THB | EN

Deals

Get App

Partnership

Support

Bookings

Log In

Register

More

Bella Hotel Surabaya

Explore Bella Hotel Surabaya

Overall Ratings & Reviews Bella Hotel Surabaya

Traveloka (5,112)

Other sources (7)

8.1

Very Good

From 5,112 reviews

Provided by travelers on

Cleanliness

8.1

Room Comfort

8.1

Meal

7.7

Location

8.1

Service and Facilites

8.1

People often mention about Bella Hotel Surabaya

All

Bedroom (51)

Bathroom (49)

Ambiance (43)

Accessibility (38)

Staff Friendliness (38)

Hotel Area (36)

Distance to City Center (33)

Wifi (32)

Room Space (32)

Surroundings (29)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Bella Hotel Surabaya

Number of reviews per page

20

40

Customer reviews

F***y

Business

7.9

/10

Reviewed 6 day(s) ago

The app needs to be supervised, as it seems reluctant to be a hotel. Upon first arriving, the lobby was gloomy and hot, perhaps even terrifying, with a dirty elevator and dirty corridors that looked like they'd never been cleaned. As soon as we entered the room, there were cobwebs in the bathroom. #disgusting

See original

Find this review helpful?

A***a

Business

6.2

/10

Reviewed 6 week(s) ago

The real thing wasn't as comfortable as the photos posted on the app. The room was dirty and full of baby cockroaches. Hopefully, this will be feedback to Bella Hotel management. Sorry 🙏

See original

Find this review helpful?

L***y

Business

10.0

/10

Reviewed 7 week(s) ago

Second time here because it is comfortable and clean.

See original

2 people find it helpful

L***y

Business

10.0

/10

Reviewed 7 week(s) ago

Clean, comfortable, pleasant atmosphere.

See original

Find this review helpful?

N***a

Transit

10.0

/10

Reviewed 7 week(s) ago

The place is clean and comfortable. The receptionist and security guard are very friendly.

See original

Find this review helpful?

YB

Yan B. T.

10.0

/10

Reviewed 9 week(s) ago

The hotel service is good, only the breakfast menu is lacking in food and the side dishes are stale.

See original

Find this review helpful?

Accommodation's Reply

14 Sep 2026

Dear Mr. Yan B. T, The management team of Bella Hotel Surabaya would like to thank you for your review. We sincerely apologize for the inconvenience you experienced regarding the unsatisfactory breakfast. We have taken steps to address this issue by improving quality control in our kitchen. Your review is invaluable in helping us improve our services in the future. We apologize again and hope to have served you better in the future. Sincerely, The Management Team, Bella Hotel Surabaya

See original

AR

Arina R. K.

Staycation

9.7

/10

Reviewed 9 week(s) ago

The room was nice and clean. All the amenities worked. There was a TV connected to TvN Movies, allowing you to watch free Korean movies. The Wi-Fi was fast. The air conditioning was good. The water ran smoothly, even with hot water. Security was good. There was free drinking water. While the exterior might seem like an old, deserted building, and the lobby was dark, the room was nice, even without windows.

See original

Find this review helpful?

YB

Yusuf B. S.

8.5

/10

Reviewed 12 week(s) ago

The hotel is ok, just a bit dusty at the bottom as if it had never been cleaned.

See original

Find this review helpful?

EL

Enrico L.

8.5

/10

Reviewed 13 week(s) ago

It's great near food places. Close to padel places.

See original

Find this review helpful?

EL

Enrico L.

10.0

/10

Reviewed 13 week(s) ago

Very clean and nice, close to places to eat.

See original

Find this review helpful?

M***o

10.0

/10

Reviewed 17 week(s) ago

As usual, very comfortable and the staff are friendly.

See original

Find this review helpful?

M***o

10.0

/10

Reviewed 17 week(s) ago

Friendly staff, comfortable hotel, away from the crowds.

See original

3 people find it helpful

A***I

Business

6.8

/10

Reviewed 17 week(s) ago

Late check-in. Had to wait 15 minutes from 2:00 PM until the room was ready. The room lights were all yellow/dim. Not recommended if you bring a laptop for work in the room. One bright/white light would be preferable.

See original

Find this review helpful?

A***i

Staycation

8.4

/10

Reviewed 19 week(s) ago

The hotel room was very comfortable and spacious, but the toilet cleanliness could use some attention and improvement. The staff was very friendly and helpful. Breakfast was standard, but okay. Thank you.

See original

4 people find it helpful

M***a

Leisure

8.2

/10

Reviewed 19 week(s) ago

A budget hotel for a simple stopover is still fine. Located in a commercial area, close to everything.

See original

Find this review helpful?

B***s

8.5

/10

Reviewed 19 week(s) ago

Very friendly service, the room is very clean.

See original

1 people find it helpful

I***e

6.2

/10

Reviewed 20 week(s) ago

Dirty room, lots of small cockroaches. Good service. Dirty elevator, lots of handprints. Dirty bathroom, poorly maintained. I didn't eat at the restaurant. There were no glasses in the room, no water heater. Pretty bad, in my opinion.

See original

2 people find it helpful

AL

Agung L.

Transit

9.4

/10

Reviewed 22 week(s) ago

Strategic location, good service, recommended for travelers who want a budget and comfortable hotel.

See original

1 people find it helpful

I***a

Business

5.8

/10

Reviewed 22 week(s) ago

The staff was quick, but the only downside was that the towels weren't changed daily. The bathroom wasn't clean, with lots of insects, like cockroaches. The room was also infested with cockroaches.

See original

Find this review helpful?

ME

Mahardika E.

Staycation

10.0

/10

Reviewed 23 week(s) ago

Okay, everything. But the AC isn't cold enough anymore. Please fix it.

See original

Find this review helpful?

Number of reviews per page

20

40