HARRIS Hotel Samarinda

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Overall Ratings & Reviews HARRIS Hotel Samarinda

Traveloka (6,940)
Other sources (4)
8.8
Very Good
From 6,940 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.6

Location

8.9

Service and Facilites

8.8

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Staff Friendliness (223)
Ambiance (210)
Bedroom (196)
Hotel Area (192)
Bathroom (190)
Variety (189)
Family Friendly (175)
Room Space (175)
Taste (174)
Surroundings (170)
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Traveler Reviews HARRIS Hotel Samarinda

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Customer reviews
S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, very helpful at check-in and check-out, the hotel environment is also very clean, located in the middle of the city, very easy access to everywhere.
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Accommodation's Reply
22 Oct 2026
Thank you for your wonderful review! We are delighted to hear that you enjoyed the comfort of the hotel, the cleanliness of your room, the beautiful views, and the amenities we provided. We are also pleased that you appreciated our personalized message service on the mirror, which can add a personal touch and make your stay even more meaningful. We hope to welcome you back to Harris Hotel Samarinda for another memorable stay. Sincerely, Harris Hotel Samarinda #BalanceAtHarris
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Ajrina I.
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Leisure
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9.4
/10
Reviewed 1 week(s) ago
The hotel is comfortable, clean, has a great view, and the facilities are also good. You can request free writing on the glass.
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Accommodation's Reply
22 Oct 2026
Thank you for your wonderful review! We are delighted to hear that you enjoyed the comfort of the hotel, the cleanliness of your room, the beautiful views, and the amenities we provided. We are also pleased that you appreciated our personalized message service on the mirror, which can add a personal touch and make your stay even more meaningful. We hope to welcome you back to Harris Hotel Samarinda for another memorable stay. Sincerely, Harris Hotel Samarinda #BalanceAtHarris
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A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel is nice, the atmosphere is nice, there is a swimming pool too and it is close to the city.
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Accommodation's Reply
22 Oct 2026
Thank you for your positive review! We are delighted to hear that you enjoyed the atmosphere of the Harris Samarinda Hotel, the pool facilities, and its excellent location near the city center. We hope you had a pleasant and memorable time. We look forward to welcoming you back again to enjoy the comfort and amenities of the Harris Samarinda Hotel. Sincerely, Harris Samarinda Hotel #BalanceAtHarris
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A***i
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10.0
/10
Reviewed 2 week(s) ago
Thank God, it's recommended, very good
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Accommodation's Reply
22 Oct 2026
Thank you so much for your positive feedback and review! We are delighted to hear that you had a wonderful experience during your stay at Harris Hotel Samarinda. Your compliments motivate our entire team to continue striving to maintain the quality of our service and provide the best possible experience for all our guests. We hope to welcome you back again at Harris Hotel Samarinda! Sincerely, Harris Hotel Samarinda #BalanceAtHarris
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MERI A.
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10.0
/10
Reviewed 2 week(s) ago
I've stayed at this hotel several times and it's a real pleasure. The staff is friendly, the rooms are clean and comfortable. The food is varied and delicious.
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Accommodation's Reply
12 Oct 2026
Thank you for your trust and loyalty in choosing to return to Harris Hotel Samarinda. We are delighted to know that you consistently enjoy your stay with us, from the friendliness of our staff and the cleanliness and comfort of your rooms to the variety and deliciousness of our food. This positive review encourages our entire team to strive for the best service and create memorable experiences on every visit. We hope to welcome you back to Harris Hotel Samarinda again for another impressive experience. Sincerely, Harris Hotel Samarinda
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F***1
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Staycation
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8.5
/10
Reviewed 2 week(s) ago
The room is comfortable, the breakfast is delicious and varied.
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Accommodation's Reply
12 Oct 2026
Hello! Thank you for sharing your experience staying at Harris Hotel Samarinda. We are delighted to hear that you felt comfortable in your room and enjoyed the delicious and varied breakfast. Your compliments are an encouragement to all our staff to provide the best service and make your stay a memorable one. We hope to welcome you again next time! Sincerely, Harris Hotel Samarinda
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M***h
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Staycation
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8.8
/10
Reviewed 3 week(s) ago
The room is clean, the AC works well, the bathroom amenities are well available, the room view directly faces the Mahakam Bridge.
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Accommodation's Reply
12 Oct 2026
Thank you for taking the time to share your experience at Harris Hotel Samarinda. We are delighted to hear that you were satisfied with the cleanliness of your room, the condition of the air conditioning, and the complete bathroom amenities we provided. We are also pleased that you were able to enjoy the view of the Maha Kam Bridge from your room. Your positive review encourages our entire team to maintain the quality of our facilities and provide the best service to all our guests. We hope to welcome you back to Harris Hotel Samarinda again for another memorable stay. Sincerely, Harris Hotel Samarinda
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N***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It was a pleasure staying at the Harris Hotel. The staff were all friendly and if you had any questions, they responded very quickly. 🥰
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Accommodation's Reply
12 Oct 2026
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at Harris Hotel Samarinda, especially the friendliness of our staff and the quick response from our team in assisting you with any needs. Your satisfaction is our joy and motivates us to continue providing friendly, responsive, and attentive service to all our guests. We hope to welcome you back to Harris Hotel Samarinda again for an even more memorable stay. Sincerely, Harris Hotel Samarinda
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Azizah N.
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Leisure
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8.5
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, you can request writing on the windows. It's also very beautiful, Harris is the best.
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Accommodation's Reply
06 Oct 2026
Thank you so much, Azizah N., for your lovely review! We are delighted to hear that you appreciated our team's service and enjoyed the personalized service (PSP) provided at your room window. Seeing your photos with your family also made us happy. We want to provide those little personal touches as part of your precious moments during your stay with your family. Thank you for choosing Harris Hotel Samarinda and allowing us to be a part of those moments. We hope to welcome you and your family again for another memorable experience! Sincerely, Harris Hotel Samarinda
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D***n
icon-Business
Business
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10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly and the environment is very comfortable.
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Accommodation's Reply
05 Oct 2026
Hello. Thank you so much for your wonderful review. We are delighted that you enjoyed the atmosphere of our hotel and were satisfied with the warm and attentive service provided by the staff at Harris Samarinda Hotel. Your comfort and excellent service are always our top priorities. We hope you will return to us after this pleasant stay. We look forward to seeing you again at Harris Samarinda Hotel. Thank you. From Harris Samarinda Hotel
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D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly and the environment is very comfortable.
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Accommodation's Reply
05 Oct 2026
Thank you so much for your positive review. We are delighted to hear that you felt comfortable in the hotel's atmosphere and enjoyed the friendly service from the Harris Samarinda Hotel team. Comfort and friendly service are always our top priorities. We hope this positive experience makes you feel comfortable visiting again. We look forward to welcoming you back to Harris Samarinda Hotel! Sincerely, Harris Samarinda Hotel
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gittie a. p.
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
Everything was very comfortable and satisfying, except for the orange pillow in the room with the "hari" logo that needed maintenance or replacement. It was very dirty and moldy, looking like it had never been changed or washed. This orange pillow was placed on top of a clean bed. While this might be normal for some, it might be uncomfortable and uncomfortable for others. Breakfast and dinner here were very aesthetically pleasing, thanks to the direct view of the Mahakam Twin Bridges.
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Accommodation's Reply
05 Oct 2026
Thank you so much for sharing your detailed experience. We are delighted to hear that overall you felt comfortable and satisfied, and enjoyed breakfast and dinner with views of the Maha Kham Twin Bridges, one of the main attractions of Harris Hotel Samarinda. We especially appreciate your feedback regarding the orange pillows in the room. The cleanliness and comfort of the bed are very important, and the condition you found did not meet our standards. We will forward this feedback to the housekeeping team for immediate action, including checking the condition, cleanliness, and suitability before placing them in the room. Thank you for helping us improve. We hope that on your next stay, you will have an even more comfortable and enjoyable experience with us. ✨ Sincerely, Harris Hotel Samarinda
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N***R
icon-origin-TRAVELOKA
8.6
/10
Reviewed 4 week(s) ago
The room wasn't soundproof enough. The housekeeping staff needs improvement. Just asking for towels had to wait over an hour, but they didn't come. I called the receptionist three times, but there was no response.
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Accommodation's Reply
05 Oct 2026
Sincerely, Thank you for sharing your feedback and comments regarding your stay. We apologize for any inconvenience caused by the soundproofing issues, the delayed towel replenishment, and the slow response time from the front desk. We will work with our housekeeping and front desk teams to discuss the situation, improve our responsiveness to your needs, and reassess the soundproofing in our rooms to identify areas for improvement. Your valuable feedback is a great encouragement for us to continuously improve our services and provide you with a more comfortable stay. Thank you, Harris Hotel Samarinda.
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Intan S.
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10.0
/10
Reviewed 5 week(s) ago
Comfortable hotel, attractive design, and great view.
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Accommodation's Reply
30 Sep 2026
Thank you so much for your positive review! We are delighted to hear that you enjoyed the relaxing atmosphere and views at Harris Hotel Samarinda. Your comfort and satisfaction motivate us to continue providing memorable stays. We hope to welcome you again in the future! Sincerely, Harris Hotel Samarinda
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soeprajoego a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good staff, clean, comfort, family.
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Accommodation's Reply
11 Sep 2026
Cheersm Thank you so much for your kind review! We are delighted to hear that you enjoyed the cleanliness and comfort of HARRIS Hotel Samarinda, and that our staff made your family stay a pleasant one. Your appreciation means a lot to our team and motivates us to continue creating a comfortable and welcoming experience for every family who stays with us. We look forward to welcoming you and your family back to HARRIS Hotel Samarinda! Warm regards, HARRIS Hotel Samarinda
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Supriadi A.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
For more than 2 years, every trial in Samarinda has been staying at Harris.
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Accommodation's Reply
07 Sep 2026
Thank you, Mr. Supriadi A. Warm regards from Harris Samarinda Hotel. Thank you for taking the time to write a review about your experience. Guest satisfaction is our top priority. We welcome all comments, suggestions, and feedback to consider and improve our services. We hope to welcome you back to Harris Samarinda Hotel again. Harris Samarinda Hotel #BalanceAtHarris
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Tamrizal
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The location is strategic, the place is very comfortable.
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Accommodation's Reply
07 Sep 2026
Thank you, Mr. Tamrizal. Warm regards from Harris Hotel Samarinda. Thank you for sharing your experience with Harris Hotel Samarinda. We are delighted to have provided you with the best service, as guest satisfaction is our top priority. Your feedback and comments are very important to us in improving the quality of our service in the future. We hope to welcome you again at Harris Hotel Samarinda. #BalanceAtHarris
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Tamrizal
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The location is strategic, the place is comfortable.
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Accommodation's Reply
07 Sep 2026
Thank you, Mr. Tamrizal. Warm regards from Harris Hotel Samarinda. Thank you for sharing your experience with Harris Hotel Samarinda. We are delighted to have provided you with the best service, as guest satisfaction is our top priority. Your feedback and comments are very important to us in improving the quality of our service in the future. We hope to welcome you again at Harris Hotel Samarinda. #BalanceAtHarris
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Nurhadiah N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
This was my umpteenth time staying here, but this time I'd chosen the dinner package. It turned out the dinner menu was very limited, unlike the breakfast menu.
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Accommodation's Reply
07 Sep 2026
Thank you, Ms. Noorhadiah N. Warm regards from Harris Hotel Samarinda. Thank you for taking the time to write a review about your experience. Guest satisfaction is our top priority. We welcome all comments, suggestions, and feedback to consider and improve our services. We hope to welcome you back to Harris Hotel Samarinda again. Harris Hotel Samarinda #BalanceAtHarris
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The river view room was beautiful and very clean. The room amenities were all great. The hotelier was friendly and kind. We were even allowed to take family graduation photos in the hotel area. Thank you so much 🫶 The breakfast menu was all good, and what was also fun was that there was some hilarious entertainment during breakfast 😁
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Accommodation's Reply
07 Sep 2026
Thank you. With our highest regards, from Harris Hotel Samarinda. Thank you for sharing your experience with Harris Hotel Samarinda. We are delighted to have provided you with the best service, as guest satisfaction is our top priority. Your feedback and comments are very important to us in improving the quality of our service in the future. We hope to welcome you again at Harris Hotel Samarinda. Harris Hotel Samarinda #BalanceAtHarris
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Number of reviews per page
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