Dear Ms. Yoshiena L., Thank you for your excellent review and feedback about Bekisar Hotel Surabaya. We are delighted to hear that you appreciated our convenient location, which allowed easy access to Tunjungan Plaza without the need for additional transportation. We also appreciate your appreciation for the cleanliness of the room, the taste of the breakfast, and the friendly service from our staff. Your positive review encourages our entire team to continue striving to provide the best possible guest experience. We hope to welcome you back to Bekisar Hotel Surabaya on your next visit. Sincerely, Sainul Afandi, General Manager