Express Inn Palembang

Explore Express Inn Palembang
8.5
Very Good
From 646 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.6

Service and Facilites

8.5

People often mention about Express Inn Palembang
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Bedroom (14)
Distance to City Center (13)
Bathroom (13)
Room Space (11)
Staff Friendliness (10)
Hotel Area (10)
Accessibility (9)
Ambiance (9)
Check-in/out Time (8)
Soundproof (8)
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Traveler Reviews Express Inn Palembang

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40
Customer reviews
K***s
icon-Staycation
Staycation
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8.2
/10
Reviewed 2 week(s) ago
It's not bad, but unfortunately, on weekends, prices go up compared to normal days.
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D***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The hotel staff was very friendly and easy to check in.
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D***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
The staff is very friendly, the room is clean, the bathroom is clean, the sheets are clean, I will come here again if I go to Palembang, good.
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D***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
The hotel staff is very friendly, the hotel is clean, the bathroom is clean.
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A***a
icon-Leisure
Leisure
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8.5
/10
Reviewed 25 week(s) ago
The room is spacious enough for 4 people. It's quite clean, the hot water runs smoothly, and the AC works fine. I haven't tried turning on the TV, so I don't know for sure. It's close to the city center, tucked away in a small alley, but still safe for cars. There's ample parking for several cars. The staff is friendly and communicative.
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Rudy P.
icon-Transit
Transit
icon-origin-TRAVELOKA
5.4
/10
Reviewed 27 week(s) ago
I stayed at the hotel with my family on Jan 2, 2026, and it was a terrible experience. The staff were unfriendly, and they forced guests to upgrade their rooms if they stayed with a 10-year-old child. There were no non-smoking rooms, and the whole room smelled heavily of cigarette smoke—they even placed an ashtray inside. Non-smokers should definitely avoid this place. The room had almost no amenities: no tissues, no cups or glasses, no electric kettle, and only a small bar of soap. Parking was also a major problem, and I had to leave my car on the roadside. Overall, I do NOT recommend this hotel. To be fair, the room was quite spacious, the bathroom was clean, and both the AC and the hot shower worked well. However, these positives were not enough to make up for the overall experience.
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1 people find it helpful
Accommodation's Reply
21 Jan 2026
First, we would like to thank you for staying with us. We apologize for any inconvenience caused. We would like to clarify that you are traveling with four children (father, wife, and two children). Our staff estimates their ages to be approximately 10 and 14 years old. You booked a room for two people, therefore we requested an upgrade to a room for three people at an additional cost. We were unable to provide a room for two people as there were four of you. Please understand our policy. Again, we apologize for any shortcomings. Thank you.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
Very comfortable with the atmosphere, and strategic location.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 34 week(s) ago
Good for business short visit
1 people find it helpful
E***a
icon-origin-TRAVELOKA
6.7
/10
Reviewed 42 week(s) ago
a bit different from the picture
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3 people find it helpful
R***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 44 week(s) ago
Highly recommend for family trips and others, close to the city center...
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4 people find it helpful
G***t
icon-origin-TRAVELOKA
9.4
/10
Reviewed 49 week(s) ago
can help with the early check-in process without any charge
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3 people find it helpful
D***i
icon-Medical
Medical
icon-origin-TRAVELOKA
6.5
/10
Reviewed 53 week(s) ago
Staying in room 80X was very uncomfortable. There was activity in the next room that made noise. The bathroom fixtures were not installed precisely. So be careful if you want to do activities in the bathroom. The mixer shower faucet is too complicated, and the shower head is broken.
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8 people find it helpful
suri s.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 55 week(s) ago
Book a room for 3 people, the room is very comfortable, clean, get 1 double bed and 1 single bed, get 2 pillows for each person, clean bathroom, get towels & mineral water, the best..👍
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1 people find it helpful
L***y
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 56 week(s) ago
Very good, comfortable, clean, recommended
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e***n
icon-origin-TRAVELOKA
5.0
/10
Reviewed 57 week(s) ago
The staff did not respond to the reskedjul, even though we had confirmed it via the application.
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Hairum
icon-origin-TRAVELOKA
10.0
/10
Reviewed 58 week(s) ago
The staff and hotel are all great.
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1 people find it helpful
muthi u.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 58 week(s) ago
Comfortable, clean, have stayed here twice
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1 people find it helpful
A***l
icon-origin-TRAVELOKA
8.8
/10
Reviewed 59 week(s) ago
Check-in time is flexible, the process is fast. The room is comfortable, there is a TV and Wi-Fi.
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A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 61 week(s) ago
A budget hotel that is still "in" your pocket, strategic location, quite close to everywhere.
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1 people find it helpful
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Novi A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 63 week(s) ago
good and comfortable, just right for a comfortable and safe vacation
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3 people find it helpful
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