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KHAS Surabaya Hotel

Explore KHAS Surabaya Hotel

Overall Ratings & Reviews KHAS Surabaya Hotel

Traveloka (3,888)
8.6
Very Good
From 3,888 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.7

Service and Facilites

8.7

People often mention about KHAS Surabaya Hotel
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Staff Friendliness (77)
Ambiance (69)
Bedroom (68)
Surroundings (65)
Taste (62)
Accessibility (58)
Hotel Area (57)
Bathroom (54)
Check-in/out Time (52)
Family Friendly (51)
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Traveler Reviews KHAS Surabaya Hotel

Number of reviews per page
20
40
Customer reviews
T***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
A great place to stay if you're in transit, waiting to get to the port. The staff is friendly, and the food is delicious.
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Accommodation's Reply
27 Oct 2026
Dear Valued Guest, Thank you for your positive review of Kas Hotel Surabaya. We are delighted to hear that you were satisfied with our service and experience during your stay. Your compliments motivate our entire team to strive for the best service and provide comfortable and memorable stays for all our guests. We sincerely hope to welcome you again at Kas Hotel Surabaya. See you soon! Sincerely, Kas Hotel Surabaya
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Dewi Y.
icon-Staycation
Staycation
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10.0
/10
Reviewed 1 week(s) ago
Very satisfied with the service and so on.
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Accommodation's Reply
27 Oct 2026
Dear Mr. Davy, Thank you for your positive review of Kas Hotel Surabaya. We are delighted to hear that you were satisfied with our service and experience during your stay. Your compliments motivate our entire team to strive for the best service and provide comfortable and memorable stays for all our guests. We hope to welcome you again in the future. See you soon! Sincerely, Kas Hotel Surabaya
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Yenis F. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
All the staff are friendly and helpful.
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Accommodation's Reply
21 Oct 2026
Dear Ms./Mrs. Yenis, Thank you for taking the time to write a positive review about Kas Hotel Surabaya. We are delighted to hear that you were satisfied with the friendliness and prompt service of our staff. This compliment encourages us to strive to provide the best service and a memorable stay for all our guests. We hope to welcome you back to Kas Hotel Surabaya again. Sincerely, Kas Hotel Surabaya
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V***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is clean and the food is varied.
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Accommodation's Reply
21 Oct 2026
Dear Valued Guest, Thank you for taking the time to write a review about Kas Hotel Surabaya. We are delighted to hear that you were satisfied with the cleanliness of the hotel and enjoyed the variety of food we served. Your compliments encourage us to continue maintaining our high standards of cleanliness and improving the quality of our service to ensure you have a memorable stay. We hope to welcome you back to Kas Hotel Surabaya again. Sincerely, Kas Hotel Surabaya
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Haliez A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
It's time to renovate or repair all the facilities, they are no longer well maintained, especially the bathroom and toilet facilities are no longer suitable and dirty.
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Accommodation's Reply
15 Oct 2026
Thank you for your feedback regarding Kas Hotel Surabaya. We apologize for any inconvenience, particularly concerning the condition of the bathrooms and toilets. This feedback will be taken into consideration and evaluated by us to continuously improve the cleanliness, maintenance, and comfort of the hotel. We hope to provide a better experience for all our guests in the future.
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Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The quality and price are commensurate, great.
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Accommodation's Reply
27 Oct 2026
Dear Valued Guest, Thank you for your positive review of Kas Hotel Surabaya. We are delighted to hear that you were satisfied with the quality and price we offered. This compliment motivates us to maintain our commitment to providing high-quality service and a comfortable and memorable stay for all our guests. We sincerely hope to welcome you again at Kas Hotel Surabaya. See you soon! Sincerely, Kas Hotel Surabaya
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Hotel KHAS Jalan KH. MOH. Mansyur Surabaya is The Best Hotel.
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Accommodation's Reply
27 Oct 2026
Dear Valued Guest, Thank you for your positive review of Kas Hotel Surabaya. We are delighted to know that you enjoyed your stay and gave us the highest rating. This compliment motivates our entire team to strive for the best service and provide memorable stays for all guests. We sincerely hope to welcome you again at Kas Hotel Surabaya. See you soon! Sincerely, Kas Hotel Surabaya
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M***d
icon-origin-TRAVELOKA
7.0
/10
Reviewed 4 week(s) ago
The food is delicious. The female F.O who is already a staff member in pink is a bit stiff, never smiles. When I was checking in/out, I was asked to take F.O. by a guy with glasses taking selfies for all sorts of reasons. What was the point? You were asked to do a SP, Ms.? I don't like being photographed. It's too private and it's the guest's privacy, don't offer photos of anything. It has nothing to do with staying at the hotel, unless you and your team have a specific purpose. I'm really disgusted.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The favorite hotel every time I follow my husband.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
8 days stay, good service, friendly and location close to my business
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
From check-in to check-out, the service was friendly and excellent. Whenever I'm on assignment in Surabaya, I always stay here.
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The hotel staff was friendly and helped us give directions to the Ampel Mosque.
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IMAMUDDIN
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Whenever we go to Ampel, this hotel is always our first choice for our family. It's incredibly comfortable and satisfying.
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1 people find it helpful
Accommodation's Reply
03 Sep 2026
It is with pleasure that Kas Hotel Surabaya would like to express our gratitude for your positive review. We are delighted to know that you enjoyed your stay with us. Your review encourages our entire team to continue striving to provide the best service. We hope to welcome you again. Sincerely, The Management
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s***o
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
recommended for family stay
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Accommodation's Reply
03 Sep 2026
Warm regards from Kas Hotel Surabaya. Thank you for your positive review. We are delighted to know you enjoyed your stay with us. Your review encourages our entire team to continue striving for the best service. We hope to welcome you again. Sincerely, The Management
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P***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
You can walk from Ampel without tiring at all. There are plenty of restaurants nearby. So far, it's good for religious tourism; staying here is recommended.
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Accommodation's Reply
03 Sep 2026
It is with pleasure that Kas Hotel Surabaya would like to express our gratitude for your positive review. We are delighted to know that you enjoyed your stay with us. Your review encourages our entire team to continue striving to provide the best service. We hope to welcome you again. Sincerely, The Management
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A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
I stayed here because it's close to Tanjung Perak port. It's also close to the Sunan Ampel religious site. Breakfast was delicious, and the room was comfortable.
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Accommodation's Reply
03 Sep 2026
It is with pleasure that Kas Hotel Surabaya would like to express our gratitude for your positive review. We are delighted to know that you enjoyed your stay with us. Your review encourages our entire team to continue striving to provide the best service. We hope to welcome you again. Sincerely, The Management
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Ifadatul L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
There's just a problem with the shower, which I hope will be fixed soon. I'm very satisfied with the service and location. It's also clean.
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Accommodation's Reply
03 Sep 2026
We would like to extend our gratitude to Kas Hotel Surabaya for taking the time to write a review. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will use it by our management and team to improve the quality of our services and facilities. We hope to welcome you back again in the future and provide you with an even better experience.
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Hilda I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
If you go to Surabaya, you will stay here again 👍
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Accommodation's Reply
03 Sep 2026
Warm regards from Kas Hotel Surabaya. Thank you for your positive review. We are delighted to know you enjoyed your stay with us. Your review encourages our entire team to continue striving for the best service. We hope to welcome you again. Sincerely, The Management
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Marselina s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Hotel Khas Surabaya is the best.
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Accommodation's Reply
03 Sep 2026
Kas Hotel Surabaya extends a warm welcome. Thank you for your positive review. We are delighted to hear that you had a pleasant time at our hotel. Your feedback motivates all our staff to continue striving for the best service. We hope to welcome you again on your next visit. Sincerely, The Management
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Sri A. N. B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Everything is good, neat, and the staff is friendly.
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Accommodation's Reply
03 Sep 2026
It is with pleasure that Kas Hotel Surabaya would like to express our gratitude for your positive review. We are delighted to know that you enjoyed your stay with us. Your review encourages our entire team to continue striving to provide the best service. We hope to welcome you again. Sincerely, The Management
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Number of reviews per page
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