Does The Alana Surabaya provide parking?

Yes, The Alana Surabaya provides parking. Please confirm details directly with the hotel.

Does The Alana Surabaya have a swimming pool?

Yes, a swimming pool is available at The Alana Surabaya.

What do past guests say about The Alana Surabaya?

The Alana Surabaya is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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The Alana Surabaya

Name: The Alana Surabaya
Address: Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231, Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Jawa Timur, 60231, Indonesia
Rating: 8.8

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8.8

/10

Very Good

8,322 reviews

What Guests Say About Their Stay

B***u

8.5

/ 10

The room and service were good and appropriate. I'll stay here again next time.

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M Asyrofi M.

10.0

/ 10

The hotel is beautiful, the service is excellent, and it makes me want to come back. If I ever go to Surabaya, I'll definitely stay at Alana.

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siti n.

9.4

/ 10

I've stayed at this hotel three times and have always been satisfied. The staff are friendly, fast, and helpful. The rooms and the entire hotel are clean. The Wi-Fi is fast and seamless. The breakfast is varied and delicious. I will definitely return here when I visit Surabaya again.

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Verified Traveler

9.4

/ 10

The hotel staff was friendly. The room was clean. Wow, I'm so happy. I'll definitely book here again if I ever come back to Surabaya.

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D***s

10.0

/ 10

Very satisfying service and facilities. All the staff are friendly and provide excellent service.

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In the Area

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Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231

Main Facilities

This accommodation offers:

Indoor pool

Poolside bar

Sauna

Bar

Billiard

Darts

Table tennis

Cycling

Laundry service

Restaurant

Luggage storage

Elevator

Family room

Laundry

The Alana Surabaya is located in area / city Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around The Alana Surabaya

Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231

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Discover More About The Alana Surabaya

Location
The Alana Surabaya is located in area / city Wonokromo.

About The Alana Surabaya

Whether you are planning an event or other special occasions, The Alana Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Alana Surabaya.

The Alana Surabaya is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

From business event to corporate gathering, The Alana Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at The Alana Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at The Alana Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Alana Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Alana Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at The Alana Surabaya.

All facilities in The Alana Surabaya

Facility

Indoor pool

Poolside bar

Sauna

Billiard

Darts

Table tennis

Cycling

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Family-friendly Facilities

Kids club
Children pool

Food and Drinks

A la carte dinner
A la carte lunch
Bar
Breakfast
Buffet breakfast
Cafe
Poolside bar
Set menu lunch
Show cooking restaurant
Snack bar
Snacks
Dietary menu
Vegetarian meal

Transportation

Bicycle rental
Car rental
Valet parking

General

AC
Reception hall
Banquet
Family room
Swimming pool

Business Facilities

Business center
Computer station
Meeting facilities
Photocopier
Projector

Nearby Facilities

ATM/Banking
Laundry

Sports and Recreations

Aerobics
Billiard
Cycling
Darts
Table tennis

Things to Do

Children play area
Indoor pool
Sauna
Sauna

Connectivity

Free WiFi

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Shuttle Service

Airport transfer (surcharge)

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

Hotel Services

Bellhop
Concierge
Doorman
Express check-in
Express check-out
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby

Accommodation Policy & General Information in The Alana Surabaya

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

General Check-in Instructions

Tamu yang menginap lebih dari 3 hari harus menyertakan surat swab/pcr.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Alana Surabaya	162
Number of floors in The Alana Surabaya	18
Another facilities in The Alana Surabaya	Kids club, Children pool, A la carte dinner, A la carte lunch, Bar

Frequently asked question in The Alana Surabaya

What is normal check-in & check-out time at The Alana Surabaya?

The standard check-in time at The Alana Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Alana Surabaya provide breakfast?

Yes, The Alana Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Alana Surabaya?

The Alana Surabaya is a 4.0-star hotel.

How many floors does The Alana Surabaya have?

The Alana Surabaya has 18 floors.

How many rooms are available at The Alana Surabaya?

The Alana Surabaya has 162 rooms in total.

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More Reviews from Other Guests in The Alana Surabaya

Overall Ratings & Reviews The Alana Surabaya

Traveloka (8,322)

8.8

Very Good

From 8,322 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

8.9

Meal

8.6

Location

8.8

Service and Facilites

8.9

People often mention about The Alana Surabaya

All

Staff Friendliness (177)

Bedroom (174)

Room Space (172)

Ambiance (158)

Bathroom (157)

Accessibility (142)

Hotel Area (137)

Distance to City Center (134)

Variety (134)

Surroundings (132)

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Traveler Reviews The Alana Surabaya

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Customer reviews

B***u

8.5

/10

Reviewed 1 week(s) ago

The room and service were good and appropriate. I'll stay here again next time.

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1 people find it helpful

M Asyrofi M.

Leisure

10.0

/10

Reviewed 2 week(s) ago

The hotel is beautiful, the service is excellent, and it makes me want to come back. If I ever go to Surabaya, I'll definitely stay at Alana.

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Ade K.

Staycation

10.0

/10

Reviewed 2 week(s) ago

It was a great experience to bring our little family. The service and staff were also perfect.

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siti n.

Business

9.4

/10

Reviewed 3 week(s) ago

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Rima R.

10.0

/10

Reviewed 3 week(s) ago

Everything was great, highly recommended for my staycation. It was clean and comfortable. You can use Netflix and YouTube, and there's a small showcase too. However, the next room wasn't soundproof. But overall, it was great, thank you 😭☺️🫶

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Y***i

9.7

/10

Reviewed 3 week(s) ago

Clean rooms, friendly staff and strategic location.

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1 people find it helpful

L***a

Business

9.4

/10

Reviewed 3 week(s) ago

Comfortable, clean hotel, good service.

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Setyo B. P.

10.0

/10

Reviewed 4 week(s) ago

Friendly hotel staff, clean rooms, lots of variety and delicious food.

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M***d

Business

9.4

/10

Reviewed 5 week(s) ago

Quite complete, just lacking a spa/massage in the hotel.

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Verified Traveler

9.1

/10

Reviewed 5 week(s) ago

The air conditioner and the TV were not working well at first, but the engineer responded quickly.

1 people find it helpful

M Chandra B.

Business

10.0

/10

Reviewed 6 week(s) ago

Have stayed here several times and it is still the best.

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Verified Traveler

Staycation

9.4

/10

Reviewed 10 week(s) ago

The hotel staff was friendly. The room was clean. Wow, I'm so happy. I'll definitely book here again if I ever come back to Surabaya.

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P***g

10.0

/10

Reviewed 11 week(s) ago

The staff was very friendly and accommodating. Super recommended!

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R***i

Staycation

9.7

/10

Reviewed 11 week(s) ago

Strategic location, clean place, suitable for staycation.

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Permedi

10.0

/10

Reviewed 11 week(s) ago

The hotel was good and clean. The staff is helpful. Easy check-in and check-out.

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Andre F. P. H.

Business

9.1

/10

Reviewed 11 week(s) ago

The hotel staff is quite friendly. The facilities are complete, including a swimming pool, gym, and sauna. The location is quite good.

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2 people find it helpful

Verified Traveler

Leisure

8.1

/10

Reviewed 12 week(s) ago

We had a family room and the room was big, but we only had one king bed. I booked for 2 people and 2 kids, and we had to pay extra for an extra bed. I don’t get it because it’s a family room. The swimming pool was too small. The place for breakfast was not big; it should be improved, and the variety of the food was not much. They should have given 2 card keys for a family room.

1 people find it helpful

D***s

Business

10.0

/10

Reviewed 12 week(s) ago

Very satisfying service and facilities. All the staff are friendly and provide excellent service.

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1 people find it helpful

S***k

9.4

/10

Reviewed 13 week(s) ago

Nice hotel and it was pretty cheap so no complaints.

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E***o

10.0

/10

Reviewed 13 week(s) ago

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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