
07 Jul 2026
Dear Mr. Firman Afin, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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Fitri A.
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8.3
/10
Reviewed 5 week(s) ago
The room is not clean because there are insects.
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Accommodation's Reply
07 Jul 2026
Dear Mr. Fitri, Thank you for choosing Cititel Pekanbaru as your accommodation and thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay at Cititel. We will work to resolve any issues you encountered. We hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru
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p***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
There were no tissues or trash cans in the room. They were only provided in the bathroom, and the TV wouldn't turn on, but the place was comfortable and safe.
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Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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F***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly and the service is good.
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1 people find it helpful
Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The main thing is good.. I don't get bored checking in here.. keep it up
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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I***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very comfortable, friendly staff, close to the city center, and the hotel room rates are quite cheap.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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J***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
As for the food, please pay more attention because it's really, really bad, especially the fried rice. I don't know what kind of rice it is; the rice is so big, it tastes weird and unpleasant. As for the bread, please don't use that kind of jam; it tastes really fake. The room was clean, tidy, and comfortable.
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1 people find it helpful
Accommodation's Reply
15 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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laung l.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Very cool guys, no regrets staying here.
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1 people find it helpful
Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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K***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Everything is good and nice, next time I will stay here again.
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1 people find it helpful
Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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Verified Traveler
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10.0
/10
Reviewed 9 week(s) ago
The hotel staff is friendly and the rooms are clean.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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s***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
All good and steady... Will be back again
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
My favorite accommodation when I'm in Pekanbaru
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Close access and very affordable prices
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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A***L
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Good hotel, clean rooms, close to Annur Mosque, definitely recommended
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 15 week(s) ago
The service is friendly, the rooms are clean, and the prices are also affordable.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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Advent T. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Nice accommodation, suitable for families, comfortable and good
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Mr. Advent T.A., Thank you for choosing Cititel Hotel Pekanbaru as your accommodation and for your feedback. We hope to welcome you back soon and provide an even better experience. Sincerely, Cititel Hotel Pekanbaru
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S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
I got a room with a bathroom that wasn't very good. I'd like to ask for the bathroom floor in room 203 to be repaired in the future.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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Z***i
icon-origin-TRAVELOKA
5.3
/10
Reviewed 16 week(s) ago
My experience sleeping in that hotel, the TV was broken, the Wi-Fi network was very, very bad. There was no sound quality, it could still be heard from outside the room.
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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Number of reviews per page
20
40
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