D***y
5.0
/10
Reviewed 1 week(s) ago
I booked a 2-night, 1-day stay here. I was quite satisfied with the amenities and room layout; it was well-equipped and clean. However, what made me give it a 1-star rating was the irresponsibility and carelessness of the receptionist. How could they mistakenly assign a room to another guest when it was already occupied? Luckily, I didn't leave anything valuable outside the living room; otherwise, who would be responsible for any losses? We were both asleep at the time, and fortunately, my boyfriend discovered a stranger in the room, preventing any further incidents. Immediately after the incident, I called the manager to ask them to check the room and the security cameras. The manager said they would call me back after checking, but I waited a long time without receiving a response. When I called again, I still received the same answer: they would let me know when they had finished checking. The way things were handled and managed left me very dissatisfied. I went directly to the reception desk to discuss the issue, and even then, I had to wait about 5-10 minutes before the receptionist returned. It was a truly terrible experience, and I don't want to return here again. How could I possibly come back to a place where I felt unsafe???
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