Dear Mr. Dafit H.M., It is with pleasure that we are pleased to inform you from Batikan Hotel Palembang! We apologize for any inconvenience you experienced during your stay, including issues with the friendliness of the reception staff, the stability of the WiFi network, limited parking space, or the cleanliness of the beds and bathrooms. Such experiences did not reflect the standards of service we strive to provide. Thank you for your feedback, which is very important to us, and we will work to improve. We hope you will have a pleasant stay with us again in the future and give us the opportunity to welcome and serve you even better. Sincerely, Athi Wahyu Prasetyo, General Manager