Very friendly and helpful staff went above and beyond. Excellent location.

Have stayed here several times and it never disappoints.

The food menu is extensive and varied, but cleanliness needs to be improved a little more.

The hotel staff is friendly, the rooms are very comfortable and clean.

Clean, comfortable and strategic..

This was my first stay at the Grand Cakra Hotel Malang on a business trip to Malang. Overall, I had a very good stay and was satisfied with my choice of hotel. One of the hotel's main advantages is its strategic location. The hotel is right near the entrance to the Araya Housing complex and is surrounded by a variety of dining options and complete facilities. Nearby are Sushi Tei, Yoshinoya, Burger King, Starbucks, Super Indo, and various other culinary options, all within easy reach. For guests who enjoy morning exercise, the area around the hotel is also very comfortable for walking or jogging. The environment is well-maintained, relatively quiet, and conducive to exercise before starting the day. Furthermore, the hotel is very close to several popular destinations, such as the Rustic Market Araya and the Binus Malang campus, which can be reached in about a 9-minute drive. I found the room size just right, comfortable for both business and personal travel. Given the facilities provided, the room rate is very reasonable and offers good value. If I'm not mistaken, this hotel was formerly known as Horison Ultima, and I found the quality of the property and its location to still be among its main attractions. As suggestions for improvement, there are two areas that I believe require attention from management. First, the Wi-Fi quality. During my stay on the 5th floor, the Wi-Fi connection frequently connected and disconnected, which was quite disruptive to my work activities. I don't know if this was a hotel-wide issue or just my room, but hopefully, it will be addressed in the future. Second, the condition of the door handle. I had difficulty opening the door because the handle had to be slightly lifted or "pried" before the door would open.

Suitable for business purposes, affordable prices.

Varied food, strategic location, and comfortable rooms.

I like the environment. You can jog in Araya.

Overall it's okay, only breakfast for a 4-star hotel is too limited...

The staff is friendly, and the hotel is strategically located near the culinary food court, Sushi Tei, Burger King, and Starbucks. The rooms are clean and comfortable.

Overall a pleasure, and the staff service was fast and smart.

Usually, when staying at 3-5 star hotels, you can borrow an iron or they'll provide one. At this hotel, you had to pay, even though you only wanted to iron one hijab. The room smelled musty, as if no one had stayed there. The hotel was also very quiet.

Very comfortable. Delicious food with a variety.

My first stay at Grand Cakra. Friendly staff, great location, and a decent variety of food.

My first time staying at Grand Cakra, due to an emergency at Persada Hospital. I didn't have time to take a picture of the room because I came straight to rest and sleep. Thank God, I was happy and had a good impression. The room was clean, the facilities were complete, comfortable, the staff was friendly, it was close to Plaza Araya and Courtyard Lounge where various food tenants, etc., such as Sushi Tei, Kimukatsu, Yoshinoya, it was close to Persada Hospital, and the environment was really comfortable.

Only the bathroom wasn't very clean. Everything else was clean.

Hotel staff is friendly, rooms are clean

The environment is comfortable, close to shopping and dining centers, you can jog directly around the hotel.

It's really great for a staycation, close to Courtyard and Miniplaza.