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Vasa Hotel Surabaya

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Overall Ratings & Reviews Vasa Hotel Surabaya

Traveloka (4,448)

Other sources (138)

8.7

Very Good

From 4,448 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

9.0

Meal

8.7

Location

8.8

Service and Facilites

8.9

People often mention about Vasa Hotel Surabaya

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Bedroom (66)

Ambiance (64)

Room Space (64)

Hotel Area (59)

Accessibility (58)

Staff Friendliness (57)

Bathroom (57)

Family Friendly (56)

Soundproof (55)

Wifi (51)

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Traveler Reviews Vasa Hotel Surabaya

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Customer reviews

Marsela M. A.

Leisure

10.0

/10

Reviewed 3 day(s) ago

The hotel staff is very friendly, the cleanliness is always maintained, the rooms are very comfortable, and the food is all delicious. 5/5 ⭐⭐⭐⭐⭐

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F***Y

Leisure

10.0

/10

Reviewed 1 week(s) ago

We got the Hollywood bed, which was huge. Perfect for me, my husband, and our two little ones.

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A***a

Staycation

8.8

/10

Reviewed 1 week(s) ago

Thank you Vasa for the sweet greeting card and a welcome fruit basket for my kids!

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Buche n. a.

Staycation

10.0

/10

Reviewed 1 week(s) ago

The staff are friendly and helpful, we see honesty in their service, not a fake.

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Tammy A. P.

10.0

/10

Reviewed 2 week(s) ago

There's a price for quality, that's what I feel. The Plyana Hotel staff are top-notch. The rooms are large and the toilets are clean. The food is delicious and there's so much of it that I don't know what to eat. Hopefully, I can stay here again next year.

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S***s

Staycation

10.0

/10

Reviewed 2 week(s) ago

This is my umpteenth time staying here. It never disappoints. Thanks Vasa

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felly s.

Staycation

7.2

/10

Reviewed 3 week(s) ago

The hotel staff is very unfriendly, the check-in time is not according to the hotel rules, the staff are arbitrary when speaking, they are not polite, the hospitality is lacking, I also brought distant relatives, I also ordered quite a lot of rooms but the service is very unfriendly

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1 people find it helpful

f***y

Staycation

10.0

/10

Reviewed 3 week(s) ago

The hotel staff is very unfriendly, the check-in time is not according to hotel regulations, the staff are arbitrary and not polite when speaking, the hospitality is lacking

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f***y

Staycation

9.7

/10

Reviewed 3 week(s) ago

The hotel staff is very unfriendly, the check-in time is not according to hotel regulations, the staff are arbitrary and not polite when speaking, the hospitality is lacking

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f***y

Staycation

8.0

/10

Reviewed 3 week(s) ago

The hotel staff is very unfriendly, the check-in time is not according to hotel regulations, the staff are arbitrary and not polite when speaking, the hospitality is lacking

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f***y

Staycation

8.0

/10

Reviewed 3 week(s) ago

The hotel staff is very unfriendly, the service is lacking, there is no hospitality, the check-in time is not according to hotel regulations.

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David A.

10.0

/10

Reviewed 3 week(s) ago

Mantappppppppppppppppppppppppppppppp

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Helena N. I. W.

Staycation

10.0

/10

Reviewed 4 week(s) ago

The room is very comfortable, quiet, there are speakers, the room is clean, everything is perfect.

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i***i

Business

9.7

/10

Reviewed 5 week(s) ago

I really enjoyed to stay at Vasa Surabaya, the staff is very friendly and kind, also the bed, it’s just comforting. Can’t wait to come back! Thank you, Vasa hotel Surabaya

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S***i

Business

10.0

/10

Reviewed 7 week(s) ago

Everything was good! Level up any hospitality and stay number one!

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Ika W.

Transit

9.7

/10

Reviewed 7 week(s) ago

The staff so friendly, especially Yasin from FO and the pregnant woman in 209 dining. They were amazing, so helpful and kind. The food taste was 10/10. Spacious and clean room.

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Accommodation's Reply

23 Nov 2025

Dear Ika W., Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

S***a

Medical

10.0

/10

Reviewed 8 week(s) ago

A hotel with excellent service, from check in, stay, check out.

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Accommodation's Reply

23 Nov 2025

Dear S***a, Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

P***i

10.0

/10

Reviewed 12 week(s) ago

The service is very friendly, good job

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1 people find it helpful

Accommodation's Reply

23 Nov 2025

Dear P***i, Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

Denok R.

10.0

/10

Reviewed 12 week(s) ago

Comfortable.. Good service.. There is Harlan.

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1 people find it helpful

Accommodation's Reply

23 Nov 2025

Dear Denok R., Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

S***n

Staycation

9.7

/10

Reviewed 12 week(s) ago

Very satisfied with my staycation at this hotel. Excellent, friendly service. Complete, clean facilities. Clean, spacious rooms.

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2 people find it helpful

Accommodation's Reply

23 Nov 2025

Dear S***n, Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

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