How many rooms are available at Grand Surabaya Hotel?

Grand Surabaya Hotel has 97 rooms in total.

Does Grand Surabaya Hotel provide parking?

Yes, Grand Surabaya Hotel provides parking. Please confirm details directly with the hotel.

Does Grand Surabaya Hotel have a swimming pool?

Yes, a swimming pool is available at Grand Surabaya Hotel.

What do past guests say about Grand Surabaya Hotel?

Grand Surabaya Hotel is well-known for its Location, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Grand Surabaya Hotel

Name: Grand Surabaya Hotel
Address: Jalan Pemuda 19 - 21, Genteng, Surabaya, Jawa Timur, Indonesia, 60271, Jalan Pemuda 19 - 21, Jawa Timur, 60271, Indonesia
Rating: 8.2

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8.2

/10

Very Good

7,508 reviews

What Guests Say About Their Stay

Sugik L. M. W.

9.4

/ 10

The room is really big, comfortable for families, easy and fast access to go anywhere, easy to find food, next to the hotel there is a really delicious coconut satay seller and chicken soto, next to it there is a cafe with live music, close to the Surabaya city square, Surabaya Plaza and city hall, I think I will stay here again

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Alfani H. A.

9.0

/ 10

Spacious room. Unique room for Japanese room type. Breakfast just so so. No place for breakfast but only pack delivered to your room. Overall satisfying to stay here. Very strategic location.

Nur I. S.

8.5

/ 10

The atmosphere of the room is soothing, really suitable for rest, very exact with photos, the size of the room is spacious, very comfortable, clean, the view is also good, incidentally I got a room facing the highway, the breakfast was delicious, the pool was very clean and comfortable. God willing, I will stay again.

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yudha m.

9.7

/ 10

It was truly a very pleasant experience for us and our family, especially for children. Our children really like to linger in the room. When opening a window, they are happy to be able to see a swimming pool, not a view of the highway or parking lot that usually exists in other hotels in Surabaya. Even our children feel disappointed and sad when we check out and 1 more, the service at the grand Surabaya hotel is very good, the employees are also friendly, smiling. but unfortunately, there are some facilities that seem to need to be addressed, especially in the bathroom. 99% we like it.

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Mochamad Makruf

8.5

/ 10

Satisfactory. The booked rooms are already booked but replaced with rooms in the upper class.

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In the Area

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Jalan Pemuda 19 - 21, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Staying at Grand Surabaya Hotel is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around Grand Surabaya Hotel

Jalan Pemuda 19 - 21, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

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Location

Staying at Grand Surabaya Hotel is a good choice when you are visiting Genteng.

About Grand Surabaya Hotel

Whether you are planning an event or other special occasions, Grand Surabaya Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Grand Surabaya Hotel.

From business event to corporate gathering, Grand Surabaya Hotel provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Grand Surabaya Hotel, a wonderful accommodation for your family holiday.

Experience a unique stay at the historical building of Grand Surabaya Hotel, which you rarely find in other places.

If you plan to have a long-term stay, staying at Grand Surabaya Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Grand Surabaya Hotel.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Surabaya Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Surabaya Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Grand Surabaya Hotel is the right place to stay.

All facilities in Grand Surabaya Hotel

Swimming Pool

Lobby

Exterior

Bedroom

Restaurant

Food and Drinks

Restaurant with AC
A la carte breakfast
A la carte dinner
A la carte lunch
Bar
Breakfast
Cafe
Fullboard without drinks
Fullboard with non-alcoholic drinks
Snacks
Snack bar

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
WiFi in public area

Hotel Services

Bellhop
Concierge
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Newspaper in lobby
Wedding service

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

General

AC
Ballroom
Banquet
Non-smoking room
Swimming pool
Smoking area
Smoke-free

In-room Facilities

Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Shower
TV

Business Facilities

Business center
Conference room
Meeting facilities
Photocopier
Projector

Transportation

Area shuttle with surcharge
Car rental
Valet parking (surcharge)

Things to Do

Massage
Outdoor pool
TV lounge

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Grand Surabaya Hotel

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Grand Surabaya Hotel	97
Number of floors in Grand Surabaya Hotel	5
Another facilities in Grand Surabaya Hotel	Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Grand Surabaya Hotel

What are available facilities at Grand Surabaya Hotel?

There are top facilites at Grand Surabaya Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Grand Surabaya Hotel?

The standard check-in time at Grand Surabaya Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Grand Surabaya Hotel provide breakfast?

Yes, Grand Surabaya Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Grand Surabaya Hotel?

Grand Surabaya Hotel is a 3.0-star hotel.

How many floors does Grand Surabaya Hotel have?

Grand Surabaya Hotel has 5 floors.

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More Reviews from Other Guests in Grand Surabaya Hotel

Overall Ratings & Reviews Grand Surabaya Hotel

Traveloka (7,508)

8.2

Very Good

From 7,508 reviews

Provided by travelers on

Cleanliness

8.1

Room Comfort

8.2

Meal

7.7

Location

8.7

Service and Facilites

8.2

People often mention about Grand Surabaya Hotel

All

Distance to City Center (93)

Bedroom (68)

Bathroom (67)

Accessibility (66)

Ambiance (64)

Staff Friendliness (61)

Room Space (60)

Surroundings (59)

Hotel Area (55)

Soundproof (42)

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Traveler Reviews Grand Surabaya Hotel

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Customer reviews

A***n

Staycation

9.7

/10

Reviewed 2 day(s) ago

The bathroom wasn't very clean, and the atmosphere was still a bit gloomy. Was it because it was the last room?

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S***i

8.2

/10

Reviewed 1 week(s) ago

It was my first time staying at a hotel, but it felt like a guesthouse. It smelled strongly of cigarettes. The pillows and sheets didn't look like they'd been cleaned. Opening the window immediately revealed a used condom splattered underneath. The bathroom was also incredibly dirty. Lots of grime, sticker residue, and the water pooled and wouldn't drain. The hotel is old, but the maintenance is truly disappointing. I've often stayed in three-star hotels, but this was the only one that was truly disappointing.

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1 people find it helpful

N***n

5.7

/10

Reviewed 1 week(s) ago

Management, please! Many of the room facilities are in disrepair. The sheets are torn from cigarette butts, the toilet is yellow and leaking, and the bathtub looks unclean. Your hotel is in a great location, though. If you can't renovate the hotel, at least keep the facilities clean and presentable for your customers.

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Y***a

8.5

/10

Reviewed 3 week(s) ago

The staff is friendly and the place is also comfortable. Without request, we were given a smoking room.

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R***a

8.6

/10

Reviewed 4 week(s) ago

I stayed with breakfast, but it was delivered and consisted of fried rice and fried noodles, which I found lacking in flavor. As soon as I entered the lobby, the smell of cigarettes was overwhelming. It's a haven for smokers, as smoking is permitted, but it's also likely a major turnoff for non-smokers like me. Luckily, the room was safe and didn't smell of cigarettes, although the hallways were quite pungent.

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d***i

10.0

/10

Reviewed 4 week(s) ago

The room is clean, nice, spacious, and has a bathtub too.

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a***a

7.0

/10

Reviewed 5 week(s) ago

For standard rooms, the most disturbing thing was the smell of cigarette smoke. It might be from the next room or from the previous occupants. It was especially bothersome for us, especially those with children. The staff and security were very helpful.

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1 people find it helpful

Arnold N.

8.9

/10

Reviewed 6 week(s) ago

The hotel is nice. The rooms are a bit less clean, but they could be given some attention.

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1 people find it helpful

A***f

Business

6.9

/10

Reviewed 6 week(s) ago

There's no Wi-Fi. There are dirty towels left by guests, and there's a wine bottle that hasn't been cleaned up. The hot water in the bathroom is off. I've called a technician, but it's still cold, claiming it's been used by many guests. I've kept the hot water on for a long time.

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1 people find it helpful

A***a

Leisure

6.0

/10

Reviewed 6 week(s) ago

This hotel is not suitable for those who dislike the smell of cigarettes and filth. I requested a non-smoking room, but the smoking room smelled strongly of cigarettes. There were brown/red stains, resembling blood, in several places. It would be better to move to another hotel than to stay here.

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Bella F. S.

10.0

/10

Reviewed 6 week(s) ago

The hotel is close to everywhere.

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John Y. P.

Business

8.5

/10

Reviewed 6 week(s) ago

I highly recommend this hotel for a visit to Surabaya. The room I stayed in was quite good value for money (it had a bathtub). It's close to shopping centers and ATMs. It's a great place to store your belongings and relax. The service is very friendly. The only improvement is that the room needs to be repainted to freshen things up.

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1 people find it helpful

T***i

Leisure

8.5

/10

Reviewed 7 week(s) ago

The hotel is very close to the town square and Plaza Surabaya.

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I***a

Staycation

8.2

/10

Reviewed 7 week(s) ago

In terms of the hotel, it's adequate, except for the parking. My phone charger plugged into my motorcycle was stolen. It wasn't much, but it was annoying, especially for me, who likes to travel. It was lost just when I needed it.

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I***a

Staycation

8.5

/10

Reviewed 7 week(s) ago

The hotel is okay, but the parking is a bit of a hassle. I lost my charger in the parking lot, even though it had a cover.

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Irwan G.

8.5

/10

Reviewed 8 week(s) ago

yes, better than the previous room

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Irwan G.

8.4

/10

Reviewed 8 week(s) ago

The hotel's location makes it easy to reach several destinations on foot. A special mention should be made of the bathroom. Upon reporting the problem, it seems they already knew that the bathroom in the room had stagnant water because the drain was higher than the bathroom floor.

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I***n

8.5

/10

Reviewed 8 week(s) ago

Only minus 1 is the water jug is a bit dirty overall it's okay

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H***i

9.1

/10

Reviewed 8 week(s) ago

Friendly staff, spacious rooms, running water, strategic location, only the breakfast is not very satisfying because it is not a buffet.

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Iyan D.

Leisure

9.7

/10

Reviewed 9 week(s) ago

The hotel staff is friendly, it is close to shopping centers and the hotel atmosphere is quite comfortable.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.