Berjaya Penang Hotel

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Overall Ratings & Reviews Berjaya Penang Hotel

Traveloka (5,139)
Other sources (363)
8.4
Very Good
From 5,139 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.0

Location

8.8

Service and Facilites

8.3

People often mention about Berjaya Penang Hotel
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Staff Friendliness (92)
Bedroom (82)
Bathroom (71)
Ambiance (70)
Variety (68)
Surroundings (66)
Room Space (66)
Accessibility (63)
Taste (62)
Family Friendly (57)
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Traveler Reviews Berjaya Penang Hotel

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40
Customer reviews
Shirley S.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Great view from any corner room, whether left or right. The staff from top to bottom are very friendly and kind. Although the breakfast is vegetarian, it is very delicious and varied. Strategic location, to Adventist Hospital is very close, just across the street. To the famous Welling drug store is also very close, a 5-minute walk. There is also a Catholic church before the Welling store. And if you want to eat Ay Hai Nam, the famous Sim Nan Huat is also close, a 5-minute walk. Overall, highly recommended. If you want KFC, there is also a mini mart next to the hotel.
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Accommodation's Reply
29 May 2026
Dear Ms. Shirley S., Thank you so much for your wonderful and detailed review. We are delighted to hear that you enjoyed the view from your room, the friendly staff, and the delicious and varied vegetarian breakfast. We are also honored that you appreciated our convenient location, which allows you easy access to nearby amenities such as the Seventh-day Adventist Hospital, restaurants, and pharmacies. Thank you for your patronage and feedback. We hope you will choose our hotel again on your next trip to Penang.
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Shirley S.
icon-Medical
Medical
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10.0
/10
Reviewed 1 week(s) ago
The staff, from the top to the bellboys, are very friendly and kind. Although the food at the hotel is vegetarian, it is delicious and very varied. Near the Welling Store and there is a Catholic church before Welling Store (where to buy medicine). It is a 10-15 minute walk to Gurney Paragon and to Gurney Plaza it can be 25 minutes by Grab for only RM 5. To Adventist Hospital, just cross the road in less than 5 minutes. Overall, it is highly recommended. If you want to eat Hainanese Chicken Sim Nam Huat, it is only a 5 minute walk.
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Accommodation's Reply
29 May 2026
Dear Shirley S., Thank you for your positive review. We are delighted to hear that you enjoyed our friendly staff, diverse vegetarian menu options, and convenient location. We are also glad that you enjoyed the easy access to nearby attractions. We hope to welcome you back again in the future.
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Shirley S.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The staff are very friendly, from the top to the bellboys. The distance to Adventist Hospital is very close, less than a 5-minute walk. The breakfast is very varied and delicious, even though it is vegetarian. The room cleanliness is very good. For those who are treated at Adventist Hospital, I highly recommend staying at Berjaya Hotel. To get to Gurney Paragon, you can walk for about 15 minutes. To the Welling drugstore is only about 600 steps and for Catholics, there is a church before the Welling store. Overall, it is practical to stay there. To get to Gurney Plaza, take a Grab RM 5, but the walk is also possible but it is a bit further.
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Accommodation's Reply
29 May 2026
Dear Shirley S., Thank you for your wonderful review. We are delighted to hear that you enjoyed the friendliness of our staff, the cleanliness of your rooms, and the wide selection of vegetarian breakfast options. We are also pleased that the hotel's location provided convenient access to the Adventist Hospital and the surrounding area. We hope to welcome you back to Berjaya Penang Hotel again.
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S***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
The interior is different from the one in the app. This is an older hotel, so it's outdated. The staff is friendly.
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1 people find it helpful
Accommodation's Reply
29 May 2026
Dear Mr./Ms. S*i, Thank you for your review. We apologize if the interior decoration did not meet your expectations. We appreciate your feedback and will forward it to the relevant department for improvement. We are glad you were satisfied with the friendly service from our staff and hope to welcome you back again soon.
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Eric C.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
Extra bed very soft, my back hurts in the morning
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Accommodation's Reply
29 May 2026
Dear Eric C., Thank you for your feedback. We sincerely apologize for the discomfort caused by the extra bed, which resulted in you feeling sore in the morning. Your comments are very important to us and will be shared with the relevant team for improvement. We hope to have the opportunity to serve you better on your next stay.
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Recommended for those who want to seek treatment at Adventist Hospital
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Accommodation's Reply
29 May 2026
Dear M***a, Thank you for your kind recommendation. We are glad to know you found our hotel convenient, especially for guests visiting Adventist Hospital. We truly appreciate your support and look forward to welcoming you again in the future.
H***i
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Really love to stay here, comfy and healthy mind, definitely will come back. Thank you
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Accommodation's Reply
29 May 2026
Dear H***i, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
LEONARDO S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
The front office staff is not very friendly.
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Accommodation's Reply
29 May 2026
Dear Leonardo S. Thank you for your feedback. We are sorry to hear that your experience with our front office team did not meet your expectations. This is not the level of service we aim to provide, and your comments will be shared with the team for improvement and further training. We hope to have the opportunity to serve you better on your next visit.
Kelvin G. L.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very recommended 💯 The staffs are awesome, very helpful, very friendly, and the location's surroundings were great. Near Gurney too.
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Accommodation's Reply
29 May 2026
Dear Kelvin G. L., Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
a***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is friendly and quick to respond to any issues. The hotel is quite comfortable and is across the street from Adventist Hospital. The location is convenient for finding food. It's fine for medical purposes.
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2 people find it helpful
Accommodation's Reply
29 May 2026
Dear a***a, Thank you for your kind feedback. We are glad to know you were satisfied with our friendly and responsive staff, as well as the comfort of the hotel. It is also great to hear that our location was convenient for your medical trip to Adventist Hospital and nearby food options. We truly appreciate your support and hope to welcome you again in the future.
a***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
clean hotel, only the elevator needs to be updated, this hotel has breakfast with a veggie menu
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Nana D. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Nice hotel for location, near Adventist Hospital.
1 people find it helpful
L***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff is friendly and the service is satisfactory, close to everywhere
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Siska D. M.
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
The room I was given was exactly what I requested. I was thrilled to get a room with the best view. The bed type was also carefully chosen, as requested. Many hotels don't fulfill our booking requests. The entire staff was friendly. I'll stay here again when I visit Penang.
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1 people find it helpful
A***a
icon-Medical
Medical
icon-origin-TRAVELOKA
5.7
/10
Reviewed 8 week(s) ago
As a customer, you should treat customers well. I always came here before but won't come back next time. The bell man always asks customers to give him Google reviews by mentioning his name, which he never helped to carry your suitcase; he just stands there and greets you when he is in the mood. 1. The level I was staying on smelled like smoke 🤮 2. I called the receptionist to send me staff to change the TV battery, but nobody came or even asked about it until I checked out. Your TV is old already, but to ignore customers like that? W.O.W. 3. The cleaning service, when I asked if she could clean my room when I went out for lunch, she said yes, and when I came back at 3pm, the room wasn't cleaned yet. 4. Repetitive food and basically only almost the same taste vegetarian cooking, so if you stay a week, you will be fed up.
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V***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
In front of Adventist hospital so worth it lah
1 people find it helpful
R***d
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Suggest to request room specification in advance. We have stayed in this hotel since 2013/2014. Currently, we are staying on the 24th floor, which has a nice view and parquet floor, which I love.
2 people find it helpful
Licen
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 9 week(s) ago
Strategic location. However, the hotel is quite old, and the rooms seem to need renovation at this price.
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R***d
icon-origin-TRAVELOKA
8.7
/10
Reviewed 10 week(s) ago
Old hotel, old-fashioned rooms, in-room properties are not upgraded enough.
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Hotel staff are friendly, helpful at check in and check out.
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Accommodation's Reply
29 May 2026
Dear G***t, Thank you for your kind feedback. We are glad to know you were satisfied with our friendly and helpful staff during both check-in and check-out. We truly appreciate your support and look forward to welcoming you again in the future.
Number of reviews per page
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40