
Umimas
Leisure
8.5
/10
Reviewed 2 week(s) ago
The hotel room is spacious, even though it is an old hotel, clean and comfortable..there is only one door that is difficult to open, especially for senior citizens, it is very difficult to use the door lock..the hotel facilities are still good to use..
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Accommodation's Reply
11 Sep 2026
Dear Ms Umimas, thank you for your review and for sharing your experience with us. We are pleased to hear that you found our room spacious, clean, and comfortable despite the hotel's age. It is wonderful to know that you enjoyed your stay and appreciated the facilities we provide. We also appreciate your feedback regarding the room door and lock. We understand that the traditional key system and door mechanism can be challenging, especially for senior citizens. Please be assured that we are still working on upgrading to a key card system to enhance convenience and provide a better experience for all our guests. Your comments are valuable and will be shared with the relevant team as we continue working to improve our guests' comfort and convenience. Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future. May you always have a wonderful and safe journey wherever your trip takes you. Best of regards from our team @Hotel Grand Continental Kuching.




