If you're visiting here, try to avoid the weekend, as the atmosphere is pleasant, quiet, clean, and comfortable. Furthermore, taking the kids swimming is a real treat, as you won't have to worry about crowds of other guests.

The staff are very friendly and helpful.

Thank you for your service and assistance

The location is strategic, walking distance to Tunjungan Plaza. You can also enjoy Car-Free Day on Sunday mornings. The evening dining options in front of the hotel are also quite extensive. It's simply top-notch.

Very pleasant atmosphere, friendly service.

Looks like you'll be addicted to staying here

The hotel staff is very friendly, the hotel is comfortable & clean.

The staff are all friendly, no hassle and didn't take long to check in 🥰

A luxury hotel with a strategic location. The staff is very helpful and friendly. The rooms are spacious and clean. The food is delicious and the service is excellent.

Very happy. Very comfortable here. Clean, great view.

Nice pool & kids club, good food at pavillion

Thank you for the wonderful stay. The room was comfortable, the service was friendly, and the food was delicious. TOP!

Hotel staff from security, reception, restaurant... all are very friendly and welcoming

Overall it was okay, but there were 2 things that I criticized when I came with my family, the staff was not quick to help us to the car to unload and carry our things, and secondly, we arrived at the hotel at 4 pm but the room was not ready, we still had to wait about 45 minutes.

The range of food available for breakfast was absolutely fantastic!! The staff were very helpful and friendly. This hotel really lives up to the JW Marriott brand.

The hotel is close to the mall so you can walk, the breakfast is complete and the rooms are spacious.

Come back here again because the food is that comfortable and delicious.

The hotel staff is very helpful and creative.

The hotel staff were all friendly, the food was delicious, and we got a city view room. The best!

It's the best hotel in Surabaya. Even though the room was cheated by the app. There was a commotion when checking in at the hotel.