A***n

Staycation

10.0

/10

Reviewed 2 day(s) ago

Suggestion for air conditioner to be replaced with new one.

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A***A

Business

9.7

/10

Reviewed 4 day(s) ago

The hotel staff was friendly. The location was great. The only downside was the lack of an iron. When I tried to borrow one, I was told it was broken and that there would be a laundry charge for ironing.

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1 people find it helpful

Accommodation's Reply

27 Oct 2026

Dear guest, We sincerely apologize for the inconvenience caused which failed to meet your expectations. Pleased be assured that we are working on addressing the highlighted concerns to ensure better guest satisfaction. We look forward to welcoming you for a more seamless experience in the future. Sincerely, The Jayakarta Suites Bandung

o***i

10.0

/10

Reviewed 2 week(s) ago

Been here 3 times and it's always delicious.

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3 people find it helpful

Accommodation's Reply

17 Oct 2026

Dear guest, Thank you for taking the time to share your experience at The Jayakarta Suites Bandung. It is heartwarming to hear that you had a lovely stay with us. We really appreciate your kind words and we are grateful to know that we will be seeing you again in the near future, here at The Jayakarta Suites Bandung. Best Wishes, The Jayakarta Suites Bandung

Verified Traveler

9.1

/10

Reviewed 2 week(s) ago

The location is on the main road and easy to find. Parking is plentiful, and even though it seems crowded, it's still easy to find parking. The hotel is getting older, but the rooms are still neat and clean. The pool is a bit shabby, so I didn't end up swimming. Overall, it's okay, good value for a hotel in this class.

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4 people find it helpful

Accommodation's Reply

17 Oct 2026

Dear guest We very much appreciate your comments regarding your stay at The Jayakarta Suites Bandung. It is always a pleasure to receive feedback. I am sure that this feedback will serveas encouragement to all of our staff as we strive to continuously improve the quality of our services. Together within, I am sorry that you have things did not meet your expectations. Please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing and concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, The Jayakarta Suites Bandung

wangsa t. I.

9.4

/10

Reviewed 3 week(s) ago

I almost always stay here when I'm in Bandung. It's a great place to relax and spend time with the kids.

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2 people find it helpful

Accommodation's Reply

05 Oct 2026

Dear Mr. Wangsa, It is a real pleasure to read your comments regarding your stay with us. We appreciate you taking the time to highlight all the aspect of your stay. The team do take great pride in this feedback, and to hear such glowing words is very rewarding. We thank you for staying with us and wish you a quick return. Best Wishes, The Jayakarta Suites Bandung

L***a

Leisure

9.1

/10

Reviewed 4 week(s) ago

Good public area and services, nice staff and drinks.

1 people find it helpful

Accommodation's Reply

12 Oct 2026

Dear guest, Thank you for staying with us recently and taking the time to share such kind words. We try to be as good as we kind and delighted to hear that we achieved this time during your stay with us. It is always rewarding for the team to hear such fond feedback. Wish you a quick return to Bandung. Best wishes, The Jayakarta Suites Bandung

R***i

10.0

/10

Reviewed 4 week(s) ago

The staff are all very friendly, the swimming pool is clean, the rooms are clean and comfortable.

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Accommodation's Reply

01 Oct 2026

Dear guest, There is nothing more rewarding than receiving such great comments from our guests. Thank you for staying at The Jayakarta Suites Bandung, thrilled to know that overall you had good stay experience with us. Hope to have you back with us very soon. Best wishes, Jayakarta Suites Bandung

Verified Traveler

Leisure

8.5

/10

Reviewed 4 week(s) ago

Good service, recommended 😍😍😍

1 people find it helpful

Accommodation's Reply

01 Oct 2026

Dear guest, It is a real pleasure to read your comments regarding your stay with us. We appreciate you taking the time to highlight all the aspect of your stay. The team do take great pride in this feedback, and to hear such glowing words is very rewarding. We thank you for staying with us and wish you a quick return. Best Wishes, The Jayakarta Suites Bandung

Verified Traveler

Leisure

9.7

/10

Reviewed 4 week(s) ago

Check-in is too complicated, with many staff but only two serving. If possible, eliminate the deposit.

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1 people find it helpful

Accommodation's Reply

29 Sep 2026

Dear guest, Thank you for your recent review. We do apologize for the unpleasant experience during your stay with us. Related department is concerned to take necessary action according to this matter. Your feedback also becomes our encouragement to make an improvement at our service and product quality. Hope we have the chance to show you our progress in the near future. Sincerely, The Jayakarta Suites Bandung

Wan S. B. W. I.

10.0

/10

Reviewed 5 week(s) ago

Value for money. Will stay here again next time.

1 people find it helpful

Accommodation's Reply

25 Sep 2026

Dear Mr. Wan, Thank you for taking the time to share your experience at The Jayakarta Suites Bandung. It is heartwarming to hear that you had a lovely stay with us. We really appreciate your kind words and we are grateful to know that we will be seeing you again in the near future, here at The Jayakarta Suites Bandung. Best Wishes, The Jayakarta Suites Bandung

N***g

9.4

/10

Reviewed 5 week(s) ago

The hotel is vintage, but not bad. The AC wasn't cold (it was old). It was repaired, but it still wasn't cold. Luckily, it was cold in Dago, so the cool outside air helped.

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1 people find it helpful

Accommodation's Reply

25 Sep 2026

I***p

9.7

/10

Reviewed 6 week(s) ago

There are not enough television channels, thank you.

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2 people find it helpful

Accommodation's Reply

25 Sep 2026

R***a

6.6

/10

Reviewed 7 week(s) ago

The receptionist's phone, or anything from the room's phone line, was not answered even though I called several times.

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Accommodation's Reply

15 Sep 2026

Dear guest, Thank you for sharing this review. Please accept our sincere apology for your unpleasant experience that you have had at our hotel. We are concerned with the issue that you have raised and we do not take this matter lightly. We have coordinated with respective department heads and take further actions to avoid the recurrence in the future. I will personally ensure that necessary improvement will be made. I truly apologize for the unfortunate event and I sincerely hope that you will give us another chance to make amends and make up for the disappointment. Sincerely, The Jayakarta Suites Bandung

TAMAM O.

8.5

/10

Reviewed 7 week(s) ago

Pleasant even though the building is old but still looks luxurious.

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2 people find it helpful

Accommodation's Reply

11 Sep 2026

Dear Mr. Tamam, Thank you for staying with us recently and taking the time to share such kind words. We try to be as good as we kind and delighted to hear that we achieved this time during your stay with us. It is always rewarding for the team to hear such fond feedback. Wish you a quick return to Bandung. Best wishes, The Jayakarta Suites Bandung

a***e

Staycation

8.5

/10

Reviewed 8 week(s) ago

The hotel staff is friendly and quick to respond to customer requests. The housekeeping staff, in particular, are very attentive and friendly.

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Accommodation's Reply

06 Sep 2026

V***a

Leisure

9.4

/10

Reviewed 8 week(s) ago

Our second stay here has always been comfortable, safe, and peaceful, and the kids absolutely loved it. We left behind a piece of clothing, and the customer service was very responsive. We were able to send it via a package, and we paid for the shipping ourselves. The only downside was that we didn't get a free birthday cake, even though we actually got one.

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1 people find it helpful

Accommodation's Reply

06 Sep 2026

Verified Traveler

Staycation

10.0

/10

Reviewed 9 week(s) ago

The hotel staff is very friendly, and the environment is clean, including every corner. The food is delicious, oh my God. The rooms are spacious, with balconies and bathtubs. I'd love to come back!

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2 people find it helpful

Accommodation's Reply

31 Aug 2026

A KAUTSAR

10.0

/10

Reviewed 9 week(s) ago

Will try again, the atmosphere is cozy.

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Accommodation's Reply

31 Aug 2026

Dear Mr. Kautsar, Thank you for taking the time to share your experience at The Jayakarta Suites Bandung. It is heartwarming to hear that you had a lovely stay with us. We really appreciate your kind words and we are grateful to know that we will be seeing you again in the near future, here at The Jayakarta Suites Bandung. Best Wishes, The Jayakarta Suites Bandung

Verified Traveler

Staycation

8.5

/10

Reviewed 9 week(s) ago

Amidst the onslaught of modern hotels, this one does have a very vintage feel. I'd suggest keeping the lights on a bit dim to avoid the overpowering spooky vibe. For kids, rather than paying extra for breakfast, it's better to just buy it outside, as the menu is pretty basic. Overall, it's pretty good.

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1 people find it helpful

Accommodation's Reply

26 Aug 2026

Hari N. Y.

10.0

/10

Reviewed 10 week(s) ago

The hotel staff were very friendly and very helpful.

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2 people find it helpful

Accommodation's Reply

24 Aug 2026

Dear Mr. Hari, Thank you for taking the time to share your experience at The Jayakarta Suites Bandung. It is heartwarming to hear that you had a lovely stay with us. We really appreciate your kind words and we are grateful to know that we will be seeing you again in the near future, here at The Jayakarta Suites Bandung. Best Wishes, The Jayakarta Suites Bandung

The Jayakarta Suites Bandung

Overall Ratings & Reviews The Jayakarta Suites Bandung

8.5

8.5

8.2

8.6

8.5

Traveler Reviews The Jayakarta Suites Bandung