Thank you for sharing your review. We sincerely apologize for the unpleasant experience and the great inconvenience you experienced during your stay. The issue of the pervasive bathroom odor and stained, unusable linens is completely unacceptable and falls below the required hygiene standards. We deeply regret that you had to sleep without blankets in such circumstances. We have immediately reported this to management, housekeeping, and engineering departments for a thorough investigation, deep cleaning, and more rigorous room inspections before handover to guests. We greatly appreciate your honesty and feedback. We sincerely hope to have the opportunity in the future to demonstrate significant improvements in the quality of service and cleanliness at the Klov Hotel Bandung. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you so much for your review and rating of Hotel Clove Bandung. We are delighted to know that you enjoyed your stay. Guest comfort is paramount to our entire team. We hope to welcome you back soon to create even more memorable experiences in the future. #icloveyou With sincere love, Sahar Sepia Wanti, Head of Front Office

Thank you so much for your wonderful review and rating. We are delighted to hear that you were impressed with the stunning views of the hills and city lights, the spacious terrace with jogging facilities, the delicious and diverse menu in the restaurant, and the comfortable relaxation area near the lobby. Your compliments are a great inspiration to our entire team to continue striving for excellence. We hope to welcome you back soon to enjoy even more wonderful moments at Hotel Klove Bandung. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you so much for your review and rating of Hotel Klov Bandung. We are very happy to know that our hotel is a suitable choice for your family vacation, offering affordable prices and consistently maintaining cleanliness and comfort. We also appreciate your short comment about the location, which is very helpful information. We hope to welcome you and your family back to stay with us again soon. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you so much, Ms. Wawa W., for your wonderful review and kind words. We are delighted to hear that you had a fantastic experience enjoying the diverse breakfast menu we offered during your stay. Your satisfaction with our breakfast is a great inspiration to our food and operations team. We hope to welcome you back soon to ensure you have another enjoyable stay and dining experience at Hotel Klove Bandung. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you so much for your excellent and impressive review, Mr./Ms. Gun G. We are delighted to hear that you were impressed with the tranquil surroundings and atmosphere of our hotel during your stay on July 15-16, 2026. Comfort and peace are always our top priorities for our guests. We hope to welcome you back soon to create even more wonderful moments at Clove Hotel Bandung. #icloveyou With sincere love, Sahar Sepia Wanti, Head of Front Office

We apologize for the inconvenience you experienced due to our staff not providing sufficient assistance upon your arrival with a large amount of luggage. We are saddened that our front desk staff were not as enthusiastic in their assistance and did not meet our service standards. We will use this feedback as a basis for a more thorough evaluation so that our entire team can better respond to and cater to guests' needs in the future. We also acknowledge your feedback regarding the hotel's location being relatively far from the city center. We understand that this may not be ideal for your travel needs, and we appreciate your honest feedback. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you for your honest feedback. We greatly appreciate your valuable comments regarding the beautiful view from our hotel. We also welcome your suggestions regarding our room amenities. While we believe our hotel amenities are of average quality, your valuable feedback is crucial for improving our facilities and providing the best possible service to our promotional guests and loyal customers. Thank you for your cooperation in improving our hotel. #icloveyou Front Office Manager Sahar Sepia Wanti

We apologize for the inconvenience you experienced during the check-in process. We understand that, as a guest, you expect a comfortable stay within the allotted timeframe, and there are no excuses. A late check-in and a room not being ready at 3:00 PM, even with a high occupancy rate, is not up to our standards. We have taken your feedback regarding improvements to the check-in process seriously and will implement changes to prevent recurrence and ensure guests can enjoy their rest as scheduled. Thank you for reminding us to provide more professional service. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you so much for your positive review and appreciation of our service, comfort, and dining facilities. We are delighted to know that you enjoyed the relaxing atmosphere and beautiful surroundings we provide. This feedback is an encouragement to our entire team to continue maintaining the quality of service and comfort for our guests. We hope to welcome you again at Clove! #icloveyou Sincerely, Sahar Sepia Wanti, Head of Reception

Thank you so much for your return visit, Dara R.S. We are delighted that you chose to return to the Clove Hotel after nine years, and we are very pleased that you see the improvements to our hotel. We will continue to strive to maintain and improve quality so that every visit is always memorable. We hope to welcome you back again in the future. #icloveyou With sincere love, Sahar Sepia Wanti, Head of Front Office

We apologize for any unpleasant experiences you had during your stay. Your feedback regarding the condition of the towels, our additional charges policy, and the cleanliness of the windows is very important to us. We apologize for any inconvenience caused. We will use this information in a thorough evaluation by our entire team so that we can provide better service in the future. Sincerely, Sahar Sepia Wanti, Head of Reception.

We apologize for your disappointment, Ms. Dwinda R., regarding the discrepancy between the room amenities described and the information you read. Please note that Junior Suites include a refrigerator, and Family Suites include a microwave. However, we apologize if this information was unclear and caused any inconvenience. Thank you for your wonderful stay. Your feedback will be incorporated into our evaluation process to ensure that future information regarding room amenities is more accurate for all guests. Sincerely, Sahar Sepia Wanti, Head of Front Office.

Thank you for your honest review and feedback regarding our breakfast menu. We are delighted to hear that you enjoyed our bubur (rice porridge), lontong sayur (lontong sayur), and roti mangeta kacang (mango nut roti). However, we regret that the other main courses did not fully meet your taste expectations. This feedback is very important to us, and we will forward it to our kitchen team for immediate improvement in quality, so that our main courses can be even more delicious and diverse in the future. We hope to provide you with a better dining experience on your next visit. Sincerely, Sahar Sepia Wanti, Head of Reception.

Thank you very much for your appreciation of the team's service. We are delighted to hear that their service left a positive impression on you. We will continue to ensure our team provides prompt and helpful service throughout your stay at the hotel. We look forward to seeing you again next time! Sincerely, Sahar Sepia Wanti, Head of Front Office.

We are delighted to hear that you had a wonderful experience. Our staff are also happy to receive your compliments. These little details are very important to us. Sincerely, from all of us at Clove #icloveyou, Sahar Sepia Wanti, Head of Reception.

We are delighted to hear that you had a wonderful experience. Our staff are also pleased to receive your compliments. Sincerely, from all of us at Clove #icloveyou, Sahar Sepia Wanti, Head of Reception.

We are delighted to hear that you had a wonderful experience. Our staff are also pleased to receive your compliments. Sincerely, from all of us at Clove #icloveyou, Sahar Sepia Wanti, Head of Reception.

We are delighted to hear that you had a wonderful experience. We will continue to strive to ensure your utmost comfort. Sincerely, from all of us at Clove #icloveyou. With heartfelt love, Sahar Sepia Wanti, Head of Reception.