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Sahid Surabaya Hotel

Explore Sahid Surabaya Hotel

Overall Ratings & Reviews Sahid Surabaya Hotel

Traveloka (10,082)
Other sources (21)
8.1
Very Good
From 10,082 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

7.9

Meal

7.9

Location

8.6

Service and Facilites

8.1

People often mention about Sahid Surabaya Hotel
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Distance to City Center (327)
Staff Friendliness (297)
Accessibility (289)
Bedroom (287)
Room Space (278)
Ambiance (245)
Bathroom (244)
Surroundings (229)
Hotel Area (214)
Check-in/out Time (192)
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Traveler Reviews Sahid Surabaya Hotel

Number of reviews per page
20
40
Customer reviews
E***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.2
/10
Reviewed 1 day(s) ago
After staying for two days, the room was cleaned, but the sheets weren't changed (there were still traces of blood from the previous person). The toilet door wouldn't lock. The refrigerator felt like a cupboard, not cold at all.
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Overall, best hotel, please improve the service.
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C***s
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 day(s) ago
Friendly staff and good service.
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 day(s) ago
Pretty good. Friendly service, close to Gubeng Station. Breakfast is a bit lacking in variety, lacking an egg corner.
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R***n
icon-origin-TRAVELOKA
9.3
/10
Reviewed 3 day(s) ago
The hotel is still in good condition, and the service is also excellent. My only suggestion is that the potholes in the parking area be repaired immediately to ensure a more vibrant and prosperous stay.
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Y***k
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
The room is spacious and clean, the staff is friendly... It's also close to the station so you don't need to worry about where to go... The price is affordable.
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I***K
icon-origin-TRAVELOKA
6.6
/10
Reviewed 4 day(s) ago
The hotel's location is actually very strategic. It used to be okay, but things have changed drastically. The bathroom was very dirty and smelly. The breakfast selection wasn't very extensive, and the staff had to wait for some items to be refilled. I hope things improve in the future.
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1 people find it helpful
Fitrah U. H.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
My main complaints are the shower spraying everywhere, the shower curtain not being long enough, the water flowing into the toilet when showering, and the quality of the breakfast. As a reputable hotel, the shower should at least not leak, and the breakfast should be consistently delicious and refilled promptly.
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Accommodation's Reply
16 Oct 2026
We would like to express our sincere gratitude for your trust in choosing Sahid Hotel Surabaya during your stay in Surabaya. We apologize for any inconvenience you may have experienced during your stay and appreciate your feedback. We are committed to continuously improving our services and cleanliness, and plan to gradually replace older facilities so that all our guests will continue to choose Sahid Hotel Surabaya as their second home. Sincerely, The Management
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S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Overall, it's comfortable and clean. Strategically located, close to everything.
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E***Y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The prices, service, and atmosphere were all very pleasant.
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1 people find it helpful
Accommodation's Reply
15 Oct 2026
With our deepest respect, we thank you for your trust in choosing Sahid Hotel Surabaya for your stay in Surabaya. We are delighted to welcome you to Sahid Hotel Surabaya and we hope your visit was a memorable and enjoyable experience. Thank you for choosing Sahid Hotel Surabaya as your home away from home. Sincerely, The Management
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Safriyadi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
In terms of the old hotel, it's still worth it and the price is very affordable.
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R***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 week(s) ago
It's really worth staying here, just minus the noise of cars and vehicles on the road.
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Accommodation's Reply
15 Oct 2026
We would like to express our sincere gratitude for your trust in choosing Sahid Hotel Surabaya during your stay in Surabaya. We apologize for any inconvenience you may have experienced during your stay and appreciate your feedback. We are committed to continuously improving our services and cleanliness, and plan to gradually replace older facilities so that all our guests will continue to choose Sahid Hotel Surabaya as their second home. Sincerely, The Management
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R***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
It's really worth it to stay here, just minus the sound of the train 😭🤌
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Accommodation's Reply
15 Oct 2026
We would like to express our sincere gratitude for your trust in choosing Sahid Hotel Surabaya during your stay in Surabaya. We apologize for any inconvenience you may have experienced during your stay and appreciate your feedback. We are committed to continuously improving our services and cleanliness, and plan to gradually replace older facilities so that all our guests will continue to choose Sahid Hotel Surabaya as their second home. Sincerely, The Management
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The rooms are spacious, cleaned daily, and the food is delicious and varied. It's very close to shopping centers like TP, Delta, WTC, and Grand City. It's also close to a variety of nightlife options.
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2 people find it helpful
Accommodation's Reply
15 Oct 2026
With our deepest respect, we thank you for your trust in choosing Sahid Hotel Surabaya for your stay in Surabaya. We are delighted to welcome you to Sahid Hotel Surabaya and we hope your visit was a memorable and enjoyable experience. Thank you for choosing Sahid Hotel Surabaya as your home away from home. Sincerely, The Management
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Edi H.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 1 week(s) ago
The hotel is old and neglected. Many of the damages have been left untreated. The walkway in front of the lobby is broken. The bathroom smells. Amenities are minimal. The towels are dull. Many of the power outlets are broken.
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Accommodation's Reply
15 Oct 2026
We would like to express our sincere gratitude for your trust in choosing Sahid Hotel Surabaya during your stay in Surabaya. We apologize for any inconvenience you may have experienced during your stay and appreciate your feedback. We are committed to continuously improving our services and cleanliness, and plan to gradually replace older facilities so that all our guests will continue to choose Sahid Hotel Surabaya as their second home. Sincerely, The Management
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h***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
I often stay here because it's close to the city center. I leave early in the morning for work, and it's close to the station.
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Accommodation's Reply
15 Oct 2026
With our deepest respect, we thank you for your trust in choosing Sahid Hotel Surabaya for your stay in Surabaya. We are delighted to welcome you to Sahid Hotel Surabaya and we hope your visit was a memorable and enjoyable experience. Thank you for choosing Sahid Hotel Surabaya as your home away from home. Sincerely, The Management
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h***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very impressive, close to the station for work, very good and friendly service.
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1 people find it helpful
Accommodation's Reply
15 Oct 2026
With our deepest respect, we thank you for your trust in choosing Sahid Hotel Surabaya for your stay in Surabaya. We are delighted to welcome you to Sahid Hotel Surabaya and we hope your visit was a memorable and enjoyable experience. Thank you for choosing Sahid Hotel Surabaya as your home away from home. Sincerely, The Management
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h***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Very pleasant and close to the station, for work purposes.
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Accommodation's Reply
15 Oct 2026
With our deepest respect, we thank you for your trust in choosing Sahid Hotel Surabaya for your stay in Surabaya. We are delighted to welcome you to Sahid Hotel Surabaya and we hope your visit was a memorable and enjoyable experience. Thank you for choosing Sahid Hotel Surabaya as your home away from home. Sincerely, The Management
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E***i
icon-origin-TRAVELOKA
5.8
/10
Reviewed 1 week(s) ago
An old hotel in a prime location that's poorly maintained. Many amenities are damaged and neglected, such as the asphalt road in front of the lobby peeling, the room only has one power outlet, the central air conditioning is broken, the bathroom smells bad, the lights are dim, etc. A downgrade to a 2-star (budget hotel) would be more appropriate.
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Accommodation's Reply
15 Oct 2026
We would like to express our sincere gratitude for your trust in choosing Sahid Hotel Surabaya during your stay in Surabaya. We apologize for any inconvenience you may have experienced during your stay and appreciate your feedback. We are committed to continuously improving our services and cleanliness, and plan to gradually replace older facilities so that all our guests will continue to choose Sahid Hotel Surabaya as their second home. Sincerely, The Management
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Yusak A. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly to visitors.
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Accommodation's Reply
15 Oct 2026
With our deepest respect, we thank you for your trust in choosing Sahid Hotel Surabaya for your stay in Surabaya. We are delighted to welcome you to Sahid Hotel Surabaya and we hope your visit was a memorable and enjoyable experience. Thank you for choosing Sahid Hotel Surabaya as your home away from home. Sincerely, The Management
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Number of reviews per page
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