Granda Suites Hanoi

I booked a 2-night, 1-day stay here. I was quite satisfied with the amenities and room layout; it was well-equipped and clean. However, what made me give it a 1-star rating was the irresponsibility and carelessness of the receptionist. How could they mistakenly assign a room to another guest when it was already occupied? Luckily, I didn't leave anything valuable outside the living room; otherwise, who would be responsible for any losses? We were both asleep at the time, and fortunately, my boyfriend discovered a stranger in the room, preventing any further incidents. Immediately after the incident, I called the manager to ask them to check the room and the security cameras. The manager said they would call me back after checking, but I waited a long time without receiving a response. When I called again, I still received the same answer: they would let me know when they had finished checking. The way things were handled and managed left me very dissatisfied. I went directly to the reception desk to discuss the issue, and even then, I had to wait about 5-10 minutes before the receptionist returned. It was a truly terrible experience, and I don't want to return here again. How could I possibly come back to a place where I felt unsafe???

Friendly staff, quick check-in, clean and well-equipped rooms.

Friendly staff, good service

All are small apartments with 2 rooms, very spacious and comfortable, polite staff, free laundry, 5 star rating

Need to improve the TV system in the rooms, can't turn it on to watch

Friendly staff, clean and quiet room

Good, friendly staff -.-

Enthusiastic receptionist - old and smelly hotel room - dirty toilet not cleaned - bed sheets and pillows are too old and dirty. I slept one night and didn't dare wear shorts to sleep. Compared to the price of 700k/night, I only rate 1*

Friendly staff, flexible check in and check out, spacious and modern rooms. Will recommend to friends and come back next time if there is a chance.

Not worth the price, room not as described, facilities are run down, walls are dirty. No night light, room is dark and gloomy. Room is not clean. Extremely bad experience

enthusiastic staff, clean room, everything ok, will come back if I have the chance

Spacious, clean and enthusiastic 10 VND

10 spacious, clean and enthusiastic locations

Phòng rộng rãi, đủ mọi đồ sinh hoạt kể cả bếp cũng đủ mọi đồ dùng. Nhân viên support nhiệt tình- khi mình không xem được tivi bạn ấy đã lên hỗ trợ mình cài đặt . Vị trí thuận lợi có chỗ để xe rộng rãi. Tuy nhiên sóng wifi yếu. Phòng còn một số hỏng hóc nhỏ chưa được cải thiện như cửa phòng ngủ hỏng chốt, vòi sen bị lỏng

Quá tuyệt ạ. Không có điểm gì để chê. Chỉ có 1 điểm trừ nhỏ ở chỗ cửa phòng tắm trong suốt và hơi lộ 😜. Nhân viên nhiệt tình từ bác bảo vệ, lễ tân, vệ sinh. Nói là free giặt ủi 10 cái, chứ ngày nào nhà e cũng 12 13 cái, vẫn rất vô tư ạ. Phòng sạch sẽ, dụng cụ khá đầy đủ. Nước nóng lạnh, điều hoà rất OK. Check in check out nhanh chóng. Nói chung là rất hài lòng.

view đẹp thoáng mát tiện nghi hơn tưởng tượng

Phòng tiện nghi đầy đủ, ga giường chưa sạch lắm nên hút bụi giường sạch hơn, nhân viên thân thiện, giá cả hợp lý. Mong sẽ hoàn thiện hơn và sẽ quay lại lần sau

Nhân viên thân thiện, hỗ trợ nhanh mỗi tội phòng thì khá tệ rất nhiều gián trong phòng ☹️

Everything OK except noises from other room of having s*x or breaking things.

Mình ở 1 đêm tại khách sạn, phòng ok bếp núc đầy đủ, hầm để xe có bảo vệ an ninh nên mình cho điểm cộng.