The bathroom wasn't very clean, and the atmosphere was still a bit gloomy. Was it because it was the last room?

It was my first time staying at a hotel, but it felt like a guesthouse. It smelled strongly of cigarettes. The pillows and sheets didn't look like they'd been cleaned. Opening the window immediately revealed a used condom splattered underneath. The bathroom was also incredibly dirty. Lots of grime, sticker residue, and the water pooled and wouldn't drain. The hotel is old, but the maintenance is truly disappointing. I've often stayed in three-star hotels, but this was the only one that was truly disappointing.

Management, please! Many of the room facilities are in disrepair. The sheets are torn from cigarette butts, the toilet is yellow and leaking, and the bathtub looks unclean. Your hotel is in a great location, though. If you can't renovate the hotel, at least keep the facilities clean and presentable for your customers.

The staff is friendly and the place is also comfortable. Without request, we were given a smoking room.

I stayed with breakfast, but it was delivered and consisted of fried rice and fried noodles, which I found lacking in flavor. As soon as I entered the lobby, the smell of cigarettes was overwhelming. It's a haven for smokers, as smoking is permitted, but it's also likely a major turnoff for non-smokers like me. Luckily, the room was safe and didn't smell of cigarettes, although the hallways were quite pungent.

The room is clean, nice, spacious, and has a bathtub too.

For standard rooms, the most disturbing thing was the smell of cigarette smoke. It might be from the next room or from the previous occupants. It was especially bothersome for us, especially those with children. The staff and security were very helpful.

The hotel is nice. The rooms are a bit less clean, but they could be given some attention.

There's no Wi-Fi. There are dirty towels left by guests, and there's a wine bottle that hasn't been cleaned up. The hot water in the bathroom is off. I've called a technician, but it's still cold, claiming it's been used by many guests. I've kept the hot water on for a long time.

This hotel is not suitable for those who dislike the smell of cigarettes and filth. I requested a non-smoking room, but the smoking room smelled strongly of cigarettes. There were brown/red stains, resembling blood, in several places. It would be better to move to another hotel than to stay here.

The hotel is close to everywhere.

I highly recommend this hotel for a visit to Surabaya. The room I stayed in was quite good value for money (it had a bathtub). It's close to shopping centers and ATMs. It's a great place to store your belongings and relax. The service is very friendly. The only improvement is that the room needs to be repainted to freshen things up.

The hotel is very close to the town square and Plaza Surabaya.

In terms of the hotel, it's adequate, except for the parking. My phone charger plugged into my motorcycle was stolen. It wasn't much, but it was annoying, especially for me, who likes to travel. It was lost just when I needed it.

The hotel is okay, but the parking is a bit of a hassle. I lost my charger in the parking lot, even though it had a cover.

yes, better than the previous room

The hotel's location makes it easy to reach several destinations on foot. A special mention should be made of the bathroom. Upon reporting the problem, it seems they already knew that the bathroom in the room had stagnant water because the drain was higher than the bathroom floor.

Only minus 1 is the water jug is a bit dirty overall it's okay

Friendly staff, spacious rooms, running water, strategic location, only the breakfast is not very satisfying because it is not a buffet.

The hotel staff is friendly, it is close to shopping centers and the hotel atmosphere is quite comfortable.