Overall Ratings & Reviews I’M Hotel Makati

no drinking water, no hairbrush, no pajamas

Wifi ' s bad, the check in takes so long, we have to put deposit 75 % the accommodation price, does not seems like a 5 star hotel service at all.

Very Disappointed, I book prestige room with breakfast and 2pa free 60mins massage. But about checking, they say there is nothing. It's so bad that everyone will book the same thing I booked. It's disappointing because they say the 60mins massage for 2 is not in their system. There is no refund so it's a waste of money. It's just too much stress.

I request for non smoking room, but the room has heavy smoking smell, I don't know why, and also I booked from credit card, I already have receipt from this app, show paid but front desk still asking why name is different, I told her just checking my credit card to double check my name will be match. They even ask manager what should they do, really the service is going down, maybe come from cheap booking so they saw you are cheap then can show shit behavior.

Looks exactly like in the pictures, but the check-in process is terribly slow. Other than that everything are good.

Room is clean and spacious. The city view is nice. Breakfast buffet has many selection of food but the free access to I'm onsen pool and sauna is my favorite.

Beautiful hotels, impeccable amenities, friendly service and great security. Onsite onsen included with the stay. Located in the red light district, so be prepared to see hotel patron having ‘ guests’ but the staff does a great job in security eg, collecting ID 's of the ‘ guest’.

Facilities and feels don't feel like 5-star hotel.

We enjoyed our stay. The breakfast and dinner buffet are superb. The spa and pool is so relaxing which made me forget my worries in life (lol). The room is so comfy.

IM hotel is one of the best hotel in Makati ever, place in one of corner of Manila. The employee was very helpful and their hospitality was nice. They also provide massage service full with spa and sauna, it's very nice to have such a good experience with onsen. Recommended

The room is spacious and comfortable, just because of a business meeting and limited time, I didn't have the chance to try the pool. Next trip to Manila I will try again to stay at i'm hotel.

I'M Hotel Makati located very strategy's. have a good and clean rooms, also the staff are very friendly. Can't wait going back to there!

It's a nice, comfortable & modern hotel. we checked in at night time and only 5 mins in room my friend saw a little cockroach. We informed the hotel and few staffs came up to check not sure what they did because we went out for dinner. Did not see any cockroach again after that and had good sleep. Bed and everything is comfortable. Breakfast is great, all staffs service very friendly Its just a 'little thing' but made the stay a little bit not pleasant.

Clean room, friendly and accomodating staff. Kudos to the management. 😊

I always enjoyed my stay in I’M hotel. The rooms are just so comfy, I just wish they had bath robes in the room

I had a good time. I went there to rest and relax for a night, and the hotel helped me achieve my goal. I am definitely going back!

I didn’t really find my room that nice, I felt like it was bare. But the beds are really comfortable and my stay was nice and quiet.

I amaze with the antidote bar, the jelly fish is so fascinating...

Pros: comfortable bed and pillows, have a good couch and Smart TV, provided complimentary water and soda, relaxing mgswimming Ganda ng pool (tho malamiiig ung water), clean bathroom and pool bar has a delicious burger (a must try). Cons: You cannot check in right away if you are not the one who booked even with his/her consent. They said that an authorization letter should be provided as indicated on their hotel policy (but not indicated in details that was sent to me). I told them that I was driving and cannot send one, but there is no consideration, 3k deposit is needed (but they are accepting card, mehel leng telege besh), smelly ung towel na provided sa pool area and traffic going to the hotel.

Staff member is very friendly. We've got upgraded to premier suite room. Thanks to the hotel staff.