Swiss-Belinn Malang

Hotels
8.6
/10
Very Good
14,696 reviews

What Guests Say About Their Stay

Staff Friendliness (405)
Distance To City Center (348)
Ambiance (344)
Bedroom (329)

Rizky S.

10.0
/ 10
The room was very comfortable, the service was excellent, the food for breakfast was delicious.
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D***n

8.2
/ 10
Had an issue with my AC in the room, but the staff offered a room change, and it was a quick response. Very professional.

heru f. t.

10.0
/ 10
Strategically located, in the same area as Transmart and next to Matos. Close to the mosque and the campuses of Brawijaya University and Malang State University. Friendly staff and complete facilities. Delicious and varied food.
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Christian H. S.

10.0
/ 10
Excellent service, easy access everywhere, a hotel that is very, very worth it.
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C***a

9.4
/ 10
The service was very friendly and helpful. The room was comfortable and clean. There was a problem with the extra bed, but the hotel resolved it very well. Thank you, Swiss-Bel. Breakfast was also quite varied.
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In the Area
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Jalan Veteran No. 8A Malang, Klojen, Malang, Jawa Timur, Indonesia, 65113

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Swiss Belinn Malang Swiss-Belinn Malang is located in area / city Klojen. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Swiss-Belinn Malang

Jalan Veteran No. 8A Malang, Klojen, Malang, Jawa Timur, Indonesia, 65113
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Lobby Swiss-Belinn Malang
Lobby 2 Swiss-Belinn Malang

Discover More About Swiss-Belinn Malang

note: hotel was previously named Swiss Belinn Malang

Location


Swiss-Belinn Malang is located in area / city Klojen.

About Swiss-Belinn Malang

For you, travelers who wish to travel comfortably on a budget, Swiss-Belinn Malang is the perfect place to stay that provides decent facilities as well as great services.

Whether you are planning an event or other special occasions, Swiss-Belinn Malang is a great choice for you with a large and well-equipped function room to suit your requirements.

Are you a shopaholic? Staying at Swiss-Belinn Malang will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Swiss-Belinn Malang provides complete services and facilities that you and your colleagues need.

If you plan to have a long-term stay, staying at Swiss-Belinn Malang is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Swiss-Belinn Malang.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Swiss-Belinn Malang exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Swiss-Belinn Malang is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Swiss-Belinn Malang is the right place to stay.

All facilities in Swiss-Belinn Malang

Bar, Cafe and Lounge Swiss-Belinn Malang
Bar, Cafe and Lounge
Swimming Pool Swiss-Belinn Malang
Swimming Pool
Entertainment Facility Swiss-Belinn Malang
Entertainment Facility
Fitness Center Swiss-Belinn Malang
Fitness Center
Functional Hall Swiss-Belinn Malang
Functional Hall

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Tours

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Swimming pool
  • Smoking area

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool
  • Spa

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Wheelchair accessible

Business Facilities

  • Business center
  • Meeting facilities
  • Projector

Transportation

  • Car rental
  • Valet parking

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Breakfast

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Swiss-Belinn Malang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Swiss-Belinn Malang
203
Number of floors in Swiss-Belinn Malang
9
Another facilities in Swiss-Belinn Malang
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Swiss-Belinn Malang

What are available facilities at Swiss-Belinn Malang?
There are top facilites at Swiss-Belinn Malang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Swiss-Belinn Malang?
The standard check-in time at Swiss-Belinn Malang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Swiss-Belinn Malang provide breakfast?
Yes, Swiss-Belinn Malang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Swiss-Belinn Malang?
Swiss-Belinn Malang is a 3.0-star hotel.
How many floors does Swiss-Belinn Malang have?
Swiss-Belinn Malang has 9 floors.
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More Reviews from Other Guests in Swiss-Belinn Malang

Overall Ratings & Reviews Swiss-Belinn Malang

Traveloka (14,573)
Other sources (123)
8.7
Very Good
From 14,573 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.7

People often mention about Swiss-Belinn Malang
All
Staff Friendliness (227)
Distance to City Center (199)
Ambiance (193)
Bedroom (188)
Accessibility (178)
Hotel Area (173)
Surroundings (172)
Taste (159)
Bathroom (157)
Family Friendly (155)
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Traveler Reviews Swiss-Belinn Malang

Number of reviews per page
20
40
Customer reviews
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 day(s) ago
Overall, we were satisfied with the hotel. The location is strategic (connected to the mall, close to the city center, and campus). The breakfast was also quite varied. We stayed in a triple room, which had an additional bed instead of a twin bed. Unfortunately, the extra bed was covered in dust and hair. It would be better if the room was cleaned thoroughly.
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Accommodation's Reply
05 Jul 2026
Dear Valued Guest, Thank you for choosing our hotel and taking the time to share your experience. We are delighted to hear that you were satisfied with our excellent location, convenient access to shopping malls and the surrounding area, and the varied breakfast options we offer. However, we regret the uncleanliness of the extra bed when you used it. Cleanliness is our top priority, and we sincerely apologize for the dust and hair scattered around, which may have been overlooked during room preparation. We have forwarded your feedback to our housekeeping team to conduct a more thorough cleaning, including every nook and cranny of the room. Thank you for your valuable feedback. We hope to welcome you back in the future and provide you with an even better stay. Sincerely, The Management Team
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The staff are all friendly, the location is next to the mall, the view of Mount Semeru Bromo is beautiful, the hotel facilities are complete, and there are many breakfast variations.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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Rizky S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The room was very comfortable, the service was excellent, the food for breakfast was delicious.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Swissôtel Belinne Malang extends its deepest respects and gratitude. Thank you for choosing Swissôtel Belinne Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to continuously improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay. Thank you again, and we look forward to welcoming you back on your next visit to Swissôtel Belinne Malang. Sincerely, Swissôtel Belinne Malang
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Agus P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Stayed with family to watch the 507 concert at Rampal. The hotel is close to the mall. Convenient for kids, as they were safe even after the concert. The soundproofing between rooms is excellent. The food at the restaurant is delicious and the portions are large. Breakfast is varied. The staff is friendly and very helpful. Booked two rooms from two accounts, we contacted them and asked for rooms on the same floor, and they gave us connecting rooms. Amazing! Good job Swiss-Belinn Malang!
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Accommodation's Reply
01 Jul 2026
Dear Mr. Agus P, Sincerely, Swissôtel Belinne Malang. Thank you for choosing Swissôtel Belinne Malang as your accommodation. We hope the service we provided met your expectations. We greatly appreciate your feedback, which encourages us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back to Swissôtel Belinne Malang on your next visit. Sincerely, Swissôtel Belinne Malang
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Clean and comfortable room, very good service
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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D***h
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
First time I stayed in this hotel and loving everything. The location is excellent, close to the mall and this hotel feels lively. The room was great. The only thing is the shower curtain needs to be changed, and hand towels are also needed. Staff was super friendly and helpful 🙏. Other than that, it was amazing! I will definitely be back!!
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for sharing your feedback regarding your recent stay with us. We are truly pleased to learn that you were satisfied with the services and hospitality provided by our team. Your kind words serve as great motivation for us to continue delivering excellent service to all our guests. We sincerely look forward to the pleasure of welcoming you back in the near future. Warm regards, Swiss-Belinn Malang
R***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Easy access to Malang City and a strategic location. Friendly staff, easy check-in and check-out. Overall, good.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good service, delicious food, recommended.
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Nice and comfortable, thank you
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The room was quite clean, although the sheets were stained, but the bathroom and other items were clean and odorless. Breakfast at the hotel on the first day was available, with a wide selection and variety of dishes. However, on the second day, I repeatedly asked for sausages for my son, but they were still not available, even after three or four requests.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to review your stay. We are pleased to hear that the bathroom and room were clean and that you enjoyed the varied breakfast options on your first day. We apologize for the inconvenience you experienced regarding the stained bed linens. We have forwarded this feedback to the housekeeping team so that we can improve our pre-arrival room inspection process. We are particularly saddened by your experience during breakfast on the second day, especially regarding your request for sausages for your child, which was not promptly fulfilled despite repeated requests. This was not the standard of service we expect. We have forwarded your feedback to the food and beverage team for evaluation so that we can improve coordination and speed of service. Thank you for your valuable feedback. We hope to welcome you and your family back in the future with even better service. Sincerely, The Hotel Management
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I've stayed here twice. The key for me is its proximity to the Brawijaya University campus. I can reminisce while taking a morning stroll around the campus.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
It was very clear that I ordered a new deluxe room through the app, and I was given a deluxe room. Then, after only 20 minutes in the room, my husband and I were about to change when suddenly someone tried to enter the room. My door was locked from the inside, so it couldn't be opened. It turned out that someone wanted to enter my room too. How could the same room number be given to two people? It turned out that the receptionist who gave me the wrong room because I was given a cheaper room type than the one I booked. Since I had already unpacked my clothes, I refused to move. Next time, Miss Receptionist, please carefully read the room type the customer has booked before giving them the room key.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your stay. We sincerely apologize for any inconvenience you experienced during your stay. We are deeply saddened by an error in the room allocation process, which resulted in you receiving a different room type than the one you reserved. We are especially sorry that another guest attempted to enter your room due to the incorrect room number. This incident may have caused you discomfort and was unacceptable. We have forwarded your feedback to the front desk to review the room type confirmation and prevent this from happening again. We apologize once again for the inconvenience you experienced. We appreciate your valuable feedback and will strive to provide even better quality service in the future. We look forward to welcoming you back again. Thank you, Hotel Management.
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Lukluk K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Close to campus, mall, and easy access.
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Accommodation's Reply
01 Jul 2026
Dear Mr. Luke, From Swissôtel-Belinn Malang, Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope the service we provided met your expectations. We greatly appreciate your feedback; it encourages us to further improve the quality of our services so that all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back on your next visit to Swissôtel-Belinn Malang. Sincerely, Swissôtel-Belinn Malang
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff service was excellent and very helpful.
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Accommodation's Reply
21 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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D***Y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel is cool, close to the city center.
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Accommodation's Reply
21 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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a***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Friendly staff, good location, lots of snacks so it's not boring... great
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Accommodation's Reply
23 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Yesterday, I asked for a late checkout, and they granted it because I was a little late getting off Bromo. I even had time to take a shower first. Thank you, Swiss-Belinn Malang.
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Accommodation's Reply
21 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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V***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff is very friendly and helpful, highly recommended. Moreover, the location is strategic.
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Accommodation's Reply
15 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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Elytha B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
We had a great time staying in this hotel, we love it 😍
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Accommodation's Reply
15 Jun 2026
Dear Mrs. Elytha B , Warmest greetings from Swiss-Belinn Malang. Thank you for staying with us. We sincerely hope that our service met your expectations and made your visit a pleasant one. We are truly delighted to know that you had an excellent experience during your stay. It is always our priority to maintain the highest standards of service to ensure our guests feel happy, comfortable, and well cared for. Thank you once again, and we look forward to welcoming you back to Swiss-Belinn Malang in the near future. Warm regards, Swiss-Belinn Malang
e***a
icon-origin-TRAVELOKA
7.3
/10
Reviewed 4 week(s) ago
This time, I was in a pretty bad mood. I'd been calling the restaurant since 9:00 a.m. and no one answered. I'd also called the receptionist and been told to call the restaurant directly. Basically, I got a call back at 10:44 a.m. and was told to wait 15-30 minutes for my food, but it actually took an hour. I was in line until 11:50 a.m., when I was about to check out. zkzk
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Accommodation's Reply
15 Jun 2026
Dear e*a, Thank you for taking the time to share your experience. We apologize for the inconvenience you experienced during your stay, particularly the delayed phone calls and food orders. We understand this situation is very frustrating, especially when you had to wait until almost check-out time. This does not reflect the standard of service we strive to provide to all our guests. We have forwarded your feedback to the relevant team for evaluation and improvement, both in terms of answering phone calls and serving food, to prevent such incidents from happening again in the future. We apologize again for this unpleasant experience. We sincerely hope to have the opportunity to welcome you back again and provide you with a better stay in the future. Sincerely, The Management Team
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Lobby 4 Swiss-Belinn Malang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Swiss-Belinn Malang

Traveloka (14,573)
Other sources (123)
8.7
Very Good
From 14,573 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.7

People often mention about Swiss-Belinn Malang
All
Staff Friendliness (227)
Distance to City Center (199)
Ambiance (193)
Bedroom (188)
Accessibility (178)
Hotel Area (173)
Surroundings (172)
Taste (159)
Bathroom (157)
Family Friendly (155)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Swiss-Belinn Malang

Number of reviews per page
20
40
Customer reviews
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 day(s) ago
Overall, we were satisfied with the hotel. The location is strategic (connected to the mall, close to the city center, and campus). The breakfast was also quite varied. We stayed in a triple room, which had an additional bed instead of a twin bed. Unfortunately, the extra bed was covered in dust and hair. It would be better if the room was cleaned thoroughly.
Read More
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Accommodation's Reply
05 Jul 2026
Dear Valued Guest, Thank you for choosing our hotel and taking the time to share your experience. We are delighted to hear that you were satisfied with our excellent location, convenient access to shopping malls and the surrounding area, and the varied breakfast options we offer. However, we regret the uncleanliness of the extra bed when you used it. Cleanliness is our top priority, and we sincerely apologize for the dust and hair scattered around, which may have been overlooked during room preparation. We have forwarded your feedback to our housekeeping team to conduct a more thorough cleaning, including every nook and cranny of the room. Thank you for your valuable feedback. We hope to welcome you back in the future and provide you with an even better stay. Sincerely, The Management Team
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The staff are all friendly, the location is next to the mall, the view of Mount Semeru Bromo is beautiful, the hotel facilities are complete, and there are many breakfast variations.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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Rizky S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The room was very comfortable, the service was excellent, the food for breakfast was delicious.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Swissôtel Belinne Malang extends its deepest respects and gratitude. Thank you for choosing Swissôtel Belinne Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to continuously improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay. Thank you again, and we look forward to welcoming you back on your next visit to Swissôtel Belinne Malang. Sincerely, Swissôtel Belinne Malang
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Agus P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Stayed with family to watch the 507 concert at Rampal. The hotel is close to the mall. Convenient for kids, as they were safe even after the concert. The soundproofing between rooms is excellent. The food at the restaurant is delicious and the portions are large. Breakfast is varied. The staff is friendly and very helpful. Booked two rooms from two accounts, we contacted them and asked for rooms on the same floor, and they gave us connecting rooms. Amazing! Good job Swiss-Belinn Malang!
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Accommodation's Reply
01 Jul 2026
Dear Mr. Agus P, Sincerely, Swissôtel Belinne Malang. Thank you for choosing Swissôtel Belinne Malang as your accommodation. We hope the service we provided met your expectations. We greatly appreciate your feedback, which encourages us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back to Swissôtel Belinne Malang on your next visit. Sincerely, Swissôtel Belinne Malang
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Clean and comfortable room, very good service
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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D***h
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
First time I stayed in this hotel and loving everything. The location is excellent, close to the mall and this hotel feels lively. The room was great. The only thing is the shower curtain needs to be changed, and hand towels are also needed. Staff was super friendly and helpful 🙏. Other than that, it was amazing! I will definitely be back!!
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for sharing your feedback regarding your recent stay with us. We are truly pleased to learn that you were satisfied with the services and hospitality provided by our team. Your kind words serve as great motivation for us to continue delivering excellent service to all our guests. We sincerely look forward to the pleasure of welcoming you back in the near future. Warm regards, Swiss-Belinn Malang
R***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Easy access to Malang City and a strategic location. Friendly staff, easy check-in and check-out. Overall, good.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good service, delicious food, recommended.
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Nice and comfortable, thank you
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The room was quite clean, although the sheets were stained, but the bathroom and other items were clean and odorless. Breakfast at the hotel on the first day was available, with a wide selection and variety of dishes. However, on the second day, I repeatedly asked for sausages for my son, but they were still not available, even after three or four requests.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to review your stay. We are pleased to hear that the bathroom and room were clean and that you enjoyed the varied breakfast options on your first day. We apologize for the inconvenience you experienced regarding the stained bed linens. We have forwarded this feedback to the housekeeping team so that we can improve our pre-arrival room inspection process. We are particularly saddened by your experience during breakfast on the second day, especially regarding your request for sausages for your child, which was not promptly fulfilled despite repeated requests. This was not the standard of service we expect. We have forwarded your feedback to the food and beverage team for evaluation so that we can improve coordination and speed of service. Thank you for your valuable feedback. We hope to welcome you and your family back in the future with even better service. Sincerely, The Hotel Management
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I've stayed here twice. The key for me is its proximity to the Brawijaya University campus. I can reminisce while taking a morning stroll around the campus.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
It was very clear that I ordered a new deluxe room through the app, and I was given a deluxe room. Then, after only 20 minutes in the room, my husband and I were about to change when suddenly someone tried to enter the room. My door was locked from the inside, so it couldn't be opened. It turned out that someone wanted to enter my room too. How could the same room number be given to two people? It turned out that the receptionist who gave me the wrong room because I was given a cheaper room type than the one I booked. Since I had already unpacked my clothes, I refused to move. Next time, Miss Receptionist, please carefully read the room type the customer has booked before giving them the room key.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your stay. We sincerely apologize for any inconvenience you experienced during your stay. We are deeply saddened by an error in the room allocation process, which resulted in you receiving a different room type than the one you reserved. We are especially sorry that another guest attempted to enter your room due to the incorrect room number. This incident may have caused you discomfort and was unacceptable. We have forwarded your feedback to the front desk to review the room type confirmation and prevent this from happening again. We apologize once again for the inconvenience you experienced. We appreciate your valuable feedback and will strive to provide even better quality service in the future. We look forward to welcoming you back again. Thank you, Hotel Management.
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Lukluk K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Close to campus, mall, and easy access.
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Accommodation's Reply
01 Jul 2026
Dear Mr. Luke, From Swissôtel-Belinn Malang, Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope the service we provided met your expectations. We greatly appreciate your feedback; it encourages us to further improve the quality of our services so that all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back on your next visit to Swissôtel-Belinn Malang. Sincerely, Swissôtel-Belinn Malang
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff service was excellent and very helpful.
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Accommodation's Reply
21 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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D***Y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel is cool, close to the city center.
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Accommodation's Reply
21 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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a***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Friendly staff, good location, lots of snacks so it's not boring... great
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Accommodation's Reply
23 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Yesterday, I asked for a late checkout, and they granted it because I was a little late getting off Bromo. I even had time to take a shower first. Thank you, Swiss-Belinn Malang.
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Accommodation's Reply
21 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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V***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff is very friendly and helpful, highly recommended. Moreover, the location is strategic.
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Accommodation's Reply
15 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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Elytha B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
We had a great time staying in this hotel, we love it 😍
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Accommodation's Reply
15 Jun 2026
Dear Mrs. Elytha B , Warmest greetings from Swiss-Belinn Malang. Thank you for staying with us. We sincerely hope that our service met your expectations and made your visit a pleasant one. We are truly delighted to know that you had an excellent experience during your stay. It is always our priority to maintain the highest standards of service to ensure our guests feel happy, comfortable, and well cared for. Thank you once again, and we look forward to welcoming you back to Swiss-Belinn Malang in the near future. Warm regards, Swiss-Belinn Malang
e***a
icon-origin-TRAVELOKA
7.3
/10
Reviewed 4 week(s) ago
This time, I was in a pretty bad mood. I'd been calling the restaurant since 9:00 a.m. and no one answered. I'd also called the receptionist and been told to call the restaurant directly. Basically, I got a call back at 10:44 a.m. and was told to wait 15-30 minutes for my food, but it actually took an hour. I was in line until 11:50 a.m., when I was about to check out. zkzk
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Accommodation's Reply
15 Jun 2026
Dear e*a, Thank you for taking the time to share your experience. We apologize for the inconvenience you experienced during your stay, particularly the delayed phone calls and food orders. We understand this situation is very frustrating, especially when you had to wait until almost check-out time. This does not reflect the standard of service we strive to provide to all our guests. We have forwarded your feedback to the relevant team for evaluation and improvement, both in terms of answering phone calls and serving food, to prevent such incidents from happening again in the future. We apologize again for this unpleasant experience. We sincerely hope to have the opportunity to welcome you back again and provide you with a better stay in the future. Sincerely, The Management Team
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