Cititel Hotel

Hotels
8.4
/10
Very Good
3,434 reviews

What Guests Say About Their Stay

Distance To City Center (142)
Bedroom (123)
Staff Friendliness (121)
Ambiance (119)

H***a

10.0
/ 10
Always comfortable here, the service is satisfying with all the friendly staff, complete facilities, really great.
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H***a

10.0
/ 10
Always comfortable here, the service is satisfying with all the friendly staff, complete facilities, really great.
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EDY P.

9.7
/ 10
Very comfortable and clean..thanks
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JEFRI

9.7
/ 10
Good service, neat and comfortable.
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Poppy D. P.

10.0
/ 10
The place is strategic, comfortable with cleanliness, breakfast is also varied and tasty.
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In the Area
See Map
Jalan Sisingamangaraja No. 32, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28133

Main Facilities

Read More
AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Cititel Hotel is a good choice when you are visiting Pekanbaru City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Cititel Hotel

Jalan Sisingamangaraja No. 32, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28133
Discover More Places
Lobby Cititel Hotel
Lobby 2 Cititel Hotel

Discover More About Cititel Hotel

Location


Staying at Cititel Hotel is a good choice when you are visiting Pekanbaru City Center.

About Cititel Hotel

From business event to corporate gathering, Cititel Hotel provides complete services and facilities that you and your colleagues need.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Cititel Hotel.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Cititel Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Cititel Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Cititel Hotel is the right place to stay.

All facilities in Cititel Hotel

Functional Hall Cititel Hotel
Functional Hall
Common Space Cititel Hotel
Common Space
Lobby Cititel Hotel
Lobby
Bedroom Cititel Hotel
Bedroom
Others Cititel Hotel
Others

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Lunch restaurant
  • WiFi in public area

General

  • AC
  • Ballroom
  • Non-smoking room
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Hotel Services

  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage
  • Multilingual staff

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon

Food and Drinks

  • Restaurant with AC
  • No alcohol

Business Facilities

  • Meeting facilities
  • Projector

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Cititel Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Cititel Hotel
101
Number of floors in Cititel Hotel
6
Another facilities in Cititel Hotel
Coffee shop, Breakfast restaurant, Lunch restaurant, WiFi in public area, Ballroom

Frequently asked question in Cititel Hotel

What are available facilities at Cititel Hotel?
There are top facilites at Cititel Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Cititel Hotel?
The standard check-in time at Cititel Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Cititel Hotel provide breakfast?
Yes, Cititel Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Cititel Hotel?
Cititel Hotel is a 3.0-star hotel.
How many floors does Cititel Hotel have?
Cititel Hotel has 6 floors.
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More Reviews from Other Guests in Cititel Hotel

8.4
Very Good
From 3,434 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Cititel Hotel
All
Distance to City Center (61)
Bedroom (58)
Ambiance (54)
Staff Friendliness (53)
Bathroom (47)
Room Space (46)
Taste (41)
Accessibility (40)
Family Friendly (40)
Variety (39)
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Traveler Reviews Cititel Hotel

Number of reviews per page
20
40
Customer reviews
S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 day(s) ago
The main thing is good.. I don't get bored checking in here.. keep it up
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I***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Very comfortable, friendly staff, close to the city center, and the hotel room rates are quite cheap.
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J***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
As for the food, please pay more attention because it's really, really bad, especially the fried rice. I don't know what kind of rice it is; the rice is so big, it tastes weird and unpleasant. As for the bread, please don't use that kind of jam; it tastes really fake. The room was clean, tidy, and comfortable.
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laung l.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
Very cool guys, no regrets staying here.
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K***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Everything is good and nice, next time I will stay here again.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and the rooms are clean.
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s***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
All good and steady... Will be back again
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
My favorite accommodation when I'm in Pekanbaru
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Close access and very affordable prices
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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A***L
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Good hotel, clean rooms, close to Annur Mosque, definitely recommended
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The service is friendly, the rooms are clean, and the prices are also affordable.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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Advent T. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Nice accommodation, suitable for families, comfortable and good
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Mr. Advent T.A., Thank you for choosing Cititel Hotel Pekanbaru as your accommodation and for your feedback. We hope to welcome you back soon and provide an even better experience. Sincerely, Cititel Hotel Pekanbaru
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S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
I got a room with a bathroom that wasn't very good. I'd like to ask for the bathroom floor in room 203 to be repaired in the future.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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Z***i
icon-origin-TRAVELOKA
5.3
/10
Reviewed 8 week(s) ago
My experience sleeping in that hotel, the TV was broken, the Wi-Fi network was very, very bad. There was no sound quality, it could still be heard from outside the room.
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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n***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel is nice, it's close to everywhere because it's in the city center, great.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 9 week(s) ago
The TV remote doesn't have a cover to cover the batteries, and the TV doesn't work. I've stayed here many times, but why is it always like this? The doormat is worn and torn, and I forgot to take a photo. The room is under renovation, so the construction workers are walking around in the corridor, making it uncomfortable and the noise of the construction is in front of the room. Why not close off one floor when renovations are underway? Hopefully, this hotel can improve.
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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A***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff is very responsive in helping
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1 people find it helpful
Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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A***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
The Wi-Fi is not smooth, the TV channels often cut out
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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E***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
No microwave, no water heater for drinks, free refill water
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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Yedam T.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 10 week(s) ago
Everything was fine, except the blanket was torn, and the mattress and pillows were stained. There was no hot water either. Other than that, it was fine.
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1 people find it helpful
Accommodation's Reply
06 Apr 2026
Dear Mr. Yedam, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any shortcomings and issues. We hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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Number of reviews per page
20
40

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Bedroom 4 Cititel Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 3,434 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Cititel Hotel
All
Distance to City Center (61)
Bedroom (58)
Ambiance (54)
Staff Friendliness (53)
Bathroom (47)
Room Space (46)
Taste (41)
Accessibility (40)
Family Friendly (40)
Variety (39)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Cititel Hotel

Number of reviews per page
20
40
Customer reviews
S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 day(s) ago
The main thing is good.. I don't get bored checking in here.. keep it up
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Find this review helpful?
I***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Very comfortable, friendly staff, close to the city center, and the hotel room rates are quite cheap.
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J***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
As for the food, please pay more attention because it's really, really bad, especially the fried rice. I don't know what kind of rice it is; the rice is so big, it tastes weird and unpleasant. As for the bread, please don't use that kind of jam; it tastes really fake. The room was clean, tidy, and comfortable.
Translated by Google Icon
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Find this review helpful?
laung l.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
Very cool guys, no regrets staying here.
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K***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Everything is good and nice, next time I will stay here again.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and the rooms are clean.
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s***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
All good and steady... Will be back again
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
My favorite accommodation when I'm in Pekanbaru
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Close access and very affordable prices
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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A***L
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Good hotel, clean rooms, close to Annur Mosque, definitely recommended
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The service is friendly, the rooms are clean, and the prices are also affordable.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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Advent T. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Nice accommodation, suitable for families, comfortable and good
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Mr. Advent T.A., Thank you for choosing Cititel Hotel Pekanbaru as your accommodation and for your feedback. We hope to welcome you back soon and provide an even better experience. Sincerely, Cititel Hotel Pekanbaru
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S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
I got a room with a bathroom that wasn't very good. I'd like to ask for the bathroom floor in room 203 to be repaired in the future.
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Find this review helpful?
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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Z***i
icon-origin-TRAVELOKA
5.3
/10
Reviewed 8 week(s) ago
My experience sleeping in that hotel, the TV was broken, the Wi-Fi network was very, very bad. There was no sound quality, it could still be heard from outside the room.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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n***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel is nice, it's close to everywhere because it's in the city center, great.
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Find this review helpful?
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 9 week(s) ago
The TV remote doesn't have a cover to cover the batteries, and the TV doesn't work. I've stayed here many times, but why is it always like this? The doormat is worn and torn, and I forgot to take a photo. The room is under renovation, so the construction workers are walking around in the corridor, making it uncomfortable and the noise of the construction is in front of the room. Why not close off one floor when renovations are underway? Hopefully, this hotel can improve.
Read More
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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A***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff is very responsive in helping
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1 people find it helpful
Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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A***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
The Wi-Fi is not smooth, the TV channels often cut out
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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E***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
No microwave, no water heater for drinks, free refill water
Find this review helpful?
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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Yedam T.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 10 week(s) ago
Everything was fine, except the blanket was torn, and the mattress and pillows were stained. There was no hot water either. Other than that, it was fine.
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1 people find it helpful
Accommodation's Reply
06 Apr 2026
Dear Mr. Yedam, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any shortcomings and issues. We hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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Number of reviews per page
20
40