What is normal check-in & check-out time at Cititel Hotel?

The standard check-in time at Cititel Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of Cititel Hotel?

Cititel Hotel is a 3.0-star hotel.

How many rooms are available at Cititel Hotel?

Cititel Hotel has 101 rooms in total.

What do past guests say about Cititel Hotel?

Cititel Hotel is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

Cititel Hotel

Name: Cititel Hotel
Address: Jalan Sisingamangaraja No. 32, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28133, Jalan Sisingamangaraja No. 32, Riau, 28133, Indonesia
Rating: 8.5

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8.5

/10

Very Good

3,568 reviews

What Guests Say About Their Stay

E***o

9.7

/ 10

The hotel staff was very friendly, and the service was good. The hotel was comfortable. Overall, I was satisfied. I will definitely return.

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H***a

10.0

/ 10

Always comfortable here, the service is satisfying with all the friendly staff, complete facilities, really great.

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H***a

10.0

/ 10

Always comfortable here, the service is satisfying with all the friendly staff, complete facilities, really great.

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EDY P.

9.7

/ 10

Very comfortable and clean..thanks

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JEFRI

9.7

/ 10

Good service, neat and comfortable.

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In the Area

See Map

Jalan Sisingamangaraja No. 32, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28133

Main Facilities

What's around Cititel Hotel

Jalan Sisingamangaraja No. 32, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28133

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Discover More About Cititel Hotel

General Information

Cititel Hotel is a 3-star hotels that has been welcoming guests since 2011. Cititel Hotel is part of Independent. There are 101 rooms spread across 6 floors.

Location

Located at Jalan Sisingamangaraja No. 32 in Pekanbaru, Indonesia. Those looking to explore will find Wisata Bukit Kapur Mini Grand Canyon, Mesjid Nurul Huda, and Tugu Songket Melayu nearby. Closest airport is Sultan Syarif Kasim II, 7.509 km away from the accommodation.

Facilities & Amenities

Cititel Hotel has Parking, Restaurant, Luggage storage, Elevator, Multilingual staff, and more.

Business Facilities

For guests traveling for work, Cititel Hotel has Meeting facilities and Projector available.

Dining

Guests can stop by the café.

Contact

Email: cititelhotelpku36777@yahoo.co.id
Phone number: +6276136777
Website: -

All facilities in Cititel Hotel

Others

Nearby Facilities

ATM/Bank
Grocery store
Hair salon
Beauty salon

Guest Services

Luggage storage
24-hour security
Multilingual staff
24-hour front desk

Accommodation Facilities

Car park
Smoking area

Business Facilities

Projector
Meeting facilities

Connectivity

Wi-Fi in public areas
Wi-Fi

Public Facilities

Coffee shop
Restaurant
Elevator

Accommodation Policy & General Information in Cititel Hotel

Check-in/Check-out Time

Check-in time: 14:00
Check-out time: 12:00

General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at Cititel Hotel	101
Number of floors in Cititel Hotel	6
Another facilities in Cititel Hotel	ATM/Bank, Grocery store, Hair salon, Beauty salon, Luggage storage

More Reviews from Other Guests in Cititel Hotel

Overall Ratings & Reviews Cititel Hotel

Traveloka (3,568)

8.5

Very Good

From 3,568 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Cititel Hotel

All

Distance to City Center (72)

Bedroom (69)

Ambiance (65)

Staff Friendliness (64)

Room Space (54)

Bathroom (54)

Hotel Area (46)

Family Friendly (45)

Taste (45)

Accessibility (44)

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Traveler Reviews Cititel Hotel

Number of reviews per page

20

40

Customer reviews

R***l

10.0

/10

Reviewed 1 day(s) ago

Very comfortable, all the staff are friendly.

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pr

putri r. s.

9.1

/10

Reviewed 3 day(s) ago

The place is comfortable, and according to request.

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M***a

10.0

/10

Reviewed 2 week(s) ago

For the price of 250+ per night, this hotel is very good, the staff is friendly, the location is in the middle of the city and the rooms are definitely comfortable, spacious, and clean, the facilities in the room are also quite complete, next time I go to Riau again, I will definitely come here again because it is not too far from the airport.

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A***s

8.5

/10

Reviewed 2 week(s) ago

Friendly and fast service, only thing missing is there is no hair dryer.

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R***o

Leisure

8.5

/10

Reviewed 2 week(s) ago

Clean and comfortable, close to the city center.

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U***l

8.8

/10

Reviewed 3 week(s) ago

nice, delicious, clean

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Accommodation's Reply

21 Oct 2026

Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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I

Irfan

9.4

/10

Reviewed 8 week(s) ago

The ideals are still as good as ever. The rooms are clean and the facilities are well-maintained. This time, I didn't have breakfast at the hotel because I had an earlier appointment. Overall, it was good.

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Accommodation's Reply

05 Oct 2026

Dear Mr. Irfan, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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S***o

10.0

/10

Reviewed 10 week(s) ago

Very quick response. I complained because my room's sink was broken and there was smelly water underneath, and the response was very quick. So I changed rooms.

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1 people find it helpful

Accommodation's Reply

05 Oct 2026

Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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F***h

8.5

/10

Reviewed 10 week(s) ago

The hotel staff are friendly and nice.

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Accommodation's Reply

05 Oct 2026

Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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R***O

10.0

/10

Reviewed 10 week(s) ago

Very nice, very friendly. Very nice.

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Accommodation's Reply

05 Oct 2026

Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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E***o

Staycation

9.7

/10

Reviewed 12 week(s) ago

The hotel staff was very friendly, and the service was good. The hotel was comfortable. Overall, I was satisfied. I will definitely return.

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Accommodation's Reply

05 Oct 2026

Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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J***o

Business

9.1

/10

Reviewed 13 week(s) ago

Strategic location from the center of the crowd and lots of culinary in the surrounding area.

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1 people find it helpful

Accommodation's Reply

05 Oct 2026

Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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H***O

10.0

/10

Reviewed 13 week(s) ago

The experience was amazing, it was the best.

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Accommodation's Reply

05 Oct 2026

Dear Guests, Thank you very much for staying at Pekanbaru Citytel Hotel and for providing us with your valuable feedback. We look forward to welcoming you back on your next stay. We will strive to provide you with an even more satisfying stay next time. Thank you again. From Pekanbaru Citytel Hotel

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z***a

Staycation

10.0

/10

Reviewed 14 week(s) ago

The hotel staff is very friendly and helpful.

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Accommodation's Reply

11 Aug 2026

Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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Yogi A.

8.5

/10

Reviewed 16 week(s) ago

Good. Rooms are ok, breakfast is ok, close to the city center.

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1 people find it helpful

Accommodation's Reply

23 Jul 2026

Dear Mr. Yogi A., Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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EM

Eli M.

8.5

/10

Reviewed 16 week(s) ago

The hotel staff is friendly and the hotel is very clean.

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Accommodation's Reply

20 Jul 2026

Dear Ellie M., Thank you very much for staying at Pekanbaru Citytel and for your valuable feedback. We hope you will visit us again in the future so that we can provide you with an even more enjoyable stay. Thank you again, Pekanbaru Citytel.

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APhin

Business

10.0

/10

Reviewed 18 week(s) ago

Clean condition and enough room for family and business trip.

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1 people find it helpful

Accommodation's Reply

07 Jul 2026

Dear Mr. Firman Afin, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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FA

Fitri A.

8.3

/10

Reviewed 19 week(s) ago

The room is not clean because there are insects.

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Accommodation's Reply

07 Jul 2026

Dear Mr. Fitri, Thank you for choosing Cititel Pekanbaru as your accommodation and thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay at Cititel. We will work to resolve any issues you encountered. We hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru

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p***i

Leisure

8.8

/10

Reviewed 20 week(s) ago

There were no tissues or trash cans in the room. They were only provided in the bathroom, and the TV wouldn't turn on, but the place was comfortable and safe.

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Accommodation's Reply

29 Jun 2026

Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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F***n

9.4

/10

Reviewed 22 week(s) ago

The hotel staff is very friendly and the service is good.

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1 people find it helpful

Accommodation's Reply

09 Jun 2026

Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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Number of reviews per page

20

40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.