Hello, thank you for taking the time to provide such a detailed review and feedback regarding your stay at Janevalla Bandung. We are deeply sorry about the unpleasant experience you had regarding the attitude of one of our staff members at the entrance. Friendly service and adherence to our 5S service culture (Smile, Greet, Greet with a smile, Be polite, and Be courteous) are the standards we always uphold. We are very sorry that you did not have that experience. We have forwarded your feedback to the relevant department to immediately evaluate, improve, and develop the quality of our service to prevent such incidents from happening again. Furthermore, we appreciate your appreciation of the friendliness, service, and appearance of our other staff members. This positive review will inspire our entire team to continue striving to provide the best service to all our guests. We also appreciate your feedback regarding the breakfast. Your comments about the variety of the menu and the quality of some dishes, such as the instant noodles served with insufficient hot water, the hard potatoes, and the not-so-appetizing fried fish, have been forwarded to the kitchen team for evaluation and improvement. Thank you for your valuable feedback. We sincerely hope to welcome you back to Janevalla Bandung again and provide you with a better experience next time. Thank you, Ida Bagus Angkarama, General Manager | Janevalla Bandung
