Swiss-Belinn Malang

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Overall Ratings & Reviews Swiss-Belinn Malang

Traveloka (14,687)
Other sources (124)
8.7
Very Good
From 14,687 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.7

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Staff Friendliness (243)
Distance to City Center (215)
Ambiance (208)
Bedroom (204)
Accessibility (194)
Hotel Area (187)
Surroundings (185)
Bathroom (172)
Taste (172)
Family Friendly (171)
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Traveler Reviews Swiss-Belinn Malang

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Customer reviews
N***a
icon-Leisure
Leisure
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8.5
/10
Reviewed 1 day(s) ago
The hotel's expectations were in line with its price. The breakfast selection was varied and quite tasty. There are also affordable snacks available in front of the hotel. The hotel staff was friendly and helpful. Overall, I was satisfied with the hotel's service and facilities.
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R***o
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Staycation
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10.0
/10
Reviewed 2 day(s) ago
The location is strategic, close to shopping centers. It's also easy to buy food.
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Yuanovita P. F.
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10.0
/10
Reviewed 3 day(s) ago
Helpful staff. Easy check-in and check-out.
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N***i
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Leisure
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10.0
/10
Reviewed 3 day(s) ago
Stayed for 3 nights. The hotel is next to UB, Matos, and Transmart, so it's very easy to walk everywhere. There's plenty of parking available. The rooms are clean, the staff are very friendly, super quick, and super helpful. There are also many facilities here, especially try the spa treatment, it's really great, especially for those who have just had a long trip. The restaurant is also really good, for breakfast there are various kinds of food, for me the best is the chicken porridge, the fruit is fresh. It's really unique that every night there is a food stall in front of the lobby, so for those looking for dinner, you don't have to bother going out. Overall, such a pleasant stay here 🫶😍. Definitely will come back for another vacation 😍
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R***o
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Leisure
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9.3
/10
Reviewed 1 week(s) ago
Great access, just a couple minutes walk to a mall. Staff were friendly and helpful. Room was a little smaller than I expected. Room service food was hit or miss, the Sapo Tofu was quite okay, but the fried rice just tasted like fermented shrimp paste. Otherwise, I still had a great experience.
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Accommodation's Reply
25 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location and found our staff friendly and helpful. Your feedback regarding the food has been shared with our culinary team for further review and improvement. We truly appreciate your comments and look forward to welcoming you back in the future. Warm regards, Hotel Management
D***i
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and helpful during the check-in and check-out process.
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Accommodation's Reply
18 Aug 2026
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for choosing Swiss-Belinn Malang as your accommodation and for taking the time to write a review. We are delighted to hear that you were satisfied with the friendliness and assistance of our team during check-in and check-out. Your positive feedback encourages our entire team to continue striving for friendly, responsive, and excellent service to all our guests. We hope to welcome you back to Swiss-Belinn Malang on your next visit. Sincerely, Swiss-Belinn Malang
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S***a
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9.4
/10
Reviewed 3 week(s) ago
Good location next to the mall, breakfast has many variants, quick check-in and check-out.
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Accommodation's Reply
18 Aug 2026
Dear Valued Guest, Salam hangat dari Swiss-Belinn Malang, Thank you for choosing Swiss-Belinn Malang and for taking the time to share your positive feedback with us. We are delighted to know that you enjoyed our convenient location next to the mall, the variety of breakfast choices, and our quick check-in and check-out process. Your appreciation is a great motivation for our team to continue providing efficient and enjoyable service to every guest. We look forward to welcoming you back to Swiss-Belinn Malang on your next visit. Warm regards, Swiss-Belinn Malang
Irfan F.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Overall, our family feels comfortable because it is close to my child's campus at UB, and every time I go to Malang, I make sure to stay here, and this is my 6th experience in 1.5 years 😍
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Accommodation's Reply
11 Aug 2026
Dear Mr. Irfan, From Swiss-Belinn Malang, we respectfully thank you for choosing Swiss-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback; it motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back to Swiss-Belinn Malang on your next visit. Sincerely, Swiss-Belinn Malang
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N***L
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10.0
/10
Reviewed 4 week(s) ago
Strategically located, close to the mall, easy access to food, and close to great cafes. For smokers, there are types with smoking terraces and plenty of places to relax and enjoy a coffee and a cigarette.
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Accommodation's Reply
11 Aug 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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N***L
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10.0
/10
Reviewed 4 week(s) ago
It has a great view and a comfortable smoking area. The food is also good.
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Accommodation's Reply
11 Aug 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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s***i
icon-Leisure
Leisure
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10.0
/10
Reviewed 4 week(s) ago
Overall very good, will stay here again if I go to Malang.
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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Alexander S.
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10.0
/10
Reviewed 4 week(s) ago
This is our umpteenth stay at Swissbellin Malang, both for vacations and to visit our children studying in Malang. Our pleasant experience at this hotel makes us return every time we visit Malang. The hotel is clean, tidy, and comfortable, with friendly and helpful staff, excellent food, including food stalls in front of the hotel every night, and a strategic location. Thank you Swissbellin Malang for the hospitality and making our stay in Malang so enjoyable. 🙏😊
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Accommodation's Reply
31 Jul 2026
Dear Mr. Alexander, Sincerely, Swissôtel Belinne Malang. Thank you for choosing Swissôtel Belinne Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback; it encourages us to further improve the quality of our service to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back on your next visit to Swissôtel Belinne Malang. Sincerely, Swissôtel Belinne Malang
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P***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 5 week(s) ago
Strategic location, helpful staff, delicious breakfast, fishing pond, valet parking available.
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Cleanliness was okay, staff friendliness was okay, breakfast was standard, security was okay. Unfortunately, the triple bed was too hard, as the single bed was too hard, causing back and spine pain. The AC in the room wasn't central, but it was quite cool. It was okay. The room wasn't soundproof, so you could still hear your neighbors. The shower curtain wasn't very effective as a divider between the shower and the toilet. When I asked for a laundry bag, it wasn't ready, so I was given a trash bag. But overall, it was okay. Thank you Swiss Bell, see you on your next staycation.
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Thank you for choosing Swiss-Belinn Malang and for taking the time to share your experience. We are delighted to hear that you were satisfied with the cleanliness of the hotel, the friendliness of the staff, the safety, and the comfort of the air conditioning in your room. We appreciate your appreciation of the overall experience. On the other hand, we apologize for some aspects that did not meet your expectations, particularly regarding the comfort of the single bed, the soundproofing of the room, the design of the shower curtain, and the lack of a laundry bag when you requested it. Your feedback is invaluable and we have forwarded it to the relevant team for evaluation and future improvements. We thank you for your understanding and support. We are pleased to know that overall you enjoyed your stay with us. We hope to welcome you back on your next vacation and provide you with an even better experience. Sincerely, The Management Team, Swiss-Belinn Malang
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ongky s.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Strategic location near malls and campus. Easy check-in/out. Helpful staff.
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Accommodation's Reply
28 Jul 2026
Dear Ongky S, Warmest Greetings from Swiss-Belinn Malang Thank you for taking the time to share your wonderful review. We are delighted to hear that you enjoyed our strategic location near the mall and university, and that you found our check-in and check-out process smooth and convenient. It is also rewarding to know that our staff made a positive impression during your stay. Your kind words are truly appreciated and motivate us to continue delivering excellent service. We look forward to welcoming you back to Swiss-Belinn Malang for another enjoyable stay. Warm regards
R***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
good overall still maintained and improved
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Accommodation's Reply
28 Jul 2026
Dear Guest, Warmest Greetings from Swiss-Belinn Malang Thank you for taking the time to share your feedback. We truly appreciate your kind encouragement to maintain and continuously improve our services. Your feedback motivates us to keep delivering the best possible experience for all our guests. We look forward to welcoming you back to Swiss-Belinn Malang in the near future. Warm regards,
Edward L.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
This hotel is close to Transmart Hotel and Malang Transsquare.
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Accommodation's Reply
21 Jul 2026
Dear Mr. Edward, Sincerely, Swiss-Belinn Malang Hotel. Thank you for taking the time to write a review of your stay. We are delighted to hear that you enjoyed Swiss-Belinn Malang's excellent location, close to Transmart Shopping Mall and Malang Trans Square, making it convenient for you to travel to various shopping malls and attractions around the hotel. Thank you for choosing Swiss-Belinn Malang. We hope to welcome you back again and provide you with an even better stay on your next visit. Sincerely, The Management Team, Swiss-Belinn Malang Hotel
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F***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 6 week(s) ago
A very well-maintained hotel. From the cleanliness to the taste of the food at breakfast. Usually hotel breakfast food is not delicious, this one was all delicious. And what I give a thumbs up, gentlemen, probably the hotel manager, checks the food at the breakfast area every day and asks us how the food is, whether it's good or not. I salute you. Also, the cleanliness of the hotel environment, the pool is really clean 👍 Keep it up so it remains a clean hotel.
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for taking the time to share your experience staying with us. We are delighted to hear that you enjoyed your stay, particularly your comments on the cleanliness of the hotel, the quality of breakfast, and the cleanliness of the pool area. Such positive reviews encourage our entire team to continue striving for the best possible service and facilities. We especially appreciate your appreciation for the presence of management personnel who monitor quality and interact directly with guests during breakfast. We believe that direct guest feedback is vital for the continuous improvement of our service quality. Thank you for your trust and support. We will continue to strive to maintain the highest standards of cleanliness, food quality, and service to ensure every guest has a memorable stay. We look forward to welcoming you back to Swissôtel-Belinn Malang soon. Sincerely, The Management Team, Swissôtel-Belinn Malang
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R***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
Strategic location, clean, and varied breakfast.
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Warm regards from Swiss-Belinn Malang. Thank you for taking the time to share your experience staying at Swiss-Belinn Malang. We are delighted to hear that you enjoyed our excellent location, cleanliness, and the varied breakfast options. Your compliments motivate our entire team to continue providing the best service and experience for all our guests. We hope to welcome you back to Swiss-Belinn Malang soon for another memorable stay. Sincerely, The Management, Swiss-Belinn Malang
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H***o
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10.0
/10
Reviewed 6 week(s) ago
The hotel staff is friendly and the rooms are clean and tidy.
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for taking the time to write a review of your stay at Swissôtel-Belinn Malang. We are delighted to hear that you were pleased with the friendliness of our staff and the cleanliness of your room. We will share your compliments with our entire team, inspiring us to continue providing the best service to all our guests. We hope to welcome you back to Swissôtel-Belinn Malang soon and provide you with an even more memorable stay. Sincerely, The Management Team, Swissôtel-Belinn Malang
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Number of reviews per page
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