What do past guests say about KHAS Surabaya Hotel?

KHAS Surabaya Hotel is well-known for its Cleanliness, Location, Service and Facilites, as reviewed by verified Traveloka guests.

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KHAS Surabaya Hotel

Name: KHAS Surabaya Hotel
Address: Benteng No.1, Pabean Cantian Nyamplungan, Ampel, Surabaya, Jawa Timur, Indonesia, 60162, Benteng No.1, Pabean Cantian Nyamplungan, Jawa Timur, 60162, Indonesia
Rating: 8.6

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8.6

Very Good

3,888 reviews

What Guests Say About Their Stay

T***a

10.0

/ 10

A great place to stay if you're in transit, waiting to get to the port. The staff is friendly, and the food is delicious.

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IMAMUDDIN

10.0

/ 10

Whenever we go to Ampel, this hotel is always our first choice for our family. It's incredibly comfortable and satisfying.

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Dika Q.

10.0

/ 10

The best hotel I've ever visited in Surabaya... From the service, facilities, and staff, everything is the best.

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A***k

9.1

/ 10

Have stayed here many times, always comfortable. Near Ampel religious tourism. Around the hotel there are many culinary choices. The best thing about this hotel is that you can check in early as long as there are rooms available. The menu is delicious and quite varied.

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fiiz

9.7

/ 10

Satisfied with the friendly service of the hotel staff, easy check in and check out, spacious parking lot, lots of choices for breakfast and delicious taste, you can add more as much as you want, the location of the hotel is close to everywhere. Basically, I don't regret staying at Khas Hotel, it's very comfortable

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In the Area

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Benteng No.1, Pabean Cantian Nyamplungan, Ampel, Surabaya, Jawa Timur, Indonesia, 60162

Main Facilities

Laundry service

Parking

Restaurant

Luggage storage

Elevator

Family room

KHAS Surabaya Hotel is a 3-star hotels that has been welcoming guests since 2015. It was previously known as KHAS Surabaya. The accommodation went through a renovation in 2015. KHAS Surabaya Hotel is part of Independent under Hotel Indonesia Group. There are 142 rooms spread across 9 floors.

What's around KHAS Surabaya Hotel

Benteng No.1, Pabean Cantian Nyamplungan, Ampel, Surabaya, Jawa Timur, Indonesia, 60162

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Discover More About KHAS Surabaya Hotel

General Information

Location

Located at Benteng No.1, Pabean Cantian Nyamplungan in Surabaya, Indonesia. Those looking to explore will find Taman 10 Nopember Surabaya, Shamaya Garden by Samaya Group, and District 11 nearby.

Facilities & Amenities

KHAS Surabaya Hotel has Laundry service, Parking, Restaurant, Luggage storage, Elevator, and more.

Business Facilities

For guests traveling for work, KHAS Surabaya Hotel has Computer station and Meeting facilities available.

Dining

Guests can stop by the café.

Contact

Email: asfom.surabaya@khashotels.com
Phone number: +623199000500
Website: -

All facilities in KHAS Surabaya Hotel

Others

Meals & Dining

Breakfast
Breakfast buffet

Public Facilities

Coffee/Tea in common areas
Elevator
Safety deposit box
Coffee shop
Room service
Restaurant

Business Facilities

Projector
Computer station
Photocopier
Meeting facilities

Nearby Facilities

Grocery store
Supermarket
ATM/Bank

Travelling with Companions

Highchairs

Transportation

Car hire
Valet parking
Area shuttle

Accommodation Facilities

Car park
Smoking area
Family room

Guest Services

Luggage storage
Express check-out
Newspaper stand
Concierge
Bellboy service
Newspaper in lobby
Laundry Service
Express check-in
24-hour security
24-hour front desk

Accessibility

Wheelchair accessible
Accessible parking
In-room accessibility

Connectivity

Wi-Fi
LAN Internet access
Wi-Fi in public areas

Accommodation Policy & General Information in KHAS Surabaya Hotel

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Pets

Pets are not allowed in the accommodation.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at KHAS Surabaya Hotel	142
Number of floors in KHAS Surabaya Hotel	9
Another facilities in KHAS Surabaya Hotel	Breakfast, Breakfast buffet, Coffee/Tea in common areas, Elevator, Safety deposit box

Frequently asked question in KHAS Surabaya Hotel

What is normal check-in & check-out time at KHAS Surabaya Hotel?

The standard check-in time at KHAS Surabaya Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does KHAS Surabaya Hotel provide breakfast?

Yes, KHAS Surabaya Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of KHAS Surabaya Hotel?

KHAS Surabaya Hotel is a 3.0-star hotel.

How many floors does KHAS Surabaya Hotel have?

KHAS Surabaya Hotel has 9 floors.

How many rooms are available at KHAS Surabaya Hotel?

KHAS Surabaya Hotel has 142 rooms in total.

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More Reviews from Other Guests in KHAS Surabaya Hotel

Overall Ratings & Reviews KHAS Surabaya Hotel

Traveloka (3,888)

8.6

Very Good

From 3,888 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.7

Service and Facilites

8.7

People often mention about KHAS Surabaya Hotel

All

Staff Friendliness (77)

Ambiance (69)

Bedroom (68)

Surroundings (65)

Taste (62)

Accessibility (58)

Hotel Area (57)

Bathroom (54)

Check-in/out Time (52)

Family Friendly (51)

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Traveler Reviews KHAS Surabaya Hotel

Number of reviews per page

Customer reviews

T***a

Transit

10.0

/10

Reviewed 1 week(s) ago

A great place to stay if you're in transit, waiting to get to the port. The staff is friendly, and the food is delicious.

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Accommodation's Reply

27 Oct 2026

Dear Valued Guest, Thank you for your positive review of Kas Hotel Surabaya. We are delighted to hear that you were satisfied with our service and experience during your stay. Your compliments motivate our entire team to strive for the best service and provide comfortable and memorable stays for all our guests. We sincerely hope to welcome you again at Kas Hotel Surabaya. See you soon! Sincerely, Kas Hotel Surabaya

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Dewi Y.

Staycation

10.0

/10

Reviewed 1 week(s) ago

Very satisfied with the service and so on.

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Accommodation's Reply

27 Oct 2026

Dear Mr. Davy, Thank you for your positive review of Kas Hotel Surabaya. We are delighted to hear that you were satisfied with our service and experience during your stay. Your compliments motivate our entire team to strive for the best service and provide comfortable and memorable stays for all our guests. We hope to welcome you again in the future. See you soon! Sincerely, Kas Hotel Surabaya

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Yenis F. R.

10.0

/10

Reviewed 2 week(s) ago

All the staff are friendly and helpful.

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Accommodation's Reply

21 Oct 2026

Dear Ms./Mrs. Yenis, Thank you for taking the time to write a positive review about Kas Hotel Surabaya. We are delighted to hear that you were satisfied with the friendliness and prompt service of our staff. This compliment encourages us to strive to provide the best service and a memorable stay for all our guests. We hope to welcome you back to Kas Hotel Surabaya again. Sincerely, Kas Hotel Surabaya

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V***o

Business

10.0

/10

Reviewed 2 week(s) ago

The hotel is clean and the food is varied.

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Accommodation's Reply

21 Oct 2026

Dear Valued Guest, Thank you for taking the time to write a review about Kas Hotel Surabaya. We are delighted to hear that you were satisfied with the cleanliness of the hotel and enjoyed the variety of food we served. Your compliments encourage us to continue maintaining our high standards of cleanliness and improving the quality of our service to ensure you have a memorable stay. We hope to welcome you back to Kas Hotel Surabaya again. Sincerely, Kas Hotel Surabaya

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Haliez A.

Leisure

8.5

/10

Reviewed 4 week(s) ago

It's time to renovate or repair all the facilities, they are no longer well maintained, especially the bathroom and toilet facilities are no longer suitable and dirty.

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Accommodation's Reply

15 Oct 2026

Thank you for your feedback regarding Kas Hotel Surabaya. We apologize for any inconvenience, particularly concerning the condition of the bathrooms and toilets. This feedback will be taken into consideration and evaluated by us to continuously improve the cleanliness, maintenance, and comfort of the hotel. We hope to provide a better experience for all our guests in the future.

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Y***i

Business

10.0

/10

Reviewed 4 week(s) ago

The quality and price are commensurate, great.

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Accommodation's Reply

27 Oct 2026

Dear Valued Guest, Thank you for your positive review of Kas Hotel Surabaya. We are delighted to hear that you were satisfied with the quality and price we offered. This compliment motivates us to maintain our commitment to providing high-quality service and a comfortable and memorable stay for all our guests. We sincerely hope to welcome you again at Kas Hotel Surabaya. See you soon! Sincerely, Kas Hotel Surabaya

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Verified Traveler

Business

10.0

/10

Reviewed 4 week(s) ago

Hotel KHAS Jalan KH. MOH. Mansyur Surabaya is The Best Hotel.

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Accommodation's Reply

27 Oct 2026

Dear Valued Guest, Thank you for your positive review of Kas Hotel Surabaya. We are delighted to know that you enjoyed your stay and gave us the highest rating. This compliment motivates our entire team to strive for the best service and provide memorable stays for all guests. We sincerely hope to welcome you again at Kas Hotel Surabaya. See you soon! Sincerely, Kas Hotel Surabaya

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M***d

7.0

/10

Reviewed 4 week(s) ago

The food is delicious. The female F.O who is already a staff member in pink is a bit stiff, never smiles. When I was checking in/out, I was asked to take F.O. by a guy with glasses taking selfies for all sorts of reasons. What was the point? You were asked to do a SP, Ms.? I don't like being photographed. It's too private and it's the guest's privacy, don't offer photos of anything. It has nothing to do with staying at the hotel, unless you and your team have a specific purpose. I'm really disgusted.

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Verified Traveler

10.0

/10

Reviewed 5 week(s) ago

The favorite hotel every time I follow my husband.

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Verified Traveler

Business

9.7

/10

Reviewed 5 week(s) ago

8 days stay, good service, friendly and location close to my business

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Verified Traveler

Business

9.7

/10

Reviewed 6 week(s) ago

From check-in to check-out, the service was friendly and excellent. Whenever I'm on assignment in Surabaya, I always stay here.

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Verified Traveler

8.5

/10

Reviewed 7 week(s) ago

The hotel staff was friendly and helped us give directions to the Ampel Mosque.

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IMAMUDDIN

Staycation

10.0

/10

Reviewed 9 week(s) ago

Whenever we go to Ampel, this hotel is always our first choice for our family. It's incredibly comfortable and satisfying.

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1 people find it helpful

Accommodation's Reply

03 Sep 2026

It is with pleasure that Kas Hotel Surabaya would like to express our gratitude for your positive review. We are delighted to know that you enjoyed your stay with us. Your review encourages our entire team to continue striving to provide the best service. We hope to welcome you again. Sincerely, The Management

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s***o

Transit

10.0

/10

Reviewed 12 week(s) ago

recommended for family stay

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Accommodation's Reply

03 Sep 2026

Warm regards from Kas Hotel Surabaya. Thank you for your positive review. We are delighted to know you enjoyed your stay with us. Your review encourages our entire team to continue striving for the best service. We hope to welcome you again. Sincerely, The Management

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P***I

Leisure

9.4

/10

Reviewed 13 week(s) ago

You can walk from Ampel without tiring at all. There are plenty of restaurants nearby. So far, it's good for religious tourism; staying here is recommended.

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Accommodation's Reply

03 Sep 2026

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A***a

Transit

8.5

/10

Reviewed 13 week(s) ago

I stayed here because it's close to Tanjung Perak port. It's also close to the Sunan Ampel religious site. Breakfast was delicious, and the room was comfortable.

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Accommodation's Reply

03 Sep 2026

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Ifadatul L.

8.5

/10

Reviewed 14 week(s) ago

There's just a problem with the shower, which I hope will be fixed soon. I'm very satisfied with the service and location. It's also clean.

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Accommodation's Reply

03 Sep 2026

We would like to extend our gratitude to Kas Hotel Surabaya for taking the time to write a review. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will use it by our management and team to improve the quality of our services and facilities. We hope to welcome you back again in the future and provide you with an even better experience.

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Hilda I.

10.0

/10

Reviewed 14 week(s) ago

If you go to Surabaya, you will stay here again 👍

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Accommodation's Reply

03 Sep 2026

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Marselina s.

10.0

/10

Reviewed 15 week(s) ago

Hotel Khas Surabaya is the best.

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Accommodation's Reply

03 Sep 2026

Kas Hotel Surabaya extends a warm welcome. Thank you for your positive review. We are delighted to hear that you had a pleasant time at our hotel. Your feedback motivates all our staff to continue striving for the best service. We hope to welcome you again on your next visit. Sincerely, The Management

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Sri A. N. B.

10.0

/10

Reviewed 17 week(s) ago

Everything is good, neat, and the staff is friendly.

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Accommodation's Reply

03 Sep 2026

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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