Wyndham Surabaya

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Overall Ratings & Reviews Wyndham Surabaya

Traveloka (8,372)
Other sources (121)
8.8
Very Good
From 8,372 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.6

Location

9.1

Service and Facilites

8.8

People often mention about Wyndham Surabaya
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Room Space (332)
Distance to City Center (324)
Bedroom (303)
Staff Friendliness (286)
Bathroom (283)
Ambiance (274)
Hotel Area (257)
Accessibility (242)
Family Friendly (215)
Surroundings (213)
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Traveler Reviews Wyndham Surabaya

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40
Customer reviews
Cindy L. D. P.
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9.6
/10
Reviewed 1 day(s) ago
For the food, please improve the taste, otherwise it is satisfactory.
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a***h
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9.0
/10
Reviewed 4 day(s) ago
The noises around the room were heard.
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a***i
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10.0
/10
Reviewed 5 day(s) ago
All the staff are really friendly, early check-in is allowed, you can check-in at 1 o'clock.. Love Wyndham so much ❤️
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P***i
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Leisure
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9.7
/10
Reviewed 1 week(s) ago
You can request it for a special day. I've stayed here several times on staycations with my family, and I'm so happy.
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L***a
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
Clean, tidy bedroom, bathroom, delicious food.
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Mawaddah
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10.0
/10
Reviewed 2 week(s) ago
All the staff were very friendly and helpful, thank you.
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M***d
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
I recently had the pleasure of staying at Wyndham Surabaya for 4 days and 4 nights, and I can honestly say it was an amazing experience from start to finish. This 5-star hotel at Jl. Basuki Rahmat is truly in the heart of Surabaya - close to Tunjungan Plaza, great location, but once you enter the lobby you feel pure luxury and calm away from the city buzz. The room was spacious, impeccably clean, modern, and very comfortable with everything I needed - fast WiFi, Smart TV, cozy bedding, and a beautiful city view. Breakfast buffet at Tangerine Restaurant was outstanding with so many Indonesian and international options. The outdoor pool, gym and spa facilities were top-notch. But what made this stay truly unforgettable was the service. A very special mention to Ms. Eva - she is an asset to Wyndham Surabaya. Her hospitality is exceptional. Always smiling, very professional, attentive, and goes above and beyond to make guests feel welcome and valued. She handled everything with such grace and genuine care. Great staff like Eva is the reason guests come back. To the entire team at Wyndham Surabaya - thank you for 4 amazing days. You have set a very high standard. I will definitely be back and highly recommend this hotel to anyone visiting Surabaya. Highly recommended!
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s***i
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8.5
/10
Reviewed 2 week(s) ago
You can add drinking water refills around the room area.
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A***n
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9.4
/10
Reviewed 2 week(s) ago
One of the best hotels in town, will go there again for sure.
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A***n
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Business
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9.4
/10
Reviewed 2 week(s) ago
One of the best hotels in Surabaya, totally recommended.
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A***n
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Leisure
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9.7
/10
Reviewed 2 week(s) ago
The hotel staff was very helpful. It smelled delicious and luxurious, and the location was perfect. It was perfect on Sunday mornings, as there was a CFD event in front of the hotel.
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A***n
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10.0
/10
Reviewed 2 week(s) ago
Excellent hotel service
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Verified Traveler
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Leisure
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8.5
/10
Reviewed 3 week(s) ago
The staff is very friendly and helpful, especially Eva. She made sure clear communication and was very helpful with the room arrangements. The room is clean but very outdated, with a very old design. The wallpaper is old and worn out, and the toilet shower and handles are difficult to turn. Otherwise, a comfortable stay overall.
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ario k.
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Leisure
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9.7
/10
Reviewed 3 week(s) ago
Accessible to the city center, clean, and proactive and pleasant staff. The food needs improvement, and the reservation system needs to be improved to eliminate the need for multiple confirmations.
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ario k.
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Leisure
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9.7
/10
Reviewed 3 week(s) ago
Accessible to the city center, clean, and the staff are proactive and pleasant. The food needs improvement, and the reservation system needs to be addressed to eliminate the need for multiple confirmations.
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ario k.
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Accessible to the city center, clean, and proactive and pleasant staff. The food needs improvement, and the reservation system needs to be improved to eliminate the need for multiple confirmations.
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Accommodation's Reply
17 Sep 2026
Dear Ari, From Wyndham Surabaya, Thank you so much for taking the time to share your valuable feedback and comments about your stay at our hotel. We are delighted that you enjoyed Wyndham Surabaya's excellent location in the heart of Surabaya's vibrant business and entertainment district, as well as the outstanding service you received during your stay. Regarding your suggestions concerning food options and the reservation system, we will take appropriate action to prevent similar issues in the future. Wyndham Hotels & Resorts are committed to always meeting the needs and expectations of all our guests. Thank you again for your valuable feedback. We will strive to provide even higher quality service in the future. For your next stay, we recommend you try our new Deluxe Room, designed to be brighter, airier, cleaner, and more comfortable. The rooms feature amenities such as wireless charging, USB-A and USB-C ports, a 55x55 inch Smart TV, and premium, eco-friendly amenities. For the latest updates, please follow us on Instagram, Facebook, YouTube, and TikTok (@wyndhamsurabaya). We look forward to seeing you again at Wyndham Surabaya.
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ario k.
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9.7
/10
Reviewed 3 week(s) ago
Accessible to the city center, clean, and the staff are proactive and pleasant. The food needs improvement, and the reservation system needs to be addressed to eliminate the need for multiple confirmations.
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ario k.
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Leisure
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9.6
/10
Reviewed 3 week(s) ago
Accessible to the city center, clean, and proactive and pleasant staff. The food needs improvement, and the reservation system needs to be improved to eliminate the need for multiple confirmations.
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B***g
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Very spacious room, the hotel atmosphere is calm and luxurious.
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A***y
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8.5
/10
Reviewed 4 week(s) ago
Friendly and polite staff, the best.
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