Dear Valued Guest, Thank you for taking the time to share your experience and feedback. We apologize for the inconvenience you experienced upon arrival, particularly the lack of towels and bath mats in your room. We understand that in-room amenities, especially basic necessities like towels and bath mats, are paramount for the comfort of all guests, regardless of the hotel's occupancy rate. Your feedback is very important to us, and we will contact the relevant teams to ensure this incident does not happen again. Thank you for your understanding and feedback. We look forward to welcoming you back and providing you with an even better stay. Sincerely, The Management Team, Four Points by Sheraton Makassar