Verified Traveler

10.0

/10

Reviewed 1 week(s) ago

Nice hotel, good location, clean hotel, good price, recommended.

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Accommodation's Reply

19 Aug 2026

Dear Valued Guest, Warmest Greetings from Harper Palembang. Thank you very much for your wonderful review and recommendation. We are delighted to know that you enjoyed our strategic location, clean facilities, great value, and overall experience during your stay. Your kind words are truly appreciated and serve as a great motivation for our team to continue delivering the best service to all our guests. We look forward to welcoming you back to Harper Palembang for another pleasant stay in the near future. Warm Regards, Ruslan Efendi Front Office Manager

S***a

8.5

/10

Reviewed 3 week(s) ago

The breakfast was delicious and had a lot of menus, the room was clean.

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Accommodation's Reply

08 Aug 2026

Dear Guests, This is Harper Palembang Hotel. Thank you very much for staying with us. We are especially grateful for your positive review. We are delighted to hear that you enjoyed the delicious breakfast and clean rooms. We have shared your kind words with all our staff and will continue to strive to provide the best possible service. We look forward to welcoming you back again. Thank you very much. Sincerely, Ruslan Efendi, Front Desk Manager

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Dyah S.

9.7

/10

Reviewed 4 week(s) ago

It's really fun to stay here, the service is ok.

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Accommodation's Reply

08 Aug 2026

Dear Ms. Dyah S., Warm greetings from Harper Palembang Hotel. Thank you for sharing your wonderful experience during your stay with us. We are delighted to hear that you were satisfied with our service. Your compliments motivate our entire team to continue striving to provide the best service to all our guests. We hope to welcome you back to Harper Palembang again. Sincerely, Ruslan Efendi, Front Office Manager

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R***i

Business

10.0

/10

Reviewed 4 week(s) ago

Friendly service, lots of breakfast variations.

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Accommodation's Reply

31 Jul 2026

Dear Valued Guest, Harper Hotel Palembang would like to express our gratitude for your positive review. We are delighted to hear that you were satisfied with our friendly service and the diverse breakfast menu we offer. Your compliments motivate us to continue providing the best possible service to all our guests. We hope to welcome you back to Harper Hotel Palembang again in the near future. Sincerely, Ruslan Efendi, Front Office Manager

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Andi M.

10.0

/10

Reviewed 6 week(s) ago

All the staff are friendly and responsive

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Accommodation's Reply

19 Jul 2026

Dear Mr. Andy M, Greetings from Harper's Hotel Palembang. Thank you for taking the time to write a positive review about your stay at Harper's Hotel Palembang. We are delighted to hear that you were impressed with our service and the excellent service provided by all our staff. Your compliments mean a lot to us, and we will pass them on to our entire team as an inspiration to continue providing the best service to all our guests. We hope to welcome you back to Harper's Hotel Palembang again and provide you with another memorable stay. Sincerely, Ruslan Efendi, Front Office Manager

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B***g

10.0

/10

Reviewed 6 week(s) ago

An unforgettable stay in the city of pempek, it was delicious.

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1 people find it helpful

Accommodation's Reply

19 Jul 2026

Dear Valued Guest, Greetings from Harper Hotel Palembang. Thank you for taking the time to share your experience staying at Harper Hotel Palembang. We are delighted to hear that your visit to Palembang was a memorable and impressive experience. We are honored to have been a part of your journey and to have provided you with comfort throughout your stay in our beloved city of Pempek. Your compliments motivate our entire team to strive for the best service and create memorable stays for all our guests. We hope to welcome you back to Harper Hotel Palembang again and provide you with an even more exceptional experience. Sincerely, Ruslan Efendi, Front Office Manager

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J***i

Staycation

10.0

/10

Reviewed 7 week(s) ago

Recommended. Humble team, but Jon and Iqbal.

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Accommodation's Reply

11 Jul 2026

Dear Valued Guest, Greetings from Harper Hotel Palembang. Thank you very much for your positive feedback and review. We are delighted to hear that you enjoyed your stay. Thank you also for your appreciation of Mr. Jon and Mr. Iqbal. We will pass on your compliments to them as a token of our gratitude and encouragement to continue providing the best service. We hope to welcome you back on your next stay. Sincerely, Ruslan Efendi, Front Office Manager

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Silvi Y.

10.0

/10

Reviewed 8 week(s) ago

The breakfast is delicious, the rooms are clean and comfortable, the pool is also clean.

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Accommodation's Reply

30 Jun 2026

Dear Ms. Sylvie Y., Valued Guest, Greetings from Harper's Hotel Palembang. Thank you for taking the time to share your experience staying at Harper's Hotel Palembang. We are delighted to hear that you enjoyed the breakfast, felt comfortable with the cleanliness of your room, and were satisfied with the cleanliness of the swimming pool. Such positive reviews are an encouragement to our entire team to continue providing the best service. We hope to welcome you back to Harper's Hotel Palembang again on your next stay. Sincerely, Ruslan Efendi, Front Office Manager

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Verified Traveler

9.4

/10

Reviewed 8 week(s) ago

Joss, this is my 5th time staying here, it's always impressive....

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1 people find it helpful

Accommodation's Reply

07 Jul 2026

Dear Valued Guest, Harper Hotel Palembang would like to express our gratitude for choosing Harper Hotel Palembang as your accommodation once again. We are delighted that this is your fifth visit, and each time has been a wonderful experience. Your trust and support motivate our entire team to continue providing the best possible service. We look forward to welcoming you back to Harper Hotel Palembang again and providing you with an even more memorable stay. See you next time! Sincerely, Ruslan Efendi, Front Office Manager

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i***n

10.0

/10

Reviewed 8 week(s) ago

Very comfortable for families. Ambiance/Facilities: Complete. Food: A variety of Palembang specialties. Highlights: The swimming pool is very child-friendly. Price: According to the facilities. Location: Close to the mall so you can walk.

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Accommodation's Reply

29 Jun 2026

Dear Valued Guest, Greetings from Harper Hotel Palembang. Thank you for taking the time to share your experience staying at Harper Hotel Palembang. We are delighted to hear that you and your family enjoyed your stay with us. We are pleased to know that the hotel's facilities, diverse Palembang dining options, children's pool, excellent location near shopping malls, and value for money met your expectations. Your positive review encourages our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you and your family back to Harper Hotel Palembang again in the near future. Sincerely, Ruslan Efendi, Front Office Manager

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Melda S.

Medical

10.0

/10

Reviewed 8 week(s) ago

My experience staying at Harper Palembang was comfortable, with good parking and lobby access, especially for me with elderly parents and young children. The service was also friendly. Thank you, Harper Palembang. It's a highly recommended accommodation, especially for those with children. It has a swimming pool, and is close to everything.

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Accommodation's Reply

29 Jun 2026

Dear Valued Guest, Greetings from Harper Hotel Palembang. Thank you for taking the time to share your experience staying at Harper Hotel Palembang. We are delighted to hear that you and your family enjoyed your stay with us. We are honored to hear that the convenient parking and lobby access, especially for guests with elderly members and children, made your stay even more comfortable. Thank you for your appreciation of our friendly service, swimming pool facilities, and excellent location. We are pleased to know that you recommended Harper Hotel Palembang for your family's stay. We hope to welcome you and your family back to Harper Hotel Palembang again in the future for another memorable stay. Sincerely, Ruslan Efendi, Front Office Manager

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Vinna A.

8.4

/10

Reviewed 9 week(s) ago

The front desk said there was mineral water in the room. Turns out there wasn't.

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Accommodation's Reply

29 Jun 2026

Dear Ms. Winna A., Greetings from Harper Hotel Palembang. Thank you for taking the time to provide feedback regarding your stay at Harper Hotel Palembang. We apologize for the inconsistency in the information you received regarding the availability of mineral water in the room. We understand this may have been inconvenient and did not meet your expectations. We have forwarded your feedback to the front desk team for evaluation to ensure that the information provided to guests is always accurate and consistent. Thank you for your feedback. We hope to welcome you back to Harper Hotel Palembang again and provide you with a better stay experience in the future. Sincerely, Ruslan Efendi, Front Desk Manager

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anak w.

10.0

/10

Reviewed 9 week(s) ago

Thank you to Mr. F&B, Mr. Aji Ongak.

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Accommodation's Reply

29 Jun 2026

Dear Mr. Agung P.P., Warm greetings from Harper Hotel Palembang. Thank you for your review and compliments. We are delighted to know that the service from our staff has made a positive impression during your stay. We will pass on your compliments to our staff as a token of our gratitude and to inspire them to continue striving to provide the best service to all guests. Thank you for choosing Harper Hotel Palembang. We hope to welcome you back again in the future. Sincerely, Ruslan Efendi, Front Office Manager.

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Rahma f.

Transit

10.0

/10

Reviewed 9 week(s) ago

The hotel service was excellent. The breakfast was varied and delicious, truly satisfying for travelers longing for Palembang cuisine. There was yellow rice, tekwan, empek-empek, and even martabak in curry sauce. Overall, it was great. If I ever come back to Palembang, I'll definitely stay here again.

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Accommodation's Reply

29 Jun 2026

Dear Ms./Mrs. Rahma F., Greetings from Harper Palembang. Thank you so much for your wonderful review and for choosing Harper Palembang as your accommodation. We are delighted to hear that you were impressed with our service and the varied breakfast options we provided. We are glad to hear that Palembang's renowned dishes, such as Nasi Kuning, Taekwondo, Pempak, and Mata Bak Curry, satisfied your craving for authentic Palembang flavors. Your compliments motivate our entire team to continue striving for the best service and memorable dining experiences for all our guests. We hope to welcome you back again on your next visit to Palembang. See you again at Harper Palembang! Sincerely, Ruslan Efendi, Front Office Manager

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F***o

Staycation

10.0

/10

Reviewed 10 week(s) ago

One of the best hotels in Palembang. If I ever come back to Palembang, I'll stay here again. Hopefully, I can get a lower rate or a discount. Hehehe

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Accommodation's Reply

22 Jun 2026

Dear Valued Guest, Warm greetings from all the staff at Harper Hotel Palembang. Thank you so much for your review and trust in Harper Hotel Palembang. We are honored that you chose our hotel as one of the best in Palembang. We are delighted to hear that you enjoyed your comfortable stay. We hope to welcome you back again. For the best prices, we recommend that you follow our social media accounts for the latest promotions and discounts, or download our "Archipelago" membership app from the App Store. We will do our best to offer prices that meet your expectations for your next stay. We look forward to welcoming you back to Harper Hotel Palembang. Sincerely, Ruslan Efendi, Head of Front Office

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G***o

Business

8.5

/10

Reviewed 11 week(s) ago

Good service, comfortable, neat and clean rooms.

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Accommodation's Reply

14 Jun 2026

Dear Valued Guest, Harper Hotel Palembang would like to express our gratitude for taking the time to review your stay at Harper Hotel Palembang. We are delighted that you were satisfied with our service, comfort, orderliness, and cleanliness of the room we provided. Your compliments are an encouragement to our team to continue striving to provide the best service to all our guests. We hope to welcome you back to Harper Hotel Palembang again in the future. Sincerely, Ruslan Efendi, Front Office Manager

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ELISABETH M. M. G.

Staycation

10.0

/10

Reviewed 11 week(s) ago

Highly recommended hotel. Thank you.

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Accommodation's Reply

11 Jun 2026

Dear Ms. Elizabeth M.M.G., Greetings from Harper Palembang Hotel. Thank you for your positive review and feedback. We are delighted to hear that you enjoyed your stay at Harper Palembang. Your compliments motivate us to continue providing the best service to all our guests. We hope to welcome you back to Harper Palembang again in the future. Sincerely, Ruslan Efendi, Front Office Manager

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A***a

8.5

/10

Reviewed 11 week(s) ago

Second time staying at Harper Palembang 1. Clean hotel and room 2. Breakfast was top-notch! Very varied. 3. Staff friendliness was lacking! As soon as I parked in the basement, I was about to go to the elevator and passed a staff member. They didn't smile, greet, or say anything, and instead, they just turned away when we accidentally passed each other. The receptionist was also very rude. When I wanted to have breakfast, there were two female staff members and one male staff member. I even went to the counter before entering the restaurant to tell them which room I was staying in, but the three of them were still chatting happily even though there were already customers in front of them. Overall, it was okay, but a few staff members made this second visit a bit uncomfortable. The staff were friendly when I visited Harper Palembang two years ago. That's why I was a bit surprised after this second visit.

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Accommodation's Reply

11 Jun 2026

Dear Valued Guest, Harper Palembang Hotel would like to express our gratitude for your review and compliments regarding the cleanliness of your rooms, the variety and taste of the food, and the friendliness of our staff. We sincerely apologize for the unpleasant experience with the security staff and the incorrect information provided. This feedback is invaluable to us, and we will follow up immediately to use it in our evaluation process to improve the quality of our service. We have also noted your suggestion regarding the size of the bedside table in your room. This feedback will be considered for future improvements to our facilities. We look forward to welcoming you back to Harper Palembang and providing you with an even better and more pleasant experience on your next stay. Sincerely, Ruslan Efendi, Front Office Manager

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Andika S.

8.5

/10

Reviewed 11 week(s) ago

The room was okay and clean. The floor was vinyl so it wasn't sticky.

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Accommodation's Reply

11 Jun 2026

Dear Ms. Andika S., Greetings from Harper Hotel Palembang. Thank you for your kind review. We are delighted to hear that you were satisfied with the cleanliness and comfort of our room, as well as the comfort of the vinyl flooring which made your stay even more enjoyable. Such compliments mean a lot to us and encourage us to continue striving to maintain the quality of our services and facilities. We hope to welcome you back to Harper Hotel Palembang again in the future. Sincerely, Ruslan Efendi, Front Office Manager

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Hamrizal R.

Business

10.0

/10

Reviewed 12 week(s) ago

Clean, comfortable, close to the mosque and mall.

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Accommodation's Reply

11 Jun 2026

Dear Mr. Hamrisal R., Valued Guest, Greetings from Harper Hotel Palembang. Thank you for your positive review. We are delighted to hear that you were satisfied with the cleanliness and comfort of our hotel, as well as its location near the mosque and shopping mall. Such compliments motivate us to continue providing the best service to all our guests. We hope to welcome you back to Harper Hotel Palembang on your next visit. Sincerely, Ruslan Efendi, Front Office Manager

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Harper Palembang by ASTON

Overall Ratings & Reviews Harper Palembang by ASTON

8.9

8.8

8.8

8.8

8.8

Traveler Reviews Harper Palembang by ASTON