The room and service were good and appropriate. I'll stay here again next time.

The hotel is beautiful, the service is excellent, and it makes me want to come back. If I ever go to Surabaya, I'll definitely stay at Alana.

It was a great experience to bring our little family. The service and staff were also perfect.

I've stayed at this hotel three times and have always been satisfied. The staff are friendly, fast, and helpful. The rooms and the entire hotel are clean. The Wi-Fi is fast and seamless. The breakfast is varied and delicious. I will definitely return here when I visit Surabaya again.

Everything was great, highly recommended for my staycation. It was clean and comfortable. You can use Netflix and YouTube, and there's a small showcase too. However, the next room wasn't soundproof. But overall, it was great, thank you 😭☺️🫶

Clean rooms, friendly staff and strategic location.

Comfortable, clean hotel, good service.

Friendly hotel staff, clean rooms, lots of variety and delicious food.

Quite complete, just lacking a spa/massage in the hotel.

The air conditioner and the TV were not working well at first, but the engineer responded quickly.

Have stayed here several times and it is still the best.

The hotel staff was friendly. The room was clean. Wow, I'm so happy. I'll definitely book here again if I ever come back to Surabaya.

The staff was very friendly and accommodating. Super recommended!

Strategic location, clean place, suitable for staycation.

The hotel was good and clean. The staff is helpful. Easy check-in and check-out.

The hotel staff is quite friendly. The facilities are complete, including a swimming pool, gym, and sauna. The location is quite good.

We had a family room and the room was big, but we only had one king bed. I booked for 2 people and 2 kids, and we had to pay extra for an extra bed. I don’t get it because it’s a family room. The swimming pool was too small. The place for breakfast was not big; it should be improved, and the variety of the food was not much. They should have given 2 card keys for a family room.

Very satisfying service and facilities. All the staff are friendly and provide excellent service.

Nice hotel and it was pretty cheap so no complaints.

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