Dear Valued Guest, Thank you for your review of our property. We sincerely apologize for the cleanliness issue you experienced with the cup on your table. Finding a lipstick mark on the tableware is certainly does not reflect the high standards of hygiene and service that we strive to maintain. Please rest assured that your feedback has been shared with our Food & Beverage and Stewarding teams for immediate attention. We will reinforce our cleaning and inspection procedures to ensure that all tableware is thoroughly cleaned and carefully checked before being served to our guests. We hope to have the opportunity to welcome you back and provide you with a much better experience. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Gentlemen/Ladies, Thank you for reviewing our hotel. We are delighted to hear that our hotel staff were friendly and helpful during the check-in process. Your compliments mean a lot to us and encourage our entire team to continue providing friendly and professional service to all guests. We hope to welcome you back to Gran Meliá Jakarta again and provide you with an even better stay experience. Sincerely, Lita Amanda, Director of Customer Experience, Gran Meliá Jakarta

Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Melia Jakarta. We are delighted to hear that you enjoyed your stay and overall dining experience with us. Your review inspires our entire team to strive for excellent service and create memorable experiences for all our guests. We look forward to welcoming you back to Grand Melia Jakarta in the near future. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Jakarta

Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Melia Jakarta. We are delighted to hear that you were impressed with the friendly service of our staff and enjoyed your comfortable stay with our comprehensive services. We look forward to welcoming you back to Grand Melia Jakarta for another memorable experience in the future. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Jakarta

Dear Ms. Armila N., Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay with us. We are glad to hear that you enjoyed the variety of food we served and the spacious rooms that allowed your little one to move around comfortably. We greatly appreciate your review and hope to welcome you and your family back to Gran Meliá Jakarta for an even better experience next time. Sincerely, Lita Amanda, Director of Customer Experience, Gran Meliá Jakarta

Dear Valued Guest, Thank you for taking the time to write a review. We are delighted to hear that you felt comfortable during your stay and were impressed with the cleanliness of the hotel and the friendliness of our staff. Your positive review encourages our entire team to strive to provide the best service to all our guests. We hope to welcome you back to Gran Melia Jakarta in the near future. Sincerely, Lita Amanda, Director of Customer Experience, Gran Melia Jakarta

Dear Valued Guest, Thank you for sharing your wonderful review. We are delighted to know that you and your family had an enjoyable stay at Gran Meliá Jakarta. It is a pleasure to hear that you enjoyed our delicious food. Your kind feedback is truly appreciated and will be shared with our culinary team as encouragement to continue delivering exceptional dining experiences. We look forward to welcoming you and your family back for another memorable stay in the near future. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Valued Guest, Thank you for reviewing our hotel. We are delighted to hear that each visit to Gran Melia Jakarta provides a unique and memorable experience, while maintaining consistently high standards of quality. We look forward to welcoming you back again in the future. Sincerely, Lita Amanda, Director of Customer Experience, Gran Melia Jakarta

Dear Mr. Rocky N.N., Thank you for your review of our accommodation. We are delighted to hear that you enjoyed your stay with us. From the friendly and responsive service that met your expectations to the food that also exceeded your expectations, we are also pleased that our in-room amenities, fitness center, and swimming pool contributed to your comfort throughout your stay. We hope to welcome you back to Gran Melia Jakarta for another memorable stay in the future. Sincerely, Lita Amanda, Customer Experience Director, GranMeliá Jakarta

Dear Valued Guest, Thank you for rating our hotel. We are delighted to hear that you enjoyed your wonderful stay with us. Your positive feedback encourages us to continue striving for the best service. We hope to welcome you back to our hotel again in the future for an even more memorable stay. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta

Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you enjoyed your stay with us and that our friendly and helpful team made a positive impression on your experience. It is also rewarding to know that you were pleased with the cleanliness of your room and the quality of our housekeeping service. We look forward to welcoming you back to Gran Meliá Jakarta in the near future for another memorable stay. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Valued Guest, Thank you for your review of our property. We are delighted to know that you and your family had a good stay at Gran Meliá Jakarta. Creating memorable and enjoyable experiences for families is something we truly strive for, and it is rewarding to hear that we were able to contribute to your visit. We greatly appreciate your kind feedback and look forward to welcoming you and your family back for another wonderful stay in the future. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Anna Wee, Thank you for reviewing our hotel. We are delighted to hear that you enjoyed your stay at Grand Melia Jakarta, especially our RedLevel service. We are honored that you chose us, and we sincerely appreciate your appreciation of the service our team provided. We hope to welcome you back to Grand Melia Jakarta in the near future. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Jakarta

Dear Valued Guest, Thank you for your review of our property. We are truly honored to have been part of such a special occasion and delighted to know you had a memorable stay with us. We are pleased that you enjoyed the breakfast experience, our pool and sauna facilities, as well as the friendly service from our team. Your feedback regarding the dinner menu is also greatly appreciated and will certainly be shared with our culinary team for further improvement. It means a lot to hear that you would love to come back, and we look forward to welcoming you again for another wonderful celebration in the future. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Valued Guest, Thank you for reviewing our accommodation. We are delighted to hear that you enjoyed our friendly staff and the late-night swimming pool. We hope to welcome you back for another enjoyable stay in the future. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta

Dear Valued Guest, Thank you for reviewing our hotel. We are delighted to hear that you were satisfied with the complimentary room upgrade and the comprehensive amenities we provided. Your compliments regarding the friendliness of our staff are very meaningful and will encourage our team to continue providing the best possible service to all our guests. We hope to welcome you back for an even more memorable stay in the future. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta

Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you enjoyed our friendly staff and found great value in our pricing. Your feedback means a lot to us, and we truly appreciate your support. We look forward to welcoming you back again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Valued Guest, Thank you for reviewing our accommodation. We are delighted to hear that you enjoyed your stay and the clean swimming pool. Your feedback regarding the food is greatly appreciated, and our team will take it seriously to improve the quality of our cuisine. We hope to welcome you back again for an even better experience next time. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta

Dear Mr. Ricky T, Thank you for sharing your feedback with us. We sincerely apologize for your experience at the restaurant, particularly regarding the crowd and the availability of food. This is certainly not the level of service we aim to provide. Please be assured that your comments have been shared with our team for immediate improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much better experience in the future. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta