The staff is okay, but there are lots of flies.

We had a problem booking a room, but the hotel staff was very patient and responsive in helping us. The service was excellent, and the view was breathtaking.

We had a problem booking a room, but the hotel staff was very patient and responsive. The service provided by the staff was excellent.

I stayed on a weekend. A new gallon of mineral water was delivered to my room, but the dispenser was very dirty at the neck of the gallon jug. I asked for it to be cleaned, but it was eventually replaced with a 600ml bottle. Furthermore, there was no electric kettle or tea powder. I couldn't drink tea in the evening, as it was very cold. The breakfast was also just a basic fried rice dish, just fried rice and an egg. Considering the relatively high room rates, I think the service needs to be improved.

The view at Tulips is beautiful, but the breakfast fried rice needs improvement. It should have a savory flavor, but it only tastes like soy sauce. The staff's explanation of the room's location wasn't helpful. I was disappointed because they assumed all guests had vehicles, since we used an online shuttle.

The staff is very friendly and the service is satisfactory and the rooms are clean.

I stayed at Puspa 106. Upon entering, I was greeted by a musty smell and unclean stairs. The bathroom wouldn't lock, and the shower water smelled a bit earthy, and according to the receptionist, it was sourced directly from nature. The bathroom facilities included a homemade bathtub, and the hot and cold water had to be mixed manually. Luckily, a ladle was provided. Breakfast was fried rice with eggs packaged in Styrofoam. It was quite good. Oh yeah... the number to contact the front office was not active at the time. Conclusion: I won't be returning.

Staying during peak season for around Rp 1.8 million per night, the room was very disappointing. The room and bathroom looked neglected, with dirty walls, numerous stains, and outdated amenities. I understand prices increase during the holidays, but quality should still be commensurate with the price. Management needs to seriously improve room cleanliness and maintenance.

This is my second time here, and the pool has been repaired. I'll never get tired of staying here again when I come to Garut.

The service is not optimal, it seems like the staff don't care.

It was really memorable to stay here, the family was happy, especially the children. You can see the mountain view, the air is really cool. Next time I go to Garut, the peak area, I will stay here again with my family.

The location is very high, with a cool breeze. The facilities are quite good, though the rooms aren't particularly luxurious, but they're affordable for the price. It's quiet and not overcrowded. The morning views are truly exotic, and the 24-hour warmindo (warmindo) is a treat, making it a pleasant experience. Hopefully, the food will be improved.

The view from the room is stunning, input for management is that there needs to be a bathtub in the bathroom, and fly control.

Highly recommended for family vacations, with a large warm water pool and lots of options for children.

The nature is beautiful, but unfortunately because the area around the garden uses manure, there are lots of flies.

The staff is friendly, the rooms are clean, and the view is great. The pool is a bit under-maintained, though. The sofas are all nice. I hope the pool is better maintained.

The location isn't too far from Darajat Pass. The nearest minimarket is Alfa at Darajat Pass. The swimming pool area is separate from the accommodation, so we drove there from our room. The view was often foggy, but it was great. It was cold, but the baby was comfortable. You can order food and have it delivered to your room. The price is affordable. The room is spacious, and there's a carpet so it's not cold if you want to sit downstairs. Even though we had the cheapest room and a promotional offer, we got a water heater, but no coffee. No problem, there's a food stall near the pool. The sunrise view is stunning. The pool water isn't clear and smells of sulfur, which is perfectly normal since it's natural sulfur water. The heat is also quite pleasant. The bathroom also has natural hot water and a simple but comfortable bathtub. Okay, recommended.

It's located in the same location as the waterpark, and you can enjoy a beautiful sunrise in the morning. The bathroom has a hot tub, making it comfortable in the cold weather. Definitely recommended.

Please improve the accommodation facilities, everything is only for 2 people. For example, when I confirmed with the FO that breakfast was for 5 people, it turned out.... I still only got 2 people, hah heh hoh

The hotel staff is friendly and very helpful.