Overall Ratings & Reviews Barceló Maya Palace - All Inclusive

👍

It was a beautiful resort and the staff were very friendly

Check-in was a nightmare, taking over an hour, and we didn’t get the room we reserved. As premium clients, no one informed us we could use the VIP check-in area, which was frustrating. The hotel is nice and massive, with tons of activities and pools, but it’s impractical. Getting towels or finding a bathroom requires a long walk, and unlike other hotels, there are no food carts by the pool area. Signs for activities are everywhere, but the size makes everything a trek. It’s not family-friendly due to the sprawling layout. The food is good—buffets at La Hacienda and the evening restaurants are solid, but you need to book the latter early.

We enjoyed our stay at this resort. There are a lot of amenities on this property and many excursions available around the area. I read reviews about seaweed on the beach and there is seaweed currently, but the staff makes a great effort to clean it up. We enjoyed swimming in the ocean, the snorkeling is great, and the pool is amazing!

The location of our room was too far from pools, beach, restaurants.

Excellent cuisine

Loved the beach. Even though it was the sea grass season, the grass was constantly cleaned. I wished there would be some sunshade on the beach itself besides the palm trees.

This place is absolutely amazing. After reading some facebook reviews I almost cancelled but de

Need more to do

Beach is nice with some soft white sand. But water shoe is a must because some areas are rocky. We were able to swim with a lot of fishes and sea turtles. Dining option not bad. I like both the Japanese and French restaurants. Buffet lacks variety. Taste just average. But fruits are always sweet and fresh. Swimming pool is huge. But it lacks maintenance. Some tiles went missing. And my son got a cut from the pool!

Overall everything was great except for

This was our 9th trip to the Barcelo Maya Resort. Our 6th time staying at the Palace. This facility was built nearly 20 years ago and is in need of some upgrading. The water tiles around the pool are degrading. There are cracks in the walkways. Updated painting should be done in multiple areas. The towels are very stiff and scratchy. The room lights are dull and should be replaced. On the plus side, the restaurants are very good with the service and food selections. The bars offered good service and a nice variety of drinks. We were upgraded to a Premium Package upon check in which was nice. That area was very helpful during our stay. Access to the Tropical, Colonial, Caribe and Maya Beach provided many options.

We stayed at the Barcelo Palace, and just by itself was a very large property, throw in ALL the other Barcelo properties and the whole place was gigantic. It was a beautifully maintained property, the staff is excellent. We only had one breif issue where our building lost power for about 3 hours, and of course it was right when we needed to get ready for a wedding. The staff was made aware of the situation and eventually got power back on. The food was decent, but that is kind of subjective, i was always happy with the food, some of our group found it too bland. The Ala Cart restaurants we went to were all good quality and a fine dining experience.

It my second stay at this resort .. I love it . Great for families

Exellent ubication. Exellent location

Very beautiful property but not easy to get around. Only a handful of the staff went above and beyond or where helpful/polite. Most of the staff seemed annoyed or where rude most of the time.

Everything

What a beautiful place to stay. Everything and everyone was top notch. Looking forward to our next stay there!

N/A

Love this property! It’s so diverse and comforting.