8.6
Very Good
From 3,755 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about Grand Cakra Hotel Malang
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Staff Friendliness (60)
Surroundings (51)
Bedroom (51)
Ambiance (46)
Room Space (43)
Bathroom (43)
Hotel Area (39)
Accessibility (37)
Variety (37)
Taste (35)
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Traveler Reviews Grand Cakra Hotel Malang

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40
Customer reviews
H***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The staff was friendly and the place nice.
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Accommodation's Reply
18 Jul 2025
Dear Sir or Madame, Warmest Greeting from Grand Cakra Hotel Malang! Thank you for your positive review! We're delighted to hear that you had pleasant stay with us and found our staff delightfull. We look forward to welcoming you back to our hotel in the future. Thank you. Sincerely, E-Commerce
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Tyas L. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.0
/10
Reviewed 7 day(s) ago
We chose the club room type which was written as 2 large beds, but after entering the room, the beds were 2 single beds 🥴 then we wanted to add 1 room, the information from the reception was full, while we saw that it was still available on Traveloka until we had to argue with the frontliner. Until finally we still booked a room from Traveloka and it turned out the room was available. For breakfast, there was not much variety and the restaurant employees were not smiling hehe. Overall, for that price, it was so-so. For a very strategic location because coincidentally the next day we played golf at Araya. Hopefully in the future it can be improved so that the facilities and services are even better.
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Accommodation's Reply
16 Jul 2025
Dear Mrs. Tyas, Warm greetings from Grand Cakra Hotel Malang! We thank you for your review of your stay and for your appreciation of our strategic location. We sincerely apologize for any inconvenience you experienced during your stay with us and regret that we were unable to meet your expectations. We apologize for the less than satisfactory service you received upon check-in. Providing excellent service is our top priority, and we regret that this was not reflected in your experience. We apologize if our staff did not provide the best service, and we will provide additional training and supervision to our staff to ensure that they are fully capable of meeting our guests' expectations. We prioritize guest satisfaction, and we regret that the breakfast menu during your stay was less than varied and our restaurant staff were less than friendly in serving you. We have passed your complaint on to our team to ensure that such issues are immediately corrected and prevent a recurrence in the future. We appreciate your feedback as it helps us identify areas for improvement, and we look forward to welcoming you back in the future and providing you with the exceptional experience you expect. Please feel free to contact us with any further questions. Thank you. Warm Regards, E-Commerce
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Aristyanto H. T.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The hotel is perfectly located near a mall and an eating place. Very nice services here.
2 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Mr. Aristyanto, Warmest Greeting from Grand Cakra Hotel Malang! Thank you for your positive review! We're delighted to hear that you had pleasant stay with us, enjoyed our strategic location, and found our good services. Thank you. Sincerely, E-Commerce
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Hotel service is very good, staff is friendly, rooms are clean and fragrant.
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Accommodation's Reply
16 Jul 2025
Dear Sir/Madam, Warmest greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel, from the friendly service from our staff, and that you loved our clean and fragrant rooms. We look forward to welcoming you back in the future and continuing to provide you with an even better experience. Thank you. Best regards, E-Commerce
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R***m
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Can be repeated again. Even though it is a smoking room, the AC is still cold.
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Accommodation's Reply
16 Jul 2025
Dear Sir/Madam, Warmest greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel and would recommend us as your next destination. We look forward to welcoming you back in the future and continuing to provide you with an even better experience. Thank you. Best regards, E-Commerce
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aeb s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Grand Cakra is cool, I'm glad I stayed here
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2 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Mr. Aeb, Warmest greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back in the future and continuing to provide you with an even better experience. Thank you. Best regards, E-Commerce
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T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Great place for holiday with family.
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Accommodation's Reply
16 Jul 2025
Dear Sir or Madame, Warmest Greeting from Grand Cakra Hotel Malang! Thank you for your positive review! We're delighted to hear that you and your family had pleasant stay with us.. We look forward to welcoming you back to our hotel in the future. Thank you. Sincerely, E-Commerce
N***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Next time I have a staycation, the hotel will have air freshener to make it smell even better. 🥰
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1 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Warmest greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel and have shared your feedback with our team. Providing the best service is our priority. We look forward to welcoming you back in the future and continuing to provide an even better experience. Thank you. Best regards, E-Commerce
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Y***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I stayed 2 days at Grand Cakra very memorable. The room is spacious clean, good service, friendly staff. Next time I go to Malang, I definitely want to stay here again. Thank you very much Grand Cakra.😍
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Warmest greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel, from the ambiance of our room, to the excellent service from our staff, to recommending us as a destination for your stay in Malang. We look forward to welcoming you back in the future and continuing to provide you with an even better experience. Thank you. Warmest regards, E-Commerce
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W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Close to other facilities such as malls, Empire XXI, restaurants, hospitals, and others.
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1 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Warmest greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel and that we enjoyed its convenient location. We look forward to welcoming you back in the future and continuing to provide you with an even better experience. Thank you. Best regards, E-Commerce
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O***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
Good service and friendly staff and also nice surroundings.
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Accommodation's Reply
30 May 2025
Dear Sir or Madame, Warmest Greeting from Grand Cakra Hotel Malang! Thank you for your positive review! We're delighted to hear that you had pleasant stay with us and found our staff delightfull. We look forward to welcoming you back to our hotel in the future. Thank you. Sincerely, E-Commerce
akal G.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Perfect in its class, cool, close to everywhere
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1 people find it helpful
Accommodation's Reply
30 May 2025
Dear Sir/Madam, Warmest Greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are very happy to hear that you and your family enjoyed your stay at our hotel and loved our strategic location. We look forward to welcoming you back in the future and continuing to provide even better experiences. Maturnuwun. Warmest Regards, E-Commerce
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Juliawati
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
We had trouble with the first night booking, but the staffs were very helpful! Really appreciate it!
1 people find it helpful
Accommodation's Reply
30 May 2025
Dear Mrs. Juliawati, Warmest Greeting from Grand Cakra Hotel Malang! We very must appreciate your comments regarding your stay at Grand Cakra Hotel Malang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely E-Commerce
r***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Recommended for staycation. Close to everywhere
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Accommodation's Reply
30 May 2025
Dear Sir/Madam, Warmest Greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are very happy to hear that you enjoyed your stay at our hotel and loved our strategic location. We look forward to welcoming you back in the future and continuing to provide you with even better experiences. Maturnuwun. Warmest Regards, E-Commerce
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N***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Hassle-free check-in and out process plus super friendly staff.
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Accommodation's Reply
30 May 2025
Dear Sir/Madam, Warmest Greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are very happy to hear that you enjoyed your stay at our hotel and received super friendly service from our staff. We look forward to welcoming you back in the future and continuing to provide even better experiences. Maturnuwun. Warmest Regards, E-Commerce
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T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
clean, comfortable, friendly hotel staff and varied and delicious breakfast
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1 people find it helpful
Accommodation's Reply
30 May 2025
Dear Sir/Madam, Warmest Greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are very happy to hear that you enjoyed your stay at our hotel, found our staff friendly, and enjoyed our breakfast menu. We look forward to welcoming you back in the future and continuing to provide an even better experience. Maturnuwun. Warmest Regards, E-Commerce
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d***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Often stay here because of the strategic and comfortable location.
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3 people find it helpful
Accommodation's Reply
30 May 2025
Dear Sir/Madam, Warmest Greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are very happy to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back in the future and continuing to provide you with even better experiences. Maturnuwun. Warmest Regards, E-Commerce
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Indah d. a.
icon-Medical
Medical
icon-origin-TRAVELOKA
5.0
/10
Reviewed 10 week(s) ago
The worst thing happened yesterday, I already allowed my child to eat from a box, how could you be so late and not allow my child to eat from his box. After staying there more than 10 times, you didn't give me just Indomie until my child cried. Didn't you see how many times I've been to your hotel in the past month? Why did I steal Indomie? It ruined the dining atmosphere, the plan was to stay for 5 days, on the 3rd day I checked out I was already in no mood.
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Accommodation's Reply
30 May 2025
Dear Ms. Indah, Warmest Greetings from Grand Cakra Hotel Malang! We would like to thank you for your review of your stay. We sincerely apologize for the inconvenience you experienced during your stay at our hotel and we regret that we were unable to meet your expectations. We apologize for the less than satisfactory service you received at the breakfast area. Providing exceptional service is our top priority, and we regret that this was not reflected in your experience. We will provide additional training and supervision to our staff to ensure that they are fully capable of meeting our guests’ expectations. We appreciate your feedback as it helps us identify areas for improvement, and we look forward to welcoming you back in the future and providing you with the exceptional experience you have come to expect. And please do not hesitate to contact us if you have any further questions. Thank you. Warm Regards, E-Commerce
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Staff very friendly, nice place, but some facilities must be checked in periodically.
1 people find it helpful
Accommodation's Reply
30 May 2025
Dear Sir or Madame, Warmest Greeting from Grand Cakra Hotel Malang! We very must appreciate your comments regarding your stay at Grand Cakra Hotel Malang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely E-Commerce
Indah d. a.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
still friendly and very helpful I happened to have a need to go to Persada
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2 people find it helpful
Accommodation's Reply
30 May 2025
Dear Ms. Indah, Warmest Greetings from Grand Cakra Hotel Malang! Thank you for your wonderful review. We are very happy to hear that you enjoyed your stay at our hotel and found our staff to be very friendly. We look forward to welcoming you back in the future and continuing to provide you with an even better experience. Maturnuwun. Warmest Regards, E-Commerce
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Number of reviews per page
20
40