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Barceló Maya Palace - All Inclusive

Resorts
Finding rooms for you...
9.0
/10
Exceptional
2,209 reviews

What Guests Say About Their Stay

Chayut

10.0
/ 10
The room is clean, the AC is cold and a nice size, and the Wi-Fi is great only where you stay. The pool is very big. The kid pool is nice, and the ocean is great not a lot of seaweed some days. You can snorkel to see sea turtles and fish. Free catamaran. The show was awesome with Disney Fantasia. The food is great, the restaurant is nice, and the front desk needs more staff because it takes a long time to check in. If you're ok with 1:10hr. Travel time from Cancun International Airport, so this hotel is a good fit for you at the price. 9/10 stars for US.

Karen Shirley

10.0
/ 10
Great food, excellent amenities, and an exceptionally clean resort. Every inch of the property is impeccably maintained, making for a very enjoyable stay. My only complaint is the transportation between the resorts. Getting to and from the other properties from the Palace is extremely difficult and not very convenient. Other than that, it was a wonderful experience, and I would definitely recommend it.

Rafaela

10.0
/ 10
We have a very difficult traveling with small kids with severe food allergies. The staff at Maya Palace was amazing and did everything to ensure their meals were all handled with care and avoiding all her food allergies. They always went the extra mile for us and allowed us to enjoy our vacation alot better than we expected.
In the Area
See Map
Cta Chetumal Puerto Juarez KM 266.3, Solidaridad, Estado de Quintana Roo, Mexico, 77750

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Barceló Maya Palace - All Inclusive is located in area / city Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Barceló Maya Palace - All Inclusive

Cta Chetumal Puerto Juarez KM 266.3, Solidaridad, Estado de Quintana Roo, Mexico, 77750
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Lobby Barceló Maya Palace - All Inclusive
Lobby 2 Barceló Maya Palace - All Inclusive

Discover More About Barceló Maya Palace - All Inclusive

General
Near Oasis Beach

Location
When you stay at Barceló Maya Palace - All Inclusive in Xpu-Ha, you'll be by the ocean, within a 15-minute drive of Akumal Beach and Puerto Aventuras Marina.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Ecopark Kantun Chi - 1 km / 0.6 mi
Cenote Cristalino - 1 km / 0.7 mi
Cenote Azul - 1.5 km / 0.9 mi
Cenote Jardín del Eden - 2.2 km / 1.4 mi
Chikinha Cenote - 2.5 km / 1.6 mi
Xpu-ha Beach - 2.6 km / 1.6 mi
Puerto Aventuras Golf Club - 2.9 km / 1.8 mi
Puerto Aventuras Marina - 3.5 km / 2.2 mi
CEDAM Museum - 3.6 km / 2.2 mi
Fatima Bay - 3.8 km / 2.4 mi
Oasis Beach - 4.1 km / 2.6 mi
Chac Mol Cenote - 4.3 km / 2.7 mi
Kantenah Lagoon - 4.6 km / 2.8 mi
Caleta Chac-hal-al - 5.6 km / 3.5 mi
Tajma Ha Cenote - 6.4 km / 4 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 41.1 km / 25.5 mi
Cancun Intl. Airport (CUN) - 79.4 km / 49.4 mi

The preferred airport for Barceló Maya Palace - All Inclusive is Cancun Intl. Airport (CUN).

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach.

Business Facilities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining
You can enjoy a meal at Mirador serving the guests of Barceló Maya Palace - All Inclusive, or stop in at the snack bar/deli. When you are in need of a refreshing drink, visit the swim-up bar or one of 4 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Rooms
Make yourself at home in one of the 756 air-conditioned rooms featuring free minibar items and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries.

All facilities in Barceló Maya Palace - All Inclusive

Swimming Pool Barceló Maya Palace - All Inclusive
Swimming Pool
Entertainment Facility Barceló Maya Palace - All Inclusive
Entertainment Facility
Fitness Center Barceló Maya Palace - All Inclusive
Fitness Center
Common Space Barceló Maya Palace - All Inclusive
Common Space
Lobby Barceló Maya Palace - All Inclusive
Lobby

Family-friendly Facilities

  • Kids club
  • Children pool

Transportation

  • Limited parking

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Nightclub
  • Snack bar

General

  • Banquet
  • Parking
  • Terrace

Accessibilty

  • Accessible parking
  • Wheelchair accessible
  • Accessible path of travel

Business Facilities

  • Meeting rooms
  • Business facilities
  • Conference rooms

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Diving
  • Snorkeling
  • Fitness center
  • Basketball
  • Game room
  • Volleyball
  • Billiard
  • Tennis court

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Water park access (surcharge)
  • Outdoor pool
  • Private beach
  • Turkish bath
  • Spa
  • Health club
  • Garden
  • Beach towel
  • Sauna
  • Steam room
  • Waterslide
  • Pool sun loungers

Connectivity

  • Free WiFi

Public Facilities

  • Elevator
  • Smoke-free area
  • Safety deposit box

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Accommodation Policy & General Information in Barceló Maya Palace - All Inclusive

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property enforces a strict dress code in Specialty restaurants.
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Barceló Maya Palace - All Inclusive
756
Number of floors in Barceló Maya Palace - All Inclusive
3
Another facilities in Barceló Maya Palace - All Inclusive
Kids club, Children pool, Limited parking, Poolside bar, Buffet breakfast

Frequently asked question in Barceló Maya Palace - All Inclusive

What are available facilities at Barceló Maya Palace - All Inclusive?
There are top facilites at Barceló Maya Palace - All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Barceló Maya Palace - All Inclusive?
The standard check-in time at Barceló Maya Palace - All Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Barceló Maya Palace - All Inclusive provide breakfast?
Yes, Barceló Maya Palace - All Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Barceló Maya Palace - All Inclusive?
Barceló Maya Palace - All Inclusive is a 4.5-star hotel.
How many floors does Barceló Maya Palace - All Inclusive have?
Barceló Maya Palace - All Inclusive has 3 floors.
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More Reviews from Other Guests in Barceló Maya Palace - All Inclusive

Overall Ratings & Reviews Barceló Maya Palace - All Inclusive

Other sources (2,209)
9.0
Exceptional
From 2,209 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.0

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Traveler Reviews Barceló Maya Palace - All Inclusive

Number of reviews per page
20
40
Top reviews
Chayut
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The room is clean, the AC is cold and a nice size, and the Wi-Fi is great only where you stay. The pool is very big. The kid pool is nice, and the ocean is great not a lot of seaweed some days. You can snorkel to see sea turtles and fish. Free catamaran. The show was awesome with Disney Fantasia. The food is great, the restaurant is nice, and the front desk needs more staff because it takes a long time to check in. If you're ok with 1:10hr. Travel time from Cancun International Airport, so this hotel is a good fit for you at the price. 9/10 stars for US.
Read More
jeanette
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Overall had a good experience staying here but my room was so far from the restaurants and was a great deal of walking. It was hard to get a drink at the swim up bar but they do an incredible job at cleaning up and keeping things in order. Very friendly and helpful staff. I did not like that there was not more fans or AC in areas of the hotel. It made it almost unbearable at times. I also think that there should be more maps around the hotel to help you navigate it and I found some shortcuts that I wish I would’ve known sooner. I think they should have more communication and signs to point you in the right direction of where you need to go.
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Karen Shirley
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great food, excellent amenities, and an exceptionally clean resort. Every inch of the property is impeccably maintained, making for a very enjoyable stay. My only complaint is the transportation between the resorts. Getting to and from the other properties from the Palace is extremely difficult and not very convenient. Other than that, it was a wonderful experience, and I would definitely recommend it.
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Jaynie Lynn
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Here's a balanced review you could post: Overall, my stay was disappointing. While the rooms were very clean and well maintained, that was unfortunately the only highlight of the experience. The buffet food lacked quality and variety, making it one of the weaker dining experiences I've had at a resort. We also wanted to try one of the specialty restaurants, but reservations were nearly impossible to get unless they were made weeks in advance. This should be communicated more clearly before guests arrive. The property is very large, but there are little to no signs to help you find your way around. The map provided by the staff wasn't very helpful either, so we spent a lot of time trying to figure out where everything was. The beach was another disappointment. It's very rocky, and much of the sand appears to be placed over concrete, making it far from the beautiful beach experience we expected. Overall, I would not choose to stay here again. The cleanliness of the rooms was excellent, but the poor dining, lack of restaurant availability, confusing layout, and disappointing beach did not justify the cost of the stay.
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Amy
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great week with family! So much for all to do and great food!
Brooke
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The property was beautiful and well maintained. Our rooms were clean. While the beach/sand isn’t perfect. Being able to swim with sea turtles at your hotel is pretty amazing. The snorkeling and fish at the resort were great. The food is good at the Barcelo Maya Palace were good too. COMPLAINTS: no washcloths, it was not explained to us how to book restaurants(for example while you can only book one per day, you can book Wednesday on Monday. There is A LOT of walking and no “golf cart” transportation offered(this matters because I am recovering from a broken foot) additionally I rarely had the same bartender so where at some resorts you find “that waiter, waitress or bartender that remembers you.” This was not the case. Also the fact that people are allowed to reserve all the chairs by placing towel clips on them should not be allowed(at any resort) they take up the beach chairs for hours while they aren’t there. Overall this resort was great just a few things I would change.
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Rafaela
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We have a very difficult traveling with small kids with severe food allergies. The staff at Maya Palace was amazing and did everything to ensure their meals were all handled with care and avoiding all her food allergies. They always went the extra mile for us and allowed us to enjoy our vacation alot better than we expected.
Witold Pawel
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great stay
Jerrod
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our family had a blast! Everyone was very nice and polite and helpful. The food was amazing. The resort and pools were beautiful! All around awesome! We only had issues with hot water in our shower, and our room was far away from any of the activities. But nothing that would stop us from coming back again! We had an amazing time there!
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Beza
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very nice place overall. My family and I are extremely happy. I am actually planning to come back again; however, my only comment is about the beach. There are many rocks in the ocean and around the beach entrance that make walking harder because they're in the water; you can't see them until they hit your leg, and the edges could be cleaner. I know it's nature, but the resort could do a better job keeping the beach edges clean. Besides that, the entertainment, restaurants, and the buffet are great; all the staff is very nice and helpful. No complaints at all.
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Rolando
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We loved the choices of premium restaurants that were available to us and the way the property is so well maintained and cleaned
Robert Agustino
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff and resort kept clean at all times. Food was good.
Daisy
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This resort was amazing and so large!! So many things to do! From the beach to the numerous amount of pools throughout, swim up bar, water activities for the kids, mini mall, and all the food!! Definitely will be going back to this place!
Jennifer Rodriguez
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very relaxing and calm, food was great and lots of things to do.
Ranisha
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Barcelo Maya Palace is a great resort with access to it's sister properties within the Barcelo Complex. The resort was clean and staff was very friendly. The beach area was clean without a lot of seaweed. I would recommend the Barcelo resorts. Visit the other properties if you want a different buffet experience.
Mina
icon-with Friends
with Friends
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I was extremely disappointed with my stay at the Maya Palace. While the property itself is beautiful, the overall experience fell far below expectations. The biggest issue was the cleanliness and maintenance. Common areas and parts of the resort often felt neglected, and our room wasn’t consistently cleaned to the standard you’d expect from a resort of this caliber. We also dealt with maintenance issues that took far too long to be addressed. Like our room AC that we called in 3 different times the first two days, and they didn’t believe us. Until the 4th time when they sent over a technician who said the sensor was broken and read 19 celsius but it really was 34 Celsius. Not to mentioned the amount of killed bloody mosquitoes all over the walls and not cleaned. Customer service was another major letdown. It was difficult to get assistance, and many staff members seemed uninterested in resolving concerns. Simple requests either took hours or were never followed through. The food was repetitive, lacked variety, and was often served lukewarm. For an all-inclusive resort, I expected much better quality and fresher options. The resort was also overcrowded, making it difficult to find pool chairs, enjoy the amenities, or get timely service at the bars and restaurants. Long waits became the norm throughout our stay. Overall, I left feeling that the experience did not justify the price we paid. I wouldn’t choose to stay here again or recommend it to friends or family.
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Bothaina Shokry
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Best Resort I have seen in my life. Excellent service, lots of fun and entertainment. Foods of high quality.
Paul
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beach & pool was amazing, staff did a tremendous job at keeping the property clean and well kept. Seaweed was well cleaned on the beach. Food and drinks were great as well!
Fady
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

N
Victor Alberto
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Muy familiar
Number of reviews per page
20
40

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Bedroom 4 Barceló Maya Palace - All Inclusive

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