Harper Palembang by ASTON

Explore Harper Palembang by ASTON

Overall Ratings & Reviews Harper Palembang by ASTON

Traveloka (6,164)
Other sources (9)
8.7
Very Good
From 6,164 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.8

Location

8.8

Service and Facilites

8.8

People often mention about Harper Palembang by ASTON
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Staff Friendliness (184)
Bedroom (172)
Ambiance (167)
Distance to City Center (157)
Hotel Area (155)
Bathroom (151)
Taste (144)
Room Space (141)
Variety (135)
Family Friendly (131)
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Traveler Reviews Harper Palembang by ASTON

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Customer reviews
J***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 day(s) ago
Recommended. Humble team, but Jon and Iqbal.
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Silvi Y.
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10.0
/10
Reviewed 1 week(s) ago
The breakfast is delicious, the rooms are clean and comfortable, the pool is also clean.
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Accommodation's Reply
30 Jun 2026
Dear Ms. Sylvie Y., Valued Guest, Greetings from Harper's Hotel Palembang. Thank you for taking the time to share your experience staying at Harper's Hotel Palembang. We are delighted to hear that you enjoyed the breakfast, felt comfortable with the cleanliness of your room, and were satisfied with the cleanliness of the swimming pool. Such positive reviews are an encouragement to our entire team to continue providing the best service. We hope to welcome you back to Harper's Hotel Palembang again on your next stay. Sincerely, Ruslan Efendi, Front Office Manager
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Joss, this is my 5th time staying here, it's always impressive....
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Accommodation's Reply
07 Jul 2026
Dear Valued Guest, Harper Hotel Palembang would like to express our gratitude for choosing Harper Hotel Palembang as your accommodation once again. We are delighted that this is your fifth visit, and each time has been a wonderful experience. Your trust and support motivate our entire team to continue providing the best possible service. We look forward to welcoming you back to Harper Hotel Palembang again and providing you with an even more memorable stay. See you next time! Sincerely, Ruslan Efendi, Front Office Manager
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i***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very comfortable for families. Ambiance/Facilities: Complete. Food: A variety of Palembang specialties. Highlights: The swimming pool is very child-friendly. Price: According to the facilities. Location: Close to the mall so you can walk.
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Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Greetings from Harper Hotel Palembang. Thank you for taking the time to share your experience staying at Harper Hotel Palembang. We are delighted to hear that you and your family enjoyed your stay with us. We are pleased to know that the hotel's facilities, diverse Palembang dining options, children's pool, excellent location near shopping malls, and value for money met your expectations. Your positive review encourages our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you and your family back to Harper Hotel Palembang again in the near future. Sincerely, Ruslan Efendi, Front Office Manager
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Melda S.
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Medical
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10.0
/10
Reviewed 2 week(s) ago
My experience staying at Harper Palembang was comfortable, with good parking and lobby access, especially for me with elderly parents and young children. The service was also friendly. Thank you, Harper Palembang. It's a highly recommended accommodation, especially for those with children. It has a swimming pool, and is close to everything.
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Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Greetings from Harper Hotel Palembang. Thank you for taking the time to share your experience staying at Harper Hotel Palembang. We are delighted to hear that you and your family enjoyed your stay with us. We are honored to hear that the convenient parking and lobby access, especially for guests with elderly members and children, made your stay even more comfortable. Thank you for your appreciation of our friendly service, swimming pool facilities, and excellent location. We are pleased to know that you recommended Harper Hotel Palembang for your family's stay. We hope to welcome you and your family back to Harper Hotel Palembang again in the future for another memorable stay. Sincerely, Ruslan Efendi, Front Office Manager
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Vinna A.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
The front desk said there was mineral water in the room. Turns out there wasn't.
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Accommodation's Reply
29 Jun 2026
Dear Ms. Winna A., Greetings from Harper Hotel Palembang. Thank you for taking the time to provide feedback regarding your stay at Harper Hotel Palembang. We apologize for the inconsistency in the information you received regarding the availability of mineral water in the room. We understand this may have been inconvenient and did not meet your expectations. We have forwarded your feedback to the front desk team for evaluation to ensure that the information provided to guests is always accurate and consistent. Thank you for your feedback. We hope to welcome you back to Harper Hotel Palembang again and provide you with a better stay experience in the future. Sincerely, Ruslan Efendi, Front Desk Manager
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anak w.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Thank you to Mr. F&B, Mr. Aji Ongak.
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Accommodation's Reply
29 Jun 2026
Dear Mr. Agung P.P., Warm greetings from Harper Hotel Palembang. Thank you for your review and compliments. We are delighted to know that the service from our staff has made a positive impression during your stay. We will pass on your compliments to our staff as a token of our gratitude and to inspire them to continue striving to provide the best service to all guests. Thank you for choosing Harper Hotel Palembang. We hope to welcome you back again in the future. Sincerely, Ruslan Efendi, Front Office Manager.
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Rahma f.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel service was excellent. The breakfast was varied and delicious, truly satisfying for travelers longing for Palembang cuisine. There was yellow rice, tekwan, empek-empek, and even martabak in curry sauce. Overall, it was great. If I ever come back to Palembang, I'll definitely stay here again.
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Accommodation's Reply
29 Jun 2026
Dear Ms./Mrs. Rahma F., Greetings from Harper Palembang. Thank you so much for your wonderful review and for choosing Harper Palembang as your accommodation. We are delighted to hear that you were impressed with our service and the varied breakfast options we provided. We are glad to hear that Palembang's renowned dishes, such as Nasi Kuning, Taekwondo, Pempak, and Mata Bak Curry, satisfied your craving for authentic Palembang flavors. Your compliments motivate our entire team to continue striving for the best service and memorable dining experiences for all our guests. We hope to welcome you back again on your next visit to Palembang. See you again at Harper Palembang! Sincerely, Ruslan Efendi, Front Office Manager
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F***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
One of the best hotels in Palembang. If I ever come back to Palembang, I'll stay here again. Hopefully, I can get a lower rate or a discount. Hehehe
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G***o
icon-Business
Business
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8.5
/10
Reviewed 4 week(s) ago
Good service, comfortable, neat and clean rooms.
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Accommodation's Reply
14 Jun 2026
Dear Valued Guest, Harper Hotel Palembang would like to express our gratitude for taking the time to review your stay at Harper Hotel Palembang. We are delighted that you were satisfied with our service, comfort, orderliness, and cleanliness of the room we provided. Your compliments are an encouragement to our team to continue striving to provide the best service to all our guests. We hope to welcome you back to Harper Hotel Palembang again in the future. Sincerely, Ruslan Efendi, Front Office Manager
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ELISABETH M. M. G.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
Highly recommended hotel. Thank you.
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Accommodation's Reply
11 Jun 2026
Dear Ms. Elizabeth M.M.G., Greetings from Harper Palembang Hotel. Thank you for your positive review and feedback. We are delighted to hear that you enjoyed your stay at Harper Palembang. Your compliments motivate us to continue providing the best service to all our guests. We hope to welcome you back to Harper Palembang again in the future. Sincerely, Ruslan Efendi, Front Office Manager
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Second time staying at Harper Palembang 1. Clean hotel and room 2. Breakfast was top-notch! Very varied. 3. Staff friendliness was lacking! As soon as I parked in the basement, I was about to go to the elevator and passed a staff member. They didn't smile, greet, or say anything, and instead, they just turned away when we accidentally passed each other. The receptionist was also very rude. When I wanted to have breakfast, there were two female staff members and one male staff member. I even went to the counter before entering the restaurant to tell them which room I was staying in, but the three of them were still chatting happily even though there were already customers in front of them. Overall, it was okay, but a few staff members made this second visit a bit uncomfortable. The staff were friendly when I visited Harper Palembang two years ago. That's why I was a bit surprised after this second visit.
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2 people find it helpful
Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Harper Palembang Hotel would like to express our gratitude for your review and compliments regarding the cleanliness of your rooms, the variety and taste of the food, and the friendliness of our staff. We sincerely apologize for the unpleasant experience with the security staff and the incorrect information provided. This feedback is invaluable to us, and we will follow up immediately to use it in our evaluation process to improve the quality of our service. We have also noted your suggestion regarding the size of the bedside table in your room. This feedback will be considered for future improvements to our facilities. We look forward to welcoming you back to Harper Palembang and providing you with an even better and more pleasant experience on your next stay. Sincerely, Ruslan Efendi, Front Office Manager
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Andika S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The room was okay and clean. The floor was vinyl so it wasn't sticky.
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Accommodation's Reply
11 Jun 2026
Dear Ms. Andika S., Greetings from Harper Hotel Palembang. Thank you for your kind review. We are delighted to hear that you were satisfied with the cleanliness and comfort of our room, as well as the comfort of the vinyl flooring which made your stay even more enjoyable. Such compliments mean a lot to us and encourage us to continue striving to maintain the quality of our services and facilities. We hope to welcome you back to Harper Hotel Palembang again in the future. Sincerely, Ruslan Efendi, Front Office Manager
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Hamrizal R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Clean, comfortable, close to the mosque and mall.
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Accommodation's Reply
11 Jun 2026
Dear Mr. Hamrisal R., Valued Guest, Greetings from Harper Hotel Palembang. Thank you for your positive review. We are delighted to hear that you were satisfied with the cleanliness and comfort of our hotel, as well as its location near the mosque and shopping mall. Such compliments motivate us to continue providing the best service to all our guests. We hope to welcome you back to Harper Hotel Palembang on your next visit. Sincerely, Ruslan Efendi, Front Office Manager
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Annisa K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I never get bored staying here. The hotel is perfectly located, close to the mall. The rooms are spacious and comfortable. Perfect for families or business trips.
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Accommodation's Reply
11 Jun 2026
Dear Ms. Annisa, Valued Guest, Greetings from Harper Hotel Palembang. Thank you for your kind review and your continued trust in choosing Harper Hotel Palembang as your accommodation. We are delighted to hear that you are comfortable with our spacious rooms, convenient location near shopping malls, and its suitability for both family and business travel. Such compliments motivate us to strive for the best service for all our guests. We hope to welcome you back to Harper Hotel Palembang in the future. Sincerely, Ruslan Efendi, Front Office Manager
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Elly F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff was friendly and responsive. During check-in, our child accidentally knocked over a glass provided for drinking from the drinks. At breakfast, they also helped guests refill their drinking water regularly.
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Accommodation's Reply
11 Jun 2026
Dear Ellie F., Greetings from Harper Hotel Palembang. Thank you for your positive review and for taking the time to share your experience with us. We are delighted to hear that you appreciated the friendliness and responsiveness of our staff. We appreciate your appreciation for the assistance received during check-in and breakfast. This motivates us to always strive to provide prompt and attentive service to all our guests. We hope to welcome you and your family back to Harper Hotel Palembang again in the future. Sincerely, Ruslan Efendi, Front Office Manager
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S***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The best choice hotel for us...
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Harper's Hotel Palembang would like to express our gratitude for your review and your trust in Harper's Hotel Palembang. We are honored that you chose our hotel. We truly appreciate your support and will continue to strive to provide the best service and experience. We look forward to welcoming you back again in the future. Sincerely, Ruslan Efendi, Front Office Manager
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Yulia E.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Thank you for the service from the hotel staff. Best wishes for continued success.
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Accommodation's Reply
25 May 2026
Dear Ms. Yulia E., Warm greetings from Harper's Hotel Palembang. Thank you for your review and appreciation of Harper's Hotel Palembang. We are delighted to hear that you were impressed with our staff's service. We hope to welcome you back to Harper's Hotel Palembang again. Sincerely, Ruslan Efendi, Front Office Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Nice place, easy access to everywhere and very clean.
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Harper Hotel Palembang would like to express our gratitude for your positive review. We are delighted to hear that you enjoyed the excellent location and the hotel's meticulously maintained cleanliness. We look forward to welcoming you back to Harper Hotel Palembang again. Sincerely, Ruslan Efendi, Front Office Manager
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Dwi K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Clean, comfort, and nice view. Nice stay at Harper
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Accommodation's Reply
25 May 2026
Dear Value Guest, Warmest Greetings from Harper Palembang. Thank you for your positive review. We are delighted to know that you enjoyed the cleanliness, comfort, and beautiful view during your stay at Harper Palembang. We look forward to welcoming you again soon. Warm Regards, Ruslan Efendi Front Office Manager
Number of reviews per page
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