The ceiling is broken, there are many leaks. The spare mattress has many holes due to cigarette butts, many cigarette burns in many places. The AC is not cold. There are many burnt cigarette butts everywhere, on the table, in the cupboard, on the kitchen set, etc. The dirty floor is not mopped. The pillows are unusable, very thin, far from SOP standards. The receptionist is not friendly. There is no Netflix. I checked in for 2 people but was only given 1 towel. The water heater was broken, I didn't get hot water when I took a shower. Not soundproof, people outside talking could be heard very clearly.