Barceló Maya Palace - All Inclusive

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9.0
/10
Exceptional
2,208 reviews

What Guests Say About Their Stay

Jaime

10.0
/ 10
🌴☀️ What an unforgettable stay at Barceló Maya Palace! 🇲🇽 From snorkeling alongside sea turtles right off the beach to relaxing by the massive pools, every moment felt like paradise. The crystal-clear water, beautiful weather, and breathtaking views made for the perfect getaway. The all-inclusive experience exceeded expectations, with delicious food, refreshing drinks, and endless options throughout the resort. What truly made the trip special was the warm and friendly service from the staff, who made us feel welcome from the moment we arrived. Whether we were exploring the beach, enjoying the pools, or simply taking in the beauty of the property, Barceló Maya Palace delivered an incredible vacation experience that our family will never forget. Thank you, Barceló Maya Palace, for the memories, the sunshine, and an amazing stay. Until next time! 🌊🐢🍹🏝️

Donna

10.0
/ 10
We loved our junior suite! Lots of room for our family of four and plenty of storage space to put away our clothes. We enjoyed the nightly shows and my twin 7 year old boys loved the pools! We would return to this hotel!

Santos F Suarez

10.0
/ 10
Family friendly, awesome staff !! First time we visited this resort was about 15 years ago, this year was our fourth visit, and the place is still amazing, just like the first time. My only recommendation will be for management to check the temperature of the pool, the whole family agreed was a bit too warm :).
In the Area
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Cta Chetumal Puerto Juarez KM 266.3, Solidaridad, Estado de Quintana Roo, Mexico, 77750

Main Facilities

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This accommodation offers:
Outdoor pool
Snorkeling
Diving
Private beach
Waterslide
Nightclub
Poolside bar
Basketball
Laundry service
Parking
Luggage storage
Elevator
Garden
Health club
Barceló Maya Palace - All Inclusive is located in area / city Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Barceló Maya Palace - All Inclusive

Cta Chetumal Puerto Juarez KM 266.3, Solidaridad, Estado de Quintana Roo, Mexico, 77750
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Lobby Barceló Maya Palace - All Inclusive
Lobby 2 Barceló Maya Palace - All Inclusive

Discover More About Barceló Maya Palace - All Inclusive

General
Near Oasis Beach

Location
When you stay at Barceló Maya Palace - All Inclusive in Xpu-Ha, you'll be by the ocean, within a 15-minute drive of Akumal Beach and Puerto Aventuras Marina.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Ecopark Kantun Chi - 1 km / 0.6 mi
Cenote Cristalino - 1 km / 0.7 mi
Cenote Azul - 1.5 km / 0.9 mi
Cenote Jardín del Eden - 2.2 km / 1.4 mi
Chikinha Cenote - 2.5 km / 1.6 mi
Xpu-ha Beach - 2.6 km / 1.6 mi
Puerto Aventuras Golf Club - 2.9 km / 1.8 mi
Puerto Aventuras Marina - 3.5 km / 2.2 mi
CEDAM Museum - 3.6 km / 2.2 mi
Fatima Bay - 3.8 km / 2.4 mi
Oasis Beach - 4.1 km / 2.6 mi
Chac Mol Cenote - 4.3 km / 2.7 mi
Kantenah Lagoon - 4.6 km / 2.8 mi
Caleta Chac-hal-al - 5.6 km / 3.5 mi
Tajma Ha Cenote - 6.4 km / 4 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 41.1 km / 25.5 mi
Cancun Intl. Airport (CUN) - 79.7 km / 49.5 mi

The preferred airport for Barceló Maya Palace - All Inclusive is Cancun Intl. Airport (CUN).

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach.

Business Facilities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining
You can enjoy a meal at Mirador serving the guests of Barceló Maya Palace - All Inclusive, or stop in at the snack bar/deli. When you are in need of a refreshing drink, visit the swim-up bar or one of 4 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Rooms
Make yourself at home in one of the 756 air-conditioned rooms featuring free minibar items and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries.

All facilities in Barceló Maya Palace - All Inclusive

Facility

  • Outdoor pool
  • Snorkeling
  • Diving
  • Private beach
  • Waterslide
  • Nightclub
  • Poolside bar
  • Basketball
Swimming Pool Barceló Maya Palace - All Inclusive
Swimming Pool
Entertainment Facility Barceló Maya Palace - All Inclusive
Entertainment Facility
Fitness Center Barceló Maya Palace - All Inclusive
Fitness Center
Common Space Barceló Maya Palace - All Inclusive
Common Space
Lobby Barceló Maya Palace - All Inclusive
Lobby

Family-friendly Facilities

  • Kids club
  • Children pool

Transportation

  • Limited parking

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Nightclub
  • Snack bar

General

  • Banquet
  • Parking
  • Terrace

Accessibilty

  • Accessible parking
  • Wheelchair accessible
  • Accessible path of travel

Business Facilities

  • Meeting rooms
  • Business facilities
  • Conference rooms

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Diving
  • Snorkeling
  • Fitness center
  • Basketball
  • Game room
  • Volleyball
  • Billiard
  • Tennis court

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Water park access (surcharge)
  • Outdoor pool
  • Private beach
  • Turkish bath
  • Spa
  • Health club
  • Garden
  • Beach towel
  • Sauna
  • Steam room
  • Waterslide
  • Pool sun loungers

Connectivity

  • Free WiFi

Public Facilities

  • Elevator
  • Smoke-free area
  • Safety deposit box

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Accommodation Policy & General Information in Barceló Maya Palace - All Inclusive

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property enforces a strict dress code in Specialty restaurants.
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Barceló Maya Palace - All Inclusive
756
Number of floors in Barceló Maya Palace - All Inclusive
3
Another facilities in Barceló Maya Palace - All Inclusive
Kids club, Children pool, Limited parking, Poolside bar, Buffet breakfast

Frequently asked question in Barceló Maya Palace - All Inclusive

What is normal check-in & check-out time at Barceló Maya Palace - All Inclusive?
The standard check-in time at Barceló Maya Palace - All Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Barceló Maya Palace - All Inclusive provide breakfast?
Yes, Barceló Maya Palace - All Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Barceló Maya Palace - All Inclusive
Barceló Maya Palace - All Inclusive has a 4.5-star rating.
How many floors does Barceló Maya Palace - All Inclusive have?
Barceló Maya Palace - All Inclusive has 3.
How many rooms are available at Barceló Maya Palace - All Inclusive
Barceló Maya Palace - All Inclusive has 756.
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More Reviews from Other Guests in Barceló Maya Palace - All Inclusive

9.0
Exceptional
From 2,208 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.0

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Traveler Reviews Barceló Maya Palace - All Inclusive

Number of reviews per page
20
40
Top reviews
Maxim
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent if you go with kids.
Jaime
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

🌴☀️ What an unforgettable stay at Barceló Maya Palace! 🇲🇽 From snorkeling alongside sea turtles right off the beach to relaxing by the massive pools, every moment felt like paradise. The crystal-clear water, beautiful weather, and breathtaking views made for the perfect getaway. The all-inclusive experience exceeded expectations, with delicious food, refreshing drinks, and endless options throughout the resort. What truly made the trip special was the warm and friendly service from the staff, who made us feel welcome from the moment we arrived. Whether we were exploring the beach, enjoying the pools, or simply taking in the beauty of the property, Barceló Maya Palace delivered an incredible vacation experience that our family will never forget. Thank you, Barceló Maya Palace, for the memories, the sunshine, and an amazing stay. Until next time! 🌊🐢🍹🏝️
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Donna
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We loved our junior suite! Lots of room for our family of four and plenty of storage space to put away our clothes. We enjoyed the nightly shows and my twin 7 year old boys loved the pools! We would return to this hotel!
Aliuska
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This resort is a small city with everything that you need
Santos F Suarez
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Family friendly, awesome staff !! First time we visited this resort was about 15 years ago, this year was our fourth visit, and the place is still amazing, just like the first time. My only recommendation will be for management to check the temperature of the pool, the whole family agreed was a bit too warm :).
De La Salette
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The waterpark was awesome!
Saer
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Unforgettable experience , lovely place , Highly recommended .
Juan Jose
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Much too large for our taste n food was mediocre. Too crowded n insufficient info provided by staff.
Mailin
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent
GEORGE
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was clean, but the furniture was old. One of the bedside lamps had a broken switch and kept flickering. The mattresses were soft and uncomfortable. Instead of individual pillows, there was one long double pillow for two people. However, the housekeeping staff did a wonderful job.The food was plentiful but extremely repetitive. Children were given too much freedom to operate the beverage and ice cream machines. This created a huge mess, resulted in broken plates and glasses, and made the area hazardous due to slipping risks or injuries. There was no salt and pepper on every table, and the cutlery looked quite worn out.The beachfront has a lot of palm trees, which is great, but the sand is not very nice. The seabed near the shore is rocky, which poses a risk of injury, and there were a lot of weeds creating an unpleasant sulfur smell.On the positive side, the walking paths between the buildings and along the coast are well-maintained, well-lit, and great for a stroll.In conclusion: It is okay for a one-time visit.
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Latisha
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I liked that we had access to the other sister hotels all within walking distance or via the shuttle. Water activities are located on the resort which was great. Good food options and plenty of eateries and pools.
Guadalupe
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We have visited Barcelo maya palace 8 times. We enjoyed going back because of the beach the beach is well maintained no rocks not much sargasm. The pools are also very spacious does not feel overcrowded. The kids pool is like a waterpark my kids love it! This year I was beyond disappointed with the staff anytime we asked for an accommodation a dinner reservation the answer was no. I am very observant when it comes to customer experience and that is very important to me and family especially when on vacation. There seems to be no accountability, customer experience priority, guest accommodation. I got the impression staff is lazy and just dont want to deal with guests. We always stay at their best resort get premium for the additional amenities how is it possible that on my day of arrival there were basically no restaurant reservations available? We ate at the buffet most of the days because there were just no dinner reservations available and the staffs answer was just sorry but this is what it is. I did my check in experience survey with expedia just to get a call to my room asking what my dissatisfactions were and basically defending herself a manager i am guessing called. Basically told me well we just dont have reservations available. The 3 restaurant dinners i did go to in the 7 nights we visited the restaurants had so much empty seating. Instead of empathizing and trying to change our experience she called to argue. Very disappointed I can see why there are less guests.
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Elias
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I have to be honest I been in this Barceló Maya Palace for about 13 years now and I definitely see worsening in every aspect.
Joaquin
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Me da tristeza la educación tan pobre que tienen algunos empleados de ese hotel te atienden a cómo te miran mal mal jamás pensé que me fueran a tratar tan mal lo peor esque soy Quintanarooence y me da vergüenza serlo después de ese trato me da pena por el personal que se portó muy porque por culpa de los malos los buenos son juzgados mal Barceló muy mal y se que mi review no importa pero para que la gente que no sea europea o gringa ni se paré por ese hotel porque los van a tratar mal
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Ofelia
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a wonderful stay. Staff on point. Water activities great! Place clean, food awesome. Price not bad
Atziminelly
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The place was absolutely amazing. My 6 year old did not want to leave.
Mustafa
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great property and staff. The beach had seaweed but there were good days and we enjoyed swimming, snorkeling and playing volleyball. The food was great and fruit options plentiful at the buffets. The desserts could use some improvement. The bus that takes u around doesn’t show up very regularly and u can east half hour waiting for it. I
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Elena
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice resort, clean room, good food.
LUIS Angel
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Buffet Food was ok not really authentic Mexican food. Reservation restaurants amazing Place is beautiful Me and my family had a Wonderful time
Said
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very clean, well maintained and beautiful facility. The staff was very pleasant.
Number of reviews per page
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Bedroom 4 Barceló Maya Palace - All Inclusive

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