Grand Cakra Hotel Malang

Hotels
8.5
/10
Very Good
4,045 reviews

What Guests Say About Their Stay

Staff Friendliness (140)
Bedroom (139)
Surroundings (133)
Ambiance (127)

W***y

10.0
/ 10
The hotel staff was extremely friendly. The food was delicious, and the decor was very neat and attractive. Highly recommended for a staycation. The hotel environment and rooms are also very comfortable.
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Syafrani

10.0
/ 10
Beyond expectations, the staff is friendly, the service is excellent and the cleanliness is very well maintained.
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Y***y

10.0
/ 10
I stayed 2 days at Grand Cakra very memorable. The room is spacious clean, good service, friendly staff. Next time I go to Malang, I definitely want to stay here again. Thank you very much Grand Cakra.😍
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angela m. n.

10.0
/ 10
Very friendly employees. The room is clean. The food is also really delicious. The pool is clean. Close to Plaza Araya, Superindo. If I go to Malang, I will stay here again. Very recommended.
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DESIREE AVELINE HIDAJAT

8.5
/ 10
Pleasant friendly service and very helpful.
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In the Area
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Green Boulevard No.2 Kota Araya, Blimbing, Malang, Jawa Timur, Indonesia, 65152

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Grand Cakra Hotel Malang is located in area / city Blimbing. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Grand Cakra Hotel Malang

Green Boulevard No.2 Kota Araya, Blimbing, Malang, Jawa Timur, Indonesia, 65152
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Lobby Grand Cakra Hotel Malang
Lobby 2 Grand Cakra Hotel Malang

Discover More About Grand Cakra Hotel Malang

Location


Grand Cakra Hotel Malang is located in area / city Blimbing.

About Grand Cakra Hotel Malang

From business event to corporate gathering, Grand Cakra Hotel Malang provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, Grand Cakra Hotel Malang is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at Grand Cakra Hotel Malang, a wonderful accommodation for your family holiday.

This hotel is an ideal choice for you, novice to professional golfers.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Grand Cakra Hotel Malang.

If you plan to have a long-term stay, staying at Grand Cakra Hotel Malang is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Are you a shopaholic? Staying at Grand Cakra Hotel Malang will surely spoil you for numerous shopping centers nearby.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Grand Cakra Hotel Malang is suitable for you who value privacy during your stay.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Cakra Hotel Malang exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Cakra Hotel Malang is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Grand Cakra Hotel Malang.

All facilities in Grand Cakra Hotel Malang

Bar, Cafe and Lounge Grand Cakra Hotel Malang
Bar, Cafe and Lounge
Swimming Pool Grand Cakra Hotel Malang
Swimming Pool
Entertainment Facility Grand Cakra Hotel Malang
Entertainment Facility
Fitness Center Grand Cakra Hotel Malang
Fitness Center
Functional Hall Grand Cakra Hotel Malang
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Buffet dinner
  • Buffet lunch
  • Continental breakfast
  • Dining area
  • Early bird breakfast
  • Hot breakfast
  • Set menu dinner
  • Show cooking restaurant
  • Snacks
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Porter
  • Wedding service

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Cloakroom
  • Clothes dryer
  • Connecting rooms
  • Non-smoking room
  • Swimming pool

Things to Do

  • Children play area
  • Fitness center
  • Massage
  • Outdoor pool
  • Spa
  • Hot tub

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

Transportation

  • Area shuttle with surcharge
  • Valet parking

Business Facilities

  • Meeting facilities
  • PRINTER

Sports and Recreations

  • Billiard
  • Fitness center

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Grand Cakra Hotel Malang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Bisa dalam bentuk fisik. The required documents can be in the form of soft copy.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Cakra Hotel Malang
124
Number of floors in Grand Cakra Hotel Malang
6
Another facilities in Grand Cakra Hotel Malang
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast

Frequently asked question in Grand Cakra Hotel Malang

What are available facilities at Grand Cakra Hotel Malang?
There are top facilites at Grand Cakra Hotel Malang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Cakra Hotel Malang?
The standard check-in time at Grand Cakra Hotel Malang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Cakra Hotel Malang provide breakfast?
Yes, Grand Cakra Hotel Malang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Cakra Hotel Malang?
Grand Cakra Hotel Malang is a 4.0-star hotel.
How many floors does Grand Cakra Hotel Malang have?
Grand Cakra Hotel Malang has 6 floors.
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More Reviews from Other Guests in Grand Cakra Hotel Malang

Overall Ratings & Reviews Grand Cakra Hotel Malang

Traveloka (4,022)
Other sources (23)
8.6
Very Good
From 4,022 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

8.7

Service and Facilites

8.7

People often mention about Grand Cakra Hotel Malang
All
Staff Friendliness (89)
Bedroom (80)
Ambiance (78)
Surroundings (77)
Room Space (68)
Bathroom (67)
Hotel Area (64)
Variety (60)
Accessibility (58)
Family Friendly (56)
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Most Recent
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Traveler Reviews Grand Cakra Hotel Malang

Number of reviews per page
20
40
Customer reviews
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 day(s) ago
Very friendly and helpful staff went above and beyond. Excellent location.
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s***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
Have stayed here several times and it never disappoints.
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s***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
The food menu is extensive and varied, but cleanliness needs to be improved a little more.
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Accommodation's Reply
24 Jun 2026
Dear Valued Guest, Thank you for choosing Chakra Malangland Hotel. We are delighted that you enjoyed your stay and appreciated our diverse and delicious cuisine. Cleanliness and guest satisfaction are always our top priorities, and we apologize for the failure to meet our cleanliness standards during your stay. We have immediately forwarded your feedback to the housekeeping department and will take steps to prevent this from happening again. We hope to provide you with an even more pleasant experience on your next stay. Thank you again. Sincerely, E-commerce Department
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Nur F. I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, the rooms are very comfortable and clean.
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Accommodation's Reply
23 Jun 2026
Dear Ms. Noor, Greetings from Grand Chakra Malang Hotel. Thank you very much for your wonderful review. We are delighted that you enjoyed your stay, were satisfied with the warm and friendly service from our staff, and were able to relax comfortably in your room. We will do our best to make your next stay even more enjoyable. Thank you again. Sincerely, E-commerce Department
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Erlin N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Clean, comfortable and strategic..
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Accommodation's Reply
23 Jun 2026
Dear Mr./Ms. Arling, This is a message from Grand Chakra Malang Hotel. We would like to express our sincere gratitude for your valuable feedback. We are delighted to hear that you had a wonderful time at our hotel. We will strive to provide even better service in the future. We look forward to welcoming you back again. Thank you. Sincerely, E-commerce Department
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Ananda R. A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
This was my first stay at the Grand Cakra Hotel Malang on a business trip to Malang. Overall, I had a very good stay and was satisfied with my choice of hotel. One of the hotel's main advantages is its strategic location. The hotel is right near the entrance to the Araya Housing complex and is surrounded by a variety of dining options and complete facilities. Nearby are Sushi Tei, Yoshinoya, Burger King, Starbucks, Super Indo, and various other culinary options, all within easy reach. For guests who enjoy morning exercise, the area around the hotel is also very comfortable for walking or jogging. The environment is well-maintained, relatively quiet, and conducive to exercise before starting the day. Furthermore, the hotel is very close to several popular destinations, such as the Rustic Market Araya and the Binus Malang campus, which can be reached in about a 9-minute drive. I found the room size just right, comfortable for both business and personal travel. Given the facilities provided, the room rate is very reasonable and offers good value. If I'm not mistaken, this hotel was formerly known as Horison Ultima, and I found the quality of the property and its location to still be among its main attractions. As suggestions for improvement, there are two areas that I believe require attention from management. First, the Wi-Fi quality. During my stay on the 5th floor, the Wi-Fi connection frequently connected and disconnected, which was quite disruptive to my work activities. I don't know if this was a hotel-wide issue or just my room, but hopefully, it will be addressed in the future. Second, the condition of the door handle. I had difficulty opening the door because the handle had to be slightly lifted or "pried" before the door would open.
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+4
1 people find it helpful
Accommodation's Reply
23 Jun 2026
Hello Ms. Ananda! This is Malang Grand Chakra Hotel. Thank you so much for your detailed review. We are delighted to hear that you were satisfied with the excellent location, comprehensive facilities, and the amenities and services in our hotel rooms. We apologize for the inconvenience caused by the unstable Wi-Fi signal. We strive to ensure all our facilities function smoothly. We will coordinate with the relevant departments to resolve this issue to further enhance your satisfaction. We apologize again for the substandard door handle in your room. We have reported this to our technical department and have ordered immediate improvement. We will do our best to ensure this does not happen again. Thank you so much for your valuable feedback. We will do our best to provide you with better service on your next stay. Thank you. Sincerely, E-commerce Department
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s***i
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Suitable for business purposes, affordable prices.
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Accommodation's Reply
23 Jun 2026
Dear valued guest, This is Chakra Malangland Hotel. Thank you very much for choosing to stay with us and for taking the time to provide us with valuable feedback. We are delighted that you enjoyed your stay at our hotel and hope you will recommend us to others. We will strive to provide even better service in the future. Thank you. E-commerce Department
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s***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Varied food, strategic location, and comfortable rooms.
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Accommodation's Reply
23 Jun 2026
Dear Valued Guest, This is Chakra Malangland Hotel. Thank you very much for choosing to stay with us. We appreciate you taking the time to provide us with valuable feedback. We are delighted that you enjoyed your stay at our hotel and were satisfied with the variety of food, convenient location, and comfortable rooms. We will continue to strive to provide excellent service to all our guests. We hope to welcome you back again. Thank you very much. Sincerely, E-commerce Department
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Verified Traveler
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
I like the environment. You can jog in Araya.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, Chakra Malangland Hotel wishes you a pleasant stay. Thank you very much for your valuable feedback. We are delighted that you enjoyed your stay at our hotel. We will strive to provide even better service in the future. We hope to welcome you again. Thank you. Sincerely, E-commerce Department
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Aris J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
Overall it's okay, only breakfast for a 4-star hotel is too limited...
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Accommodation's Reply
20 Jun 2026
Dear Ms. Alice, This is Chakra Malangland Hotel. Thank you so much for taking the time to provide us with your valuable feedback regarding your stay. We sincerely apologize for any inconvenience you experienced during your stay and for our service not meeting your expectations. We are especially sorry that you were dissatisfied with the breakfast menu. Providing the best service is always our top priority, and we are deeply regretful that our efforts in this area were not fully reflected in your experience during your stay. We have forwarded your feedback to the Food and Beverage Department for immediate action. We will do our best to prevent such incidents from happening again in the future. Your valuable feedback is crucial to improving our services. We hope to welcome you back on your next stay and will continue to strive to provide you with the best possible service. Please contact us if you have any questions. Thank you. Sincerely, E-commerce Department
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff is friendly, and the hotel is strategically located near the culinary food court, Sushi Tei, Burger King, and Starbucks. The rooms are clean and comfortable.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, Welcome to Chakra Malang Grand Hotel! Thank you very much for your valuable feedback. We are delighted to hear that you had a wonderful time at our hotel, enjoying our friendly and welcoming staff, convenient location, and clean and comfortable rooms. We will strive to further improve our services in the future. We hope to welcome you back again. Thank you very much. Sincerely, E-commerce Department
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Muda H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Overall a pleasure, and the staff service was fast and smart.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, This is Chakra Malangland Hotel. Thank you very much for choosing to stay with us and for taking the time to provide us with valuable feedback. We are delighted that you enjoyed your stay at our hotel and were satisfied with the warm and friendly service from our staff. We will strive to further improve our services in the future. Thank you again. E-commerce Department
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a***i
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 4 week(s) ago
Usually, when staying at 3-5 star hotels, you can borrow an iron or they'll provide one. At this hotel, you had to pay, even though you only wanted to iron one hijab. The room smelled musty, as if no one had stayed there. The hotel was also very quiet.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guests, This is Hotel Chakra Malangland. Thank you very much for taking the time to provide us with your valuable feedback regarding your stay. We sincerely apologize for any inconvenience you experienced during your stay and for failing to meet your expectations. We also apologize again for the lack of an iron in your room. For safety reasons, we do not provide irons. Your valuable feedback is essential for improving our services, and we will do our best to ensure you are more satisfied with your next stay. If you have any questions, please do not hesitate to contact us. Thank you again. Sincerely, E-commerce Department
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very comfortable. Delicious food with a variety.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, Grand Chakra Malang Hotel wishes you a pleasant stay. Thank you very much for your valuable feedback. We are pleased that you enjoyed your stay at our hotel and were satisfied with our diverse menu. We will continue to strive to improve our services. We look forward to welcoming you again. Thank you. Sincerely, E-commerce Department
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h***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
My first stay at Grand Cakra. Friendly staff, great location, and a decent variety of food.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, Welcome to Chakra Malang Grand Hotel! Thank you so much for your valuable feedback. We are delighted that you enjoyed your stay at our hotel. We are very glad that you were satisfied with everything, including the friendly and welcoming staff, the convenient location, and the diverse food options. We will strive to provide even better service in the future. We look forward to welcoming you again. Thank you very much. Sincerely, E-commerce Department
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Tri S. A.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
My first time staying at Grand Cakra, due to an emergency at Persada Hospital. I didn't have time to take a picture of the room because I came straight to rest and sleep. Thank God, I was happy and had a good impression. The room was clean, the facilities were complete, comfortable, the staff was friendly, it was close to Plaza Araya and Courtyard Lounge where various food tenants, etc., such as Sushi Tei, Kimukatsu, Yoshinoya, it was close to Persada Hospital, and the environment was really comfortable.
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Accommodation's Reply
20 Jun 2026
Dear Mr. Tree, Warm regards from Grand Chakra Hotel Malang. Thank you very much for your wonderful review. We are glad you enjoyed your stay at our hotel and were satisfied with the cleanliness of the rooms, the friendly service from our staff, and the convenient location. We will do our best to make your next stay even more enjoyable. Thank you again. Sincerely, E-commerce Department
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I***a
icon-origin-TRAVELOKA
9.3
/10
Reviewed 6 week(s) ago
Only the bathroom wasn't very clean. Everything else was clean.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, Welcome to Chakra Malang Grand Hotel! Thank you for taking the time to share your valuable feedback regarding your stay. We sincerely apologize for any inconvenience you experienced during your stay and for not being able to meet your expectations. As cleanliness and guest satisfaction are always our top priorities, we are deeply regretting that the bathroom did not meet our standards. We have immediately forwarded your feedback to our housekeeping team and will take steps to prevent this from happening again. Your valuable feedback is important for improving our services. We hope to welcome you back for an even more enjoyable stay on your next visit. Please contact us if you have any questions. Thank you. Sincerely, E-commerce Department
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N***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Hotel staff is friendly, rooms are clean
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Accommodation's Reply
20 May 2026
Dear Valued Guest, This is Malang Grand Chakra Hotel. Thank you very much for choosing to stay with us. We appreciate you taking the time to provide us with valuable feedback. We are delighted that you enjoyed your stay at our hotel and were satisfied with our friendly staff and clean rooms. We will continue to strive to provide excellent service to all our guests. We hope to welcome you back again. Thank you. Sincerely, E-commerce Department
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The environment is comfortable, close to shopping and dining centers, you can jog directly around the hotel.
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Accommodation's Reply
20 May 2026
Dear Valued Guest, Chakra Malangland Hotel wishes you a pleasant stay. Thank you very much for your valuable feedback. We are delighted that you enjoyed your stay at our hotel and that you appreciated our excellent location. We will do our best to provide an even better experience on your next visit. Thank you again. Sincerely, E-commerce Department
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Fungky K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
It's really great for a staycation, close to Courtyard and Miniplaza.
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Accommodation's Reply
20 May 2026
Dear Mr./Ms. Funky, Greetings from Grand Chakra Hotel Malang. Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your comfortable stay at our hotel and that you were pleased with our excellent location. We will do our best to make your next stay even more enjoyable. Thank you again. Sincerely, E-commerce Department
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Number of reviews per page
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40

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Bedroom 4 Grand Cakra Hotel Malang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Cakra Hotel Malang

Traveloka (4,022)
Other sources (23)
8.6
Very Good
From 4,022 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

8.7

Service and Facilites

8.7

People often mention about Grand Cakra Hotel Malang
All
Staff Friendliness (89)
Bedroom (80)
Ambiance (78)
Surroundings (77)
Room Space (68)
Bathroom (67)
Hotel Area (64)
Variety (60)
Accessibility (58)
Family Friendly (56)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Cakra Hotel Malang

Number of reviews per page
20
40
Customer reviews
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 day(s) ago
Very friendly and helpful staff went above and beyond. Excellent location.
Find this review helpful?
s***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
Have stayed here several times and it never disappoints.
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s***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
The food menu is extensive and varied, but cleanliness needs to be improved a little more.
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Accommodation's Reply
24 Jun 2026
Dear Valued Guest, Thank you for choosing Chakra Malangland Hotel. We are delighted that you enjoyed your stay and appreciated our diverse and delicious cuisine. Cleanliness and guest satisfaction are always our top priorities, and we apologize for the failure to meet our cleanliness standards during your stay. We have immediately forwarded your feedback to the housekeeping department and will take steps to prevent this from happening again. We hope to provide you with an even more pleasant experience on your next stay. Thank you again. Sincerely, E-commerce Department
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Nur F. I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, the rooms are very comfortable and clean.
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Accommodation's Reply
23 Jun 2026
Dear Ms. Noor, Greetings from Grand Chakra Malang Hotel. Thank you very much for your wonderful review. We are delighted that you enjoyed your stay, were satisfied with the warm and friendly service from our staff, and were able to relax comfortably in your room. We will do our best to make your next stay even more enjoyable. Thank you again. Sincerely, E-commerce Department
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Erlin N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Clean, comfortable and strategic..
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Accommodation's Reply
23 Jun 2026
Dear Mr./Ms. Arling, This is a message from Grand Chakra Malang Hotel. We would like to express our sincere gratitude for your valuable feedback. We are delighted to hear that you had a wonderful time at our hotel. We will strive to provide even better service in the future. We look forward to welcoming you back again. Thank you. Sincerely, E-commerce Department
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Ananda R. A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
This was my first stay at the Grand Cakra Hotel Malang on a business trip to Malang. Overall, I had a very good stay and was satisfied with my choice of hotel. One of the hotel's main advantages is its strategic location. The hotel is right near the entrance to the Araya Housing complex and is surrounded by a variety of dining options and complete facilities. Nearby are Sushi Tei, Yoshinoya, Burger King, Starbucks, Super Indo, and various other culinary options, all within easy reach. For guests who enjoy morning exercise, the area around the hotel is also very comfortable for walking or jogging. The environment is well-maintained, relatively quiet, and conducive to exercise before starting the day. Furthermore, the hotel is very close to several popular destinations, such as the Rustic Market Araya and the Binus Malang campus, which can be reached in about a 9-minute drive. I found the room size just right, comfortable for both business and personal travel. Given the facilities provided, the room rate is very reasonable and offers good value. If I'm not mistaken, this hotel was formerly known as Horison Ultima, and I found the quality of the property and its location to still be among its main attractions. As suggestions for improvement, there are two areas that I believe require attention from management. First, the Wi-Fi quality. During my stay on the 5th floor, the Wi-Fi connection frequently connected and disconnected, which was quite disruptive to my work activities. I don't know if this was a hotel-wide issue or just my room, but hopefully, it will be addressed in the future. Second, the condition of the door handle. I had difficulty opening the door because the handle had to be slightly lifted or "pried" before the door would open.
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+4
1 people find it helpful
Accommodation's Reply
23 Jun 2026
Hello Ms. Ananda! This is Malang Grand Chakra Hotel. Thank you so much for your detailed review. We are delighted to hear that you were satisfied with the excellent location, comprehensive facilities, and the amenities and services in our hotel rooms. We apologize for the inconvenience caused by the unstable Wi-Fi signal. We strive to ensure all our facilities function smoothly. We will coordinate with the relevant departments to resolve this issue to further enhance your satisfaction. We apologize again for the substandard door handle in your room. We have reported this to our technical department and have ordered immediate improvement. We will do our best to ensure this does not happen again. Thank you so much for your valuable feedback. We will do our best to provide you with better service on your next stay. Thank you. Sincerely, E-commerce Department
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s***i
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Business
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8.8
/10
Reviewed 3 week(s) ago
Suitable for business purposes, affordable prices.
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Accommodation's Reply
23 Jun 2026
Dear valued guest, This is Chakra Malangland Hotel. Thank you very much for choosing to stay with us and for taking the time to provide us with valuable feedback. We are delighted that you enjoyed your stay at our hotel and hope you will recommend us to others. We will strive to provide even better service in the future. Thank you. E-commerce Department
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s***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Varied food, strategic location, and comfortable rooms.
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Accommodation's Reply
23 Jun 2026
Dear Valued Guest, This is Chakra Malangland Hotel. Thank you very much for choosing to stay with us. We appreciate you taking the time to provide us with valuable feedback. We are delighted that you enjoyed your stay at our hotel and were satisfied with the variety of food, convenient location, and comfortable rooms. We will continue to strive to provide excellent service to all our guests. We hope to welcome you back again. Thank you very much. Sincerely, E-commerce Department
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Verified Traveler
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8.7
/10
Reviewed 4 week(s) ago
I like the environment. You can jog in Araya.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, Chakra Malangland Hotel wishes you a pleasant stay. Thank you very much for your valuable feedback. We are delighted that you enjoyed your stay at our hotel. We will strive to provide even better service in the future. We hope to welcome you again. Thank you. Sincerely, E-commerce Department
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Aris J.
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Staycation
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8.4
/10
Reviewed 4 week(s) ago
Overall it's okay, only breakfast for a 4-star hotel is too limited...
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Accommodation's Reply
20 Jun 2026
Dear Ms. Alice, This is Chakra Malangland Hotel. Thank you so much for taking the time to provide us with your valuable feedback regarding your stay. We sincerely apologize for any inconvenience you experienced during your stay and for our service not meeting your expectations. We are especially sorry that you were dissatisfied with the breakfast menu. Providing the best service is always our top priority, and we are deeply regretful that our efforts in this area were not fully reflected in your experience during your stay. We have forwarded your feedback to the Food and Beverage Department for immediate action. We will do our best to prevent such incidents from happening again in the future. Your valuable feedback is crucial to improving our services. We hope to welcome you back on your next stay and will continue to strive to provide you with the best possible service. Please contact us if you have any questions. Thank you. Sincerely, E-commerce Department
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M***a
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
The staff is friendly, and the hotel is strategically located near the culinary food court, Sushi Tei, Burger King, and Starbucks. The rooms are clean and comfortable.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, Welcome to Chakra Malang Grand Hotel! Thank you very much for your valuable feedback. We are delighted to hear that you had a wonderful time at our hotel, enjoying our friendly and welcoming staff, convenient location, and clean and comfortable rooms. We will strive to further improve our services in the future. We hope to welcome you back again. Thank you very much. Sincerely, E-commerce Department
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Muda H.
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Leisure
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9.7
/10
Reviewed 4 week(s) ago
Overall a pleasure, and the staff service was fast and smart.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, This is Chakra Malangland Hotel. Thank you very much for choosing to stay with us and for taking the time to provide us with valuable feedback. We are delighted that you enjoyed your stay at our hotel and were satisfied with the warm and friendly service from our staff. We will strive to further improve our services in the future. Thank you again. E-commerce Department
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a***i
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Business
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6.7
/10
Reviewed 4 week(s) ago
Usually, when staying at 3-5 star hotels, you can borrow an iron or they'll provide one. At this hotel, you had to pay, even though you only wanted to iron one hijab. The room smelled musty, as if no one had stayed there. The hotel was also very quiet.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guests, This is Hotel Chakra Malangland. Thank you very much for taking the time to provide us with your valuable feedback regarding your stay. We sincerely apologize for any inconvenience you experienced during your stay and for failing to meet your expectations. We also apologize again for the lack of an iron in your room. For safety reasons, we do not provide irons. Your valuable feedback is essential for improving our services, and we will do our best to ensure you are more satisfied with your next stay. If you have any questions, please do not hesitate to contact us. Thank you again. Sincerely, E-commerce Department
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A***s
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Business
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10.0
/10
Reviewed 5 week(s) ago
Very comfortable. Delicious food with a variety.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, Grand Chakra Malang Hotel wishes you a pleasant stay. Thank you very much for your valuable feedback. We are pleased that you enjoyed your stay at our hotel and were satisfied with our diverse menu. We will continue to strive to improve our services. We look forward to welcoming you again. Thank you. Sincerely, E-commerce Department
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h***a
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
My first stay at Grand Cakra. Friendly staff, great location, and a decent variety of food.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, Welcome to Chakra Malang Grand Hotel! Thank you so much for your valuable feedback. We are delighted that you enjoyed your stay at our hotel. We are very glad that you were satisfied with everything, including the friendly and welcoming staff, the convenient location, and the diverse food options. We will strive to provide even better service in the future. We look forward to welcoming you again. Thank you very much. Sincerely, E-commerce Department
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Tri S. A.
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Medical
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10.0
/10
Reviewed 6 week(s) ago
My first time staying at Grand Cakra, due to an emergency at Persada Hospital. I didn't have time to take a picture of the room because I came straight to rest and sleep. Thank God, I was happy and had a good impression. The room was clean, the facilities were complete, comfortable, the staff was friendly, it was close to Plaza Araya and Courtyard Lounge where various food tenants, etc., such as Sushi Tei, Kimukatsu, Yoshinoya, it was close to Persada Hospital, and the environment was really comfortable.
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Accommodation's Reply
20 Jun 2026
Dear Mr. Tree, Warm regards from Grand Chakra Hotel Malang. Thank you very much for your wonderful review. We are glad you enjoyed your stay at our hotel and were satisfied with the cleanliness of the rooms, the friendly service from our staff, and the convenient location. We will do our best to make your next stay even more enjoyable. Thank you again. Sincerely, E-commerce Department
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I***a
icon-origin-TRAVELOKA
9.3
/10
Reviewed 6 week(s) ago
Only the bathroom wasn't very clean. Everything else was clean.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, Welcome to Chakra Malang Grand Hotel! Thank you for taking the time to share your valuable feedback regarding your stay. We sincerely apologize for any inconvenience you experienced during your stay and for not being able to meet your expectations. As cleanliness and guest satisfaction are always our top priorities, we are deeply regretting that the bathroom did not meet our standards. We have immediately forwarded your feedback to our housekeeping team and will take steps to prevent this from happening again. Your valuable feedback is important for improving our services. We hope to welcome you back for an even more enjoyable stay on your next visit. Please contact us if you have any questions. Thank you. Sincerely, E-commerce Department
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N***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Hotel staff is friendly, rooms are clean
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Accommodation's Reply
20 May 2026
Dear Valued Guest, This is Malang Grand Chakra Hotel. Thank you very much for choosing to stay with us. We appreciate you taking the time to provide us with valuable feedback. We are delighted that you enjoyed your stay at our hotel and were satisfied with our friendly staff and clean rooms. We will continue to strive to provide excellent service to all our guests. We hope to welcome you back again. Thank you. Sincerely, E-commerce Department
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Verified Traveler
icon-Business
Business
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10.0
/10
Reviewed 6 week(s) ago
The environment is comfortable, close to shopping and dining centers, you can jog directly around the hotel.
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Accommodation's Reply
20 May 2026
Dear Valued Guest, Chakra Malangland Hotel wishes you a pleasant stay. Thank you very much for your valuable feedback. We are delighted that you enjoyed your stay at our hotel and that you appreciated our excellent location. We will do our best to provide an even better experience on your next visit. Thank you again. Sincerely, E-commerce Department
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Fungky K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
It's really great for a staycation, close to Courtyard and Miniplaza.
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Accommodation's Reply
20 May 2026
Dear Mr./Ms. Funky, Greetings from Grand Chakra Hotel Malang. Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your comfortable stay at our hotel and that you were pleased with our excellent location. We will do our best to make your next stay even more enjoyable. Thank you again. Sincerely, E-commerce Department
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