Bella Hotel Surabaya is a 2-star hotels that has been welcoming guests since 2013.
Bella Hotel Surabaya is part of Independent under Independent.
There are 74 rooms spread across 4 floors.
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Bella Hotel Surabaya
Hotels
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8.0
/10
Very Good
5,119 reviews
What Guests Say About Their Stay
sigit f. a.
9.4
/ 10
Very satisfied even though it was only 2 nights, I felt comfortable staying, the room was clean, all the facilities were functioning, and there was a large parking area.
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annisa r.
10.0
/ 10
The front office staff at Bella Hotel never fails to welcome us and leave us with the best impression every time we visit. This simple yet luxurious hotel is a testament to the excellent service provided by its staff. The hotel is clean, comfortable, and pleasant. We will always visit whenever we return to Surabaya.
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Herminah D.
9.7
/ 10
very comfortable...
the receptionist is also very friendly
the room is comfortable, king coil bed.
there is a wardrobe, the room has many glass walls, I like it. AC, normal hot water. don't know why but it feels comfortable, my child can sleep soundly. considering he has to prepare for the tournament. JD is highly recommended, the price I got was 210k. very cheap with these facilities.
don't hesitate if you want to book ☺️
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Agus H.
9.7
/ 10
The place is clean and the service is very welcoming, very quiet so it is suitable for rest, just for honeymoon, family vacation because of its strategic location in the city.
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Puspita Anestesya
9.7
/ 10
Always a mainstay when traveling to the city of Surabaya, the place is cheap, clean, there are also elevator facilities, close to where to eat, hot water is also smooth, the food is always delicious.
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In the Area
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Jl. Mayjen Sungkono No. 149 - 151, Rich Palace Complex Blok H-21 Surabaya 60225, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60225
Main Facilities
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Laundry service
Parking
Restaurant
Luggage storage
Elevator
Family room
What's around Bella Hotel Surabaya
Jl. Mayjen Sungkono No. 149 - 151, Rich Palace Complex Blok H-21 Surabaya 60225, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60225
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General Information
Bella Hotel Surabaya is a 2-star hotels that has been welcoming guests since 2013. Bella Hotel Surabaya is part of Independent under Independent. There are 74 rooms spread across 4 floors.
Location
Located at Jl. Mayjen Sungkono No. 149 - 151, Rich Palace Complex Blok H-21 Surabaya 60225 in Surabaya, Indonesia. Those looking to explore will find Taman 10 Nopember Surabaya, Shamaya Garden by Samaya Group, and Dayu Park Expo Center nearby.
Facilities & Amenities
Bella Hotel Surabaya has Laundry service, Parking, Restaurant, Luggage storage, Elevator, and more.
Business Facilities
For guests traveling for work, Bella Hotel Surabaya has Meeting facilities and Projector available.
Dining
Guests can stop by the café.
Contact
Email: reservation@bellahotelsurabaya.com
Phone number: +62315677112
Website: www.bellahotelsurabaya.com
All facilities in Bella Hotel Surabaya
Others
Guest Services
- Laundry Service
- 24-hour front desk
- Wedding service
- Bellboy service
- 24-hour security
- Luggage storage
- Concierge
Nearby Facilities
- Beauty salon
- Supermarket
- Hair salon
- ATM/Bank
Accommodation Facilities
- Family room
- Car park
- Terrace
- Smoking area
Public Facilities
- Elevator
- Room service
- Restaurant
- Safety deposit box
- Coffee shop
Meals & Dining
- Café
- Breakfast buffet
- Breakfast
Connectivity
- Wi-Fi in public areas
- Wi-Fi
Business Facilities
- Projector
- Meeting facilities
Accessibility
- Wheelchair accessible
Accommodation Policy & General Information in Bella Hotel Surabaya
Required Documents
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
Deposit
Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Bella Hotel Surabaya | 74 |
Number of floors in Bella Hotel Surabaya | 4 |
Another facilities in Bella Hotel Surabaya | Laundry Service, 24-hour front desk, Wedding service, Bellboy service, 24-hour security |
Frequently asked question in Bella Hotel Surabaya
What is normal check-in & check-out time at Bella Hotel Surabaya?
The standard check-in time at Bella Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Bella Hotel Surabaya provide breakfast?
Yes, Bella Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Bella Hotel Surabaya?
Bella Hotel Surabaya is a 2.0-star hotel.
How many floors does Bella Hotel Surabaya have?
Bella Hotel Surabaya has 4 floors.
How many rooms are available at Bella Hotel Surabaya?
Bella Hotel Surabaya has 74 rooms in total.
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More Reviews from Other Guests in Bella Hotel Surabaya
Overall Ratings & Reviews Bella Hotel Surabaya
Traveloka (5,112)
Other sources (7)
8.1
Very Good
From 5,112 reviews
Provided by travelers on
Cleanliness
8.1
Room Comfort
8.1
Meal
7.7
Location
8.1
Service and Facilites
8.1
People often mention about Bella Hotel Surabaya
All
Bedroom (51)
Bathroom (49)
Ambiance (43)
Accessibility (38)
Staff Friendliness (38)
Hotel Area (36)
Distance to City Center (33)
Wifi (32)
Room Space (32)
Surroundings (29)
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Traveler Reviews Bella Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
F***y
Business
7.9
/10
Reviewed 6 day(s) ago
The app needs to be supervised, as it seems reluctant to be a hotel. Upon first arriving, the lobby was gloomy and hot, perhaps even terrifying, with a dirty elevator and dirty corridors that looked like they'd never been cleaned. As soon as we entered the room, there were cobwebs in the bathroom. #disgusting
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A***a
Business
6.2
/10
Reviewed 6 week(s) ago
The real thing wasn't as comfortable as the photos posted on the app. The room was dirty and full of baby cockroaches. Hopefully, this will be feedback to Bella Hotel management. Sorry 🙏
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L***y
Business
10.0
/10
Reviewed 7 week(s) ago
Second time here because it is comfortable and clean.
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2 people find it helpful
L***y
Business
10.0
/10
Reviewed 7 week(s) ago
Clean, comfortable, pleasant atmosphere.
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N***a
Transit
10.0
/10
Reviewed 7 week(s) ago
The place is clean and comfortable. The receptionist and security guard are very friendly.
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YB
Yan B. T.
10.0
/10
Reviewed 9 week(s) ago
The hotel service is good, only the breakfast menu is lacking in food and the side dishes are stale.
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Accommodation's Reply
14 Sep 2026
Dear Mr. Yan B. T, The management team of Bella Hotel Surabaya would like to thank you for your review. We sincerely apologize for the inconvenience you experienced regarding the unsatisfactory breakfast. We have taken steps to address this issue by improving quality control in our kitchen. Your review is invaluable in helping us improve our services in the future. We apologize again and hope to have served you better in the future. Sincerely, The Management Team, Bella Hotel Surabaya
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AR
Arina R. K.
Staycation
9.7
/10
Reviewed 9 week(s) ago
The room was nice and clean. All the amenities worked. There was a TV connected to TvN Movies, allowing you to watch free Korean movies. The Wi-Fi was fast. The air conditioning was good. The water ran smoothly, even with hot water. Security was good. There was free drinking water. While the exterior might seem like an old, deserted building, and the lobby was dark, the room was nice, even without windows.
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YB
Yusuf B. S.
8.5
/10
Reviewed 12 week(s) ago
The hotel is ok, just a bit dusty at the bottom as if it had never been cleaned.
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EL
Enrico L.
8.5
/10
Reviewed 13 week(s) ago
It's great near food places. Close to padel places.
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EL
Enrico L.
10.0
/10
Reviewed 13 week(s) ago
Very clean and nice, close to places to eat.
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M***o
10.0
/10
Reviewed 17 week(s) ago
As usual, very comfortable and the staff are friendly.
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M***o
10.0
/10
Reviewed 17 week(s) ago
Friendly staff, comfortable hotel, away from the crowds.
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3 people find it helpful
A***I
Business
6.8
/10
Reviewed 17 week(s) ago
Late check-in. Had to wait 15 minutes from 2:00 PM until the room was ready. The room lights were all yellow/dim. Not recommended if you bring a laptop for work in the room. One bright/white light would be preferable.
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A***i
Staycation
8.4
/10
Reviewed 19 week(s) ago
The hotel room was very comfortable and spacious, but the toilet cleanliness could use some attention and improvement. The staff was very friendly and helpful. Breakfast was standard, but okay. Thank you.
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4 people find it helpful
M***a
Leisure
8.2
/10
Reviewed 19 week(s) ago
A budget hotel for a simple stopover is still fine. Located in a commercial area, close to everything.
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B***s
8.5
/10
Reviewed 19 week(s) ago
Very friendly service, the room is very clean.
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1 people find it helpful
I***e
6.2
/10
Reviewed 20 week(s) ago
Dirty room, lots of small cockroaches. Good service. Dirty elevator, lots of handprints. Dirty bathroom, poorly maintained. I didn't eat at the restaurant. There were no glasses in the room, no water heater. Pretty bad, in my opinion.
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2 people find it helpful
AL
Agung L.
Transit
9.4
/10
Reviewed 22 week(s) ago
Strategic location, good service, recommended for travelers who want a budget and comfortable hotel.
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1 people find it helpful
I***a
Business
5.8
/10
Reviewed 22 week(s) ago
The staff was quick, but the only downside was that the towels weren't changed daily. The bathroom wasn't clean, with lots of insects, like cockroaches. The room was also infested with cockroaches.
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ME
Mahardika E.
Staycation
10.0
/10
Reviewed 23 week(s) ago
Okay, everything. But the AC isn't cold enough anymore. Please fix it.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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